Belle Vue Property Services Southend-on-sea reviews

Dear Mr Williams, Thank you for taking the time to talk to me the other day, I completely understand your frustration. Unfortunately as explained the owner of the property had advised us that he would accept a dog when we begin marketing the property. When we put your application forward to the landlord, due to the number of interested applicants we had, the landlord changed his mind and decided that he wanted to proceed with an applicant without a pet. As we accompanied the viewing sadly our time was wasted as much as yours, which I assure you was of no benefit to either of us. I completely apologise for your wasted time and the frustration that this must of caused. I truly wish you all the best in your property search. Kind regards David O'Rourke

Hi Keira, thank you for your review! We will makes sure Chris and David see this. We hope you enjoy your new home and have many happy years there. Again, thank you for your 5 star review, it is much appreciated.

Hello Tay Essz I assure you that any and all offers made through my office are put to the seller, however not all offers can be accepted. Sadly when a seller accepts a lower offer some people assume that the agent must not have put their offer across or has a vested interest in a different buyer, this is simply not the case with my Agency. There are a number of reasons a seller may decide to accept a lower offer. For some sellers it is not all about achieving the maximum price but the position of the buyer and quickness of the sale, unfortunately the agent always gets the blame for sellers decisions. As for your comments about it being unprofessional to reply to a review, I find this very concerning, my office replies to all reviews both good and bad with the facts of the case. Surely you understand that a person or company has the right and responsibility to defend themselves when attacked by misleading or dishonest reviews. I cannot tell you why your offer was not accepted as I do not know what property you are referring too. Can you please confirm the property in question so that I can put your mind at ease. Kind regards Manager Belle Vue Property Services

Dear Mr Ford We were very disappointed to read your review. As we have tried to explain we legally have to follow the sellers (our clients) instructions. I understand that you were disappointed that the sellers decided to accept an offer from another applicant and then instructed us to cancel your viewing. I must make clear that these decisions were made by the sellers, the proof of which is that despite you being notified of the appointment being cancelled your wife went to the property and proceeded to try and offer direct to the elderly sellers a higher offer than the current buyers, which they immediately turned down. As part of our service we will always endeavour to please both our applicants and sellers, however ultimately, we have to act on our sellers instructions which can unfortunately lead to disappointed applicants when there are multiple interested parties. I understand your disappointment at not being able to proceed with the property and wish you the best of luck in your property search. Kind Regards Belle Vue Property Services

Hello, Thank you for your kind review. It is always great to hear that Belle Vue have been able to offer you a good service. Regarding the pricing, I agree the service charge in the block we discussed was very expensive, I wish it was something that Belle Vue had control over but sadly not. I wish you all the best with your property search and hope we can help you in the future. Belle Vue Team

Hi Mr Nicholls I am genuinely sorry that your partner is upset. I was in the office when my colleague dealt with the telephone call and can assure you that she was not “Laughed off” the phone. I am sympathetic to your personal situation which I appreciate must be frustrating when you are seeking rented accommodation. However, the contract that we have with our landlord clients makes a number of guarantees amongst which is that all tenants have to pass a rigorous referencing process. Unfortunately, the financial issues discussed would not allow you to gain a suitably credit score. It would therefore not be ethical for my company to encourage you to proceed with the application process (For which we make a charge that is not refundable) knowing that you will not be accepted as tenants. Ultimately, it is not possible to please all of the people all of the time and our duties are primarily to our Landlords (And we must clarify that it is the landlord who is our client), who have chosen us to represent their best interests. It is understandable that from time to time prospective tenants will be disappointed that we cannot assist, and regardless of the diplomacy of our response we accept that there will be occasions when we suffer the “Shoot the Messenger” syndrome. Thankfully, over the 25 years plus that we have been trading the overwhelming majority of our prospective tenants have been happy with our service. Once again, I regret that you have felt offended, and it is my sincere hope that you are successful in your search for suitable accommodation in the future. Geoff Conway, Director.

Thanks for the amazing review. Customer service is of utmost importance to us here at Belle- Vue estates Southend. Thanks for choosing us as your estate agent!

Your very welcome Liz, all the best in the future & when its time to move on you know where we are! Have a lovely Christmas & new year.

Hi Phil. Thank you so much for your positive review. very much appreciated. We are glad that you were happy with the service you received from us. It was a pleasure dealing with you.

Hi Peter, thank you for your lovely review. It was a pleasure working with you over the last few months and that we could overcome the problems together. From everyone at Belle Vue have a merry Christmas & happy new year.

Hi Glen, Thank you very much for your kind review, it has always been a pleasure managing your property and we hope to continue doing so for many more years to come. … More

Thank you for taking time to write this lovely review. It was a pleasure dealing with you and wish you all the best in your new home. We hope all the big plans you had for the property work out well!

Hi Nathan, Thank you for your kind review, as always it is a pleasure working with you both now and hopefully for many more years to come. … More

Thank you very much for your kind review. It was a pleasure to work with you and wish you all the best in the future.

Hi Emily, thank you for your kind review and for all your help, it was a battle but I am so please we all got there. I wish you and your family all the best in your new home.

Hello Kelly, I am glad that we at Belle Vue have been able to help you over the years and now that your time with us has come to an end, we would like to wish you all the very best in the future. Kind Regards Belle Vue Property Services

Thank you Yasmin for choosing us as your rental agent in Southend. I'm very pleased to hear your experience has been positive as we strive for the best customer experience with property services in Southend! … More

Hi Jenny, It was a pleasure to meet you today, I look forward to being able to help you in the future. Kind regards Belle Vue Team

We are very pleased to hear that you were happy with our service. All here at Belle Vue hope you have a great Christmas there and many more to come!

Hi Tanja We are glad you were happy with our service. We always aim to provide all our clients with a great service. If you do also need our services in the future we would be more than happy to help you. - Chris @ Belle Vue -