Trusted Agent profile · Southampton
★★★★★
78 reviews across 3 platforms
1 & 2 Brooklyn Cottages, Portsmouth Road, Southampton, SO31 8EP
Manns & Manns's office in Southampton, at 1 & 2 Brooklyn Cottages, is rated 4.6 out of 5 across 78 reviews on three platforms, including 66 Google reviews rated 4.6.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleReally pleased with the photos produced, so much better than the previous agents efforts. This Estate agent have moved with the times, and use a fantastic AI camera, the difference is night and day. Viewings booked within hours of been …
Thank you for your incredible review. We are so pleased you like the photos of your beautiful home. From Helen, Nick and all the team at Manns and Manns.
5/5
GoogleThe team and manns and manns had been amazing with my house purchase. Completed within 2 months!
5/5
GoogleOur experience of other Estate Agencies is that there aren’t many like Helen and her team at Mann’s - lots don't (but should), take lessons from them on how to be so professional - even when things are challenging, which at times, our purchase was ! They gave us excellent service, were always helpful and someone responded promptly to us when we called - there’s obviously great communication amongst the whole team. They all did far more than a ‘bit extra’ to ensure the sale process reached exchange and ran smoothly to completion. Thank you Team Manns, we love our new home and can’t recommend you highly enough.
5/5
GoogleWe have had a fantastic experience with Manns and Manns from start to finish. When we viewed a property Nick allowed us time to take it all in and he was extremely knowledgeable about the property. A rare experience to other estate agents we have used! Would highly recommend.
Thank you for your lovely review Erin. It means the world to us all. From Nick, Helen and all the team at Manns and Manns.
5/5
TrustpilotWe have just recently moved out of a…
We have just recently moved out of a property we rented through Manns & Manns and I would just like to say we were delighted with the service we received from start to finish. Jess and the staff were friendly and accommodating to our needs and easily contactable when needed. Our end of tenancy clean went smoothly and they are not like other greedy letting agents who get every penny out of you, and more, that we have experienced in the past. We would have no problem recommending Manns & Manns as an excellent lettings agent. Thank you Jess and the team. Alan & Lynn Williams
5/5
GoogleIn my opinion you couldn't ask for a better service and team . Very helpful, friendly ,informative and professional at all times .Thanks for all your help, and support during the sale of my property I shall miss my chats with you all. Take care and keep up your excellent services.
Thank you so much for your lovely review Diane. We wish you all the best for the future. You are always welcome to call us for a chat or pop in when you're in the area. All the best, Helen and Team Manns
5/5
GoogleHad the highest level of service and support from this team, special thanks to Nick, Anita & Alison. If we were to move again I would definitely use again, highly recommend.
Thank you for the lovely review Beverley. We wish you all the best in the future and always here should you need us.
5/5
GoogleFrom start to finish they were all exceptional, a real team effort to achieve the sale and simultaneous purchase of property for myself and my daughter.
Thank you for your amazing review. We wish you all the best for the future. From Helen and the team at Manns and Manns
5/5
GoogleNick and Allison acted very professionally during the sale of my father in laws bungalow in Hamble. They kept us informed every step of the way, and were proactive in chasing other parties to a satisfactory conclusion.
Thank you for your five star review. We are thrilled to hear you had such a positive experience. From Helen, Alison, Nick and all the team at Manns and Manns
5/5
GoogleThere is nothing else to say apart from Alison she is the heart and soul of that place with out her our move wouldn’t of happened. The whole team are great but Alison needs more then 5 stars. She kept us updated and the amount of chasing she did to make sure we had a happy move. THANK YOU ALISON for everything you have done
5/5
GoogleThe service from Manns and Manns was exceptional. They were friendly, efficient and very professional. I have no complaints at all.
1/5
FacebookLet a property with rats in the loft, then left me and my children 5 days without heating or hot water (if it wasn’t for the landlord bringing heaters round we’d have nothing in January when it slightly snowed!) , only got pest control out because my 3 year old fell down the stairs after hearing them and us threatening to take it further, pest control told manns and manns what the next process was but nothing was done about it until after I was handed my eviction notice (through no fault of my own) doesn’t take into consideration people’s mental health, and is happy to give your house keys to work men who attends to sort something out in the property. Will never rent through manns and manns again and nor will anyone I know. Very rude and abrupt! In the end I got fed up with contacting manns and manns and go directly to landlord. Also have been told the property was yet live on the website but magically was getting viewings for the property.
Dear Danni, I’m am sorry to hear you’ve felt you have had a bad experience with Manns and Manns. We are normally known to be very proactive and friendly from general feedback. I would like to have the opportunity to discuss your experience so I can improve the company In the future. Especially if you feel you’ve been let down with maintenance issues. I have not been made aware of any complaint or concerns with your tenancy, so it was a surprise to see this comment on social media. My direct email is helen@mannsandmanns.co.uk.
5/5
GoogleExcellent service from Helen, Lucy, and Nick, they kept us informed every step of the way! Highly recommend them to anyone looking to buy a home. Thank you all! :)
5/5
FacebookHelen Mann is dedicated to her business she looks after her clients in a friendly but professional way we would highly recommend her estate agents .
Thank you tracy :)
5/5
GoogleA brilliant service from Manns and Manns; professional in every aspect of their work, together with always being supportive and attentive to detail. Thank you, so much.
Thank you for your lovely review. From all the team at Manns and Manns
5/5
GoogleWe felt we got a personalised service from Manns and Manns - Nick called me up to recommend going to see the house that we ended up proceeding with. Nick knows the area very well and it was nice to have him showing us around and giving us interesting insignts.
Dear Hazel Taylor-Hunt, Thank you for your lovely review. We wish you all the best for the future. Please stay in touch. From all the team at Manns and Manns
1/5
GoogleLet a property with rats in the loft, then left me and my children 5 days without heating or hot water (if it wasn’t for the landlord bringing heaters round we’d have nothing in January when it slightly snowed!) , only got pest control out because my 3 year old fell down the stairs after hearing them and us threatening to take it further, pest control told manns and manns what the next process was but nothing was done about it until after I was handed my eviction notice (through no fault of my own) doesn’t take into consideration people’s mental health, and is happy to give your house keys to work men who attends to sort something out in the property. Will never rent through manns and manns again and nor will anyone I know. Very rude and abrupt! In the end I got fed up with contacting manns and manns and go directly to landlord. Also have been told the property was yet live on the website but magically was getting viewings for the property.
5/5
GoogleOur experience with Manns & Manns has been fantastic from the get go! Helen as been an absolute pleasure to work with and has (from the 1st meeting) listened closely to what we needed and found us the perfect property. It has been a long road finally culminating in the successful purchase of our property - which we could not have done without the guidance and expertise given by Helen. Her assistance did not stop with the property hunt - it included assisting in referring a whole range of services that we required (solicitors / mortgage brokers / architects etc). Helen really did go above and beyond! Great company, and great service. I wont be going anywhere else in the future - they have definitely secured our ongoing business! Alexia & Julian Swart
1/5
GoogleLet a property with rats in the loft, then left me and my children 5 days without heating or hot water (if it wasn’t for the landlord bringing heaters round we’d have nothing in January when it slightly snowed!) , only got pest control out because my 3 year old fell down the stairs after hearing them and us threatening to take it further, pest control told manns and manns what the next process was but nothing was done about it until after I was handed my eviction notice (through no fault of my own) doesn’t take into consideration people’s mental health, and is happy to give your house keys to work men who attends to sort something out in the property. Will never rent through manns and manns again and nor will anyone I know. Very rude and abrupt! In the end I got fed up with contacting manns and manns and go directly to landlord. Also have been told the property was yet live on the website but magically was getting viewings for the property.
5/5
GoogleExcellent after sales service. The team went out of their way to ensure the sale and move was as simple as it could be. Regular calls to update me on progress from offer to completion. A real personal touch.
Dear Ben Whettingsteel, Thank you for your fabulous review. Wishing you all the best for the future. From all the team at Manns and Manns
1/5
GoogleDO NOT TRUST, They don't use qualified staff for check out and attend the property when the client has asked to be present used old pictures in the check out process. They take the customers money anyway. took more money when i asked to renew when i should have legally gone onto a rolling contract. Tried to up Rent for a studio flat to that of 2 bed flat in the same area. Staff are rude on the phone and some think they are solicitors because they have been doing the job for 11 years. complete utter sham of a business.
5/5
GoogleI completed a house purchase yesterday on property being sold by Manns & Manns. The Agent and Admin staff (Helen and Anita) were wonderful to deal with and made the process much easier than I expected. Super efficient, helpful, responsive and fast in dealing with all my queries. They were also lovely people to deal with. If I was selling a peoperty I would not hesitate to instruct this company.
5/5
FacebookI have been using Manns and Manns for 10 years letting my property, they have dealt with any issues in a professional manor and are always up to date with paperwork. Also very supportive when things have not gone to plan.
Thank you for sharing your thoughts. Lovely comments, and your business is very much valued. From all the team at Manns & Manns
5/5
GoogleGreat agents both friendly and helpful. Recommended
Thank you for your lovely review Peter. All the best Manns & Manns
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
