Field Palmer Southampton reviews

★★★★★ 1/5

Google

They are great when everything benefits them, but if you need anything, like photos you paid for, they turn into the worst. In my experience, Mr. Stevie Seymour came across as very arrogant, which made the situation even more frustrating. Answer to comment bellow: I asked for rent guidance in good faith, as I have done before, and I have brought business to your company over the years, including recommending multiple clients who used your mortgage advisers. Your reply ignores that history. The photos I used were paid for during the last marketing, yet instead of a constructive discussion, I received unnecessary pressure simply because I chose to market the property myself. Based on my experience, I now recommend using an online letting agency, better service for a fraction of the price.

Maciej · 22 December 2025

★★★★★ 1/5

Google

Our experience with Field Palmer Lettings during our move-out process was extremely frustrating and unprofessional, particularly due to the conduct of one staff member, Mr. Stevie Seymour. After our new letting agency requested reference checks, we waited several days without receiving a single response, despite multiple follow-up emails and phone calls. While we understand that it was the weekend and that the team has other clients to assist, a simple acknowledgment or confirmation that our emails had been received would have been appreciated. Unfortunately, we heard nothing. When I eventually managed to speak with Mr. Seymour, his attitude was dismissive and condescending. He spoke over me, refused to listen, and abruptly ended the call. He terminated the call before the conversation was concluded. For someone representing the company, this kind of behavior is entirely unacceptable. To make matters worse, we were only informed, after several delays, that reference checks would not be completed until a £680 re-letting fee was paid. This crucial detail should have been communicated clearly and upfront. The lack of transparency nearly jeopardized our ability to secure our new home. I was told that a breakdown of the re-letting fee would be sent to me, but once again, nothing was provided. As of writing, we have yet to receive proper communication regarding the remarketing of our former flat. I was even told that I had failed to respond to messages about property photos, yet I never received a single call or message. The only contact was a vague, blank email from Mr. Seymour, which reflects the careless handling of the matter. The only person who conducted herself professionally throughout was Ms. Tessi Callus. While her responses were delayed, I still appreciate her efforts and commend her for her calm and professional demeanor. Unfortunately, this negative experience at the end of our tenancy overshadowed any positive aspects of our time renting through Field Palmer Lettings. The company, and especially Mr. Seymour, needs to seriously reconsider how they treat outgoing tenants. Based on how we were treated, I would not recommend Field Palmer Lettings. I’ll be posting here with any updates regarding our check-out experience. Update: In response to the business’s reply Thank you for taking the time to respond to my concerns and for acknowledging the experience I had during the move-out process. I appreciate that this matter has not been dismissed, as it is important that tenants’ experiences, especially those involving staff conduct, are addressed seriously. However, I would like to clarify that contrary to your message, I have not yet received any response or acknowledgment from your team regarding the formal complaint I submitted to Amy Moore on 19th June. I have attached screenshots below for your reference, with red underlines indicating the key details and dates. As of today, there has been no direct contact made with me by your team, nor have I received the detailed response you referred to in your message. I visited your Southampton Lettings office yesterday to return the keys, and I would like to especially thank Ms. Terri, who approached me and kindly spoke with me in person about what happened. I truly appreciate her professionalism and her willingness to engage face-to-face, especially given the lack of communication from the rest of the team. In regard to the £680 charge, I would like to clarify that I simply relayed the information that was explained to me at the time. Please see the attached screenshot where this is stated for your review. If there was a miscommunication on this matter, I trust that it will be addressed clearly and transparently. Lastly, I look forward to the outcome of your investigation concerning the staff conduct involved in this issue. I am more than willing to escalate this matter further if it is not handled appropriately at your level. Thank you for reaching out to me regarding this, and I hope to receive a more comprehensive and direct response soon.

Mick · 22 July 2025

★★★★★ 1/5

Google

contacted Fields Palmer regarding an ongoing issue with my intercom, which has not been unresolved for around 3 months. During my call with a staff member (Stevie Seymour), I found the communication unprofessional. I was repeatedly spoken over and not given the opportunity to fully explain my situation. The call was then ended before my query could be properly addressed.This is not how you treat people in a workplace ! This has been a frustrating experience given the length of time the issue has been outstanding. I would expect better communication and a more helpful approach when trying to resolve a long-standing maintenance problem. This is unacceptable. Will be taking this further.

Shabana · 16 April 2026

★★★★★ 5/5

Google

My partner and I did a few viewings with Stevie Seymour. He provided all the requested information, had great attitude and was very professional. It was an absolute pleasure, thanks Stevie!

Stela · 17 April 2026

★★★★★ 5/5

Google

Outstanding service from Field Palmer Letting Agents! The team was professional, friendly, and always responsive. They made renting a property simple, smooth, and stress-free. Highly recommended! I can also draft 4, 5 alternative 5-star reviews highlighting quick communication, helpful advice, or excellent support if you want.

Adib · 8 April 2026

★★★★★ 5/5

Google

The team at Field Palmer have been a breath of fresh air. Good value, straight and honest talking and a friendly, knowledgeable service. We were extremely happy with everything they did for us on both sales and lettings. Having been an owner of an estate agency myself, and being in the business for 25 years this review comes from both a professional and a personal view. A huge thanks to Kieran and Shannon on sales and to Stevie and Amy on lettings. A 5* service from start to finish!

Nikki · 26 July 2022

★★★★★ 5/5

Google

Very good with accommodation and communication. The gave the best places yet afford. Many thanks to the staff especially Jade.

Musah · 28 March 2025

★★★★★ 1/5

Google

Avoid at all costs. I've just ended my 7 year tenancy with glowing inspections from start to finish, plus never defaulted on payments either. They are now withholding my deposit stating it smells of smoke when I've never smoked indoors in my life. Absolute liars.! They have also got an issue with the smell of my pet, yet I followed instructions and had all carpets washed! My advice to anyone would be, don't pay your last month's rent, tell them to use your deposit! That way, they can steal nothing from you. Hindsight is a wonderful thing. Hey ho. Don't trust these people. They will do anything to keep your deposit! See you in court🙂

Ms · 17 December 2023

★★★★★ 5/5

Google

Just wanted to say I've been a Tennant who's landlord provides services through Field Palmer since 2008. We've been extremely lucky to have received good communications, empathy, understanding and flexibility during these years. We have 6 monthly checks although many find this annoying/invasion it's part of their role and keeps houses checked for faults damage etc which we accept. Always friendly on these home checks and more recently Sarah Thompson is really prompt when arranging professionals to fix faults. I would recommend and so far have no complaints.

Paula · 22 June 2018

★★★★★ 5/5

Google

Terri, Stevie, and Amy were so kind, friendly, and helpful during the letting process. They were communicative and quick with processing our paperwork. We had an excellent experience with them :)

Kennedy · 2 October 2024

★★★★★ 5/5

Google

Special thanks to Stevie, Amy and Yasmine for being friendly and attentive from day one. It's felt like a long road to where we are now, but would have felt much longer without their support: the team are incredibly easy to speak to over the phone, and have been informative and honest from our viewing mid-March, to move-in last week.

R · 21 June 2022

★★★★★ 5/5

Google

I have recently rented my property with Field Palmer Lettings and I can’t thank Stevie Seymour enough for his professionalism and dedication to finding me a suitable tenant. Thank you Stevie, keep up the good work!

Noah · 23 March 2023

★★★★★ 1/5

Google

Really bad service and staff. Having known someone who rented a property with Field Palmer I know just how awful this company is. From not fixing mould in the property to increasing rent without fixing issues in the houses they let to not …

Sammy · 24 March 2025

★★★★★ 5/5

Google

Field Palmer were great at getting us in our new property quick and seamless. The staff are knowledgeable, friendly and efficient- we can’t thank Stevie enough for all his help and going above and beyond!

Daisy · 24 October 2022

★★★★★ 5/5

Google

Everything from start to finish of leasing my apartment went very smoothly, with great communication from the Guys at fieldpalmer New Rd Southampton, always helpful and very friendly thank you

Jennifer · 13 July 2025

★★★★★ 1/5

Google

My experience with Field Palmer was disappointing from start to finish. Throughout my 3 year tenancy, they were consistently rude, unhelpful, and unprofessional. Whenever I raised concerns about the mould and damp issues in the property, …

Rebecca · 22 April 2025

★★★★★ 1/5

Google

Rude and Rubbish Service

Hassan · 3 March 2026

★★★★★ 1/5

Google

The New Road branch is staffed on the whole by uninterested and unfriendly staff… mostly rude to deal with over the phone and in person… any complaints are dealt with eventually and only after badgering… I only gave one star as zero stars wasn’t an option

Dave · 1 December 2024

★★★★★ 5/5

Google

Excellent service, friendly staff and always helpful. I never have to worry about maintenance issues and they have always found excellent tenants for me. Any issues are dealt with promptly, if there are expensive repairs I am always informed.

Steve · 31 December 2024

★★★★★ 5/5

Google

I thank to Stevie Seymour for helping us and for being so kind and professional with us:)

Carolina · 14 August 2023

★★★★★ 1/5

Google

Really rude staff who ignore emails and rarely respond. Reported mould consistently over two years which never got sorted. Really not worth dealing with. Would advise any future tenants to save the hassle and go with another agent.

K · 1 December 2024

★★★★★ 1/5

Google

I feel one of the worst estate agents i have ever been with , not very supportive , nor quick toget back when theres a problem but very quick to take your money or if something is wrong . Feel disgusted how we cleaned property and yet they can still charge for not being cleaned a sum nearly £200 , i would go else where if you want reliable agents. Im so glad im out of there not dealing with them !!! Be warned people

Neil · 21 June 2020

★★★★★ 5/5

Google

Found us a good tenant at fair rent.

Jane · 13 July 2025

★★★★★ 1/5

Google

Make you jump through all their hoops!! Even go to the trouble of saying you've been accepted by the landlord for the tenancy! Just to rip it from under you due to "unforseen circumstances". The only positive experience I can take away from this is the gent who showed me around was a true professional!!

Mikey · 21 June 2022