Crest Nicholson Southampton reviews

★★★★★ 5/5

Trustpilot

Albany Wood Bishops Waltham

Steve Smith based at Albany Wood has helped me through , what could have been a daunting process of purchasing a new home. I’m looking forward to moving in as soon as possible. The development seems to be a really cared for site . Lovely green areas. Trees etc. The houses are gorgeous. Really stylish , warm , with appliances built in. Lovely carpets and flooring throughout . The garden is a great size. Ready for summer !

Lee · 15 April 2024

★★★★★ 5/5

Trustpilot

The beginning of our home buying…

The beginning of our home buying journey has been very smooth so far, it was a big decision to make but Carol has been extremely supportive and helped us along, we’re looking forward to the next stage now that we’re through the post reservation stage!Nine Acres is a great location and has a lot to offer.

Mr · 30 December 2021

★★★★★ 1/5

Trustpilot

Shocking..

Shocking... brought a property from Crest Nicholson back in July with the promise of moving in, in Novemver. Still no moving in date and will be homeless by Saturday. Had pictures sent to me of my property and they have completely messed up the interior with the wrong tiles and flooring even though we walked around with one of the guys stating that we want everything from the show room, of course we trusted that the guy had written the correct product codes down (why wouldn't we?) And signed the paperwork so I am unable to do anything about this. What was meant to be our dream home and new start has been a complete nightmare. No communication and still none of the wiser when our house will be complete. Let's hope something is done this week as me and my wife will be left homeless by the weekend

Mark · 18 February 2024

★★★★★ 5/5

Trustpilot

Review is for the interaction with Sales - No purchase made

Review is for the interaction with Sales executives and I appreciate the effort even though we could not strike a deal due to other factors... Jay was very knowledgable and helpful. I recommend his professionalism and enthusiasm. Keep up the good work...

Vijay · 11 June 2023

★★★★★ 5/5

Trustpilot

I am buying a property from westvale…

I am buying a property from westvale park in Horley. So far, Jill and Alistair has been amazing and made the process so exciting. Looking forward for the next steps as the major decissions are coming. Giving 5 stars for the time being for Jill and Alistair alone, will do further review as the process move forward.

Jerome · 5 September 2021

★★★★★ 5/5

Trustpilot

Nine Acres

We reserved our house at the Nine Acres site in Tiptree just a few weeks ago. Carol has been fantastic at making the process as easy and straightforward as possible so far, with everything explained so well. We are so excited to see our completed house in hopefully just a couple of months time!

Chloe · 27 February 2022

★★★★★ 5/5

Trustpilot

Friendly Video appointment to view…

Could not make the appointment to view a home today in Steeple claydon.Joy was fantastic and did a video viewing for us.She was very helpful and informative. Keep it up Joy.Job well done

Jyotika · 18 January 2024

★★★★★ 5/5

Trustpilot

Becky

Becky, Hazel, Amy and Lauren were all extremely helpful and supportive through the stages of me and my partner reserving our first home on the First Homes scheme. Nothing but positive things to say about our experience with them so far. Becky has made us feel extremely welcome and comfortable in every meeting we have had with her to discuss our future home. We’re very grateful for her patience and enthusiasm and ability to make our nerves and questions feel valid!

Customer · 1 November 2022

★★★★★ 5/5

Trustpilot

We had a very good experience with the…

We had a very good experience with the Crest Nicholson team at Montague Point. The interaction with Diane is great, she is very helpful and has accomodated our needs in a professional manner. Looking forward to be moving into our new house.

Customer · 22 May 2023

★★★★★ 5/5

Trustpilot

The experience with Katrina was great

The experience with Katrina was great, very welcoming, explained everything about the side and house types, loved 3 of them but unfortunately in wrong position, but Thank you Katerinap

Darling-dogs · 1 April 2024

★★★★★ 1/5

Trustpilot

Customer care lacks

I remain of the view that customer care for crest is something they dream of. To tie this is to the prev review, flexing shower plate, I had the visit from the plumber who advised that it’s not a plumbing issue but a “settlement issue” ok as he left I called crest at 2 pm and was diverted to and overflowing line where I was told they might be still at lunch - wow maybe I’m in the wrong job.. if you can lunch till way past 2 pm, anyhow, left a message asked to be called back, to discuss the next steps after what the plumber said. At 3.15 pm I called again I spend 15 min explaining the whole thing and the young girl says “ you’ve come through the after hours support” at 3.15 in the afternoon I said.. again maybe I’m in the wrong job. Again left a message to be called back. Meanwhile the shower has been out of action for the past week, nothing was resolved today once more words fail to really describe how painful dealing with crest is. For something that is fully documented, and tried to fix in the past with no luck the sheer lack of ownership in solving the problem is gigantic. Perhaps it’s taken for granted on crest’s part that we can all meander aimlessly like them. And so ladies and gents, the saga continues. Meanwhile to give one star is paying them a very flattering compliment, because here it should be ZERO.

Alex · 26 January 2024

★★★★★ 5/5

Trustpilot

Blythe Valley development 21 and 22 JAN 2024

I attended Blythe Valley development on two occasions this week. The sale representative was knowledgeable and helpful. For a young person she was very patient and recognised the challenges one has when trying to find a new home. I was impressed with the attention to detail, the health and safety adopted on site, the politeness of the building team, the professionalism of all of the staff on site and the choice of properties, their spaciousness , innovative designs etc the back gardens were small but there were garages for each house I saw

Jacquie · 22 January 2024

★★★★★ 5/5

Trustpilot

Blythe Valley development 21 and 22 JAN 2024

I attended Blythe Valley development on two occasions this week. The sale representative was knowledgeable and helpful. For a young person she was very patient and recognised the challenges one has when trying to find a new home. I was impressed with the attention to detail, the health and safety adopted on site, the politeness of the building team, the professionalism of all of the staff on site and the choice of properties, their spaciousness , innovative designs etc the back gardens were small but there were garages for each house I saw

Jacquie · 22 January 2024

★★★★★ 1/5

Trustpilot

Same issue that reappeared after it was supposed to be fixed

Very difficult here to convey the overall disappointment. The issue that was sorted has reappeared again, we are talking about a flexing shower plate on the on-suite bathroom, the silicon/mastic detaches itself from the tile thus creating the gaps and this leak creates a patch on the living room sealing. It took weeks to get the plumber that they used to get this ( we thought resolve) but here we are 6 months down the line with the same issue. Further all the toilet flushes have a life span of 6 months to a year. Once again 2 out of 3 flushes have gone wrong and need replacing. I have no idea as to why a flush fail this regularly As mentioned at the start of this review, I don’t get why the quality lacks so much, people want to take pride on their newly built homes. But these guys make it very very very difficult.

Alex · 20 January 2024

★★★★★ 1/5

Trustpilot

Paul (site manger) Natalie haigh ( head…

site manger and head of sales have failed to complete my snag list after 1 year and have now stopped responding. customer service ignores email even thou they have sla of 5 days to respond. I have not had a professional clean and my kitchen is not completed nor has my bathroom been completed. Saddle row, hawley, Camberley, Hampshire. So disappointed by the service given. It’s now jan 2024 and I purchased the property on 12dec 2022.Don’t trust these people - they do not follow process!

Elaine · 19 January 2024

★★★★★ 5/5

Trustpilot

Viewing was a great experience

Viewing was a great experience, I arrived 30 mins before my appointment however I was accommodated. Staff was friendly and supported with all answers for my queries

Sunila · 29 April 2024

★★★★★ 4/5

Trustpilot

Very helpful good design l was looking…

Very helpful good design l was looking at 3 bedroom detached was dissapointed that there was no utility room & would have liked a higher oven. Sophie was very helpful

CustomerMerry · 25 February 2024

★★★★★ 5/5

Trustpilot

Friendly, well informed sales advisor!

Really easy and fun experience buying a property with Crest - Lily was really friendly, well informed and helpful, which made the process that much smoother and stress free. Highly recommend Lily and Crest when considering purchasing a property, thank you!

Customer · 26 May 2023

★★★★★ 5/5

Trustpilot

Great customer service

Sue was very welcoming at Crest Nicholson Union Place. Covered everything needed and was great at answering all of our questions that we had. It made us even more excited to buy a house with Crest Nicholson! Sam has also been very helpful and friendly during the process and has supported us every step of the way.

Alice · 23 May 2021

★★★★★ 1/5

Trustpilot

DO NOT BUY WITH CREST. Don’t make my mistake

I cannot write a negative enough review to explain how awful Crest Nicholson are, and how awful my experience with them has been. They are daylight robbers who take your money and deliver faulty poor quality houses. The amount of stress they have caused me and my family is disgusting and I have no idea how an organisation run like this is still in business. I have been in my house for 20 months now, have had to move out in several occasions due to the severity of issues my house has, and I still have NUMEROUS issues outstanding. Customer service ignore you, lie to you and simply DO NOT CARE. As soon as they take your money you will be lucky to hear from them again. Amongst a long long list of issues my whole ground floor is WONKY and out of NHBC tolerance and after 20 months I am still chasing to a resolution on deaf ears. The amount of time, effort and stress crest has caused me is devastating and at this point I am close to completely giving up. I cannot advise enough to stay away from crest. I have brought with new builds before and never experienced such atrocious customer service.I have been in tears on several occasions as a result of crests customer service, as getting anything actioned is like pulling blood from a stone. I have even emailed the managing director on many occasions who hasn’t helped. I don’t know what to do as I have tried everything! I am at my wits end!To put in to perspective how bad my floor is…. My cocktail trolley rolls in to the middle of the room it’s so sloped!! My table and chairs don’t sit with all 4 legs on the floor as it’s all different levels!

Bethany · 9 January 2024

★★★★★ 5/5

Trustpilot

Nine Acres- Carol Judd

We are buying our first home and Carol has been nothing but great help.She has been very informative and supporting due to my delays and tight work schedule.I will highly recommend Crest wherever Carol is. She is a lot more than a sales persons; a sale person with a heart and not just numbers.

S · 28 November 2021

★★★★★ 5/5

Trustpilot

Kegworth Gate

Nikita at Kegworth Gate has been fantastic so far in our Crest journey! From showing us round the showhome to helping us pick options and reserve our plot in a very quick time frame! Couldn’t recommend a better sales person!

Amy · 9 June 2023

★★★★★ 4/5

Trustpilot

Kegworth Gate

Kegworth gate! I’m now in the house and 2 months in and hopefully this review will give you a good insight. The purchase of the house was very poor! And would of been 5 stars otherwise. If we could of pulled out we would off but glad we didn’t so read on!Buying and selling a house is very stressful! That taking into account, we found the sales staff in the office very poor! Was not pro active and did not care. Possibly very inexperienced but that is a major floor in the business. The hole process was pulling teeth and not helpful I really could go on but I’m not here to call people out!The house has been finished off very well with very little issue and the build quality feels excellent! The aftercare with the site manager Simon has been brilliant and second to none! With the process off buying I did not trust a word of chest Nicholson and was very skeptical moving in! But the aftercare has been brilliant and Simon is a credit to the company!

Jonathan · 4 September 2022

★★★★★ 5/5

Trustpilot

A worry-free experience for my first home.

I recently completed the purchase of my first home and have settled in now. My estate is Curbridge Meadows PO15.I had not initially considered a new build property and like most people, had many questions and was hesitant to begin with. Simply put - Crest Nicholson and the wonderful women who run the Curbridge Meadows office communicated clearly to me the process of the purchase, gave advice and always answered my queries promptly.I received regular updates on my house, each update was meaningful and aside from some dates for completion being moved around at the start, the house was completed to schedule.All my email queries / phone calls were answered promptly, if a call was missed they would always contact me quickly. This was appreciated as I would often have time sensitive questions from the solicitors / bank.Crest & the ladies of the Curbridge Meadows office were always professional and friendly, I can't fault the service I received.Simply put - at no point from reserving the plot (February) and moving in (August) did I have any concerns, compared to a lot of horror stories friends of mine have gone through with other builders, I consider myself quite fortunate that the process was as smooth as it was.I'm still awaiting a new build inspection at the time of this review, I will likely update it if possible once this is complete. So far there are only minimal cosmetic things that need to be touched up, this will be done by the builders though and they have also been friendly and attentive.The only negative thing I could say is that the dates for completion I was given on our first meeting were wrong, mistakes happen but this was after I had reserved the plot so I waited longer than planned. Although this was a one-off mistake and all other dates given were correct.Finally, the house is of a really good quality, all the information you could need to manage your house is provided on completion and I could really feel that the staff at Crest (Curbridge Meadows) really cared about my experience which is massively appreciated.A final thank you to Hayley & Siobbhan for your help, and a special thank you to Lynn who looked after me from start to finish, I will be forever grateful!-Alex K

Alexander · 3 September 2022