Crest Nicholson Southampton reviews

★★★★★ 5/5

Trustpilot

First time buyers,

First time buyers,Me and my boyfriend are in the middle of buying a house with Crest Nicholson and we have had the up most support from Siobbhan. With amazing customer service making us feel very welcomed from the start and taking us through each process in detail. She has a very kind heart through and through and you could tell she loves what she does! I would recommend anyone to go with Crest Nicholson especially as first time buyers as they are honest and very helpful, as well as stunning homes for you and your loved ones to start a life with! Five stars is not enough to even begin the level of customer service we have received! ⭐⭐⭐⭐⭐⭐

Kiera · 20 April 2024

★★★★★ 5/5

Trustpilot

Crest have been so helpful and always…

Crest have been so helpful and always on the other end of the phone at the stressful times throughout the process. I can’t thank Danielle, Alister and Jill enough who have always been extremely supportive. Danielle has been brilliant helping me get the exchange over the line with calling estate agents and solicitors for me so thank you very much!

Becky · 23 September 2021

★★★★★ 1/5

Trustpilot

Swamp

From the moment we moved in, we encountered persistent drainage issues that have turned our garden into a swamp every time it rains. Despite attempts to reach out to Crest Nicholson for assistance, they have consistently brushed off our concerns and refused to take responsibility for their shoddy workmanship.To make matters worse, when we finally managed to get their attention, they had the audacity to blame the flooding on an alleged infestation of leatherjackets in our lawn. This excuse was not only absurd but also insulting, as it was clear to anyone with half a brain that the problem stemmed from the poor drainage system installed by them.It's appalling to see a company that prides itself on quality construction and customer satisfaction fail so miserably in both regards.I would strongly advise anyone considering purchasing a property from Crest Nicholson to think twice and proceed with caution. Their lack of accountability and disregard for their customers' well-being is truly disgraceful, and I, for one, will not be recommending them to anyone.

Customer · 8 April 2024

★★★★★ 5/5

Trustpilot

From our first meeting of just looking…

From our first meeting of just looking we had a warm welcome and it was a very friendly atmosphere. The staff were lovely and talked us through everything we needed to know. Anita was very professional and made us feel confident we were in safe hands.

Darren · 3 May 2023

★★★★★ 5/5

Trustpilot

Katrina 👍🏽

Crest Nicholson no doubt caters your needs. Katrina, our Sales Executive is very understanding and accomodating. She went an extra mile to ensure that we will be able to buy our dream house.

Cherry · 17 March 2024

★★★★★ 1/5

Trustpilot

Appalling service and management - Bristol

Unfortunately the service from Crest in the year I have lived in my apartment has been truly shocking. Not only are we encountering critically poor issues across our estate and extended building works again and again with no update, the customer service has also been appalling with rude staff not taking us seriously and actually accusing residents of lying about issues despite being given evidence.I dont understand how they can continue to operate as they do.

Caitlin · 13 June 2024

★★★★★ 5/5

Trustpilot

Paul - Crest Nicholson

Paul from Customer Service has been very helpful in practically resolving 'snagging ' issues following the purchase of new house in Cringleford Heights, Norwich.

Graham · 8 October 2026

★★★★★ 1/5

Trustpilot

Appalling post sales customer service

We have recently bought a property from Crest Nicholson and have had a very bad experience with the after sales service. The flat had many issues which we reported immediately but have still not been resolved even after 3 months. We have been tossed across many point of contacts from customer services but still no resolution. Have sent numerous emails to follow up but still most issues are open affecting our dat to day living.

Anshuman · 25 June 2024

★★★★★ 1/5

Trustpilot

Climate change, what climate change?

Regrettably, Crest Nicholson's current practices in constructing properties raise significant concerns regarding their adherence to climate standards, despite their proclaimed commitment to combatting climate change. Upon questioning these discrepancies, the response received from the company has been dismissive, assuring prospective buyers that the standards will improve before completion. Moreover, there have been instances where potential purchasers have faced undue pressure, with threats to withdraw the sale if immediate exchange isn't initiated.It's crucial for potential buyers to exercise caution when considering purchasing a new property from Crest Nicholson, as there appears to be a notable lack of post-exchange care and support from the company. Additionally, there have been reported failures on their part to fulfill obligations regarding land transfers, even after all plots have been sold. This results in purchasers being denied rightful representation in the Residents Management Company (RMC), rendering them powerless in addressing property maintenance issues.In light of these concerning practices, it is advisable to approach transactions with Crest Nicholson with extreme caution and to thoroughly research alternative options before committing to a purchase.

Gavin · 13 March 2024

★★★★★ 5/5

Trustpilot

I like the finishing of the property

I like the finishing of the property. It’s top notch. The sale team is also well experienced. Thanks Nick for your patience and professionalism during our visit.

Funke · 24 August 2025

★★★★★ 5/5

Trustpilot

Very impressive quality homes and finishings

We visited the Crest Nicholson office at Cringleford Heights and where we met Katrina the Sales Executive who gave us a very informative and professional presentation of the homes available along with all facilities and fittings. We were very impressed with standard of the homes we were shown in particular the attention to detail and came away with all the information we required to help with our decision making. I would highly recommend Crest Nicholson based on our initial and subsequent meetings, so helpful and nothing was too much trouble.

Michael · 8 March 2024

★★★★★ 1/5

Trustpilot

Horrible experience!

Had a horrible time buying a house through Crest. Crest where very helpful and happy to help until you give them your money. Our initial snagging list was ignored and it literally took them 2 plus years to sort it out.After living in the house for 3 years we started to notice a damp patch. We suspected it was a leak so got a plumber to come around to investigate. He found that there wasn't a leak l, the issue was because Crest had installed our water pipes in the wall and plastered directly over over them. The water regulations say that you are supposed to have either a chase or duct on these pipes so they can be removed but they don't. They have also not been lagged so they condensate and as they have been directly plastered over this is making my walk damp and mouldy.I have repeatedly said that they have not followed regulations and literally quoted the regulations that they have ignored but they refuse to accept they have done anything wrong in fact they are insulting and rude.I really feel like I should report this on here so people can be weary before parting with Thier hard earned cash. Personally I would neither recommend them nor ever buy from them againUpdating on the 28/3/24 No one has tried to contact me to try and help me. They just say they are un able to assist me. I will be going to trading standards!One other thing I wanted to point out. Although their star rating is 4.1 out of 5 I just wanted to highlight that as of this date 26% of the customers have given a rating of 1 star. It doesn't look good that 26 people out of 100 have had a horrendous experience. My personal view is 1 star is too good!

Brian · 8 March 2024

★★★★★ 1/5

Trustpilot

Highly stressful and ongoing first home purchase

This is has been an extremely stressful experience buying from Crest. This issue is still ongoing, back in July 2022 we bought a flat in the nightingale fields development - Plot 192, Flat 6 and were told it would be built in December due to the help to buy scheme. It has been delayed to JULY this year! We bought it at the Arborfield Nightingale Field branch.We are first time buyers and all our life savings is tied up in the deposit therefore we cannot look for properties elsewhere. There has been little to no support/communication where we have to constantly chase for information. For example, we spoke on the phone with them asking when the property will be built they replied stating on track for December/January to then have 10 minutes later our financial advisor call through saying Crest has been touch to say it’s been delayed to March/April with no explanation. As said previously, it has been delayed AGAIN to July. This has been a total nightmare. What started out as something exciting has now completely transformed into something else. Our life savings are stuck with them, our mortgage is going to run out in June. We can’t even see where our money has gone. Completely unsupported and feel very disappointed. It has been a dire experience and now we are unsure if we can even afford the place because of the amount of time it has taken.We can’t afford to rent anywhere due to all our money now being tied up in the property and soon our home circumstances will change. Sadly a lot of uncertainty surrounding our first every property purchase considering Crest always claim to be “stress free”, in particularly for first time buyers.

Jacob · 9 January 2023

★★★★★ 5/5

Trustpilot

Albany Wood Bishops Waltham

Steve Smith based at Albany Wood has helped me through , what could have been a daunting process of purchasing a new home. I’m looking forward to moving in as soon as possible. The development seems to be a really cared for site . Lovely green areas. Trees etc. The houses are gorgeous. Really stylish , warm , with appliances built in. Lovely carpets and flooring throughout . The garden is a great size. Ready for summer !

Lee · 15 April 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson Claybourne Development

Claybourne, Steeple Claydon Development. Lesley has been great throughout so far, very engaging, communication has been great and faultless. We have been working with her for quite sometime right up to reservation stage to date , and the experience has been very impressive. Thanks Lesley and look forward to continuing to work with you through to completion.

Paul · 27 November 2021

★★★★★ 5/5

Trustpilot

The beginning of our home buying…

The beginning of our home buying journey has been very smooth so far, it was a big decision to make but Carol has been extremely supportive and helped us along, we’re looking forward to the next stage now that we’re through the post reservation stage!Nine Acres is a great location and has a lot to offer.

Mr · 30 December 2021

★★★★★ 1/5

Trustpilot

Shocking..

Shocking... brought a property from Crest Nicholson back in July with the promise of moving in, in Novemver. Still no moving in date and will be homeless by Saturday. Had pictures sent to me of my property and they have completely messed up the interior with the wrong tiles and flooring even though we walked around with one of the guys stating that we want everything from the show room, of course we trusted that the guy had written the correct product codes down (why wouldn't we?) And signed the paperwork so I am unable to do anything about this. What was meant to be our dream home and new start has been a complete nightmare. No communication and still none of the wiser when our house will be complete. Let's hope something is done this week as me and my wife will be left homeless by the weekend

Mark · 18 February 2024

★★★★★ 5/5

Trustpilot

Review is for the interaction with Sales - No purchase made

Review is for the interaction with Sales executives and I appreciate the effort even though we could not strike a deal due to other factors... Jay was very knowledgable and helpful. I recommend his professionalism and enthusiasm. Keep up the good work...

Vijay · 11 June 2023

★★★★★ 5/5

Trustpilot

Friendly Video appointment to view…

Could not make the appointment to view a home today in Steeple claydon.Joy was fantastic and did a video viewing for us.She was very helpful and informative. Keep it up Joy.Job well done

Jyotika · 18 January 2024

★★★★★ 5/5

Trustpilot

Nine Acres

We reserved our house at the Nine Acres site in Tiptree just a few weeks ago. Carol has been fantastic at making the process as easy and straightforward as possible so far, with everything explained so well. We are so excited to see our completed house in hopefully just a couple of months time!

Chloe · 27 February 2022

★★★★★ 5/5

Trustpilot

I am buying a property from westvale…

I am buying a property from westvale park in Horley. So far, Jill and Alistair has been amazing and made the process so exciting. Looking forward for the next steps as the major decissions are coming. Giving 5 stars for the time being for Jill and Alistair alone, will do further review as the process move forward.

Jerome · 5 September 2021

★★★★★ 5/5

Trustpilot

The experience with Katrina was great

The experience with Katrina was great, very welcoming, explained everything about the side and house types, loved 3 of them but unfortunately in wrong position, but Thank you Katerinap

Darling-dogs · 1 April 2024

★★★★★ 5/5

Trustpilot

We had a very good experience with the…

We had a very good experience with the Crest Nicholson team at Montague Point. The interaction with Diane is great, she is very helpful and has accomodated our needs in a professional manner. Looking forward to be moving into our new house.

Customer · 22 May 2023

★★★★★ 5/5

Trustpilot

Becky

Becky, Hazel, Amy and Lauren were all extremely helpful and supportive through the stages of me and my partner reserving our first home on the First Homes scheme. Nothing but positive things to say about our experience with them so far. Becky has made us feel extremely welcome and comfortable in every meeting we have had with her to discuss our future home. We’re very grateful for her patience and enthusiasm and ability to make our nerves and questions feel valid!

Customer · 1 November 2022