Connells Shirley reviews in Southampton

★★★★★ 5/5

Google

Shannon was amazing with the process of moving. We had 4 days until our tenancy was up and she managed to get everything done so quickly for us and she is lovely! Thank you! 😊 …

Leah · 30 December 2023

★★★★★ 1/5

Trustpilot

Mortgage Advice Service, Extremely Disappointedg this review out of sheer…

I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened.

Saeed · 24 November 2025

★★★★★ 5/5

Trustpilot

Had a survey conducted from James…

Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.

Jack · 31 March 2026

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024

★★★★★ 1/5

Trustpilot

Very poor experience with Connells

Very poor experience with Connells. I was quoted a clear fee to find new tenants which was supposed to include references, Right to Rent checks and the tenancy agreement. Instead, I received a statement with lots of extra and duplicated charges.

Sanjay · 4 June 2026

★★★★★ 5/5

Trustpilot

Connells - sound, experienced, and full of vitality.

Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.

Tom · 1 December 2022

★★★★★ 5/5

Google

The Connels team represents among the highest levels of service I have experienced. I was directly engaged with Shannon and Stuart who helped me step by step through the renting process. No hustle or stress. Information was accurate, and responses to queries were turned around very fast. Answers were clear and, where necessary detailed enough for us to make informed decisions quickly, minimizing the end-to-end time to process complex transactions. I would undoubtedly recommend this agency for their friendly, honest, and welcoming interaction, nonetheless with the best professional attitude. Thank you, Shannon, Stuart and the Connels agency team!

Majid · 11 November 2022

★★★★★ 1/5

Google

I wish I had not bothered instructing Connells. Despite how up and down the market has been I strongly think had we avoided them we would be in a much more sensible position. I had a varied experience however these were some of the prominent issues we encountered: The photos taken by Connells showed the 'For Sale' sign for a different sales company operating in the block. I had to continually call Connells to enquire about how viewing went and what feedback had been provided by individuals who had viewed the property. I had to call Connells to get them to put a 'For Sale' sign out because after approx 6 weeks it still had not been done. I was called on one occasion and left a voice mail roughly two months into the sales process to discuss the marketing of the property. I called back having missed the initial call but did not get hold of anyone and did not get another call. I attended the offices on a late Saturday morning to collect the property key and the 'closed' sign was on the door... certainly won't help sales enquiries... Three months after having removed them as our agent I got a call from Connells seeing if I would like to put my property on the market with them... They are utterly clueless about anything going on in their offices.

Thomas · 29 January 2024

★★★★★ 1/5

Google

My experience with Connells, Shirley, in purchasing my first home was predominantly negative. The branch manager, Sam Binnington, exhibited unprofessional behavior and provided inaccurate information. During the bidding process, I was misled into a false sense of competition. Discovering Connells' deceit through a handwritten letter to the seller's door unveiled discrepancies, the sellers had not received my subsequent offers, and the value of my original offer was misrepresented, casting doubt on transparency. Sam attributed these issues to 'communication problems.' Despite false claims of a higher competing offer, the sellers eventually accepted mine. The delay in acceptance led to a significant increase in my mortgage interest rate. Sam's actions remained unexplained, lacking an apology. I question whether my decision against using Connells' in-branch services influenced the agent's behavior and if service users receive preferential treatment. Alternatively, I wonder if the competing buyer was also selling their home with Connells, affording them preferential treatment. Amidst the negative experience, Jamie and Jake stood out for their professionalism and courtesy. Reflecting on this, I advise prospective buyers to obtain written confirmation of phone conversations with the agent, ensuring clarity and accountability in the property purchasing process. I only got the house I wanted by writing to the sellers directly as Connells obstructed me from buying it. Therefore, I'd also advise potential buyers to consider taking a similar approach if they have any doubts about transparency.

Joseph · 29 January 2024

★★★★★ 1/5

Trustpilot

Dysfunctional

Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.

Mr · 27 October 2022

★★★★★ 1/5

Trustpilot

Connells is a terrible agency that you should not work with

Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.

GK · 25 March 2026

★★★★★ 2/5

Trustpilot

Bad property management

I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.

Maddy · 28 November 2024

★★★★★ 1/5

Trustpilot

Needlessly Aggressive & Disgusting Breach of Data Protection Regulations

Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!

Tom · 30 September 2022

★★★★★ 5/5

Google

Very positive experience with Connells Southampton Shirley! I highly recommend Shannon , she’s very professional and gives you the best service you could ever ask for. and I’d definitely recommend them to anyone. Well done!

Baz · 26 October 2023

★★★★★ 1/5

Google

It has taken me a year to let my negative feelings of this place subside. Now that I have, do NOT use their conveyancers/solicitors. I used them because they told me that it would be a smoother process since they are in direct contact with Conveyancing Direct. It costed me more money, and they took 5 months of me consistently calling and emailing to purchase my home that had NO chains on both the seller and buyer side. Go find another mortgage manager. I should have known something was up when the mortgage manager that I was initially talking to was no longer working there. Maybe most of these agencies are not of high quality, but this one is surely not. Plus, I was supposed to get money back from the bank that we chose because it was my first mortgage and I did not. Instead, I got to pay Connells.

Vic · 16 May 2025

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 1/5

Trustpilot

2 minutes ago

2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward

Mick · 28 July 2022

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service.

Rajaa · 18 August 2026

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

★★★★★ 1/5

Trustpilot

Long Contract

From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.

Patrick · 4 April 2026

★★★★★ 1/5

Google

Very very disappointing service. The most unprofessional company ever. They called us for a viewing and let us hanging and we literally waited for about 20 min outside the property and they didn’t even call to inform that the property was out. We had to call them so many time. So unprofessional and rude … learn how to work please, if there is something do let people know, we aren’t jobless people, to keep us waiting like this in heat. Be considerate of people. We travel so far and they didn’t even apologize. You guys definitely need to be given proper training. So unethical, you guys don’t even deserve 1 star.

PRATTIKA · 26 October 2023

★★★★★ 1/5

Trustpilot

Appalling Service from Connells North Swindon

My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses

Steve · 5 April 2022

★★★★★ 1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

★★★★★ 5/5

Google

My experience with Connells Mortgages hS been second to none. The mortgage consultant I have been liaising with Hobbie Beale has shown outstanding professionalism and kept me up to date throughout the process. I would have no hesitation in recommending Connells if you are looking for a mortgage.

Tina · 9 April 2025