Connells Shirley reviews

★★★★★ 5/5

Google

I highly recommend Lee to anyone in need of a mortgage advisor. He was incredibly helpful and a true expert throughout our entire home-buying journey. Whenever I sent an email, I received a positive, accurate, and very informative response almost immediately. His knowledge of the process is exceptional, and he was instrumental in helping us with the seller, lender, and solicitor, simplifying a very complex process. Lee's assistance was complemented by the entire team at Connells. I want to give a huge thank you to Sam, who helped with so many other things behind the scenes, and to Jamie, who showed us the house and was so helpful. Lucie and the other staff on the phones were also wonderful, always professional and kind, entire Connells team is incredibly professional and helpful in all aspects. Their coordinated effort made our experience smooth and stress-free. We are so grateful for their exceptional service and highly recommend them.

Raviteja · 25 August 2025

★★★★★ 5/5

Google

I must say my experience with connells has been a nice one, especially with the mortgage adviser,Hobbie. I have had encounter with other mortgage advisors, but Hobbie is the best of them all. He's patient, always answering my many questions, being that my husband and I are first time buyers. Initially I was worried about getting a mortgage as the whole process looked abstract, but Hobbie explained in details how everything works and now it looks real and now I am convinced that I made the right choice choosing connells. A big thank you to all the team, will definitely recommend connells to friends.

Chinwendu · 12 May 2025

★★★★★ 5/5

Google

An absolutely faultless experience dealing with Connells. Although my purchase was a cash deal and therefore less complicated than others, the experience was second to none. I dealt with Jamie and Jake and my thanks go to them personally. Their communication is excellent, their professionalism is outstanding and their banter and ability to put a buyer at ease is remarkable. I believe this is testament to their skills and personality, not taught by Connells, just naturally gifted and personable young men. I genuinely believe these guys will climb the career ladder quickly if life is fair.

Steve · 27 July 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Thank you to Hobbie, the Mortgage Services Consultant at Connells who has guided us through the mortgage application process. He helped us find a mortgage deal that was appropriate to our needs. We look forward to his invaluable advice as we approach the final steps of completing the house buying process.

Joana · 11 May 2025

★★★★★ 5/5

Google

It has been great since i got to connells Shirley. the were really supportive in search for a property, Hobbie Beales the Mortgage advicer was outstanding, he has been readily available and willing to help at any call and request i will always recommend him. Thanks Team Connells Shirley branch.

Michael · 11 May 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I met Will Partridge, one of the Letting Agents guys yesterday and I was beyond impressed. I came very late for the appointment (20mins) because we were late at the GP Clinic for my son. Even though I called just 5min before my appointment to inform them about my arrival, and he has been waiting for long, yet, his demeanor was extremely professional and he was patient. That singular encounter made me feel honoured and excited to leave this review. Thank you very much Will, I don’t know you but I saw your name on the business card. I wish you the very best. David

Akintayo · 11 October 2025

★★★★★ 5/5

Google

We had a beautiful experience with the Connells Estate Agents in Southampton Shirley Road, especially with Shannon and Stuart. Shannon was very instrumental in helping us find the perfect accommodation for us and our little one. She was very meticulous and professional. She took time to understand our requirements and budgets. And we never felt pressured or rushed. We weren't just a client or a target. They were genuinely interested in helping us find the best accommodation we could afford. The communication was great, documentation was easy and not stressful at all, and all preparations leading up to the move was professionally conducted. Both Shannon and Stuart made sure everything was easy for us, and we are very grateful to both of them. Overall, we had a great experience at Connells, they have amazing staff, excellent customer service, and so we would highly recommend them.

Ayo · 26 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Sam and the team are amazing. Sold my property through them, and despite false starts, managed to sell. The support and advise throughout was brilliant. Cannot thank them enough!

Emily · 11 October 2025

★★★★★ 5/5

Google

Recently purchased a flat and used Connells mortgage services. I dealt with Lee who was very approachable and responsive. I was concerned about taking out a mortgage and he made the process very easy for me.

Hoss · 20 July 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

Fantastic customer service from Jake L who gave me a professional viewing of two flats as well as evaluation of my parents property (💯🙏) Jake was very professional, skilled and answered fully so well to all questions I asked. He also communicated brilliatly with me by sharing full details of helpful information in different formats. Thank you very much 💯🙏

Mina · 28 May 2024

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.

Customer · 1 September 2025

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026