Trusted Agent profile · Southampton
★★★★★
1,814 reviews across 2 platforms
409 Shirley Road, Southampton, SO15 3JD, SO15 3JD
Connells's office in Southampton, at 409 Shirley Road, is rated 2.2 out of 5 across 1,814 reviews on two platforms, including 184 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Connells Shirley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely shocking
Absolutely furious with Connells under valuation on a btl property fully returned to a high standard costing 45k purchased for 220k so costs 265k yet Connells valued it at 265k...unreal when other property similar fetches 300 to 325k ....shocking company would never use them again and any lender associated with them.
5/5
GoogleAbsolutely outstanding! Sam, the manager was fantastic, really fast to respond to queries and was always there to pick up the phone. Helped me sell my property very promptly, through a very smooth transaction. Wouldn’t use any other estate agent!
5/5
GoogleShannon and Stuart looked after us amazingly getting us new tennants in within 4 weeks of flat being ready for occupation. Helped out with any extras we required and always with a smile despite having to work in a heatwave.
1/5
TrustpilotSale fell through and they won't give…
Sale fell through and they won't give me back the money that i paid to the solicitors! That money never even reached the solicitors so it should be refunded but they are refusing. NEVER use them or their conveyancing team! Scammers and Frauds! Plus the money they took is more than the cost of usual searches.
2/5
TrustpilotThings dont appear right
Things just dont add upLots of mixed messages x emails that I could share. Everyone sounds great but its notOne year on they still have our door key
1/5
TrustpilotTHIS COMPANY IS DISGUSTING
THIS COMPANY IS DISGUSTING. THEY WILL ONLY SELL A HOUSE TO YOU IF YOU USE THEIR MORTGAGE SERVICES & SOLICITORS - THEY WILL CONTINUE ON WITH VIEWINGS BEYOND ACCEPTING AN OFFER FROM YOU LEAVING YOU WITHOUT A HOUSE TO BUY. PROPERTY OMBUDSMAN COMPLAINT RAISED. THEY ARE UNDERHAND - RUDE- COCKY - TARGET DRIVEN - UNCARING ROBOTS.
5/5
GoogleAs I am relocating back to the area after a long time away, they couldn't of been more helpful. They have been really good with communication especially with the lockdown in place and would use them again and would recommend them to other people.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotCompletely useless
Completely useless. Avoid at all costs. 19 days after vacating the property and still no update from the deposit release team. There's always some excuse about either covid, illness, or maternity leave. You'd think this company is run by one person.
1/5
TrustpilotKeep sending me junk mail
Keep sending me junk mail - signed up to their new property alerts, but when I tried to unsubscribe after buying a property through a different agent, they kept sending me loads of junk mail. I have contacted them about 5-6 times now to stop and they still won't stop nearly 4 months after I first unsubscribed.
5/5
GoogleI used the lettings team at Connells (Shirley, Southampton) for the first time a couple of months ago. They found me tenants within a week. The whole process was swift, easy and uncomplicated. They are very professional and helpful.
1/5
TrustpilotAwful do not let with them especially…
Awful do not let with them especially the one in plymouth. Will delay application and then refuse to give you your deposit back when they decide to cancel. Scammers
1/5
TrustpilotClueless Surveyors
The surveyor valued a house i own as a garage conversion and would not see the error of their ways. Its a new build! Surely the planning application gives it away!! Shocking organization. I will never use a lender that uses them ever again.
5/5
TrustpilotFrom start to finish of the sale of my…house
From start to finish of the sale of my house Connells staff were there with me , always returning calls and emails , offering support and explanations , I couldn’t have done it without them , special mentions to Rachel and Kate , amazing people , thank you so much for your care and attention
1/5
TrustpilotSale of house
Worst company ever sold house no contact waited 12 weeks buyer pulled out connells did not even know. Sold agin waited 4 weeks to tell my solicitor worst customer sevice ever. Not suprised to see so many sokd signs as they aint intrested unless the sale is worth over 250000. Not enough money in it for them.
4/5
TrustpilotMy experience with connels is not as…
My experience with connels is not as bad as with foxtons
1/5
TrustpilotDo not use this terrible letting…
Do not use this terrible letting agency. Staff are rude and unequipped to help. I have had major issues with my property since I moved in and three months later no nearer getting them sorted. Really bad service. Will never use them again and will get out of my contract as soon as I can.
1/5
TrustpilotMY SIMPLE ADVICE TO YOU IS NEVER USE…
MY SIMPLE ADVICE TO YOU IS NEVER USE CONNEL PLEASE. THEY ARE SCAMMERS. I HAD A VERY BAD EXPERIENCE WITH CONNEL. THEIR BRANCH MANAGER NAMED NICOLA IS BULLY AND TOXIC. AVOID WITH ALL COST
5/5
TrustpilotExceptional Service
I recently rented a house managed by Connells. I must say my experience with them was exceptional. From Jess to Andrew, I have no complaints. They are very professional and patient. Thank you so much guys for your excellent customer services.
1/5
TrustpilotWouldn't let me view a property as I…
Wouldn't let me view a property as I wasn't selling my house with them, and told me unless I let them sell my property I wouldn't be aloud to view any of there properties, they are bullies and only want to take money/make money from you.
1/5
TrustpilotUnprofessional
This company think it's ok to heavily leaflet properties where it states clearly on the letter box no leaflets junk mail etc - After calling their Exeter office for the 3rd time the guy pretty much told me it wasn't junk mailing and wanted my address , rude . These get out straight in the bin
4/5
TrustpilotConnells ok
Connells came to value our house as we were thinking of moving. I had a few agents look at the property, and think they came up with the fairest market evaluation. We changed our mind about selling due to the pandemic, but I found them to be fairly professional.
1/5
TrustpilotReported to RICS - One of their surveyor keep devaluing…
One of their surveyor keep devaluing all his property reports. Have reported to RICS (Royal Institution of Chartered Surveyors) about this matter. This company should be banning on business! They charged huge amount of money to run homebuyers report and then taking micky out of it!
5/5
TrustpilotJenna Burford she made every effort to…
Jenna Burford she made every effort to make sure I get the house I wanted. Looking at my personal needs as opposed to lumping me in a good. I would recommend Connells any day
5/5
GoogleLived in a property under this estate agents for 3 years and they always helped as much as possible, especially ella and Jordan those two went out of there way wherever they could to help with things I needed or problems I had in the property or with the landlord. Thanks guys
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Tell us what you need and we'll put you in touch. Connells Shirley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
