Trusted Agent profile · Southampton
★★★★★
1,801 reviews across 3 platforms
2 West End Road, Southampton, SO18 6TG, SO18 6TG
Connells's office in Southampton, at 2 West End Road, is rated 2.2 out of 5 across 1,801 reviews on three platforms, including 164 Google reviews rated 4.4.
164
Reviews on Google
This office
4
Reviews on Facebook
This office
1,633
Reviews on Trustpilot
Business-wide
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Every review we hold for the Southampton office, from every platform, shown as written. First names only.
1/5
TrustpilotIntentional Missed Call
I received a call, when answered they hung up. So I called back to be answered by someone who was quite rude asking if I received a missed call. When asking if that was the intention for me to call back she said basically yes. This is very intrusive behaviour and therefore I would not be using such a sales orientated company!
1/5
TrustpilotConnells Malvern- Awful Experience
Connells Malvern- Wouldn’t even give this company 1 star but it was the lowest I could go. Twice we have had appointments cancelled last minute.First appointment was cancelled via email with no information as to why- when I called I was advised that it was due to “a computer error, double booking” I was not happy but it happens so I just rebooked for a few days later.The second appointment was also cancelled last minute via email- no information as to why. When I called to understand why this one had also been cancelled I was told I myself had called up to cancel! I had not spoken to them since I had called to rebook the original cancelled appointment. Then after being put on hold for a period of time so that they could look into this, they came back to advise me that the computer system had yet another malfunction and had cancelled lots of appointments and that they’d just book me back in.I advised ‘Harry’ who I was talking to not to bother to rebook my appointment as I did not want to deal with them due to the less than satisfactory experience I’ve had so far so he just hung up on me.Rude. Unhelpful. Unsolicited marketing. Honestly never dealt with a company like this. Very unprofessional.
1/5
Trustpilot*DO NOT USE THIS COMPANY UNDER ANY…
*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude.Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather than just taking the recommendation of the mortgage advisor.- This company are absolute amateurs, often taking weeks to reply to basic requests via email, almost never answering the phone, and never having the answers you need, often forgetting what was previously stated in calls/emails and never giving timescales for when he would complete critically time sensitive tasks. - On several occasions our conveyancer lied to us about not receiving documents from the sellers solicitor and when called out on the fact he had received said documents would give us an excuse as to why he had missed it, never apologising or taking responsibility. - We went to Connells to buy our first house which had no chain. This seems to be a very common theme with Conveyancing Direct to never prioritise cases which should be simple with no chain - our conveyancer had zero urgency and at every step let us down, we had to put in for a mortgage extension and even then he didn’t inform us of the outcome until 4:30pm on the day it expired. - The lack of urgency meant that extension also expired and could not be extended again, meaning we had no choice but to apply for mortgage with far worse interest rates, which will cost us thousands extra over our mortgage term.- Our conveyancer was completely incompetent, having to ask his manager on every decision, the only half decent service we received was when he was on annual leave!
4/5
TrustpilotI’ve recently sold and purchased…
I’ve recently sold and purchased through CONNELLS I would just like to say a huge thank you to Samantha Hetherington at the Bitterne Branch for all her help and support. She was there all the way through from the start to finally handing me the keys to my new property.
2/5
TrustpilotConnells
Connells - BletchleyTotally mess if they can’t do a valuation for 7days what’s are the viewing going to be like if you want to sell your home. Total shambles , booked then cancelled , rebooked then told it was an error they can’t make it , emails offering appointments they can’t make !! I don’t know who is in charge but they seriously need to get a grip ! Really not worth the hassle !
5/5
GoogleIncredible service, quick responses from the entire team and friendly staff. Particular thanks to Joe "finance" Lewington-Kelly who went above and beyond to help us! Thank you so much for helping us buy our first house!!
1/5
TrustpilotCancellation scam and a bunch of money…
Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars
1/5
TrustpilotNot recomanding this company
Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!
5/5
TrustpilotMary Kate was lovely and so helpful…
Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim
1/5
GoogleIllegal practices - don't go anywhere near them! We put in an offer for a house and we were told by Connells that our offer had been accepted on the condition that we would sell our house through them (which we are not silly enough to do.) We later found out that the seller had never even been told about our offer and they were just trying to get us on their books. They wanted double the fees every other estate agent quoted us and upfront fees for photos etc (which you should never pay.) After this we found out that Connells were making fraudulent offers from us that we did not make to the seller in an attempt to try and stop them changing estate agents. Awful, I would not buy or sell through Connells. If you want to buy a house advertised through Connells, I would knock on the sellers door and talk to them directly. You can't believe anything they say.
Hi Jon, I’m sorry to hear that you are unhappy with the service from the branch. All our letters and emails are documented and are placed on file, please bear in mind we have 48 hours by law to submit all offers. We offer two packages one with no upfront fee with standard photos or an upfront fee with a professional photographer which is fully refunded after completion (subject to terms and conditions), which would have both been offered. At no point have any illegal practises have been carried out in branch. If you would like to discuss anything further about this please contact us directly.
1/5
TrustpilotAvoid
Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.
5/5
GoogleHazel French has been absolutely amazing throughout our purchase. Myself and my other half have recently purchased our first house and Hazel has been so helpful and made our buying experience very memorable. She is a massive asset to the team at Connells Bitterne and would recommend her to anyone who is looking to deal with this branch. Thank You Hazel
1/5
TrustpilotDO NOT PUT YOUR PROPERTY ON WITH…
DO NOT PUT YOUR PROPERTY ON WITH CONNELLS OR ANY OF THEIR AFFILIATED BRANCHES. They make next to no effort to sell your home and you remain tied into a contract with them. Even if you take your property off with them after 20 week period (yeah! 20 weeks + another month's notice. Most local agencies take your house off within 2 weeks if you ask them) and on with someone else, they will try to come after you for their fee if you sell to a person who's registered with them or viewed through them WITHIN THE PAST 2 YEARS. They are parasites. Hiding everything in the small print, they are making money out of people this way during a recession and a cost of living crisis! Research if your agent is with the Connells Group before signing anything with these crooks.
1/5
TrustpilotEx Branch Manager
Well. I can only speak as an Ex Branch Manager.Last time my Wife posted a review in a purchase of her friends place, via my account, I had a threatening letter delivered to me by the legal team.I called the number on the letter, was told to withdraw my Wife's post and they would drop matters.Honestly?As a Branch Manager, I was appalled at offers not being presented as I was supposed to "secure the mortgage business, conveyancing and a survey".All a money grab.If they write to me again asking me to remove my comments- I'll happily see then in Court. I have nothing to hide.Don't list your house with these guys.Trust meJust sold my house and not through a bully tactic.A really nice Agent.Wonder why I didn't use Connells?Odd right?
1/5
TrustpilotDon't bother with the Lifetime mortgage
Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.
5/5
GoogleThe mortgage team here were super helpful and found the right product for me
Hello Rob, Thank you so much for your fantastic 5* review! We're thrilled to hear that our mortgage team was able to assist you in finding the right product. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
1/5
Trustpilotslow to return your deposit, lack of transparency, unhelpful
I rented through another letting agency (Barnard Marcus - absolutely terrible experience), but for some reason returning the deposit was done by Connells (probably because they're all owned by Sequence). I had to call them and it seemed that otherwise the deposit release would've been stuck. They took another 2 weeks to release the deposit though there were no disputes or anything. Most of their co-workers try to brush you off if you call them to enquire. I'm sure this is not the way they are when they try to GET your money.
1/5
TrustpilotConnells Mutley Plain
We used Connells in Mutley Plain . Agent came out and gave us what we thought was a great valuation , so we decided to sign up with them . BIG mistake , check the tie in period / contract length , it was 6 MONTHS ! Over this period we had 8 viewings . We weren't satisfied and asked for dual agents to sell home instead of sole agent . Valuation agent said he'd get back to us after Monday morning meeting to give us reply . Waited 2 weeks and we're smooth talked into staying with them . We dropped our asking price by £25,000 after being asked to "work with them" . After several weeks we were asked if we'd consider a further final price reduction ...... Manager got involved and told me he would contact me in the morning regarding the matter of dual agents . We waited 26 days for a reply from the manager. We didn't get a reply, so we gave Connells 28 days notice to terminate contract.Beware of contract lengths BEFORE you sign the contracts and don't let them smooth talk you at your initial valuation . Right from the start , the manager stated that the air was a bit thinner at our price range....... Didn't fill me with confidence at all .
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
1/5
TrustpilotWould not recommend
My partner and I went to view a property … we received a phone call saying the landlord accepted the offer. we paid the holding fee. We then waited 10 days for referencing after having to email everyday for updates they then advised we were unsuccessful and won’t get the deposit back without any reason given what so ever in regards to being unsuccessful and not being able to have a deposit back and now ignore phone calls and emails !!!!! Absolute joke
1/5
TrustpilotComplex and incompetent company
I've been a tenant with Barnard Marcus while waiting for my new home to be ready, cash paid up front and never been in arrears. Despite the branch manager at Barnard Marcus acknowledging payment which has always been well in advance, Connells have never acknowledged any sums of payments paid to them. Rather, they continue to send emails threatening to take me to court for being "in arrears" every few days for eighteen months. Proof of transfer has been sent many, many times. They never reply to emails with the proof of transfers made and the details attached, but always reply on a new email saying are unable to find the money and that the account in arrears. The North Finchley branch manager says he can't stop the automatic letters so threats continue. Connells who were unable/unwilling to follow through the evidence of payment/leads supplied and look into the company accounts for eighteen months, did eventually stop the letters when finally an individual int the accounts department finally stepped in to resolve it.
5/5
TrustpilotRobbie
Robbie, Max, Tilly and Libby were amazing! They helped me achieve the full asking price for my flat. Thanks so much, I couldn't have done it without you! Sharon Reddell xxx
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
1/5
TrustpilotDon’t waste your time with this…
Don’t waste your time with this company. Because they never be in their words. Firstly, charge said if you don’t like the property then you will get your deposit back but after I call about property and refund that time they refused. Said you will not get your deposit back. So personally advice don’t waste your time with this fraud company. It’s waste.
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