Connells Bitterne reviews in Southampton

★★★★★ 5/5

Google

We have a lifetime membership with Connells for their mortgage services, Emma has been taking care of us since 2023 and though our property investment journey has had ups and downs she’s been ever so helpful each time we needed her advice. She’s made difficult processes easier as she clearly knows the banks well and has a good relationship with them. Thanks Emma!

Gloria · 9 January 2026

★★★★★ 5/5

Google

Calum was great from start to finish. As first time buyers we had a lot of questions and Calum was very patient and enthusiastic for us. We heard estate agents get a bit of a bad rep but Calum dispels this completely. The rest of the team we dealt with at Connells were lovely as well. Thanks again!

Jamie · 9 January 2026

★★★★★ 5/5

Google

Had a brilliant experience with Connells Bitterne. A lovely and pleasant office and staff and Emma Pithie went above and beyond to source a mortgage in principle that worked for my unique situation, kept me in the loop with the process, and ensured I understood everything with my first home purchase. Very happy!

Jim · 24 November 2025

★★★★★ 5/5

Google

The whole team at Connells have been brilliant and so helpful with the sale of my property, Emma has been especially helpful in arranging my mortgage for my onward purchase and providing advice and answering any questions I have had throughout, I would absolutely recommend Connells.

Ash · 9 January 2026

★★★★★ 5/5

Google

Jade has been one of the most helpful and professional agents we’ve met so far and we will recommend her to anyone looking to buy or sell property in Southampton. She responded immediately with exactly the type of properties we were looking for, secured viewings at convenient times, and it was clear she was well liked by the vendors.

Ronnie · 9 August 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ We had the pleasure of working with Callum Elvin at Connells Estate Agents to sell our house, and we couldn’t be happier with the experience. Callum was professional, knowledgeable, and incredibly supportive throughout the entire process. His expertise and dedication ensured that everything went smoothly, and we were able to sell our house quickly and at a great price. We highly recommend Callum for anyone looking to buy or sell a property. Thank you, Callum, for your fantastic work!

Craig · 24 October 2024

★★★★★ 5/5

Google

Whenever I need a mortgage or change a mortgage only one name come to my mind Which is Emma, I known her for almost 20 years. she works for Connells Estate agent Bitterne Whenever I called her for any type of mortgage, she always did best for us. I got no words to explain how good she is Thank you so much for every-time giving us best service Much appreciated Thank you so much From Mr and Mrs Chahal

Binder · 26 September 2024

★★★★★ 5/5

Google

Emma has been our mortgage adviser for over 10 years, and her service has been nothing short of excellent. From our first mortgage through to renewals and remortgaging, she has always been professional, knowledgeable, and incredibly supportive.We always recommend her.

Gursimar · 24 December 2025

★★★★★ 5/5

Google

Finlay showed me round a house - she was very patient - answered all of my questions in a very professional manner. I also spoke to Emma the mortgage advisor, she beat my rate, I was amazed.

Kieron · 16 January 2026

★★★★★ 1/5

Google

*Edit* Lucy, we have reached out to your compliance team and have done so twice since February 2024. We have your compliance team's final response to our complaint and we are not satisfied, hence now asking the TPO to review. So no, we cannot reach out to your compliance team to discuss further as we already have done so and their decision is final that they believe nothing has been breached and really don't care. Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves. Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback. We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly. We note that most of the recent reviews are from happy applicants who purchased through them - not the vendors themselves....we wonder why?

Emma · 25 August 2024

★★★★★ 1/5

Facebook

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves. Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback. We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly. We note that most of the recent reviews on Google are from happy applicants who purchased through them - not the vendors themselves....we wonder why?

Emma · 17 August 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Absolutely amazing, so easy, so quick, and Emma was there for me every step of the way no matter how stupid my questions were she was always at the end of the phone or an email to set my mind at rest. I really couldn’t speak highly enough of my experience which is rare these days. I still owe Emma and her staff a bottle of champagne, it may be two because we will definitely be calling on their services again. Thank you son much. David

David · 27 February 2024

★★★★★ 5/5

Google

Fantastic experience at Connells in bitterne. Katie was super attentive, quick to respond and supportive in every element of our first time buy. Thank you so much!!

Lauren · 9 January 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Emma from Connells was my mortgage advisor for my recent purchase. I would highly recommend Emma for anyone who is looking for a pro active, reliable and trustworthy mortgage advisor. Emma was brilliant and made my buying journey so much better. She took the stress off of me by going above and beyond to help and make the process as smooth as possible. I have recommended Emma to all friends and family as she was just excellent.

Lily · 27 February 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

The team were fantastic from start to finish. Extremely professional without loosing being human. Our circumstances changed which meant we couldn’t move but this was absolutely no reflection on them or their ability to sell our house. If you are looking for someone who can talk on your level, I highly recommend Jade, Callum, Katie or Sammy (those are the people I interacted with the most)

Mark · 1 August 2025

★★★★★ 5/5

Google

Connells in Bitterne have been very professional in dealing with the sale of my house. In particular Callum who has been chasing all parties involved daily & been Giving us updates & feedback regularly. He has been very thorough & helpful. Great communication. I would highly recommend this member of staff & the branch.

Sheena · 23 November 2024