Trusted Agent profile · Southampton, Hampshire

Carter Edwards Southampton reviews from tenants

1.0

★★★★★

1 review from tenants · all 2 reviews

38 London Road, Southampton, Hampshire, SO15 2AG

1 review of Carter Edwards's Southampton office come from tenants, rated 1.0 out of 5 on average. We know the reviewer is one of the tenants when they told us, ticked it on the review form, or the review says so.

Reviews from tenants

1 review from tenants, from every platform, shown as written. First names only.

1/5

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Tenant

Months for deposit return (formally Aspect)

After ending a tenancy and agreeing with the landlord the amount to be returned. It took over a month to get the deposit back. When trying to contact to the finance department the team apparently consists of 2 people. Only 1 of which can perform deposit transactions who was on holiday, I doubt they had been holiday for the whole 5 weeks we have been waiting. According to the person who took my call there was no senior management to approach to get the deposit returned (no financial controller or finance director), This wreaks of poor financial control and I suspect I am not the only person to have waited a prolonged period of time to have monies processed (both tenants, landlords and sellers) The lack of professionalism, financial control and length of transaction times means I would recommend you do not use this agent for any transactions.

Matthew · 1 September 2016

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Questions from tenants about Carter Edwards Southampton

What do tenants say about Carter Edwards Southampton?

1 review from tenants, rated 1.0 out of 5 on average. For example, Matthew wrote: "After ending a tenancy and agreeing with the landlord the amount to be returned. It took over a month to get the deposit back. When trying to contact to the ..."

How do you know a review is from one of the tenants?

The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.

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