Trusted Agent profile

Galaxy Real Estate reviews

4.7

★★★★★ Excellent

461 reviews across 2 platforms

153 Norwood Road, Southall UB2 4JB

Galaxy Real Estate's Southall office at 153 Norwood Road is rated 4.7 out of 5 across 461 reviews on two platforms, including 386 Google reviews rated 4.7. The 75 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.7 / 5

386

Reviews on Google

This office

Trustpilot logo

75

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Southall office, from every platform, shown as written. First names only.

5/5

Google

I would especially like to thank Harveen for his outstanding support and guidance throughout the entire process. He was extremely professional, responsive, and genuinely committed to helping me secure the right shop. His clear communication, attention to detail, and willingness to go the extra mile made everything smooth and stress-free. I truly appreciate his dedication and would highly recommend him to anyone looking for reliable and trustworthy galaxy assistance.

Manpreet · 16 March 2026

5/5

Google

We are renting a shop in Feltham this week and the Galaxy Team has been very helpful and supportive with the lease process and the process for premises licensing. Special Thank You to Harveen Chopra as he had gone the extra mile with us. We are new to the business and have no idea what to do. Thank you for your support Galaxy

Mann · 16 January 2026

5/5

Google

I can’t recommend Tano at Galaxy Real Estate highly enough! Tano has been a complete game-changer for me in managing my commercial property rental. He’s incredibly professional, knowledgeable, and has quickly become my first point of contact for any questions or needs. Compared to other agents I’ve dealt with in the past at other companies, Tano is a breath of fresh air, he’s attentive, proactive, and genuinely listens. Massive thanks to Tano for making the whole experience seamless and positive. I'm genuinely excited to continue working with Tano and Galaxy Real Estate for many years to come! Many thanks - Noah's Automotive LTD

Noahs · 16 April 2025

5/5

Trustpilot

I would like to sincerely thank the…

I would like to sincerely thank the galaxy team for their excellent support thoughout my propperty purchase. Special thanks to Harry and Taj for their constant support and guidance. The whole process was smooth and stressfree, I truly appreciate their efforts.

Baljit · 13 April 2026

1/5

Trustpilot

The manager Daljit Kapoor is the total…

The manager Daljit Kapoor is the total nonsense useless bossy bullying personality with lack of manners and biased disrespectful person calling himself manager. He is stupid , behaving and communicating unprofessional to customer. Daljit Kapoor thinks he is big shot, I wonder he understand the concepts of management and have the ability to deal with situation . He is rubbish. Dalijt kapoor, this job is not for you as you support bad practice encourage rogue landlord. Daljit Kapoor is not capable to see the actual problem, Daljit Kapoor have still a lot to learn about to recognise the reality, Daljit Kapoor finds another job, you can't deal with situation

Vish · 7 December 2024

5/5

Google

Thank you to Galaxy Shop Team. Help me very much finding shop. I am taking shop in Ashford and help me with Solicitor and Paperwork so much. Thank you Harveen and Sivi Virji

Diljeet · 16 March 2026

5/5

Google

Galaxy Southall branch - Dealt with Ash Kaur Went to our local estate agent and found our home with Galaxy thanks to Ash as she was very helpful, she eased us through all the steps of purchasing the house and making us feel comfortable with all the questions we had thrown at her, had a look at the house abd instantly loved what we saw cannot recommend anybody else as she was very friendly and also efficient was also asking if we needed any further assistance or anything we had of concern, I am very happy with our house as it didnt take too long to purchase and due to that i cannot recommend anybody else. Will be recommending them to friends and family.

Hanid · 14 June 2022

Agent replied · 13 June 2024

Absolute pleasure helping you with your property journey Hanid, hope to be of service again in the near future! :)

5/5

Trustpilot

I would like to sincerely thanks Galaxy…

I would like to sincerely thanks Galaxy Real Estate Specially Daljit Kapoor, Harry Sachdeva and whole residential sales team for their outstanding support during the purchase of my property. From start to finish, they guided me through the entire process with professionalism, patience, and expertise. Their advice and prompt responses made what could have been a stressful experience much smoother and more reassuring. I truly appreciate their dedication and would highly recommend their services to anyone looking to buy or sell a property.

Building · 4 March 2026

1/5

Google

Horrendous experience with this agency Tried to sell my flat but not at all aware of requirements and wasting time showing people.not serious in pandemic. Knowing full well the minimum I would accept and.last.straw when I lost my patience with them was.when harry had the nerve to put an offer to me which was over 100k under my minimum acceptance price. Overall immature and unprofessional. Harrass you with call saying they found a buyer and then give.you an offer which would mean you would.be.left.with a hefty mortgage.to pay. Not interested in complaints, it all gets brushed under the carpet in the company AVOID THESE PEOPLE IF YOU WANT TO SERIOUSLY SELL YOUR PROPERTY. My response to their response. Blood is now boiling. The cash buyer was a lie they made it up as I later accepted and they said the person had changed their mind. They over priced my property at marketing to start off with. They use dirty tactics and I feel its unprofessional that they are using actual figures in this forum which breaches my confidentiality. I am convinced all these so called positive reviews are from family and friends. I asked them to take my property off the market about 2 months ago and to acknowledge my request so I could sign a deal with a sole agent. They ignored my several messages so I was left with no option but to check the website each day. I also asked the name of the manager to lodge my complaint and o contacted someone called sunny who I thought was the owner and both times my right to complain was ignored. Galaxy you are a joke!! And you know itNegativeProfessionalism

Nina · 14 June 2021

Agent replied · 13 June 2024

First and foremost I would like to apologize for all the inconvenience caused. I would like to point out that your property; a 1 Bedroom Maisonette with a lease of 60 years was published by us for £270,000. We did of course bring you an offer of £220,000 which was rejected. I'm sure that you must be aware of the property market, getting a mortgage lending on a property with such a small lease is extremely difficult (even before the Pandemic). Therefore we presented you with a cash buyer. In addition to above, I would also like to point out that you terminated our contract 4 months ago and so we have been unable to continue marketing your property.

5/5

Google

Thank you especially to Sumit and many thanks to his team. I was welcomed with politeness and professionalism and made to feel welcome throughtout the whole process of being able to take on a 6 bedroom let property. Sumit was always available when I needed and reassured me of good quality and price. We are very happy with the service and look forward to sticking with a reliable business whose foundation is based on principles and excellence. Keep up the good work and being a fine example to follow..Thank you

Nathan · 14 June 2021

Agent replied · 13 June 2024

We really appreciate your kind words. Thank you so much :)

5/5

Google

I just want to say a huge thank you to Ash and Harry from Galaxy Real Estate. They have been so helpful with our mortgage and property journey. Due to our age it was very difficult for me and my husband to get a mortgage. Many lenders turned us away but Ash managed to give excellent service and achieved a fabulous mortgage for us! Harry then supported us throughout the entire property purchase . We are extremely pleased and will definitely refer to all friends and family!

Nirmal · 14 June 2021

Agent replied · 13 June 2024

Glad we could help Nirmal, wish you all the best of luck with your new property :)

5/5

Google

An all round excellent service...highly professional, efficient,friendly....a very positive experience dealing with this company, made the whole process in fact enjoyable. Special Thanks to Ash, who effortlessly guided us through the process and remained next to us every step of the way. Her responses were always quick, concise and crystal clear. We are grateful for their speed and efficient services: We are extremely happy to recommend them to friends and family Highly recommended.

Zish · 14 June 2022

Agent replied · 13 June 2024

Thank you for your kind words.

5/5

Google

Exemplary Service! Galaxy Estates team went out of their way to arrange a viewing at short notice. I was impressed by their understanding and efforts in making the property available in time for my anticipated move. I was kept informed of the developments in the rental process and my queries were addressed professionally. There was prompt resolution of basic utility issues during the tenancy. Highly recommend Galaxy Estates for any housing needs!

Surabhi · 14 June 2022

Agent replied · 13 June 2024

Thank you Surabhi, glad we could help :)

1/5

Google

I had a truly disappointing experience with Galaxy Real Estate Agency during my year as their tenant. Their lack of professionalism was evident throughout my tenancy. When our contract ended, they attempted to charge us £450 for damages without providing any proof of breakage, which we dispute vehemently. The property itself had numerous issues, such as watery walls due to construction defects that led to mold growth. We reported these problems to the agency via email, but they failed to take any action. Now, they're trying to pin these issues on us. In their emails, Galaxy Agency consistently mentioned cleaning and breakage, but I made sure to clean the entire house before leaving, and no breakage occurred on our part. The quality of the beds and products they provided was abysmal, and I could feel the springs, a testament to their poor standards. It's important to note that wear and tear on a house is expected, and the agency seems unaware that they cannot charge for such natural deterioration. They have not provided any evidence in the form of pictures or invoices for the supposed breakage fixing, yet they are demanding £450. Professional real estate agencies should contact us, show us the damages, invoices for fixing damages and convince us before charging. However, Galaxy merely sent a generalized email, which appears to be a template for everyone, simply mentioning cleaning and breakages without specific details or evidence. In summary, my experience with Galaxy Real Estate Agency has been characterized by unprofessionalism, low-quality products, and a clear intention to extract as much money as possible from tenants unjustly. I cannot, in good faith, agree to their demand for £450 without concrete proof of intentional damage. This agency's primary concern appears to be greed for money rather than providing quality service to its tenants.

Praveen · 16 April 2024

5/5

Google

Galaxy Real Estate is by far the best agent and lender I have ever dealt with! They helped make our mortgage a very smooth sailing process even though we had troubles with other lenders. Ash put in her maximum time and effort to complete this mission. Thanks to Harry in the Sales Team who helped us to buy our perfect property. Big thank you to the entire team that was involved. Really pleased with their services :)

DEEPAK · 14 June 2021

Agent replied · 13 June 2024

Thank you for your review, glad we could help with the whole process and be by your side :)

5/5

Trustpilot

My experience with Galaxy

My experience with Galaxy so far has been excellent. Inushka is dedicated, professional, and personable. If you are looking to sell in Southall, I would recommend Galaxy Real Estate and Inushka.

SSB · 19 December 2025

5/5

Google

Galaxy Estates are truly professional and helpful agents! They really do provide high level of customer service. From the first day Harry showed us a property to the moment we got our keys, Harry was always there when answering any queries and getting the property buying process going! Just wanted to say a huge thank you. Myself and my dad have been to many other estate agents and had been let down by poor service and no sense of responsibility, but Harry and his team at Galaxy are the people to go to for your property buying/selling agents. Thank you so much again guys, couldn't recommend the company enough!

Gurjit · 14 June 2020

Agent replied · 13 June 2024

Thank you so much for your kind words, we really appreciate it. We hope we will be of service to you again in the near future :)

5/5

Trustpilot

Amazing service

We had a fantastic experience with Galaxy Estate Agens. From the very beginning, they were professional, knowledgeable, and incredibly approachable. They guided us through every stage of the process, making it completely manageable. We always felt that our questions and concerns were taken seriously, and they provided clear, honest advice that helped us make the best decisions. Their communication was excellent and were always quick to respond. Thanks to them, the whole process was smooth and transparent. We would wholeheartedly recommend them to anyone looking for an estate agent for selling or buying or both.

Maung · 21 November 2025

5/5

Google

Galaxy Estates are professional and helpful. From the buying process uptill putting the property on rent it has been a smooth transition. Sumeet has done a great job and has always been available for any queries. He has always gone out of his way to sort out anything needed. He really does provide a high level of customer service and is always proffer. Thank you Sumeet and the entire Galaxy team.

Simran · 14 June 2021

Agent replied · 13 June 2024

Thank you for your review :)

5/5

Google

It's really great to deal with Galaxy Real Estate , The entire team was very friendly and efficient in terms of response time and things moved quickly.Sivi Babbar's communication was fantastic from start to finish. Highly recommend Sivi Babbar and Sukheet Rajvanshi. Hope to see you soon! Thanks again

Tajbir · 16 April 2025

5/5

Google

First impressions leave a lasting impression. The true definition of a ‘Dream Team’! A glowing recommendation far exceeding our expectations. Sumit and Kamal at Galaxy’s letting service department were a joy to work with, straight from the outset the service they offered was nothing short of highest quality professionalism, great customer service and ever so respectful. Their attention to detail was second to none, both were extremely thorough and nothing went amiss or slipped through any cracks. Absolutely outstanding service was received from Galaxy’s letting department in Sumit and Kamal. Unbeatable in service! Unbeatable in price! You are in great hands with both, Sumit and Kamal at Galaxy lettings. Thank you so much both and keep up the amazing work! Best wishes from Rita and family.

Rita · 13 October 2025

5/5

Google

Exceptional Service from Shiv at Galaxy Finance Shiv has been fantastic in handling both my mortgage and remortgaging. He was professional, knowledgeable, and made the entire process seamless. Thanks to his expertise, I secured excellent rates and terms. Highly recommend Shiv and Galaxy Finance for outstanding service!

Obaid · 16 April 2025

5/5

Trustpilot

Love the company and the staff is very…

Love the company and the staff is very hardworking and response time is very quick . Very satisfied with their service , Kamal is an absolute Star in solving issues . 5 stars to her too !

M · 23 July 2025

5/5

Trustpilot

Excellent service from Galaxy Real Estate

Harry and Himani were constantly in touch and helping us progress through the sale of the property and the experience was really good.

HF · 1 December 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Galaxy Real Estate's Google reviews

Questions about Galaxy Real Estate

How many reviews does Galaxy Real Estate have?

Galaxy Real Estate's Southall office has 461 reviews across two platforms: 386 on Google, 75 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Galaxy Real Estate's rating?

Galaxy Real Estate is rated 4.7 out of 5 across all 461 reviews, and 4.7 out of 5 on Google from 386 reviews, checked 9 October 2026.

Where is Galaxy Real Estate's Southall office?

Galaxy Real Estate, 153 Norwood Road, Southall UB2 4JB.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.