Jones Homes South Yorkshire reviews

★★★★★ 5/5

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From the monent of buying my home to…

From the monent of buying my home to moving in all went very smooth. Karen ( the sales lady) played a massive part with securing my home. Jones Homes as a company are great and the houses they build are so attractive. With regards to customer services i believe there is room for improvement. All in all 10 out of 10

Rob · 17 August 2024

★★★★★ 5/5

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New Home

We moved into our new build at Hillside Way a couple of weeks ago and we love our new home. Our sales advisor, Sandra, kept us updated throughout the process and continues to check in with us even after the move. The site manger, Liam, has also been great and is promptly sorting the minor snags found so far. A positive experience to date.

Rae · 14 June 2024

★★★★★ 5/5

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Bathroom repaies

Martin and Ben came and completed the job professionally with no fuss or disruption.

Andrew · 6 February 2026

★★★★★ 5/5

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Jones homes after care

Mike is very professional, friendly but, most importantly, first class at what he does. He is surely a great asset to your company.

Jan · 27 January 2024

★★★★★ 1/5

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Jones Homes Hoo

**Thank you for your reply Jones Homes! Do you think I’m not in touch with Customer Services? You would think after 8 months they would be able to have a plan of action. In fact I have called them again today and I asked to speak to Kayshia. I was advised I was being put through to her but I ended up leaving a voicemail message as she didn’t answer. I have now also contacted NHBC and in the process of lodging a formal complaint. They were extremely informative. I don’t know who has sent that reply but you seriously need to understand that what you think may happen on site and with customer services to give you the “right team” is not what happens in reality.**I’m not normally a person who leaves negative reviews, as I strongly believe everyone deserves the opportunity to put things right.However, almost 8 months down the line, lots of patience and respect for this development and still no resolution, I really feel like I have no other choice.I also feel an obligation for all those buyers out there, people looking for their dream home, those first time buyers who have spent years of saving, deserve to know how the truth so they can make a fair and informed decision if this is the right development for them.First of all I would like to point out, the two ladies in the Sales office by the name of Karen and Nicole are the best people you will meet. It’s because of them we were drawn to this site. They both work tirelessly to take the stress out of moving home, but unfortunately after you leave their care 7 days post completion, it’s pretty much downhill.There maybe people who may disagree with me and may have had a very positive experience of this site, but I can only be honest and factual about my own experience.I do feel the issue around this site is due to high turnover of staff, from site workers to site managers. We were told and promised many things from the people who have worked here and nearly 8 months down the line, items originally noted on our snagging list from when we first moved in, are still outstanding and they have backtracked on what they had first agreed.We have even escalated this and had a visit from the site director when I really did think things would change. However, his visit was back in May and still we have outstanding problems.The first few months we had several people just coming to our home and taking the same snagging list over and over again. It really did build my confidence that the jobs would be completed but before I knew it, they were back again to take yet another list. I’ve had people come to our home to say they’ve come to complete a job, but then advised once they are here, they had a different job on their list so are unable to complete the work and leave again. I’ve then had people come into our home and advise a job will be completed a certain way and then when the contractors do turn up, they complete it in a completely different way to what was agreed and the issue still remains which that list doesn’t get smaller. I’ve had people come to our home to complete a job, simply take a look and not come back to complete it!As a result nothing is resolved and 8 months later I still can’t enjoy my home.My only advice would be, don’t trust anyone. Anything that is agreed get in writing and keep chasing until it is done. If you are fortunate enough to wait for completion, don’t complete until you are 100% happy as nothing will be done once they have your money. I really do feel for anyone moving here in the latter phase, as the care and support you should be receiving has somehow get lost with all the workers that are coming and going. It seems like they can’t now keep up with the amount of issues they have as they’ve built and moved people in too quickly.Anyone who feels escalating to the site director will help, don’t be fooled. It doesn’t seem like he has any authority in getting the work completed. I really did have high hopes for Jones Homes as they pride themselves on being different to all the other developers, but now having experienced this first hand, they are certainly different and not in a good way! They really don’t care how long it takes you to save your deposit, how fortunate in this current climate people are to get a mortgage, they just want your money and couldn’t care less, so please be careful how you move forward with Jones Home at Walnut Grange.

Rajinder · 19 June 2023

★★★★★ 5/5

Trustpilot

Here's what happened.

We came to look at the Jones show home "out of interest" whilst searching for a property. The Jones development wasn't really in the location we'd been searching.We reverted back to looking at other properties, non new builds, and soon it became apparent that nothing quite matched the standard of finish of the Jones development and with the home schooling we were doing at the time, we realised we didn't have time to take on a renovation project. A new build was appealing for those reasons. We made several visits to our plot before commiting to buy it, sales lady Sharon is very helpful and patient. Since moving in 5/6 months ago, there have been so many snagging issues, but the majority have been resolved. Still a few outstanding, but I'll keep chasing customer services every few weeks until they all get done. Would suggest to Jones homes customer service that you have an interactive snag list for each plot, that customers can log in to see what proposed actions are for each issue, and that customers can add more snags as they find them, along with images. Martin from customer services has visited a few times to sort snags, always polite and makes a neat job. I had a lot of second thoughts about buying our house but thank god we did, it's superb.And I would recommend Jones Homes.

Georgina · 27 July 2021

★★★★★ 1/5

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If no stars would be an option then…

If no stars would be an option then that's what I would have chosen. Poor run company, with noone really knowing what they are doing. House completed to poor standard with more issues arising each day. No consideration for owner. When finally something is agreed re work being done then contractors either turn up with no notice expecting you to be home or just not turn up at all. Absolutely would not recommend purchasing a home that had anything to do with JONES HOMES !

Patricia · 9 June 2023

★★★★★ 5/5

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Delighted with response and results

The few minor issues raised were dealt with efficiently thank you, timing agreed to inspect and resolve where necessary. Gary arrived on the day agreed and did a great job all fixed to my satisfaction even going the extra mile with a smile to ensure I was happy with the jobs - which made all the difference on gloomy wet day.

Linda · 11 July 2024

★★★★★ 5/5

Trustpilot

Once again, nothing but professional and helpful

Once again, I can’t praise the sales and site team highly enough. Nothing but professional and helpful throughout our purchase.This is our second Jones Homes property purchase, this time to rent out.Moorfield Park is in a fantastic location, and the quality of home delivered is so much better than other properties in the area.Had one minor issue after we completed with a small leak, but it was resolved quickly and everything put back to as new.Still haven't needed to contact their customer service team for either property, so can't comment personally, but based on the site team I can't imagine they are anything other than helpful.Well done Jones Homes, I am hoping to be back for another property soon.

Philip · 16 April 2021

★★★★★ 5/5

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Great Sales people at the office…

Great Sales people at the office especially Denise and Nicola. Well biult houses. Also Luke who has helped us alot.

Mr · 26 February 2024

★★★★★ 1/5

Trustpilot

Don't do it.

I bought a house with JH and moved in last April. There were many issues, from the house not being completed properly by the move-in date (e.g. not enough paving slabs as outlined on the plans and no proper silicone/lining on the bathtub leading to leaks and stains on the downstairs ceiling) to not even having my first snag list completed yet, after 13 months of being in the house. The company uses lockdown as a reason for not being able to get the basics done but they have been able to build a whole new estate up the road within the same timeframe. Myself and my neighbour don't have gas mprn and serial numbers and this was left to JH to sort as we cannot actually sort it ourselves through the energy companies, even though we have tried countless times, so we are a year in without having had this sorted yet. The road on the estate has not been tarmac'd yet and the surface at one point was actually dangerous. If I knew 18 months ago what I know now, I would not have bought a house with JH.

Beth · 13 April 2021

★★★★★ 1/5

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Come to Westlow Heath in Congleton and…

Come to Westlow Heath in Congleton and see all the skips outside the houses.This is because they don’t prepare the ground which is clay before they put your grass down.They then refuse to come to your property in the winter and wait for summer.Then they try to say its boggy because of maintenance.The man who inspects is rude and insulting and told us “I’m not customer service am I”.Everyone is having to spend thousands of pounds on astroturf or getting rid of grass all together as the ground just isnt good enough for putting grass on..Smoke and mirrors at the show room.You wait months on end also for any major leeks to be inspected let alone sorted.The he doesn’t turn up on numerous appointments.Plenty of excuses though after you have called asking why they haven’t turned up.The whole of the estate have a whats app group and I would really stay away or be prepared to spend thousands on your garden as they will do NOTHING to help.There is NO customer service not even at the top of the company.Just rudeness and arrogance.Don’t be fooled by the lovely plants at the show houses.Smoke and mirrors. Oh and two skips have already gone this week after one house had gardeners there for 2 weeks to sort the garden out!!!!.If they prepared their ground properly this would not be a problem.Even the gardeners shook their heads and told us after our 3rd lot of grass that it needs ground work (not just drainage in half the garden and patching up)that Jones are not prepared to pay for!!!.The gardeners do what they are paid to do.Jones won’t pay.They now have new gardeners but that won’t change anything.Do a job properly or not at all!!.

Amy · 11 April 2021

★★★★★ 5/5

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Customer Care technician snag repair

The hard work, dedication and communication by Chris Denny to address our numerous snags has been exceptional. Chris is a lovely guy to have in the house, he always does high quality work and leaves any area he works in absolutely spotless.

Mr · 19 August 2024

★★★★★ 1/5

Trustpilot

Where do I begin.We have an estate…

Where do I begin.We have an estate what’s app group and the problems from the houses are shocking.They never answer people.We nearly had a house fire(electrician was a liar),we had a leak that has now returned, our garden is still a bog like everyone else’s.The Manager who came round to inspect the garden refused to visit u too the summer(complained in the January)did nothing and I found out he would only do something if you did him a favour(if you get what I mean) from neighbours.The electrics are dodgy. We now have to have the ceiling down and it’s 4 years old due to the exact same leak as before Jones didn’t sort it properly. Thanks Jones Homes for nothing.

John · 12 April 2023

★★★★★ 1/5

Trustpilot

Jones Homes Worst Company Ever

Our new home from Jones Homes has had water leaking from both showers, heating and pipes. Doors and windows didn't shut. The boiler was left with a plastic bag in it, highly dangerous according to the British Gas engineer. Power tripped every time it rained. We had had to camp out in one room while things were being done. Then the water bill came through at thousands, turns out we have a mains leak since Jones fitted it, as a pipe had been twisted, new drive taken up and now looks a shambles bricks sticking up etc. According to Jones homes all of this is acceptable we don't employ robots they say. I say I don't want you to employ robots just builders to a good standard, then they tell me they cannot get the staff, But all of this is acceptable to them. Well its not to me we are at the end of our tether. Avoid this shambolic company at all cost.

Les · 15 March 2023

★★★★★ 5/5

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Great friendly guy

Great friendly guy, done a fantastic job and left the area clean and tidy - Thank you x

Laura · 4 December 2025

★★★★★ 5/5

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There is a new site opposite from my…

There is a new site opposite from my estate, they are fantastic! Respectful, tidy and great with the local community

Jack · 17 January 2024

★★★★★ 5/5

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Sanctuary Mews, Handforth, Wilmslow SK9 3BF

I moved into a small cottage on Sanctuary Mews, Handforth, March 2022. This is a gated community, set in pleasant surroundings, with a lot of security. At the sales office Julie gave help and support whilst I sold my home and purchased this property, also helping me to settle into my new home. The site Managers - Mike and John- along with Emerson’s Customer Services make sure any issues connected with a new build are addressed with care and thoughtfulness. At the Club House, with its excellent gym and social areas, Jo and Mel make everyone feel welcome and looked after. They organise social events and classes. The community is friendly and supportive. It is a good place to live.

Annette · 1 March 2023

★★★★★ 1/5

Trustpilot

Don’t do it but an older property

Don’t do it but an older property! Utter shambles of a company Since buying Our forever home we’ve had nothing but problems mainly with the so called customer care team, don’t return calls blank your emails, we still have outstanding snagging going on two years now, and in that time we’ve seen 2 customer care managers, and still not getting anywhere, the contractors work seems to be on par with a inexperienced diy’er so have to carry out repairs multiple times !

Rob · 16 February 2023

★★★★★ 1/5

Trustpilot

Just an update ..

Just an update ... as each day passes finding more issues. Latest is - one of the windows is 10mm out (angle from top to bottom). Requested to be financially compensated as to repair means window to be ripped out with surrounding area needing repair including replastering - but Jones don’t do that they want you to experience more disruption, filth and misery. Our garden “patio” still pools with muddy water every time it rains ... which Jones will send you a weather report to try to justify. On one occasion because my husband said the water had eventually drained away, they took that as us agreeing it was not a problem! Wish we could put photos on here of our house of horrors. We had yet another leak through the hall ceiling where the plumbing contractor had not lined the drain up to where the drain of the shower tray was.... just lots of mastic holding it. Having used the shower for a couple of weeks as we were standing on the tray it obviously disturbed the mastic. The company used to fix the leak are great and such a shame they were not hired during the build of this house. However, in order for the repair to be carried out they had to access from below through the hall ceiling; which Jones said they would repair again (previously all repainted due to previous leaks and door frame repairs and staircase refitting mess ... oh and all the other mess with floors having to be ripped up etc, etc.) We asked Jones to stainguard, repair, fill and repaint fully not patch up. Yep you guessed it we got a patch up job which now requires further repair. The whole experience has been a nightmare.... we actually though before Christmas last year we were starting to feel we had a home with all new lights and out artwork up.... but we find ourselves in email battles with Jones customer service again. STILL waiting for a replacement front door and frame which apparently has been ordered now ... only taken almost 2 years.Customer Service will give you the cold shoulder when you start to get on their nerves for having the audacity to continue to complain... anyone would think they paid us to live here. They will turn their tardiness back at you too ... the time this has gone on for is completely unacceptable yet it’s apparently our fault as a couple of appointments were cancelled due to illness by us ... sorry for being in hospital with sepsis Jones homes! Think that shrinks into insignificance compared to our taking leave, days of sitting in with no trades turning up and when they did many caused more damage and problems. According to Jones we have delayed things further by requesting certain tradesmen to carry out work .... yep we requested the ones who were polite and knew what they were doing not leaving our house with more damage caused.We cancelled the last booked visit due to the enhanced measures for Covid brought in for the Preston area stating not to go in to other people’s homes. We got a bit of a snotty response from Jones for doing that. However, customer service wouldn’t visit due to restrictions and their safety but were happy to send in their technicians.We sent a copy of the reviews on here along with some NHBC guidance relating to plumb and level windows/doors and water pooling within 3metres of the property. They made no response to the reviews and NHBC guidance regarding water pooling up to our patio doors. They did say (note the sarcasm) “we are aware of our obligations in regard to NHBC guidelines and work closely with NHBC but many thanks for your attachments” Pity your awareness does not filter through to working by the guidelines Jones Homes - you’re a disgrace.So many poor reviews on here.... a red flag for potential purchasers... be warned! We are currently in contact with professional services for advice. DO NOT BUY A JONES HOME

EW · 6 September 2020

★★★★★ 5/5

Trustpilot

Ben Marriott from customer care

Ben Marriott from customer care always goes above and beyond when sorting out our snagging bits and bobs in the house. He is a perfectionist and very friendly. He always makes sure we are happy with the work he has done and leaves the house as he finds it. He is a credit to Jones Homes!

Jade · 14 August 2024

★★★★★ 5/5

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Sunfield: a big thank you to Julie Robers, Vic, Charlie and the whole team!

From the first time we went into the sales office the excellent and professional support from Julie helped us through the whole purchasing process keeping us well informed. It was a pleasure to deal with Julie, her naturally charming, approachable personality and responsible attitude was highly appreciated and put us at ease.Once we moved in, we had several snags which you would expect with a new build. The site manager Vic Thomas and Charlie arranged to resolve the snags quickly. We appreciate the work done by everybody who came to do the repairs. All work was done professionally and to a high standard.The house is nice and warm, not to mention in a superb location. A great option for us was to choose tiles, floor, etc in advance to personalised the house to our taste ready for when we moved in.

Ian · 6 December 2024

★★★★★ 5/5

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At all times the staff were helpful and…

At all times the staff were helpful and cheerful I would recommend Jones Homes

Patricia · 23 December 2025

★★★★★ 1/5

Trustpilot

Appalling homes

Appalling homes, appalling company. Our build was delayed for months. Once in, we've discovered they're useless builders using cheap materials and incompetent subcontractors. Problem after problem after problem. We've had scaffolding up twice to repair our leaky roof. The roof still leaks! The top floor toilet was not fitted properly and leaked on to the floor below. The middle floor toilet was not fitted properly and meant our water usage and charges sky-rocketed. Internal door handles breaking. External doors not fitted properly and let in the cold. The kitchen is cheap and falling to pieces. I could go on. Shameful company, dreadful customer service, who'll probably respond to this feedback with more lies and a promise to address problems. I've contacted the NHBC a number of times, it seems this is the best way of getting action. I cannot write anything positive about the company. They should be ashamed.

S · 9 January 2023