Savills Henley reviews in South Oxfordshire

★★★★★ 1/5

Trustpilot

Talked down to for three months, overcharged on our own statements, complaint response ignored six of eight points

We are landlords who instructed Savills' Maida Vale / St John's Wood office to let and manage a flat in W9 on negotiated terms of 14.4% including VAT, 9.6% letting, 4.8% management. Savills became involved at offer stage on 27 May 2026, the tenancy started on 28 July 2026, and we submitted a formal eight-point complaint on 24 August 2026, under a month into a tenancy we paid a professional agent to run. THE TONE. From early on, raising a problem produced not a fix but an explanation of why we had misunderstood something. We were sent a written explanation of why a contractor charges a call-out when he needs to "draw tools from his tool kit", as though the issue were our grasp of contractor pricing rather than the fact we were never told the visit would be charged at all. When we raised concerns about an agent's communication, we were told in writing that we had also said she replies quickly "when she is on top of her work", our own words returned as a defence of the service we were complaining about. And when their office failed to let a contractor into our property, the reply suggested that because we made the booking our number was probably on it, that "in hindsight" theirs should have been noted, concluded there was "a slight miss communication on our side", and offered to split the aborted call-out charge 50/50. We had sent a reminder the night before. THE FAILURES. Nobody attended to give the pump engineer access on 27 July and a cancellation charge was incurred. The replacement appointment four weeks later was also cancelled, because that charge had not been paid. Neither we nor our tenant, waiting in for it, was warned. Servicing due 27 July was still outstanding over a month later after two failed appointments, both caused by Savills' own administration, and it is potentially the cause of the floor damage we had just paid to repair. Gardening quotes requested mid-July took weeks, came back for the wrong scope, took ten more days to correct, and the work removed vegetation rather than cutting it back as authorised. Tenant-reported maintenance was forwarded to us without assessment, despite investigation being an express part of what the management fee buys. Savills drafted the tenancy agreement and left out part of the agreed furniture-removal list; we relied on their document, and they then pressed us to remedy their drafting error at our own cost. Flooring replies took about three days each, the third quote we requested never arrived, and a week before move-in we were told the tenant could seek compensation if works weren't complete, so we proceeded with a quote we had already said we were unhappy with. An electrician's appointment Savills confirmed they would move past 10am, because our baby was sleeping, went ahead at 9am with the contractor unaware anything had been asked. THE MONEY. From our first rent payment Savills held two floats of £2,100 when, as they later conceded, only one was needed. We identified it; they released it. Reviewing our landlord statements ourselves, we then found management commission applied at 5% plus VAT, £252 a month, against our agreed 4% plus VAT, £201.60. An overcharge of £50.40 every month. We asked them to correct the rate, refund it, and check the rest of our account. THE RESPONSE. We asked for a formal response addressing each matter individually. Savills apologised in general terms, said they "do not agree with every aspect" of the complaint, accepted the management termination, declined to release us from the 9.6% letting commission, payable, they say, for as long as the tenant they introduced stays, and offered £50 goodwill for holding our funds longer than necessary. The fee overcharge was not addressed anywhere. Nor were the failed pump appointments, the gardening done contrary to instruction, the uninvestigated maintenance, the flooring delays, or the electrician. Six of eight points unanswered, the commission kept in full, and £50 offered, less than the amount overcharged. Three months of chasing an agent we were paying to save us exactly that, a tenant let down twice, and money taken above our agreed rate that we found ourselves. Management terminated. Landlords: reconcile every line of every statement. We did, and it is the only reason we know.

Ivan · 26 August 2026

★★★★★ 5/5

Trustpilot

Shikha was really helpful

Shikha was really helpful. My fridge broke down and she liaised with the landlord and several people to get the cupboard out and a new fridge in. I have a busy job and could not co-ordinate being in for all the visits. However Savills are always so helpful in making sure things can happen as quickly as possible. I'm really grateful for the communication and clarity - made a stressful situation much more manageable.

Farzana · 28 August 2026

★★★★★ 5/5

Trustpilot

Thank you to Tanika at Savilles

I found Tanika who works as Savilles to be friendly, professional and honest also which helped me to make informed decisions for viewings that she had also organised for myself to find a rental property. I found Tanika also took the time to answer any questions that I had as I had not rented for nearly 10 years and a lot had changed in that time and this was extremely helpful in my search of a property. Tanika was thorough in her approach when sharing potential properties with myself which gave me the confidence to find a rental property which ticked all the boxes that I wanted in my opinion. Many thanks for your help Tanika, from a happy customer, Tracey

Tracey · 5 May 2026

★★★★★ 5/5

Trustpilot

Peace of mind for overseas landlords

Savills have been managing my property whilst I’ve been working abroad for nearly 2 decades. I strongly recommend Savills for the consistent service they provide. Most recently Shan Elario has been my property manager. Shan is prompt and efficient responding to questions and queries, and effectively deals with any issues that arise. It gives me great peace of mind being able to trust Savills & Shan to look after my interests whilst I’m thousands of miles away in a completely different time zone.

Christopher · 1 May 2026

★★★★★ 5/5

Trustpilot

Extremely smooth end of tenancy experience thanks to the Savills staff

Shan Elario has been extremely helpful and supportive in the whole end of tenancy process. We were stressed and busy with our home move and he made sure that any issues with the end of tenancy were addressed swiftly and resolved to the satisfaction of both us and the landlord. We really appreciate his professionalism and diligence through the entire process.

Zeena · 21 August 2026

★★★★★ 5/5

Trustpilot

The Legend of Sarah Fernandes - Property Manager Extraordinarie

Sarah Fernandes was our Property Manager. She was an excellent property manager over our 3 year tenancy. She was prompt, professional, and her communication tone was always collaborative. We generally had normal house issues during our tenancy (leaky faucet, replacement window sash) but in one extraordinary circumstance where our radiator started leaking on a Saturday, Savills arranged an emergency plumber to come resolve it over the weekend without fuss.

Chris · 15 June 2026

★★★★★ 1/5

Trustpilot

Never return calls!!

I have just received yet another mailing from Savills (Truro), offering their services in selling my house. This is ironic, in that we have phoned them twice to get a valuation, but no-one returns the call. If fact, last tome the office didn't answer - it rang for ages and then got put through to their nationwide coordinator. Clearly Truro were too busy to get in touch, but if they can't be bothered to try and get buyers on the books, heaven help anyone interested in trying to purchase a property!

PZH · 18 February 2026

★★★★★ 5/5

Trustpilot

Daniel was superb in every way

Daniel was superb in every way. From the moment I signed on with Savills he handled every detail promptly and efficiently. Beyond my expectations. I had some heath issues in the middle of the sale and had to pause everything for a month. Daniel kept in constant contact with my buyer and myself. He was always considerate and very polite. He is an asset to the firm.

Mooney · 25 May 2026

★★★★★ 5/5

Trustpilot

From putting our house on the market…

From putting our house on the market some months ago through to completion of the sale, the service from Savilles and in particular Claire Dwyer, has been superb! Claire has been tenacious, professional and pro-active every step of the way. Our house sale has not been easy but Claire has ensured that it stayed on track and that it completed today! Thank you Claire we could not have done it without you!

Rhona · 10 April 2026

★★★★★ 5/5

Trustpilot

Great support

Shikha has been incredibly helpful, organised and responsive. She’s managed to sort out most of the issues with our property after we’d struggled to get things resolved for around six months with our previous property manager. We really appreciate how quickly she’s picked everything up and kept things moving

A · 3 September 2026

★★★★★ 5/5

Trustpilot

Bailey Chan is superb

Bailey Chan is superb. As a landlord, I don't have to worry about anything. I always want to treat my tenants well and Bailey has the same approach. He approaches every task with meticulous detail and communicates with me clearly and always on time.

Website · 10 September 2026

★★★★★ 5/5

Trustpilot

Many thanks to James Abbott and his excellent team in Stamford

I sold my house in Stamford through James and his team at Savills Stamford. Many agents were competing for the business - I was glad I chose Savills as in a difficult market they provided an efficient and smooth service with excellent communication throughout. Thank you!

Sophia · 28 August 2026

★★★★★ 5/5

Trustpilot

Roshni has been our Property Manager…

Roshni has been our Property Manager since December 2025 and we have been very pleased with the service received. We will be sad to see Roshni go and look forward to working with our new Property Manger. Best wishes Roshni and thank you.

Rigby · 3 September 2026

★★★★★ 5/5

Trustpilot

Fantastic tenancy support by Shikha

Shikha has been absolutely brilliant at supporting us through our tenancy. So helpful and kind .. and professional. Always gets back to us really promptly and nothing is a problem. We are so grateful for such fantastic support.

Katie · 25 September 2026

★★★★★ 5/5

Trustpilot

Savills did a great job

Savills did a great job both at inception, during tenancy and at the end of it. They have always been proactive to address any item we raised and addressed it promptly. Special thanks to Fiona Wither who has been our main contact.

Matteo · 28 August 2026

★★★★★ 5/5

Trustpilot

We sold our lovely barn conversion…

We sold our lovely barn conversion through Savills at Chorleywood. Sue and her team were highly professional. Communication throughout the process was spot on. I would have no hesitation in recommending them. In fact, I have recommended them to a friend who is selling a home. Thank you.

Lynne · 21 June 2026

★★★★★ 1/5

Trustpilot

Incredibly poor customer service…

Incredibly poor customer service throughout. It takes several days to receive even a holding response, leaving issues unresolved for far too long. More concerning is that there were significant health and safety, fire safety, and electrical faults within the property that were known about before we moved in, yet this information was never disclosed to us. The lack of communication, transparency, and duty of care has been extremely disappointing. I would not recommend this company based on my experience.

Guy · 2 October 2026

★★★★★ 2/5

Trustpilot

Terrible communication all around

Terrible communication all around. Our entire tenancy was meant with poor service and they rarely got back to us unless chased. When it came to our deposit they took over a month to return our deposit, stating that they were talking to the landlord only to send an email that makes it abundantly clear that they have indeed not been communicating with anyone. I have never been made to wait more than a week or two to get my deposit back. This is super unprofessional and unacceptable.

Customer · 22 September 2026

★★★★★ 1/5

Trustpilot

Inaccurate information and lack of clarity

Very disappointing experience with Savills when purchasing a new-build property in Swords. I was specifically told the property had a double driveway, but was later told it was being sold with one parking space. The conflicting information, difficulty getting straightforward answers and poor communication ultimately led me to withdraw from the purchase. I had to chase for the return of my deposit, despite being told it had been processed. Details can change during a development, but customers should be given accurate information and promptly informed when something changes or information previously provided was incorrect.

Joe · 22 September 2026

★★★★★ 5/5

Trustpilot

Marc Ziedman has been a fantastic…

Marc Ziedman has been a fantastic property manager. He is responsive, reliable, and genuinely thoughtful in how he handles everything. Communication has always been clear and timely, and he consistently goes above and beyond to make things smooth and stress-free. It’s been a real pleasure working with him, and I’d highly recommend him.

Claire · 23 April 2026

★★★★★ 5/5

Google

Just rented a home from these guys in Henley. Could not have wanted more professional and attentive service. Having just sold a home of 20 years and moving for first time into renting it was all a bit daunting but Ella Woods the lettings manager is a star. Nothing was too much trouble. A delight to deal with. Fast and efficient referencing and on boarding. Property was decorated and recarpeted without needing to ask. Really amazing. 10/10 all round

Allan · 19 July 2025

★★★★★ 1/5

Trustpilot

Absolutely useless company

I have to say that if you are a buyer-forget about it, they are not interested in selling properties and if you are a seller,forget about it, they are not interested in selling your house. Absolutely disgraceful company. Why do you even want to list your property with them is the main question. They don't pass on messages or offers to the vendors and don't respond if you are interested in viewing either.

Tibu · 17 September 2026

★★★★★ 5/5

Trustpilot

Shikha was wonderful

Shikha was wonderful, really helped me move in and all the support that came after. She’s very responsive and problem solved quickly :)

Nora · 15 September 2026

★★★★★ 5/5

Trustpilot

Savills have managed my property for 10…

Savills have managed my property for 10 years. I would like to thank Sarah Fernandes for her outstanding work -the management is now smooth and well organised and I appreciate her proactive role and timely responses.

Claire · 13 June 2026