William H Brown Diss reviews in South Norfolk

★★★★★ 5/5

Google

Relocating to a new area is always a worry however Lawrence and Harrison really took the stress out of it for us. Lawrence was really warm, friendly and helpful on the phone. He understood that viewings were difficult as we didn't live locally and was really accommodating in arranging an appointment. We met Harrison at the property who could not have been more welcoming. He was friendly and knowledgeable and gave us the time to explore the property. He went through our application with us and kept us informed every step of the way. We are extremely pleased with the service provided by both gentlemen and would highly recommend them. 5 ⭐️ plus from us

Katherine · 17 January 2026

★★★★★ 5/5

Google

I had a fantastic experience with William H Brown. From the start, both my mortgage advisor Laura and the branch manager Aiden were professional, approachable, and incredibly knowledgeable. They always took the time to explain everything clearly, making the whole process of first time buying much less stressful. Communication was excellent, with quick replies to emails and calls from the whole team, and they often went above and beyond to make sure I was supported at every stage. The whole team is kind, efficient, and genuinely committed to helping their clients. I would highly recommend William H Brown Diss.

Tom · 4 October 2025

★★★★★ 5/5

Google

Excellent service throughout the process of purchasing our new home. Ellie Davis was professional and friendly throughout, from accompanying us on our viewings of the property, to dealing with any questions that we had during the purchase process. Communication was first class with prompt responses to calls and emails. Thank you for supporting us throughout the process.

David · 27 March 2026

★★★★★ 5/5

Google

There is a lovely team at the Diss branch of William H Brown. A big shout out to Aiden and Nicola for their professionalism and support during my property selling journey, along with all the staff for always being welcoming, friendly and helpful and ready to listen and answer any queries I may have. Thank you so much!

Debbie · 20 October 2025

★★★★★ 5/5

Google

The team at William H Brown were really helpful throughout the process of buying my first home. Laura was great with the mortgage side of things and handled everything quickly and efficiently. Morgan did an excellent job showing me around properties and kept me updated throughout once my offer had been accepted, always responding promptly and helpfully

Kieran · 23 October 2025

★★★★★ 1/5

Google

We arrange a short term rent to buy. All was going well until our purchase completed and we requested the return of the deposit. The Diss office ignored multiple emails, and a visit (no letting people in), and we got an arrears letter for rent on a property we owned. On replying, the arrears people contacted the Diss office, who still failed to respond, resulting in a threat of legal action and a CCJ (on my own house!). A second response to the arrears people and they again attempted to contact the Diss office, who still couldn't be bothered to deal with it. Another reply from me resulted in the Deposit team taking up the challenge and still failing to get any reaction from them. To summarise, whether you are a landlord or purchaser or working in another part of the organisation, you'll get poor service and no response from the Diss office and they don't even seem capable of talking to each other. Now having to seek legal advice on what action I need to take against them to get the matter resolved.

Steven · 3 January 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

I had a very positive experience with this william h brown and would highly recommend their services. From the beginning, the team demonstrated a high level of professionalism and efficiency. They were always responsive, approachable, and willing to answer any questions I had throughout the process. Communication was clear and timely, which made everything run smoothly and stress-free. The entire experience, from arranging viewings to finalising the tenancy, was handled with great care and attention to detail. I particularly appreciated how supportive and organised the team was, ensuring that everything was completed without unnecessary delays. Overall, I am very satisfied with the service I received especially from harrison. Their professionalism and commitment to providing a good customer experience truly stood out.

Mohammed · 13 April 2026

★★★★★ 1/5

Google

Totally disrespectful to people who’ve suffered disabilities. I feel they have an inability to listen and refuse to remove a property from sale that they’ve shown no effort to sell, only ring me to keep asking me to reduce the selling cost constantly. They never rang me to provide feedback for viewings which, is also unfair seems they know I do not live there. The management have spoken to me rudely and tried to cover up my complaint. They don’t even seem to know you are allowed to withdraw from a sale if you feel you’ve been treated unfairly. I asked to have the property removed immediately today and got told it will take 15 days to respond to my complaint. Disgusting

Jazzi · 20 March 2026

★★★★★ 4/5

Google

The overall experience was very quick, efficient and simple in terms of getting the property and sorting all the checks for me to move in on time. However, as the inventory was done on the same morning I moved in, it meant it was not noted there was no heating oil and this then took 4 days to arrive- with 2 children in the home this was not ideal and not unknown that I had children. I feel this should have been topped up before I moved in given this was winter and came as a hidden expense to me.

Nicky · 17 March 2026

★★★★★ 1/5

Google

Over the years I have sold houses with this branch and used the same company in the area as both a landlord or tenant. Having worked in sales / service before starting my own company I appreciate the demands on time & commercial targets. In recent years we have regular cold calls from the office asking if they can rent or sell my cottage. At times this is a nuisance by the high frequency and constant turn over of staff. For private reasons it’s now time to sell or rent so I had decided last week to reach out and invite a visit to discuss either sale or rental. After 48hr Lawrence did leave me a brief voicemail to discuss rental but the note was a little disjointed and lacked enthusiasm. On the Monday first thing I left a note to invite a call back to pin down a meeting. Interested to know about no fault eviction with an expert. End of the day nothing, spoke to Morgan in the office and registered my concerns about slow service. We confirmed the need to turn the page with new energy and have a meeting to discuss either sale or rental. I’m an Airbnb host with professional images and a window with no guests to allow full access. All day nothing from the branch. Somewhat exasperated by the lack of professionalism or integrity to either follow up or make contact from a manager. Close of day - just before six I have an email to say they’ve been busy. Perhaps too busy for new listings so I will politely decline and be honest on the next cold call prospect night. Very dysfunctional branch.

Phillip · 22 September 2024

★★★★★ 5/5

Google

William H Brown in Diss were fantastic with renting my new home. They made everything easy without any pressure on me. Thank you to Harrison for showing me around and sorting everything out for me, top man.

Guy · 17 January 2026

★★★★★ 5/5

Google

We have had outstanding attention from all the team at Diss William H Brown branch , Morgan was amazing , he got great feedback from a viewing that enabled us to improve our property to the point where Zoe got the sale , Nicola played a amazing part in all this having also shown prospect owners around our property . From start to finish it was a smooth efficient service , always kept informed , I wouldn’t hesitate to recommend this branch, and wouldn’t hesitate to use them again. Thank you :)

M · 23 August 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

We were extremely impressed with Harrison Woolner’s service. Harrison managed the end-to-end lettings process with real professionalism - clear advice, fast and accurate communication, and a strong sense of ownership throughout. Importantly, he kept all parties aligned, removed friction at each step, and made what could have been a stressful move feel straightforward. The turnaround was exceptional: our offer was accepted, we were let agreed, and moving dates were confirmed within 72 hours. That level of delivery reflects more than speed; it demonstrates process discipline, prioritisation, and effective coordination across multiple stakeholders. Harrison represents William H Brown exceptionally well and, in my view, shows the capability and mindset for increased responsibility as his career progresses. Thank you again for all your help and for being part of our journey. We’re genuinely excited for the next step, and you made a real difference.

Elliot · 17 February 2026

★★★★★ 5/5

Google

We had nothing but a very friendly and respectful and supportive experience with the staff at Diss William H Brown. We dealt with Lawrence for the most part and he was amazing. He made the whole experience so smooth and simple yet very professional. Katie, who we dealt with on the phone was so helpful and friendly too. A highly knowledgeable and helpful staff and I would definitely recommend them to deal with any property related queries, whether selling or letting.

Bill · 24 June 2024

★★★★★ 5/5

Google

I would like to thank the company for their professional approach to any problem, especially the manager. SAM We've worked with various agencies when buying a house, apartment, or other property, and we were usually met with a ton of bureaucratic hassles. Sometimes they wouldn't even bother calling us to warn us that someone had taken the property, but at William Brown, things are completely different. The company takes care of all the bureaucratic issues. You just sit and wait for me to tell you. Then they'll either give it to you or not. But if you're chosen and told to fill out the paperwork, then I'm already giving you the property. Also, any approach to problems is professional and without any lengthy conversations, everything is on the merits and to the point. So I wish the company to continue down the same path in 2026 and not stop. Happy New Year, guys. And thank you for being with us. V.Jesmans

Viktors · 17 January 2026

★★★★★ 5/5

Google

We are very impressed by Harrison, we are looking to rent a place as soon as possible due to work transfer. Harrison has been polite and very helpful during the process. Highly recommend.

Adam · 16 December 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Harrison has been fab from beginning to end. Finding me a new home within 48 hours. Can’t thank you enough

Stacey · 27 March 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

We are just about to complete on our first home and William H Brown have been great. Zoe Leeper is our main point of contact and she has been brilliant. Always available for a call/email. As first time buyers, there were a couple of bits we wanted some guidance with and Zoe was very helpful. No question was silly & all answered so we could understand 100%. Zoe also came out last minute to allow us to view the property again before deciding to purchase. Thank you ☺️ we have also used Laura for our mortgage who was also very helpful. Thank you both! 🏡

Lucy · 25 February 2024

★★★★★ 5/5

Google

Agent Harrison was really friendly and very accommodating. He helped me find a suitable house to live. Thanks Harrison

Ali · 17 March 2026

★★★★★ 5/5

Google

Nicola and her team at William H Brown in Diss are handling the sale of my mother’s house along with the purchase of the bungalow she is to move to. Nicola, Aiden and particularly Hannah have been fabulous throughout. Very attentive and nothing is too much trouble in helping with viewings, paperwork and keeping us up to date on how the transactions are progressing. I’ve no hesitation in recommending Nicola and her team if you are looking for help and support in moving house.

Kevin · 26 January 2024