Every review we hold for the South Norfolk office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA very efficient and professional run Agency.....
Although due to our circumstances we had to pull out of the property purchase, throughout the buying process Yvonne was friendly, helpful, polite and understanding, providing advice freely and straight away. If an answer wasn't available straight away, she would find out and return with an answer. Nothing was too much trouble!
Martin · 5 December 2024
Agent replied · 22 July 2025
Dear Martin & Linda, thanks so much for taking the time to write a review. I know it can be a tricky business buying and selling property. I'm glad you got it sorted out in the end. Enjoy your new home. Yvonne
★★★★★ 1/5
GoogleAppalling service.
Six weeks ago we requested to view a property which hadn't sold at auction, after chasing we finally got a viewing three weeks later! We made a formal offer later that day and to this day we still do not know if our offer has even been presented, really poor communication, never call back when they say they will.
To put those six weeks into perspective we could of completed the sale in that time, the seller would have their money and we would have our property. I feel sorry for the seller who has signed a contract with Auction house to sell their property. Absolute sham, Terrible service. Avoid!
Dolly · 25 August 2024
Agent replied · 23 October 2024
Hello Dolly, please could you contact us - hello@auctionhouse.co.uk with more information regarding the property in question? We do not have a record of your name, so are unable to look into this for you.
★★★★★ 5/5
TrustpilotThank you Yvonne for your expertise
Thank you Yvonne for your expertise, your honest advice, your diligence chasing up progress in the chain, your great communication, and above all your reassuring confidence ‘that it would all work out fine’; which of course it did!!
Mr · 14 March 2023
Agent replied · 22 July 2025
Thanks Peter & Julie for your review, I so appreciate it when people take a moment to write a few words. Many thanks. It won't be too long before you are settled in your new home!
★★★★★ 5/5
GoogleA totally professionally service from start to finish from Robert Hurst and his team regarding the sale of my property via Auction House. The selling price was very much in line with what he predicted upon initial viewing and there was enough interest from the bidders to attain this. It is an environment where both buyers and sellers can come away happy.
If you are a seller looking for a hassle free sale, or as a buyer looking for value, I throughly recommend Auction House, as this style of buying and selling is certainly going to increase in popularity in the years ahead, so why wait?
Darren · 24 October 2021
★★★★★ 5/5
GoogleVery pleased with how easy and painless sell my old house was through Auction House. Thank you Robert Hurst.
The electronic paper work came with easy to follow instructions and I was able to complete it with no problems.
It was lovely to follow the auction through live streaming as I was in Australia at the time! Great feature.
Again many thanks and would recommend every time.
Simon · 24 October 2022
★★★★★ 5/5
TrustpilotCherie and Yvonne were wonderful
Cherie and Yvonne were wonderful, and provided an excellent efficient, caring and proactive service. Moving house can be a very stressful and emotional time, but they were absolutely brilliant. They are very knowledgeable about the property market and will tell you how it is, so you can trust what they say. They do all they can to help, and will do their best for you. If I were to sell and buy again, I wouldn't go to anyone else. Thank you so much :-)
Laura · 11 April 2017
★★★★★ 1/5
FacebookBased upon the telephone call I overheard today between the so called “director Yvonne Astley” and my daughter I would avoid this company like the plague. Minus Zero stars is more appropriate.
Her attitude from the off has been very judgmental/biased due to the age of my daughter and her partner. They have been blocked from viewings so had to approach the home owners directly. My daughter was verbally insulted, this women has a serious lack of customer service skills, she interrupts, raises her voice and will not listen. She believes she is above all others based upon her vile attitude. Anyone can become a. director of a company so id suggest she needs to reign it in somewhat if she values her business and any future prospective customers. If she was employed, as an HR Manager I can categorically state she would be dismissed for gross misconduct. Perhaps explains why there is an admin person, mortgage advisor and herself only employed there! Oh and not to mention a lack of properties to market in the first instance.
All in all, a very unprofessional experience with insults thrown in for good measure.
Tracy · 6 May 2022
Agent replied · 22 November 2025
I apologise that we couldn't arrange a viewing to fit your daughters schedule.
The vendor gave us a short window of time over three days and it was fully booked.
I am glad we managed to arrange her a separate viewing in the evening with the most kind vendors.
★★★★★ 5/5
GoogleI have interacted with Auction House East Anglia from 2019 to the present day. It has been a pleasure to buy and sell properties through them. The customer service is always fantastic, and every team member is a highly experienced professional. Mr. Robert Hurst and Mr. Mark Willett have been very gracious with their time and advice. The auction process can be daunting for newcomers, but I would recommend Auction House East Anglia to anybody looking to achieve optimum results from real estate buying and selling. A fantastic team all around and a pleasure to do business with!
Ben · 23 March 2024
★★★★★ 5/5
GoogleLook no further for your next Norwich purchase! Always had a great experience whether that's with Matt, Bryan, Chris, Chloe or Abbie and co. Would recommend to all those looking to buy in Norfolk as you never know what might pop up next!!
Joe · 16 August 2025
★★★★★ 5/5
GoogleNever sold a house at Auction before.
Robert and the team were extremely helpful from start to finish.
Would recommend them to anyone thinking of selling property via Auction.
James · 23 March 2024
★★★★★ 5/5
GoogleA company who know what they are about and provide a very efficient service. Robert Hirst is an experienced property professional who is quick to respond to any question and a pleasure to deal with.
Timothy · 24 October 2023
★★★★★ 5/5
GoogleRobert was extremely helpful, I'm very happy with the professional service I received, as I've never sold in auction before. Thank you
Amanda · 23 March 2024
★★★★★ 1/5
GoogleVery very rude on the phone don’t know his name but a very rude man don’t think he would be rude in real life tho also had very bad attitude
Martin · 26 July 2024
Agent replied · 23 October 2024
Hello Martin, thank you for your feedback. We understand that you were frustrated that we could not offer you a viewing on a Sunday. We apologise that this response was not to your satisfaction. Please do get in touch with the office if you would like to arrange a viewing during our available hours Monday - Friday.
Kindest Regards
Auction House
★★★★★ 5/5
GoogleI am delighted with The Auction House and the professional service they provided. The staff were efficient and attentive throughout, taking the time to nurture both myself, as a seller, and all the potential buyers. I was particularly impressed with the dedicated advertising which allowed buyers to visualise just how much potential my property had, resulting in significant interest and subsequent sale at a price which exceeded my expectations. I would highly recommend The Auction House.
Caroline · 24 March 2023
★★★★★ 5/5
GoogleI was very happy with our experience of selling through the Auction House East Anglia. The organisation was efficient and clear on the service it offered and the costs involved. The auctions manager, Robert Hurst, was realistic in his assessment of the property to be sold and managed our expectations well. Living 400 miles away was not an issue as the Auction House dealt with all viewings. The process of selling by auction was speedy and free from hassle (though not suspense!) As it turned out, the property sold very well, for which the Auction House must take much of the credit.
David · 24 October 2020
★★★★★ 1/5
TrustpilotAvoid like the plague
Based upon the telephone call I overheard today between the so called “director Yvonne Astley” and my daughter I would avoid this company like the plague. Minus Zero stars is more appropriate.
T · 6 May 2022
Agent replied · 22 July 2025
Dear Tracy Storey,
I apologise that we couldn't arrange a viewing to fit your daughters schedule.
The vendor gave us a short window of time over three days and it was fully booked.
I am glad we managed to arrange her a separate viewing in the evening with the most kind vendors.
Yvonne Astley
★★★★★ 5/5
TrustpilotYvonne is outstanding!!!
Yvonne is outstanding, she’s is honest and very trustworthy
Danielle · 7 July 2022
★★★★★ 5/5
GoogleProperty Professionals, excellent market knowledge.
Previously visited and valued properties I've looked to sell.
Polite, courteous and helpful.
Tristan · 23 December 2024
★★★★★ 5/5
GoogleThe auction house has sold two properties for me and the service i received was excellent. I would highly recommend this form of selling a property
Rita · 23 March 2024
★★★★★ 1/5
Google6 hour drive to find property sold before auction and lots of other entries sold before auction just the dross left good way of getting rid of bad property remember the good lots sell way before the auction so go and buy them direct and cut out the auction
Hughe · 25 October 2019
★★★★★ 1/5
TrustpilotDo not use this company
Do not use this company.
Kirsten · 6 May 2022
Agent replied · 22 July 2025
Dear Kirsten Jermy,
I am sorry that we couldn't arrange a viewing for you at your convenience.
The vendor had allowed us just three viewing slots over three days and it didn't fit with everyone's schedule. There was a lot of interest in this property and I am glad they made a special concession for you.
Yvonne Astley
★★★★★ 5/5
GoogleMy first time buying a property through Auction House East Anglia, and the service could not have been better. Mark Willett, the Regional Manager, met me on site post exchange and was available for any subsequent questions. I hope to deal with them again.
F · 24 October 2020
★★★★★ 5/5
GoogleExcellent service throughout, fantastic communications, a rapid sale at over three times the guide price! Highly recommended.
Mark · 24 October 2023
★★★★★ 5/5
GoogleA first class and highly experienced auction team. I have known the team for over 17 years and without exception they have always been incredibly professional and efficient with good sound advice, whether buying or selling.
Steve · 24 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
