Avant Homes Scotland West South Lanarkshire reviews

★★★★★ 1/5

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I would not recommend Avant homes to…

I would not recommend Avant homes to anyone at all as the quality of the houses are substandard and after completing on my property and having assurances made by the customer care dept to do work, they do not do the work but try and fob you off with repairs to brand new products. And the customer care dept should be renamed, We do not care dept As they do not care you have spent a considerable amount of money buying your new home that by the way should have been completed 2 months before I actuality completed So stay well away from Avant homes is my advice. I would give zero stars if I could and also wish I had never come across Avant homes let alone buy one of their houses !

Carl · 25 September 2026

★★★★★ 1/5

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Don’t believe the other reviews

Don’t believe the other reviews. Avant Homes are a cowboy outfit. Since we purchased our home in 2021 (Hawfinch Place) we have made several improvements to our home and have utilised the services of a local odd-job tradesmen to implement them. He has frequently been left speechless at the ineptitude and stupidity of the original builders. They will leave no corner uncut. The coup-de-grace was when we arranged to have solar panels installed. The installer notices a hole in the roof (which allowed birds to access our attic in the spring) and more seriously that many of the roof tiles were damaged with hairline fractures, as if the whole batch of tiles was faulty. Avant Homes response to this: “unfortunately we do not cover broken tiles under our warranty…..this will be down to homeowners maintenance”

Duncan · 23 September 2026

★★★★★ 2/5

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After Sales Poor, Sales Team Great

We could not fault the sales team, they provided clear updates and we very professional throughout. Since moving in is where the experience really changed, instantly fell into multiple issues and they continued to grow over time. A lot of the issues were cosmetic, which you may expect but we had some plumbing issues that we would consider a major issues especially as these had passed through quality control. When we first moved in the Site Manager handled these issues really well but when they felt these were 'resolved', customer service went dark. We have had several e-mails not acknowledged and no resolution sorted for a large proportion of these issues, with new ones added including fascia issues which we noticed once it rained potentially leading to damp in the future if not resolved. Only reason this is not a 1 star is for the Sales Team, they have been significantly let down by the after care team.

Tom · 16 September 2026

★★★★★ 5/5

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Great at Fixing Snags

Andy Jones is Great! Super helpful, friendly, and professional. Nothing is ever too much trouble and he goes out his way to make sure everything is sorted. Many thanks!

Lucas · 23 September 2026

★★★★★ 5/5

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Excellent service

Julia at Lawrence Point was fantastic with both her knowledge and patience. We now have a bit more knowledge to start our buying journey. Thank you

Jack · 27 September 2026

★★★★★ 5/5

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Earls park

Earls park - Holemwood Louise and Leah were amazing. Really up beat, welcoming and couldn’t help me enough. Nothing was too much trouble! Thanks again!

Ashley · 1 October 2026

★★★★★ 5/5

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Amazing experience moving into our…

Amazing experience moving into our first home as a married couple, Toni has been absolutely fantastic and could not thank her enough

Kara · 22 September 2026

★★★★★ 5/5

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Avant Meeting Service 10/10

Katie at Avant Homes Altofts was so helpful at our meeting, she guided us through everything and was so reassuring. Every question we had asked was answered thoroughly. We could not thank her more, as first time buyers this process is stressful but she put us at ease. We thank her so much 🥰

Neve · 19 September 2026

★★★★★ 5/5

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Helen made time for me to show me the…

Helen made time for me to show me the property. Explain my options and started the process of the purchase at Shelton Park

Keith · 10 September 2026

★★★★★ 5/5

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Andy Jones was first class in resolving…

Andy Jones was first class in resolving the issues we had within our home. Polite, friendly and professional - Andy resolved them in a timely manner and the overall experience was excellent 😁 - Rosyth Stewart’s Quarter site

Marc · 24 May 2026

★★★★★ 5/5

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Cheryl was absolutely fabulous…

Cheryl was absolutely fabulous throughout the whole process at Richmond Heights. Very knowledgeable and helpful and answered every question honestly and professionally.

Gillian · 6 September 2026

★★★★★ 1/5

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Dangerously unlevel garden roof…

Dangerously unlevel garden roof dripping floors replaced repaired still awful broken bricks paint all over woodwork dripping roof and gutterings over 100 calls in excess of 50 visits and multiple other issues including both bathrooms leaking washer dryer not working 9 months in still all of the above outstanding so many repairs carried out and still not sorted all issues present on the day we moved in

Mrs · 16 September 2026

★★★★★ 3/5

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Avants communication and organisation…

Avants communication and organisation was terrible, we had people come to the door for works we were not informed of. Expecting a simple drain check but ending up with walls being drilled into. We understand this needed done but the fact that nobody though to tell us or explain why is absolutely appalling and, sadly, very much in line with overall experience with Avant to date.

Scott · 11 September 2026

★★★★★ 1/5

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Too many snagging issues and barely…

Too many snagging issues and barely attended to. I have issues raised over 7 months ago and still have not been attended. These issues have cost me money and the builder simply ignores emails like there is no after sales service at all. I have emails 2 weeks old that have not been acknowledged. I have a green patch on my ceiling for almost a month now. Clearly you're valued when you are looking to buy a house, once you're in, they do not care about you or what you say or issues you raise. I personally regret the move although this was well polished on the outside. Don't make the mistake I made...

Taurai · 2 June 2026

★★★★★ 2/5

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Was in the process of purchasing a new…

Was in the process of purchasing a new build and paid my reservation fee. At the last moment and without proceeding any further I cancelled my reservation. Although the sales person initially extremely accommodating and helpful, the minute I pulled out that all changed. What really got to me was the extremely personal and rude message sent to me once I had cancelled. I don’t want to go into details but it was one of the most unprofessional and quite frankly rude dealing with any company I have dealt with. This of course is not directly at Avant but one of the sales team. I felt like I must be the only person that has ever pulled out of buying a new build. Glad I didn’t buy it in the end but that not the fault of Avant.

Littlecossack · 29 May 2026

★★★★★ 5/5

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Just reserved a house at Thistle…

Just reserved a house at Thistle Meadows in Tranent . Was welcomed by a wonderful sales advisor named Cate. She’s was friendly and very helpful . Nothing was a bother. Also visited nearby development at Blindwells to see show home . Sales advisor Steven also very friendly and helpful . Caroline (Sales Manager) went through the reservation with me and explained the process . They are all a credit to Avant . Looking forward to moving in to my new home when complete .

Mrs · 24 May 2026

★★★★★ 5/5

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Rhianne

Tha Avenue, agent Rhianne was amazing and very helpful. Nothing was too much trouble.

Graham · 13 September 2026

★★★★★ 5/5

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Couldn't have received a better experience

I was skeptical about new build homes previously, but I knew a new build was right for me so followed my gut. I'm so glad I did. Julia and the team at Lawrence Point Eastwood have made my experience flawless from start to finish. Quick responses, friendly faces and all round positive people. Any small snagging issues were sorted immediately and rectified on the day. Can't fault the team or service, has restored my faith in new builds totally.

Olivia · 22 December 2025

★★★★★ 5/5

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Chris at Glenboig estate has gone the…

Chris at Glenboig estate has gone the extra mile even out of hours courteous helpful and friendly Kyle also nothing too much bother the house build is 5 star secure high quality finish and surroundings Thanks Chris your a star

Chris · 7 October 2026

★★★★★ 5/5

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Monkswood - Telford

Moving house can be a stressful experience, but the customer service and support we’ve received from Avant Homes Monkswood has been fantastic from start to finish.

Calum · 1 June 2026

★★★★★ 5/5

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Really good job plastering for us

Really good job plastering for us! Thank you Darren :)

Sophie · 11 September 2026

★★★★★ 5/5

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Altofts Acres

Katie at Altofts Acres has been so helpful in my home buying journey, I have received regular updates from her about the property and whenever I have been to see Katie at the site she is always so friendly and welcoming.

Olivia · 16 September 2026

★★★★★ 5/5

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Paul- Excellent Service

We couldn’t thank Paul Elliot more at Willington for the process of buying our first home. He has been so helpful throughout the whole process and always going out of his way to go above and beyond. Absolutely amazing service

Kacey · 20 September 2026

★★★★★ 5/5

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Radfords Meadow, Micklefield Leeds

After going around all the newbuild houses in the area for over a year, my partner and I fell in love with a style of house on the Radfords Meadow site in Leeds. Louise was the first face we saw and spoke to and was she was so friendly and helpful. Every time we rang Louise or called up on a busy weekend when she was snowed under, she always made sure she had time for us and helped us with any questions and queries we had. On completion and receiving the keys, the whole Avant team on site were very welcoming and couldn’t do enough for us. The site managers, Brett and Matt have called in several times to check everything is ok and to see if there is anything they can help with. Any issues we’ve had have been rectified straight away, and any that can’t be sorted there and then are dealt with in good time. Nothing is too much for Brett or Matt and it’s really good to know that we have them around to assist us. To say they all have very stressful jobs with hundreds of customers to deal with, along with Louise too, they always have smiles of their faces and it shows that customer satisfaction is their number one priority! Thank you guys, we are in love with our new home, and we couldn’t have done it without you! Could not recommend you enough to everyone!

Rebecca · 2 November 2024