Strutt & Parker Stamford reviews in South Kesteven

★★★★★ 1/5

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Avoid Spencer's Estate Agents Leicester City Centre

My experience with Spencer’s Estate Agents (Leicester City Centre) has been extremely disappointing, and I honestly wish I had never instructed them. I was persuaded to put my property into auction after being told that this would provide a quick turnaround, with completion expected within around six weeks from the sale. Based on what I was told, I believed this was going to be a straightforward and efficient way of selling my property. Unfortunately, that is absolutely not how things turned out. I have ultimately been left around £15,000 out of pocket, and I feel extremely let down by the advice and service I received. One of the biggest issues was the question of viewings. I was told by Spencer’s that the property was getting viewings and that they were carrying out the viewings. However, I was then being told by the auction company that the property wasn't getting sufficient interest and that I needed to reduce the asking price every week. This left me extremely confused. If I was being told that viewings were taking place, why was the auction company telling me that there wasn't enough interest and continually pushing for the price to be reduced? Eventually, I decided that I had had enough and wanted to withdraw from the auction process and put my property back onto the open market. Even then, I was told that I would have to pay £350 to withdraw. The communication throughout the whole experience was also extremely poor. There were numerous occasions when I couldn't get hold of anyone, calls and messages weren't dealt with promptly, and I was left chasing for basic information about my own property. For an estate agent dealing with someone's property and potentially a huge amount of money, I expected professionalism, transparency, regular communication and advice that was genuinely in my best interests. Sadly, that was not my experience. I relied on what I was told about the auction being a quick six-week process, but instead I ended up facing repeated pressure to reduce the price, poor communication, uncertainty about what was actually happening with viewings and, ultimately, a financial loss of around £15,000. I am extremely unhappy with the way the whole situation was handled. I would not recommend Spencer’s Estate Agents (leicester city centre) based on my experience. If you're considering using them, I would strongly advise you to get everything in writing, particularly regarding viewings, the expected timescale, price reductions and any charges if you decide to withdraw. For me, this has been a very stressful, frustrating and extremely expensive experience, and one I genuinely wish I had avoided and they certainly don't even warrant a one star.

Marvie · 24 September 2026

★★★★★ 5/5

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What an amazing and helpful estate…

What an amazing and helpful estate agent in Lymington. We bought our home in the New Forest through them and Andrew and all the team at all times were so professional, kind, helpful no pressure but at all times in contact to help us with such a huge decision on the home we wish to buy. Recommended lawyers, surveyors and any other contacts we should need moving into a new area. 4 years and now downsizing and looking to buy or rent. Again team Spencers reach out with all the support we should need. Honestly the best, Jane Bendon

Jane · 3 September 2026

★★★★★ 5/5

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Wigston Team Highly Rated

We can't speak highly enough of Spencers Wigston. The entire team is oustanding. Shaniya, our Sales Negotiator, was second to none! She was proactive, responsive and an excellent communicator throughout the sales process. We firmly believe that this sale would have fallen apart if it were not for Shaniya’s tenacity.  She truly made us feel like we were her only customer. Nothing was too much trouble, and when she said she would do something she did it, and regularly exceeded expectations even in the most challenging circumstances.

Mr8lueSky · 13 August 2026

★★★★★ 5/5

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Laila Green viewing.

Laila was extremely helpful and efficient, allowing us to take our time at the viewing, also was very responsive to our questions. She was also very customer focused and informative about the property and area. Presents as a warm and very professional person.

Dawn · 30 March 2026

★★★★★ 5/5

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Emily has been amazing the whole…

Emily has been amazing the whole process soo quick and very polite and helpful.

Lily · 23 September 2026

★★★★★ 1/5

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Continually ignored by Spencers Birstall

Joint sale between Spencer's and purple bricks, Spencers didn't get the sale. I moved in almost 3 weeks ago and have asked multiple times to have the for sale board removed. They continue to ignore me. I just want them to collect this flipping for sale board, how difficult can this be. If they can't organise this, how could you trust them to sell your house effectively....

Chris · 17 August 2026

★★★★★ 1/5

Trustpilot

So disappointing experience with…

So disappointing experience with Spencers. I don't think they are professionals. I don't believe their reviews in Google are true. We had the worst experience like tenants. Katy and Naomi let us down. So the things now escalated to Property Ombudsman. Please tenants and landlords and any other people who are using their services look after your rights! Keep your evidences and report Spencers to Property Ombudsman like I do.

Desislava · 15 April 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs Youre lied to through the whole process If you’re selling a property you need to be in direct contact with your buyer and if you’re buying you need to be in direct contact with your seller to make sure you are selling for the same price your buyer is buying for and vice versa . He is NOT allowed by law to take deposits . Under no circumstances let him coerce you into to giving him money ! You won’t get it back . Had my buyer not got in contact with me I would NEVER have known he was selling my property for more than he was telling me and my buyer was buying for more than I was selling for . The deposit he took from her I knew nothing about but he’d written a letter to her saying as per agreed by the family and it certainly was not the case . This person needs stopping . I don’t know how many companies he’s had . Ignore the date in the review it wouldn’t let me change to the date of my experience

Romero · 9 December 2025

★★★★★ 5/5

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After Looking at a property on their…

After Looking at a property on their books went to the Eccllesall Road office for advice and was met with really Helpful Staff and full of Enthusiasm what a pleasant surprise in todays world, would recommend no problem

Mr · 9 October 2026

★★★★★ 1/5

Trustpilot

Not worth 1 star

I wouldn’t even give Spencer’s Syston or the actual overall company a 1 star! I had the worst experience buying a property. Lack of communication you have to keep chasing for updates. Lies about the property I brought. Took it to head office and even appealed and I got nothing apart of a rubbish apology! I will never deal with Spencer’s again.

Poonam · 23 April 2026

★★★★★ 1/5

Trustpilot

Absolute Thieves.

Over 2 years since i moved out still have not seen a penny of my deposit. Absolute thieves being incredibly rude over email, anyone working there should be ashamed at what they do to people. I will be taking legal action for far more than the original amount owed.

Jonathon · 9 July 2026

★★★★★ 5/5

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Spencers of Lymington

Our property has been sold through Spencers of Lymington who are first class. They are all helpful highly professional people, efficient and friendly who knew all about what was happening throughout our sale and Neville went that extra mile advising us from beginning to end. We thoroughly recommend them without any hesitation.

Jacqueline · 2 September 2024

★★★★★ 2/5

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I didn't have a great experience with…

I didn't have a great experience with Spencer's. The photos and write-up about the property were good, and the house sold in just two days, so they didn't have much to do. However, it took over five months to complete the sale, and I didn't receive a single update without having to chase them. I didn't feel that I got any value for money from Spencer's in Blaby.

Andy · 22 February 2025

★★★★★ 1/5

Trustpilot

Deposit

Very bad experience with Spencer's they very far from professionals. Still waiting for my deposit back. I think your company need to employ new staff as this one is like they do want to do they job properly.

Kate · 7 December 2025

★★★★★ 1/5

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Shady Reneval Practices

Over a Month perior the renewal of the tenancy agreement I have asked about my new rent which they stated that will rise from 505 to 525 nothing suprising there so far, but after weeks of waiting I have contacted them again to ask for my TA reneval and they did it 2 working days before the Agreement Expires the rent was risen to 590 and on top of that they had the audicity to lie to me over the phone that once I sign the contract I am NOT allowed to leave the property with 1 month notice and have to stay till thecontract expire. Avoid the company Not To Be Trusted.

Maciej · 16 August 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. Just waiting on completion to move into our forever home.

Denise · 1 February 2026

★★★★★ 1/5

Trustpilot

Bunch of crooks leeching normal people

After 2 years, I have to say, theirs is an absolutely rubbish service. I couldn't even imagine before, that you get this dogsh*t of a service for 13% of your money as landlord. Not to mention what they are putting you up as a teanant as well. 0 control, they are not checking the properties, not forwarding teanant requests and questions, absolutely ignoring both sides, while they are taking 13%!!! of the monthly rent for literally NOTHING. Their contractors are terrible as well, out of 5 only 1 did an acceptable job, however they are not even getting the details they need from the agency. Both Countrywide and Spencer's are a joke, a ripoff, parasites leeching both teanants and house owners. They contact either party ONLY if they want money. You have a question? ignored. You have a problem? ignored. this is a shut and pay service, without actually getting service. stay away from these crooks.

Allaci17 · 24 January 2021

★★★★★ 1/5

Trustpilot

Terrible

I think they pay people on Google to give them five-star reviews. I sold my house with them recently and thought they were terrible. They are up themselves. Please do not use this agent. Use Purple Bricks instead. A friend used them and said they were fantastic.

Helen · 5 January 2024

★★★★★ 1/5

Trustpilot

They will try take most of your deposit

Do not recommend

Chrissy · 16 July 2025