William H Brown Spalding reviews in South Holland

★★★★★ 5/5

Google

We recently bought a property from WHB and Libby was amazing, the process was so smooth from start to finish and we couldn’t have been happier. I’ve recently been in touch with Amy from the lettings team to let the property with them, and to say she’s been fantastic is an understatement. The property was up for let with another company and only had 1 viewing in 2 months, as soon as we moved it to WHB, Amy arranged at least 5/6 viewings within a week. After it being advertised for only 2 weeks, we now have a tenant in the property. Amy’s hard work and dedication to find a suitable tenant has been brilliant, communication has been second to none as she’s updated us every step of the way. We really can’t thank her and the team enough.

Adele · 10 April 2026

★★★★★ 4/5

Google

I had a positive experience working with Nikki. She was extremely supportive throughout the process, particularly when it came to chasing the vendor’s solicitor and keeping things moving along. Nikki was always proactive, communicative, and reassuring during what can often be a stressful time. She kept me updated, responded quickly when I had questions, and made sure progress was being made wherever possible. Her professionalism and willingness to go the extra mile really made a difference

Aiden · 10 April 2026

★★★★★ 5/5

Google

Having purchased my house from WHB spalding 10 years ago, the selling process seemed a little more daunting, but I needn’t have worried because David & Libby at WHB Spalding made the whole experience of selling my house so easy & helped with paperwork & legalities at every stage. I can wholeheartedly say it was made less stressful by the reassurance & support from them both. Thank you.

Clare · 10 May 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 1/5

Google

My experience with William H Brown's property management service has been extremely disappointing and I can't recommend them to other landlords. I entrusted my flat to them to manage professionally, expecting regular inspections and proper handling of tenancy issues. Unfortunately, I feel that did not happen . During the tenancy the tenant changed the locks and took effective control of the property. I was told by William H Brown that they had no access and could not intervene, because the tenant asked not be disturbed. And as a landlord paying for a fully managed service, I found that very frustrating and felt left without the support I was paying for. The tenant ultimately left the property in a shocking condition, causing significant damage and leaving me with substantial financial costs, stress and worry. After the tenancy finally ended, I paid around £800 for cleaning and remedial work arranged through Sequence, but in my opinion the standard of work fell well below what I had paid for and did not represent good value. When I raised concerns, I did not feel responsibility was excepted or that a satisfactory resolution was provided. I was left to deal with the consequences and the financial burden. I will be attaching photos showing the condition of the property after the tenant left. Based on my experience I strongly encourage anyone using their services to carefully consider how they manage rental properties, carry out inspections and support landlords when serious issues arise. My experience left me feeling let down, out of pocket and disappointed. This reply from the agent is just a cover up. They should of vetted her. The are just trying to hide their bad reputation. They have known for a couple years, but refused to take responsibility.

El · 19 September 2026

★★★★★ 5/5

Google

We dealt with Callum who was fantastic from start to finish, he was very honest when viewing properties and made the whole process completely hassle free. We told him the dates and he made it happen. We had a few issues in the property after moving in as to be expected with new builds and again Callum got it all sorted quickly and efficiently. He’s a real credit to the team and I’m happy to deal with him time and time again!

Joseph · 1 August 2025

★★★★★ 5/5

Google

Great service from William H Brown Estate Agents! Thank you so much to Libby! She’s brilliant. I really do appreciate the support we received from her. Highly recommended. Thanks again!

Amandeep · 10 September 2026

★★★★★ 1/5

Google

The worst Estate Agent I have used.Photography showing my house was poor no idea,had tell them how to sort it out.Not one person was shown my house they seem to have no idea how to sell even when they took £3000 of my money.My advice look for a better agent who have more knowledge and get up and go they are so lazy don't even bother keeping you up to date with any progress. Useless don't waste your time and money with them very poor in selling.

Craig · 10 August 2026

★★★★★ 5/5

Google

William H Brown Estate Agents have done a fantastic job from the get go. The support given from them has been outstanding, Amy who was dealing with me and getting me all set up for my move did a brilliant job, was very professional, kind and friendly. Responded in timely manner and answered all questions related. Being with William H Brown for the first has been a great experience. Now we're all set in our new home 😊

Deedee · 10 August 2026

★★★★★ 5/5

Google

I would like to say that I couldn't fault anything about William H Brown. A young man named Callum and a very nice lady called Theresa helped my rental move so smoothly Callum went above and beyond to help ... I can only be honest when I we say the whole office here in spalding are so welcoming and friendly you come away feeling like family.. So please don't hesitate to use William H Brown you will not be disappointed.. Again thank you Callum and Theresa..diana jess lizzie.

Liizie · 19 April 2025

★★★★★ 1/5

Google

Total mess up with my daughters rental due to move in on the Monday was told the Friday before that due to callums incompataince of not relaying relevant information to the guy renting the property that she would not be able t move in I spoke to a person called Teresa who said she was very sorry and would help my daughter find a property but after showing her one grotty house seems to have wiped her hands clean of the total mess up that they have caused although William brown is a known estate agents and renters the people in this branch have shown that not only are they incompetent in dealing with the basics they lack empathy and have failed to help my daughter

Sandra · 18 March 2025

★★★★★ 5/5

Google

Bought a property through william h brown, mainly dealt with Libby, the buying process was a stressful and time consuming process for everyone involved but Libby stayed professional throughout, going above and beyond to get my purchase through. Always polite and easy to talk to, giving me advice and answering all my questions as they come up, very good service throughout.

Liam · 11 July 2025

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Google

I can’t recommend Rose and her team highly enough! They were incredibly supportive throughout the sale of my late dad’s property, keeping us informed of updates and handling it all with compassion. They went above and beyond to ensure a smooth process, which was especially important as neither of us is local. 5 stars all round!!

Sophie · 20 July 2025

★★★★★ 5/5

Google

More of a personale review, during the purchase of my property the seller decided to back out. Libby Walker decided to take on my case as it was previously being handled by another colleague. Libby was able to help salvage the purchase by not giving up and continued communication with the seller and really fought for our case. I really do appreciate the support we received from Libby

Princess · 10 February 2025

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 5/5

Google

I’ve recently purchased my first home and Libby was absolutely brilliant throughout the entire process, always helpful and dealt with everything so quickly, couldn’t fault her at all!

Beth · 10 March 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

Amy visited our rental home yesterday to do the usual 6 monthly inspection. Amy is such a capable and efficient representative of the agency. She is personable and caring with a sunny and charming personality. Amy is certainly an asset to William H Brown. A very settling experience for us even though the visit was brief. Thank you!

Julia · 15 May 2025

★★★★★ 5/5

Google

Excellent service from William H Brown. A huge thank you to Libby for her professionalism and support throughout my property purchase. She made the whole process much easier. Highly recommended!

Bran.H · 10 February 2026

★★★★★ 1/5

Trustpilot

Being lied to and treated like an idiot

At first great but towards the end getting our deposit back was disgusting , being told the deposit scheme people do not have a number and we can’t call them , to finding out we can and they do 15 days later still no despot back , they deducted money for left over furniture at our old house but can’t provide an invoice for this , got promised we would have it back and it’s left there accounts department and we will receive it by 4-6pm it’s now 20:39 and still no deposit back . We have been lied to and been given miss led information by Spalding branch and I find it truly disrespectful 24 calls to there branch over 48 hours 2 voicemails and 3 emails and 72 hours later we finally got a reply .

William · 11 September 2026

★★★★★ 5/5

Google

I Would like to Thank all the team at W H Brown for all thier guidance, and assistance in my sale and purchase. As a second stepper there was alot of things new to me, however the team assisted me every step of the way. From viewing my new house, the initial valuation, marketing, viewings and quick sale I was very impressed every step of the way. David and Nikki should be proud of them selves and the team. Special Thank-you to Libby for all the help throughout - even a cuppa, biscuits and welcome to your new home box whilst picking up the new house keys was especially appreciated! Happily recommend and use again in the future, onwards and upwards.

Nicky · 10 January 2026