Trusted Agent profile · South Harrow · Middlesex

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David Conway and Co South Harrow reviews

4.6

★★★★★ Excellent

213 reviews across 2 platforms

269 Northolt Road, South Harrow, Middlesex, HA2 8HS

David Conway and Co's office in South Harrow, Middlesex, at 269 Northolt Road, is rated 4.6 out of 5 across 213 reviews on two platforms, including 203 Google reviews rated 4.6.

Google logo

4.6 / 5

203

Reviews on Google

This office

Facebook logo

4.8 / 5

10

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the South Harrow office, from every platform, shown as written. First names only.

1/5

Google

My experience with David Conway has been extremely stressful and disappointing. From the outset, I felt under significant pressure from numerous calls and emails to sign a reservation contract, despite having already paid the reservation fee. I felt placed in a difficult position when I was told that the property would be put back on the market if I did not act immediately, even though my solicitors had raised legitimate concerns about it at the time. During the purchase process, I continued to feel pressured while exercising my rights during the enquiry stages to raise concerns. Even when responses from the other parties were unsatisfactory or delayed, I felt further pressured and intimidated when I was told again that the property would be re-listed. On one occasion, I spoke to one of their agents after exchange and completion dates had been confirmed, and I found their manner rude and unprofessional. I expressed in my communications that I was feeling stressed and anxious, yet I did not notice any change in their approach. Instead, the pressure appeared to continue in a way that heightened my anxiety during what should have been an exciting life milestone. Overall, my dealings with this estate agency left me feeling that their approach was heavy-handed and inconsiderate, resulting in a deeply negative experience. This process caused me significant stress and anxiety, which I find unacceptable.

Ali · 10 October 2025

Agent replied · 11 October 2025

Firstly, I am very sorry to hear that you felt undue stress during your purchase. That was never our intention. However, having reviewed the records, it is clear that the deadlines you refer to were set by the vendor and her solicitors, not by ourselves. We were obliged to act in line with their instructions. The vendor’s solicitor confirmed on multiple occasions that exchange must take place by 4th August, with completion shortly thereafter, failing which the property would be re-marketed. Your own solicitor also noted that the timetable was one you had put forward, and accordingly asked you to have deposit funds in place. Where additional enquiries were raised, the vendor’s solicitor confirmed that several were not legal requirements and could not justify delaying exchange. The vendor had an onward purchase at risk, which is why she instructed firm deadlines. She also provided an indemnity policy and even carried out roof works, despite her own solicitor confirming these were unnecessary. As the vendor was our client, we had no choice but to pass on her position. I apologise if the way this was conveyed caused you distress. Our role as agent was to communicate the vendor’s instructions and maintain progress to protect the transaction. We did attempt to contact you on numerous occasions, but our calls were not taken or returned, which added to the pressure of managing deadlines. We regret that you felt our communications were forceful; however, they were reflective of the vendor’s position and not intended to intimidate. We note your feedback and will ensure that future communications balance the need to progress matters with greater sensitivity to buyers’ circumstances. We therefore do not agree that our staff acted unprofessionally but accept that the process was stressful for you. On behalf of the firm, I extend our apologies for the anxiety this caused.

5/5

Google

Ali was very friendly and helpful, made our decision very easy

Abinesh · 6 April 2026

Agent replied · 13 April 2026

Dear Abinesh, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma

5/5

Google

⭐️⭐️⭐️⭐️⭐️ I can’t recommend Neil and Kellie at the Hornchurch branch highly enough. They …

Emma · 2 March 2026

Agent replied · 2 August 2026

Thank you so much for your wonderful review. We’re delighted to hear that Neil and Kellie are supporting your sale and providing such a smooth and positive experience. Giving clear communication and … More

5/5

Google

As first time buyers, we found Ali really helpful when we took the first step in viewing properties yesterday. He showed us a variety of properties and gave lots of useful advice. He was friendly and professional and took time to understand what we were looking for.

Katherine · 25 June 2026

Agent replied · 27 June 2026

Dear Katherine, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

I had a flat viewing with Ali and it was a great experience. He was helpful, honest, and easy to talk to. I really liked his approach, which made me feel comfortable and confident. Because of this, I’ll be continuing with David Conway. He also offered me more viewings within my budget, which I really appreciated.

Mina · 20 April 2026

Agent replied · 13 April 2026

Dear Mina, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma

5/5

Google

Raphael and Emma were very helpful and made the whole process really straightforward and simple, they provided loads of helpful information at every stage - by far the best experience of renting a property we've ever had!

Molly · 19 July 2025

Agent replied · 19 July 2026

Thank you for the excellent review. You have been a pleasure to work with. Emma and I wish you much peace and happiness in your new home.

5/5

Google

We are very happy with the care we received from Ali. He knew just the properties to show us while taking all our needs into consideration. Would definitely contact him if we need help in future.

Neeraj · 25 August 2026

Agent replied · 27 August 2026

Dear Neeraj, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Throughout the entire process, they demonstrated deep market knowledge, clear communication, and remarkable attention to detail. Their guidance was both strategic and reassuring, ensuring that every decision was well-informed and aligned with my best interests. What stood out most was their commitment, always responsive, proactive, and willing to go above and beyond to achieve the best possible outcome

Jaz · 9 March 2026

Agent replied · 13 April 2026

Dear Jaz, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

Susan, Kevin and the rest of the David Conway team were all very helpful. They followed up on any questions or concerns that we had, therefore it was a smooth process from day one through to completion. Thank you to all, and we would highly recommend your service. Bill & Eileen

Eileen · 20 April 2026

Agent replied · 7 May 2026

Dear Eileen, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

We work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with

Mark · 19 February 2026

Agent replied · 19 July 2026

Thank you for the excellent review. We value our business relationship with you.

5/5

Google

I was booked for the viewing of few properties and Ali Alkutubi accompanied us. It was lovely to meet him, he was good with communication, listned to our requirements patiently, and explained us the future prospects of the property. Hardik Patel and Hetal Patel

Hetal · 16 May 2026

Agent replied · 9 May 2026

Dear Hetal, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

I was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys

Sinenhlanhla · 19 November 2025

5/5

Google

I honestly don’t have enough words to describe how amazing this estate agent agency is. From the very first moment, from the very first step of our journey to buying a home, they were there for us with nothing but kindness, positivity, and …

Ivelina · 2 March 2026

Agent replied · 2 August 2026

Thank you so much for such an incredibly kind and moving review. We’re truly honoured to have been part of such an important moment in your lives. Knowing that we could support you not only professionally but also personally means more to … More

5/5

Google

Met with Aisha Vaughan from David Conway, greeted with such a friendly smile, very polite and answered all my questions. Pleasure doing business with you Aisha.

P · 3 July 2026

Agent replied · 10 July 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Stefan is a great estate agent, who put so much effort and engagement in his case. I really appreciate work with him. Thank You:)

Katarzyna · 12 May 2025

Agent replied · 24 October 2024

Thank you so much for your review. Should you need anything in the future, please do not hesitate to contact us.

5/5

Google

David Conway Estate Agent. Believe me they are all very helpful. I want to thank Mr Sunny Parmar for his help.. I had an issue with my landlord and Mr Sunny assisted me. They will al go out of their way to help you.. Try them and you will never regret 100%. ( Based in South Harrow). Thank you Sunny for looking after me..

Zulfikar · 15 May 2023

Agent replied · 15 May 2026

Dear Zulifkar, thank you very much for your kind review. We really appreciate the feedback

5/5

Google

We have worked with Emma and Raphael from Houseman for 8 years and in that time we have found them extremely responsive, acting responsibly on behalf of the tenants and the landlords be it moving in, moving out or issues that occur during …

Steve · 19 July 2024

Agent replied · 19 July 2026

Thank you for the five star review. You are a pleasure to work with.

5/5

Google

Stayed with the team for three years. Highly professional and they know the ins and outs of managing a property which made things straight forward. Checkin was smooth and handled over the video. Any amendments were made and the team is very …

M · 19 July 2024

Agent replied · 19 July 2026

Thank you so much for the positive review. You have been an excellent tenant and a pleasure to work with. We wish you and your family peace and happiness in your new home.

5/5

Google

Had a great experience with David and conway. The entire staff was extremely helpful. Especially ali ... With regular follow ups and updates ... Great job team

Threzer · 10 June 2026

Agent replied · 11 June 2026

Dear Threzer, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma

5/5

Google

I cannot fault the service I received one bit. The Houseman team made my moving process stress free from start to finish. From the viewing with Raphael, to the referencing process with Emma. They were amazing. Emma was polite, professional …

Alisha · 19 July 2024

Agent replied · 19 July 2026

Thank you for the five-star review. You have been a pleasure to work with. Emma and I wish you health and happiness in your new home. Raphael

5/5

Google

Sold our flat to the local council who were really slow. Susan at David Conway chased things along. If we needed to know anything, she was the first port of call. I would definitely use David Conway estate agents again.

Victor · 9 February 2026

Agent replied · 13 April 2026

Dear Victor, Thank you for taking the time to leave a wonderful 5* review. Susan will be thrilled to read your kind comments. Kind regards, Asma

5/5

Google

We had a great experience with David Conway Estate Agents, Harrow branch. Ali Alkutubi provided excellent service throughout. Booking viewings was easy, communication was great, he was very efficient and thorough. Highly professional and would definitely recommend.

Hi_Ru · 13 February 2026

Agent replied · 13 April 2026

It’s great to hear that you have had a brilliant experience with our Harrow office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma

5/5

Google

Very happy with the service received. All staffs are very helpful, especially Hamza, who was truly exceptional. He went extra mile to help me to rent the current flat. The whole process was very smooth. Staffs were very responsive to all the quires. I would highly recommend David Conway & Co to anyone. Thank you

Poonam · 12 May 2023

Agent replied · 29 July 2023

Thank you very much for your kind feedback. We hope you are happy in your new home. If you need anything else, please do not hesitate to contact us.

5/5

Facebook

In & around the area, there are numerous estate agents to choose from, but choosing David Conway and Co is unequivocally the way to go. From the beginning, they brilliantly appraised the market, refraining from giving false promises - a practice I unfortunately encountered elsewhere, with agents inflating the appraisal value just to secure my sale. Ross approached the valuation with a level of honesty and expertise that was both refreshing and reassuring. Ross, Mitch and Daniel marketed our home exceptionally well, highlighting its best features and portraying it in a manner that truly represented its worth. The in-depth understanding, they have of the market, coupled with a strategic approach to selling, reassured me that I had chosen the right team to represent my interests. What really set them apart, however, was their relentless support throughout the entire process. Their commitment to transparency meant that I was never left wondering what was happening, Ross always keeping me informed with timely updates and fostering a relationship built on trust and reliability. At times when the process started to slow down Ross was always at the other end of the line, advocating tirelessly on my behalf to ensure a smooth progression at every stage. Ross was a calming presence, offering reassurance during the typical hurdles that tend to drag out the process, always ready to allay my concerns when I became a bit neurotic due to the slower pace of the solicitors. Ross, Mitch and Daniel, their friendly and approachable manner was a breath of fresh air, providing a sense of ease in what could have easily become a very stressful endeavour. They not only represented my home; they represented me, with a level of service that went above and beyond. I would also like to extend my gratitude to those working behind the scenes, who were instrumental in ensuring everything ran seamlessly. Their hard work and dedication had not gone unnoticed and was very much appreciated. Choose David Conway and Co; you will not be disappointed. Their integrity, expertise, and dedication stand head and shoulders above the rest. Thank you to everyone at David Conway & Co, for a truly outstanding service. I cannot recommend them highly enough.

Donna · 15 September 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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