Connells Emersons Green reviews in South Gloucestershire

★★★★★ 5/5

Google

Gabby was extremely helpful with information about the property and helping me with viewing the property during the conveyancing process when I needed to measure and prepare things for moving in. The team at Emersons Green were engaging and helpful with straightforward information when offering which was a breath of fresh air from dealings with other estate agents

Jack · 20 March 2026

★★★★★ 4/5

Google

We are buying a property through Connells and would just like to say how helpful Gabby has been during the process. She is committed to giving very good customer service in a very polite way. She kept us up to date with new properties coming onto the market and always had a smile when showing us around.

Susan · 17 March 2026

★★★★★ 2/5

Google

Really mixed experiences with Connells. Some good points (especially Julie), but alot of slow communication & some key mistakes which have not helped in the sales process which eventually fell through. We currently have an ongoing complaint with Connells reference this that is now going to the Ombudsman. Edit post Connells handling of complaint; Make sure you have everything in writing & ensure you put any concerns in writing. It has certainly helped us. Although im sure that could be said about any handling of big ticket items & not just about Connells! :)

Eliot · 18 December 2024

★★★★★ 4/5

Google

Lily was a pleasure to work with in our recent search for a new home. She is a consummate professional who kept in close contact throughout our search. No chasing required, Lily was on the case at all points. We were really impressed with the service, where we were placed at the very centre.

Carrie · 17 October 2025

★★★★★ 5/5

Google

Connels to n Emerson’s Green is an excellent real estate agency. Michael (who moved) and now Nick who replaced him, Jo, Charlie, lately Lily, (sorry if I forget anyone else) are very kind, knowledgeable, professional, willing to help any time. All of them reliable and trustworthy. I highly recommend Connels on Emerson’s Green.

Johny · 17 October 2025

★★★★★ 5/5

Google

I sold my house with Connells in the Emersons Green branch. They were very professional with great knowledge especially Giuseppe in particular who helped us all the way through the process even when it gets stressful. Thank you

Sam · 17 February 2026

★★★★★ 5/5

Google

Julie helped me purchase my first home, it was like talking to a family member, always kept me in the loop, would always ‘signpost’ as to when things would be moving along - as buying a property isn’t a quick process even as a FTB. I could not recommend Julie enough, the staff at the Emersons Green branch were all helpful when she was on holiday. Professional, polite, very down to earth, stuck by her word through the whole process. Thank you so much Julie you made my dream come true, also thanks to Mike the branch manager - a very professional estate agent and top bloke all round. Thank you Connells Emersons Green!!

Max · 4 November 2024

★★★★★ 1/5

Google

*Avoid, Avoid, Avoid* The level of service I received was terrible. The manager Michael is way out of his depth, making promises he did not intend to keep. Don't expect any quick replies via email and when you do they will have very little substance and most of the time not answering your questions. A couple of the other staff were very rude on the phone when asking for updates. They passed on very few of my messages, and the ones they did, I never received replies to. Save yourself unnecessary stress and go elsewhere.

R · 15 October 2024

★★★★★ 5/5

Google

Gabriella was very helpful with the process and understanding of our requirements. She guided us very well and was knowledgeable in terms of the market and expectations. Great service overall!

Shashank · 17 March 2026

★★★★★ 5/5

Google

I have recently moved into my beautiful new home, purchased from Connells. My Senior Negotiator, Julie Davies, was an absolute joy to work with. She was friendly, approachable, extremely proactive and always happy to explain things twice to me as I’d never been in charge of moving house before. Thank you Julie 👏 …

Sarah · 8 July 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Giuseppe was very professional and honest when I was selling my house. I really appreciated his flexibility when my schedule kept changing. He kept me updated throughout the process and was very informative.

Charlotte · 17 January 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 4/5

Google

I had an excellent experience selling my property with Connells. The valuation was very informative, the process by which they book viewings meant I was e-mailed each time and I always got a phone call following a viewing with feedback. The property was sold quickly and throughout what ended up being a fairly timely process I always got a quick response to questions from the Estate Agent and they quickly spoke with all other parties involved to help resolve issues as best they could. It would be a five star service if it hadn't been for their recommended Solicitor. I wouldn't reduce the rating by a star if I had selected the solicitor myself but, given that it was their recommendation, it seemed only fair. A special thanks goes to Julie who was on top of my sale from start to finish and in spite of the issues with the Solicitors she never seemed to falter and was always on hand to help. Use Connells as your Estate Agent to sell your property but find an independent Solicitor and, I'd go as far as to say, refuse to sell to anyone using Talbots Law.

Callum · 26 March 2024

★★★★★ 5/5

Google

Fantastic agency with high standards and great communication. Gabby was great with keeping me in the loop. 100% recommend.

Jake · 17 March 2026

★★★★★ 5/5

Google

The best decision I have made while buying my first home has been to choose Mariana as my mortgage advisor. Mariana not only is a very knowledgeable and supportive advisor but she is one of the kindest people I have ever met. I had met with another advisor previously and thought I was sorted in terms of mortgage and I endlessly thank the agent who convinced me to spare an hour of my time to come to speak to Mariana and get a second opinion. WHAT A DIFFERENCE! Mariana talked me through everything I should expect and educated me on all different elements of choosing your first home and mortgage. She helped me with any questions I had and we kept in touch regularly all the way through. I can’t thank her enough for all the help and support! I feel like not only did I get the perfect home for me but made a friend. Thank you!

Steph · 17 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Google

Asked them to do a valuation of our house and decided to go with another company. Really glad we did because we have been called around 10 times since despite asking to be removed from their system. Today was the last straw when they rang asking if we have made a decision as to if we want them to market our house, then they followed up with an email on top of this. It has literally already sold with another estate agent. Avoid.

Rebecca · 27 December 2023

★★★★★ 5/5

Google

Buying and selling a home is, in my experience, traumatic at the best of times and anyone will tell you how stressfull the whole process is. Thankfully, I had the good sense to both buy and sell through Connells, and throughout the very long legal process, Connells were supportive, understanding and professional. More importantly I felt that the team at Emmersons Green genuinely cared about my circumstances. Mike and Julie especially did all they could to communicate effectively between all parties, offer guidance where needed and make the whole process as smooth as possible. I do not know how I would have moved forward without Julie's assistance with legal documents and Mike's knowledge and encouragement. If a Google Review is the best way to show my gratitude then here it is, thank you Connells Emersons, you are highly recommended and much appreciated.

G · 23 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 4/5

Google

I recently sold my property with Connells, Emerson Green. I found the team and especially Julie to be very helpful. I lost my buyer during the later stages of the process but the team were able to find a new buyer within a few days. Only …

Chris · 17 April 2025

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026