Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFirstly we didn’t sell with Anne James however that was a major mistake on our behalf. If I could go back in time we would 100% choose Anne James and can recommend them to anyone. We did buy through Anne James and we felt extremely looked … More
Mollie · 11 November 2025
Agent replied · 10 November 2025
Hi Mollie and Tom, thank you so much for your extremely kind review. We are so pleased you were happy with the service we provided, we try very hard to make sure the experience of buying and selling properties goes as smoothly and as … More
★★★★★ 1/5
GoogleWouldn't trust these estate agents I was living in a shared house all the other tennants and I let this lovely cat in and all it did was sleep on the sofa so what happened next I'm a vulnerable person with a disability and they kicked me … More
Chris · 15 April 2025
Agent replied · 23 April 2025
Hi Chris, We are sorry to read you had such a negative experience with our Estate and Lettings Agency. Being Independent agents we try very hard to make sure we get things right and our goal is always to provide excellent service, so we are … More
★★★★★ 5/5
GoogleIncredibly impressed by the service provided by Anne James. Super professional and helpful and genuinely cared about getting a positive outcome for all in, what was, quite a tricky chain. Thank you :)
Richard · 8 September 2025
Agent replied · 8 October 2025
Hi Richard and Kerry
Thank you so much for your kind review, we are so pleased you were happy with the service we provided and we hope you have settled into your new home. We wish you all the very best for the future. Kind regards Kevin and the team.
★★★★★ 5/5
GoogleThe team at Anne James did an excellent job of selling our property. They updated us every step of the way. They did all the viewings, and the property was left as it was found. A very professional estate agent that I would not hesitate to use again.
Julie · 22 March 2024
Agent replied · 24 October 2024
Thank you Julie and Pete for your 5* review you are very kind. As and independent estate agency we work very hard to make sure that we provide the best service we can and knowing that this has been achieved and you appreciate our hard work makes it all worthwhile. Thank you again. Best wishes The Team at Anne James
★★★★★ 5/5
GoogleAlison and the Team were absolutely fantastic when we purchased our new home.
Following a nasty injury abroad they were so understanding, patient and polite. … More
David · 11 December 2025
★★★★★ 5/5
GoogleJust amazing, helped us sell a property owned by my Dad, sold really quick and for a really good price! support your local estate agent I say, stay away from the big chains they want double (literally) to sell my house, like really?? … More
Simply · 11 January 2024
Agent replied · 24 October 2024
Thank you so much for your amazing review, we work very hard to make sure we provide the best possible service being an independent agents we strive to fulfil the best possible service we can. Thank you again.
★★★★★ 5/5
GoogleAnne James were absolutely fantastic with the sale of my property. Brilliant communication,even came to my rescue when I locked myself out. Would definitely instruct them again.
Cazlar · 22 March 2024
Agent replied · 24 October 2024
Thank you for your kind review. As independent estate agents we appreciate your kind review. Best wishes The Team at Anne James
★★★★★ 1/5
GoogleWouldn’t trust these guys with my food shop let alone properties, stick to the big chains at least they know what they’re doing.
Jack · 22 March 2024
Agent replied · 24 October 2024
Thank you for taking the time to write you review. However as our Rental Team explained the cancellation of your appointment was totally out of our control. The out going tenant through no fault of her own cancelled all viewings for that … More
★★★★★ 1/5
GoogleI have been trying for two weeks to view a property listed with them. I call, they don't call back. I call again, they don't call back. They did finally book me in...to see the wrong property, which I didn't discover until I arrived there. I've called again, they don't call back. Someone did call today, not leaving his name or a message, so I rang back, was told they'd call me back in two minutes. And, guess what? Yeah, nothing. I do get the feeling I'm pestering the poor things by distracting them from their work by wanting to buy one of their houses! And I feel bad for the person whose house it is, who probably doesn't realize how monumentally incompetent their agency is, and wonders why they don't have any viewings. So, yes: either as buyer or seller, AVOID AVOID AVOID.NegativeResponsiveness, Quality, Professionalism, Value
Ruth · 25 October 2021
★★★★★ 1/5
YellLOOK AROUND FOR BETTER.
Very poor customer service staff have poor or no knowledge of the industry they work in, all seems good when you first start the process of selling with all the usual sales patter but this in reality is we let the premises sell them selves with liitle or no input from us and take a fee, for example after 14 months my property could not be visited by potential buyers due to the buliding manager refusing access because of covid not true. the building was closed during national lock down fair enough but not 14 months the next exscuse was a government directive not allowing viewings not true so from july 2020 until march 2021 all potential buyers could only look at a few photos no wonder it didnt' sell the whole thing was a waste of time so please think hard beforeyou choose an agent. Rated 2/10
BarryT-210 · 13 March 2021
★★★★★ 1/5
GoogleWe have seen 2 houses on the market with Anne james and both, the agent hardly had any information of the property. Not knowing the answers to even the most basic of of questions. Even when speaking on the phone they when I enquired about why a property I was interested in was priced quite low - (usually you find either seller has a reason for this) but the agent I spoke to actually asked me “why, do you think it’s too low?”
They don’t seem to have any knowledge of the properties their selling.
I have also used them when I briefly rented out my house. I moved back into my property only to find that the renters had switched out my washing machine (AJ did not inform me of this change - they are meant to ask me) and that there had been a water leak which had destroyed part of my kitchen floor. Considering they are meant to inspect the property, again I hold them responsible. They made out that it wasn’t noticed.
In summary, I would strongly advise you DO NOT sell your house with this agent - as they don’t gain knowledge or portray they know anything to a potential seller. And also STEER CLEAR of using them for managing a leg of your home as they don’t pay attention much to what renters are doing. Citing lies that they didn’t notice anything and almost leaning that it happened by your hand. I had no compensation offered for this and the renters never gave anything. An expensive floor ruined and had to be totally replaced. BEWARE AND AVOID.
Yuna1971 · 26 October 2019
★★★★★ 5/5
GoogleRented through Anne James for some time, recently moved out. They've been excellent agents throughout, always friendly and helpful.
Liam · 25 October 2023
Agent replied · 24 October 2024
Thank you for your kind review Liam. Best wishes The team at Anne James
★★★★★ 5/5
GoogleGreat staff that are very helpful
Katie · 22 March 2024
Agent replied · 23 April 2025
Thank you Katie for your kind review.
★★★★★ 5/5
GoogleFantastic agent. Small local business who really go the extra mile. We will certainly use again when needed.
Gashead86 · 23 March 2023
Agent replied · 24 October 2024
Thank you for your kind review. Best wishes The team at Anne James
★★★★★ 5/5
GoogleReally pleased with Gary, Alison and the Sales and Lettings Teams, would highly recommend them. Great communication from start to finish, letting and selling.
Sarah · 23 March 2022
Agent replied · 24 October 2024
Thank you for your 5* review. Best Wishes The team at Anne James
★★★★★ 1/5
GoogleJust had my 70 year old neighbour in lockdown practically in tears because one of these agents just told her they dont want to go down the route of eviction because of a confusion over rent. Who in these days would use the word eviction to an elderly lady who's in quarantine worried out her skin. Absolutely vile !!!
James · 25 October 2020
★★★★★ 5/5
GoogleHeather came to value the house we rent and even though she was there on behalf of our landlord she was very friendly and happily answered all of our questions.
Jodie · 25 October 2021
★★★★★ 4/5
GoogleFriendly estate agents
Tim · 25 October 2021
★★★★★ 5/5
GoogleVery helpful and welcoming
Tracey · 25 October 2020
★★★★★ 1/5
GoogleRating only, no written review.
Scott · 23 March 2022
★★★★★ 5/5
GoogleRating only, no written review.
Mike · 23 March 2022
Agent replied · 24 October 2024
Thank you for your 5* review. Best Wishes The team at Anne James
★★★★★ 2/5
GoogleRating only, no written review.
Christopher · 25 October 2021
★★★★★ 3/5
GoogleRating only, no written review.
Griff · 25 October 2021
★★★★★ 5/5
GoogleRating only, no written review.
Jamie · 25 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
