Trusted Agent profile · South Gloucestershire
★★★★★
2,076 reviews across 3 platforms
12 Badminton Road, Downend, Bristol, BS16 6BQ, South Gloucestershire, BS16 6BQ
Andrews's office in South Gloucestershire, at 12 Badminton Road, is rated 4.9 out of 5 across 2,076 reviews on three platforms, including 216 Google reviews rated 4.8.
Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
5/5
TrustpilotSuch a lovely team
Such a lovely team! Molly, Isabelle and Rebekah were all so helpful during my property search and viewing. Communication was good all around
Dear Wardat , Thank you for your wonderful review! We're thrilled to hear that Molly, Isabelle, and Rebekah made your property search a positive experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes , Lisa
5/5
TrustpilotGreat experience viewing a property today.
Great experience viewing a property today. Amanda and Ben were friendly, professional, and very helpful. Highly recommended!
Hi Narren, thank you for your wonderful review! We're thrilled to hear that Amanda and Ben made your property viewing a great experience. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotExcellent service throughout our difficult exchange
We had real trouble getting our exchange over the line. The staff at Andrew’s Downend were communicative and proactive throughout the whole process ensuring that we were well informed of any updates and ultimately helped us get to the point of exchange.
Thank you for your kind words and 5-star rating! We're thrilled to hear that our Downend team was communicative and proactive in assisting you. Your feedback is greatly appreciated, and we're glad we could help make your exchange process smoother. Best wishes, Lisa
5/5
Trustpilot⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ Excellent service from start to finish. The team were professional, friendly and responsive throughout the whole process. Communication was clear, and they kept me updated at every stage, which made everything much easier and less stressful. I really appreciated their helpful and straightforward approach. I would happily recommend them to anyone looking for a reliable and professional estate agent.
Thank you, Ryan, for your wonderful review! We're thrilled to hear about your positive experience with our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. We look forward to serving you again in the future! Best wishes , Lisa
5/5
TrustpilotVery positive experience seeing…
Very positive experience seeing properties with Andrews. Lois was wonderful in helping to view the property and answering questions.
Thank you, Hamza, for your wonderful review! We're thrilled to hear you had a positive experience with Lois and our team. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes , Lisa
5/5
TrustpilotBen was welcoming and friendly and gave…
Ben was welcoming and friendly and gave the tour of the place with a great energy. Great experience!
Hi Shivangi, Thank you for your wonderful feedback! We're thrilled to hear that Ben made your experience enjoyable with his welcoming and energetic tour. We appreciate your kind words and look forward to seeing you again in the future. Best wishes , Lisa
5/5
TrustpilotA happy customer
On my visit to the Downend office today, both staff who saw me were perfect when dealing with my query. Gurmit Kaur was very understanding when I later explained our family was going to deal with the rent increase ourselves.
Dear Mr. Harris, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience at our Downend office. Gurmit and the team are dedicated to providing excellent service. We appreciate your support and look forward to assisting you in the future. Best wishes , Lisa
5/5
TrustpilotBrilliant agents ✨
Jake, Cat and Keith at Andrews have been exemplary throughout the selling process. I cannot recommend them highly enough. They were incredibly professional but more importantly genuinely invested in the outcome and showed great care and kindness from start to finish making a stressful time as easy as humanly possible. 1000 out of 10. Brilliant and lovely team.
Dear Naomi, Thank you for your wonderful feedback! We're thrilled to hear that Jake, Cat, and Keith made your experience so positive. Your kind words mean a lot to us, and we're grateful for your recommendation. We look forward to assisting you again in the future. Best regards, Andrews Head Office Team
1/5
TrustpilotI brought a ground floor flat in…WARMLEY
I brought a ground floor flat in Warmley Bristol from Andrews estate agents . The staff lied to me about the property, because they had a customer from hell. I was told I don’t need a survey done. How wrong they were. The flat is covered in mould. Cracks on the outside wall, and so on. . I had to replace the bathroom and kitchen. They squeezed has much money out of me for the customer . I discovered after the sale, the vender did have the property up for sale 5 times with Andrews estate agents in longwell green Bristol. They were desperate to sale to get their commission. I am still furious from a year on wards. I will not be selling my flat with Andrews if I decide to move in the future.
Dear Michelle Jane, Thank you for sharing this. Please can you contact the branch team so we can complete a formal complaint investigation. Best regards, Alison
5/5
TrustpilotLetting
Ella has been really helpful throughout the entire experience - great communication and helpful advice, regular updates and support.
Hi Becca, thank you for your wonderful feedback! We're thrilled to hear that Ella provided excellent support and communication. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
5/5
Trustpilot“Monika”
My fridge freezer broke down while I was away on holiday. Once discovered, Monika organised for it to be replaced in a timely fashion. As always Monika was helpful and efficient. Thank you.
Dear Michael , Thank you for your kind words and for sharing your experience. We're delighted to hear that Monika was able to assist you efficiently. Your satisfaction is our priority, and we appreciate your feedback. Best wishes , Lisa
5/5
TrustpilotDaryn + Andrews Property Group
Daryn from Andrews Property Group was a consummate professional and a very helpful guide. 5 stars.
Thanks for the feedback, Theo. It's great to hear that Daryn provided you with professional and helpful service.
5/5
TrustpilotAmazing communication and help from the…
Amazing communication and help from the team at Andrews (Downend). Rebekah has been delightful during my process of looking for a property and helping me find the perfect place!
Hi Georgie, thank you for your wonderful review! We're thrilled to hear about your positive experience with Rebekah and our team at Andrews Downend. We're glad we could assist you in finding the perfect place. Your feedback is greatly appreciated! Best wishes , Lisa
5/5
TrustpilotWe had an excellent experience with our…
We had an excellent experience with our mortgage broker Simon Murray from start to finish. As first-time buyers, the whole process felt quite overwhelming at first, but he made everything so much easier to understand and guided us every step of the way. Simon worked incredibly hard to find us the cheapest mortgage deal available, taking the time to explain all our options clearly and making sure we were comfortable with every decision. What really stood out was how he went above and beyond, not only securing us a great mortgage but also helping us arrange a more affordable solicitor, which saved us even more money. Simon professionalism, knowledge, and dedication were outstanding throughout. He was always responsive, patient, and genuinely cared about getting us the best outcome. We couldn’t be happier with the service we received and would highly recommend him to anyone, especially first-time buyers looking for trustworthy and expert support.
Dear Asif Khan, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Simon Murray. It's great to know he made the process smooth and beneficial for you. We appreciate your recommendation and look forward to assisting you again in the future. Best regards, Andrews Head Office
5/5
TrustpilotSarah Robinson has been outstanding and…
Sarah Robinson has been outstanding and professional whilst I have been dealing with Andrew’s. She responds immediately and understands the needs of both the tenant and landlord. She is an asset to the company.
Dear Joe Niblett, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. She truly is an asset to our team. We appreciate your kind words and look forward to continuing to help you. Best wishes , Lisa
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Emily and Sophia from Andrews to sell my flat, and I couldn't be happier with the experience. From the very first meeting, they demonstrated professionalism and a deep understanding of the local market.Their marketing strategy was impressive, showcasing my property beautifully and attracting a lot of interest. Throughout the process, Emily and Sophia kept me informed and provided valuable insights, making the entire experience smooth and stress-free.Thanks to their expertise, my flat sold quickly and at a great price. I highly recommend Andrews to anyone looking to buy or sell a property. They truly go above and beyond for their clients!
Thank you, Elen! We're thrilled to hear about your positive experience with Emily and Sophia. Your kind words and recommendation mean a lot to us. Congratulations on the successful sale of your flat! Best wishes , Lisa
5/5
TrustpilotRebekah was warm and friendly
Rebekah was warm and friendly. Very professional and courteous. Incredibly well presented and great fun. A credit to her profession. Although her sense of direction on roundabouts is questionable. 🤣🤣🤣 She's lovely.
Dear Andy , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. We'll be sure to share your kind words with her. Best wishes , Lisa
5/5
TrustpilotHarpinder from Downend Branch Showed us…
Harpinder from Downend Branch Showed us around properties in the Bristol area. She was lovely, cheerful and nothing was too much trouble for her. The lettings agent in branch, Lizzy was an absolute dream. Thank you Andrews.
Thank you, Michelle, for your wonderful feedback! We're thrilled to hear about your positive experience with Harpinder and Lizzy. Your satisfaction is our priority, and we're delighted to have been of service. We look forward to assisting you again in the future. Best wishes , Lisa
5/5
TrustpilotPositive feedback about Shannon at Downend branch
It has been a pleasure renting a property with Andrew.Shannon at the Downend branch has been amazing and has communicated with us quickly with all the information throughout the process, answering any queries we had.We are greatly looking forward to renting with Andrew for the foreseeable future.Shannon is exactly how I imagine an estate agent should be. She's excellent at communicating and very proactive in chasing people and getting issues resolved.Shannon was able to understand our needs and fulfil our expectations.She fought the price on our behalf and was always eager to answer our questions in short timing, always with a smile in her face and a very good attitude.I would like to strongly recommend to approach Shannon who is working in Andrew estate agent at Downend branch to all my friends for Lettings.
Thank you, Shainy! We're thrilled to hear about your positive experience with Shannon at our Downend branch. Your kind words and recommendation mean a lot to us.
5/5
TrustpilotHad a wonder Experiencing while doing…
Had a wonder Experiencing while doing the viewing. Speaking Daryn was wonderful explaining every detail of the property and helped me alot making my decision
Dear Yash Mhatre, thank you for your fantastic review! We're thrilled to hear that Daryn made your viewing experience so positive and informative. Your feedback is greatly appreciated, and we're delighted to have assisted you in making your decision. Best wishes, Andrews Head Office.
5/5
TrustpilotExcellent service from Shamiya!
My viewing was memorable, largely due to the friendly, enthusiastic and knowledgeable young lady, Shamiya who showed me around. Shamiya happily listened to my moans about how difficult and stressful it has been trying to find a new home, she seemed genuinely caring & empathetic around my current circumstances and seemed really quite happy that I appeared pleased the home seemed really suitable for myself and my son. I feel Shamiya has been an excellent representative for the company, showing her passion and genuine caring nature toward me as a client.I think this young lady will serve this company well and I wish her much luck for her future career...Please give her a pay rise! We need more young people with this positive and enthusiastic attitude in this world. Thank you Shamiya.
Thank you, Samantha, for your kind words about Shamiya. We're thrilled to hear she made your viewing experience memorable and positive. We'll be sure to pass along your praise to her. Best wishes in finding your new home!
5/5
TrustpilotZubear was a very reliable throughout…
Zubear was a very reliable throughout the whole experience. All calls and emails replied to promptly. Zubear and Duane were great support. Would strongly recommend with their level of support.
Thank you for your wonderful feedback! We're thrilled to hear that Zubear and Duane provided excellent support. Your recommendation means a lot to us. We look forward to seeing you again in the future. Best wishes , Lisa
5/5
TrustpilotAmazing and professional
I really don’t know where to start. Kish was fantastic from the beginning until the end of my selling process.I originally thought his fees were too high but he assured me he would put the work in, to earn the money and I 100% agree that he did and I would’ve actually paid him a lot more. He was worth his weight in gold. Selling a house is stressful enough but Kish and his team went way above and beyond their roles to make it as stress free as possible. I’d never sold a property before so kept asking silly questions and Kish was always more than happy to help explain it all to me (sometimes more than once), until I completely understood. My solicitor pushed back on alot of things and asked me for things that I’d never heard of but Kish helped me work my way through the legal jargon and got me across the line on many occasions. The entire team were super professional and efficient and had great knowledge of the entire process (including the solicitors roles). If Kish ever did take a well deserved day off he would make sure that one of his colleagues were up to date with my case and they would email me to let me know they were on hand ready for anything I needed.In summary, I really can’t express how good Kish and his team were for my selling process. So if you’d like a seamless sale (or buying I’m guessing) then I would highly recommend booking through Kish/Andrew’s!
Thank you, Nicola! We're thrilled to hear about your positive experience with Kish and our team. Your kind words and recommendation mean a lot to us. We're glad we could make your selling process smooth and stress-free.
5/5
TrustpilotWe have had the pleasure of working…
We have had the pleasure of working with Kelly at Andrews Downend Branch, and we couldn't be happier with the service we have received. Kelly has been consistently professional, efficient, and always goes the extra mile to ensure that everything runs smoothly. Recently, she handled a tricky situation involving the installation of a new washing machine, and despite the challenges, she kept us informed and ensured the issue was resolved promptly along with her manager Molly. Her dedication and friendly approach make her a standout agent. We highly recommend Kelly and the team at Andrews Downend.
Thank you, David! We're thrilled to hear about your positive experience with Kelly and Molly at our Downend Branch. Your kind words and recommendation mean a lot to us. We'll be sure to pass along your praise to the team!
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