Trusted Agent profile · Somerset
★★★★★
789 reviews across 2 platforms
13 The Parade, Minehead, TA24 5NL, Somerset, TA24 5NL
Fox & Sons's office in Somerset, at 13 The Parade, is rated 1.8 out of 5 across 789 reviews on two platforms, including 23 Google reviews rated 4.2.
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
5/5
GoogleChris is extremely helpful and friendly and goes above and beyond to help where needed , Sue is extremely polite as well. I had no issues with this agency and would def recommend them.
Thabk you for the kind words great to hear you are happy.
5/5
TrustpilotHad Simon from connells
Had Simon from connells, contacted us before hand to ask if we had any concerns about the property. Then after the survey contacted us to explain what he had found and explained what we would need to do. Survey was excellent and helped us clarify certain parts of the report. Would recommend that having a survey by people like simon was the best money we have ever spent . Thanks again
1/5
TrustpilotTotally corrupted being a key worker
Totally corrupted branch- Midlands branch- being a key worker , applied for accommodation two years ago , yet was totally ignored. Someone called Becky does not answer phone calls , leave voice mails and she never comes back , she comes back after 6 months after all the accommodation is gone and she received whatever benefit to dictate to you what she wants you to live in ,,,,! as s she is my partner to do so , raised a complaint about that suspicous activity , her manager Annabell did not do any , dont get involved unless you ready to give some gifts
5/5
TrustpilotJulie Davies - Emerson’s Green branch Bristol.
Julie Davies was our sales negotiator for our recent purchase of our first house. Timely, helpful and efficient, Julie went above and beyond to ensure clear communication was had between ourselves and the sellers. I would highly recommend her to anyone who is looking to get on the property ladder.
1/5
TrustpilotI would not recommend this company for selling your property
I would not recommend this company for your house sale. I unfortunately used the Stourbridge office and whilst the staff were friendly some of them are completely incompetent. Here are just a few of the issues I had with them:-- sales staff would leave lights on after a viewing (the property was empty so it added extra cost to my utility bills)- sales staff would leave internal doors open (they were never open when they arrived so they should leave the property as they found it)- sales staff broken the front door lock and left the front door insecure and it cost me £300 to get an emergency locksmith out)- one sales member went into next doors house to set up for a viewing as the front door was open when he arrived!!! Both houses have a number on them which is clear to see from the street.- sales staff would intermate to potential buyers that the seller is not open to offers which put some buyers off making any offers (I never told them that I wasn't open to offers. I was told this by the eventual buyer who purchased the property privately) There are plenty of other estate agents out there so do yourself a favour and use one of those
1/5
TrustpilotDo not use
Extremely poor service after a rep visited to undertake a valuation on behalf of a mortgage company for a remortgage. Our house price on zoopla is showing £244,000 as the low end up to £264.000 high end. We had previously been on the open market for sale at £260,000 - £265000 and had received lots of viewings in 2 weeks, but decided to stay put and took it off the market. The agent had no interest in listening to me about all the works we’ve had done since moving in, (we’ve done a full Reno) and then valued it at £245,000!!! Practically the lowest possible! We had 4/5 previous property valuations for local estate agents, there lowest was £255,000 3 weeks ago. your rep was here maybe 10 minutes? didn’t want to chat to me about the house, nothing. This has affected our mortgage offer. He is seriously undervaluing properties clearly and this is having an affect on peoples mortgages and payments. I was even told I wasn’t allowed to appeal and ask for a second opinion so we’ve had to restart over again with another providerWhat a complete failure and waste of time
5/5
Trustpilotconnels peterborough
We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.
1/5
TrustpilotDisorganised and incompetent
Unfortunately I made a mistake to trust connells of Harrow to let mo properly in harrow. Please stay away from this people.
1/5
TrustpilotBunch of cowboys
Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....
1/5
TrustpilotAvoid
Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.
1/5
TrustpilotLied to and misled
I was completely misled, they told me at West Malling that as they couldn't sell my property I was told to take it off the market which I duly did. As they are the ones that suggested it thought I was out of contract and put my property on the market with another agent and now they want to lock me into the contract. At no point did they advise that I was still locked into the contract.Would I recommend them a definite NO they were useless.Also at no point did they advise that I was in a 26 week contract, if I had known would never have signed with them. Absolutely useless.
5/5
TrustpilotDelivered on promises to get viewers…
Delivered on promises to get viewers into the door. I like other local agents they had a high flow of viewings resulting in a rapid sale of my house at a very competitive sale price. Easy to deal with good communication throughout and advice.
1/5
TrustpilotThe most shocking service ive ever had.
The most shocking service ive ever had. About to move into a house i was informed by the cleaners that were cleaning my current property that the house smelt of cat urine. So having not signed the tenacy agreement i wanted to inspect the house . As i walked in it smelt of cat pee . I informed them im not moving in . As after 3 days of cleaning the cat smell was still there . As i paid six months up front i requested my money back. Not even a phone call back. That was 19 days ago. Cheers connells andover .
1/5
TrustpilotAVOID WELWYN GARDEN CITY BRANCH AT ALL…
AVOID WELWYN GARDEN CITY BRANCH AT ALL COST!!!Unless of course you enjoy dealing with unprofessional sales staff...My horrendous experience started badly when the previous branch manger came out to value my property and felt it was more appropriate to talk to me about his personal life and how he’s having an affair with one of the girls from the St Albans branch. Nor was I interested or did I care... I just wanted him to sell my property.First week on the market after making it quite clear I wanted no one in my house wearing shoes... to my amazement muddy foot prints all up the stairs and in the bedrooms. I had to pay for professional carpet cleaning.They also used my bathroom on this same visit, I think this in itself is disgusting but they couldn’t even be bothered to clean up after themselves. I returned home from work at 9pm that evening to clean feces from the pan and urine from the toilet seat and floor. If this wasn’t insulting enough the toilet seat also remained up. My house is always immaculate especially on days where there are viewings scheduled, I cleaned the bathroom especially that morning.I was furious and demanded a cancellation of contract and key returned. I threatened with making a complaint to head office but was bribed with a very reduced fee of £1500inc vat. I only considered staying as the branch manager left and they brought in a new girl who seemed very nice and on the ball. I gave her 4 weeks to sell the house before changing agents. She infact sold my property in the first 3 weeks, happy days! But unfortunately it fell through the day before exchange so subsequently back on the market. My disappointment was not with her, she was professional and looked after my house as I’d asked her to but unfortunately has not been well so is working reduced hours which means her manager has had to take some viewings. He left all the lights on upstairs for 48 hours last week, I did not return home that evening as I didn’t think he would dare not leave the house as he found it!!!The last straw for me....I contacted him in regards to feedback from 3 viewings that had taken place 3 days previous... (yes you have to call for offers and feedback) they never keep you updated.He then informed me of an offer of £20k under asking price. He told me this was a cash buyer (but not ready to proceed for 5 months) and a very good offer and that I should seriously consider accepting. I found this extremely insulting. I was being asked to take my property off the market for £20k under asking price and to wait 5 months to even exchange and that’s if this ‘cash buyer’ didn’t pull out in the meantime. Lots of other niggly bits I wasn’t half impressed with but these are the main disappointments to me. STAY AWAY... THEY ARE AN UTTER SHAMBLES!!
1/5
TrustpilotAbsolutely horrible service
Absolutely horrible service. I rented the flat on 20 of August with Connels. After i had moved , i reported them some faults in the property. How many times i called and emailed i could not count but they did not call me back or reply my email back then i pop in the their office i tried to explain my issues. There was nobody from letting team they said and eventually! They called me back. I told her my issues and wanted to cancel my home insurance policy and she said to me "i should have canceled my direct debit without tell up anything. Can you believe that ?! Bizarre !She thought i was a young and forgein man and i did not know how it works in this country.!!" The last conversation was a week ago and i m still waiting they are going to sort it out !! ridiculous and unresponsible services. Thank for your great professionalism !!
1/5
TrustpilotSUTTON COLDFIELD BRANCH
SUTTON COLDFIELD BRANCH - ABSOLUTELY AWEFUL!!! AVOIDMy experience with the lettings and sales divisions of this branch have resulted in me going through the complaints proceedings ready to escalate to the Property Ombudsman and beyond as professional negligence cases.It is my opinion that the staff employed at this branch are rude, dishonest and totally and utterly incompetent. There is a serious problem with the culture at this branch and how they are allowed to remain open is a damning indictment of the regulatory bodies at a national level. Totally, totally unacceptable!!
1/5
TrustpilotBristol Henbury branch
Bristol Henbury branch. Absolutely abysmal. Barely any communication, tell myself one thing and my partner another. They just throw estate agent jargon at you. The manager even told me that estate agents are ‘Solicitors representatives on earth’. They pushed us to go with Talbots solicitors as they claimed they have great lines of communication with them but this was just another lie. It’s been EIGHT months since we started the buying process with them and our mortgage offer is about to run out. Still not moved.
1/5
TrustpilotSo firstly,one of the staff had laughed…
So firstly,one of the staff had laughed saying it would be a miracle if i passed referencing. I explained my situation with having 2 step children who live with me part time aswell as my own child,which i was told was okay,as was asking for stuff to be removed from the property. When discussing with the landlord,he had been told i wanted everything and that i was a complete liar! Diagusting behaviour,it has led to the landlord pulling out and us now having nowhere to live. Im now worried im not going to get my holding deposit or zero deposit back.
1/5
Trustpilotthey are unbelievable
they are unbelievable. Im very disappointed about how connells are handling us as tenants. Firstly, the transition into this property went anything but smoother, with the real estate providing us with the wrong set of keys resulting in us being locked out of the property with nowhere to go on a Friday night. We were not provided with an apology or explanation and it was left to us to fix. Further, we have been here since December. Initially on our check sheet for any issues with the property, we stated that the blinds in the second room were not installed. We were told this would be chased up as soon as possible. After several more weeks past we had an inspection in which I stated to the inspector the blinds have still not been installed in the second room. I was told this would be chased up with the owners. A few more weeks passed and I put in a form online through the Connels repairs website, to which i received an email saying this would be chased up immediately, but this once again was never followed up with me. Today I have made a phone call, once again to the real estate agent in maidstone about the blinds and have been told, once again, this would be chased up immediately. We have been living here for 4 months and still we have no blinds. Why is it so hard to fix what is supposedly their responsibility to fix, I can only report it so many times. the issue is still progressing till now that I'm writing this.
1/5
Trustpilot"Smoothly" process could cost my family's life!!!
The worst experience ever. They told me that house its ready to live... All ready in 3 month we spend 10000 for repair. Roof and rest. When I ask them early for full building survey thay offer that as thay can booking it for me. Survey was but not full. With out electrican and gas safe check... One day before completion thay provide me first title insurance policy coverage for known risk, and told me that insurance what ex owner get for me coz he did not have safe checks. One month earlie I told them if owner will be not happy to pay for safe checks, Im ready to do that. Coz safe of my family its more worth than 130 £. So, they keept me waiting and after cuplle months they provide me insurance with out any explain how this insurance gona work... Never use them service agane. One thing what they care its to take yours money.. much as they can. 3 weeks ago all my family get carbon monoxide poisoning. Boiler installation from 12.2015 was absolutely ridiculous what gas safe inspector said thats why gas flue from boiler get disconected cupple months earlie..... Defenetly house ready to live!!!
1/5
TrustpilotExtortionate Fees Charged to Tennant
Myself and my partner looked to rent a house available to let through Connels. Met the landlord at the property, got along great, he showed us around and we loved it! Great you'd think?Then the "estate agent" from Connels turned up (10 mins late), in a scruffy looking suit. We'd already seen around the property and began negotiations with the landlord regarding rent etc. We then asked the scruffy looking agent how to proceed, he began to list fees we'd need to pay for two people renting. Thee fees he listed totalled £684!!! Yup, that's Six Hundred Eighty Four pounds!! For two people to be credit checked. This is a non-refundable amount, not counted towards any deposit or first months rent. They seem to think that a Tenancy Agreement requires a £210 rewrite, and that the Tenant is liable for an "Inventory Check" (OF THE LANDLORDS PROPERTY)! There's then the fact that'll require a further £114 every SIX MONTHS to "renew/extend" a contract. Absolute rip off merchants, and no wonder the government has to get involved to stop agents extorting fees from tenants! Connels, you're a disgrace and I for one will be glad to see government regulations in place to limit the amount you can extort from tenants.
1/5
TrustpilotHorriffic
Already left a review titled horrific a month back. I chased repairs again this morning. They waited until 1729 and sent a email with a fake business qoute for 900 pound and tried to blame me for repairs. Truth is if they fixed bathroom wen reported in 2017 the issues would not have hapoened. They waited til they went home to send email so i couldnt discuss. Awful awful company.
5/5
TrustpilotLettings Wednesbury
I am relocating from London to the Midlands and have found Iana (I hope correct spelling) to be brilliant! I was shocked by the lapse couldn't care less attitude of most of the lettings agencies and found Iana to be pro-active, helpful and really go that extra mile. She ensured no-one else could view the properties whilst I was driving up from London, 2 other agencies cancelled viewings as I was driving!The process to date has been easy and Iana has kept in touch with me the whole way through. I would not hesitate to recommend Iana and the team in Wednesbury. Thank you :)
1/5
TrustpilotSellers and buyers my experience
I would seriously consider and be concerned if I was selling with these. Very on the bull to try and get you onto there books. I had two viewings as a buyer both times questions were never answered on several occasions and even when chased several times. Passed my personal details on when specifically told not to. Offered as a buyer pretty close to ready to go and incorrect info supplied to vendors who took a lower offer with someone who may not have been in any better position but was lower also. Even when offer made and with same question asked over and over no response. Sellers beware buyers also as not a good experience with any of the staff of which 4 or 5 were involved. I would suggest internal communication is non existing and like all on targets of some kind. This was in relation to the High Wycombe branch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox & Sons's Somerset office has 789 reviews across two platforms: 23 on Google, 766 on Trustpilot (across the whole business).
Fox & Sons Minehead is rated 1.8 out of 5 across all 789 reviews, and 4.2 out of 5 on Google from 23 reviews.
Fox & Sons Minehead, 13 The Parade, Minehead, TA24 5NL, Somerset, TA24 5NL.
