Every review we hold for the Somerset office, from every platform, shown as written. First names only.
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1/5
GoogleWe saw a flat to rent from this Agency and waited 2 weeks just for a video viewing to be send over to us and it never came but they was keeping us and telling that they will send the video just in case that no one else will take the flat as they had alot of applications (that's what they said) my husband tried to contact with Emma ( which seems to be the owner) twice and he wanted to find out why that video is taking that long to send, shall we wait for this video or shall we look to other flats (which we lost 3 already waiting for her email) and what we received from her was that my husband was rude and sarcastic on the talking when he called the office to find out what is going on. Funny is that she was being rude and not picking up the phone but telling to her staff (which they were helpful but nothing was in their hand) that she is busy and will call after (and she never did)
We can't tell if she was being racist or she had 0 communication and customer service but what we can tell is that never ever again this Agency.
Aleksandra Β· 28 March 2024
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5/5
GoogleTotally professional service a joy to deal with, could not recommend highly enough thank you Charlotte
Jaki Β· 28 March 2024
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1/5
GooglePoor service, selfish owner. Legal actions should be taken on this company for their way of dealing with customers
John Β· 28 March 2024
Agent replied Β· 27 July 2023
John, I am Emily the owner of the company and have no recollection of dealing with you whatsoever. If you would like to email me at info@evansestates.com. And maybe we could figure out what has gone on here. We have a great reputation as an agent and feel that your review is not a reflection of an interaction you have had with us.
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5/5
GoogleI recently went through a tough time in my life in which I needed to branch out on my own as a single mum. I was so worried about getting a home for me and my children. I searched for months being let down, or homes that I felt would be good enough going to quickly. I found my current home through a search engine that brought me to Evans Estate agents. Helen and Ella have been amazing...I felt comfortable and welcomed on the viewing. And I genuinely canβt thank them enough for the support and care and consideration throughout my whole application. I am now in my happy home all settled and itβs down to them. And they are professional and responsive in all communication. I cannot emphasise how great they are. If you choose them to go with you will not be disappointed. Thank you again!
Laura Β· 15 April 2021
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5/5
GoogleAlways fantastic, prompt and professional support from all at Evans, especially Helen. I thoroughly recommend this company to any tenants or landlords who require their services. Thank you.
Paul Β· 15 April 2021
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5/5
GoogleHad several dealings with Evans lately whilst looking for a βforever homeβ. Yet to find the house but have been extremely impressed with the friendly service received even though on some occasions it was out of hours π β¦
Rhian Β· 29 March 2022
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5/5
GoogleGreat letting agent. Thankyou to all the staff involved who have found my tenants. They are very professional and personable, I felt I could contact them anytime for advice and guidance. I would highly recommend them.
Sarah Β· 29 March 2021
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5/5
GoogleThank you for finding me a great tenant. Being a landlord that lives far away, having my property managed by Evans Estates is easy. Thanks team
James Β· 29 March 2021
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5/5
GoogleFriendly, helpful and 1st class service every time. Wouldnβt use anyone else! π β¦
Hannah Β· 29 March 2021
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5/5
GoogleGreat company, well managed and a great team. A pleasure to deal with.
W Β· 28 July 2016
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5/5
GoogleGreat company, well managed and a great team. A pleasure to deal with.
Pablo Β· 29 May 2016
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5/5
GoogleGreat company, well managed and a great team. A pleasure to deal with.
Wes Β· 15 April 2016
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5/5
GoogleGreat letting agency, very efficient and friendly service.
Nathan Β· 15 April 2016
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5/5
GoogleHighly recommended.
Charlotte Β· 30 March 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.