Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you Jennifer for your tenacity, ensuring our purchase crossed the line. This was no mean feat with 6 properties in tow, & a rather fragile chain. Jennifer went above & beyond keeping the drum beat going & completing in a timely manner. You're a credit to Horton & Senate, & would highly recommend. Wishing you well in 2026
Peasey · 16 January 2026
★★★★★ 5/5
GoogleThis place is brilliant good communication good understanding Charlotte is very polite and very helpful would reccomend very highly 5 stars plus
Parmjit · 16 February 2026
Agent replied · 16 April 2026
Dear Parmjit,
Thank you so much for your review. I am pleased I was able to help . You know where we are if you need anything.
★★★★★ 5/5
GoogleCharlotte is an absolute joy to deal with.
Pleasant, helpful,interested, efficient and quick to react.
Thankyou so much.
Orla · 16 January 2026
Agent replied · 16 April 2026
Dear Orla
You are an absolute pleasure! Thank you so much for choosing us as your agent. Big thank you to you for making my job as enjoyable as it is.
★★★★★ 5/5
GoogleThankyou so much Lucy Glover & Charlotte Ford at Horton&Senate for working so hard this past week and securing my apartment for me just in time for Christmas. Amazing customer service, both so helpful and kind! They put in so much effort to get this all sorted for me! Thankyou both I’m so grateful! And will recommend to everybody! Xxx
Lucy · 16 January 2026
Agent replied · 16 April 2026
Thank you for your glowing review Lucy, it has been a pleasure, wishing you all the happiness in your new home , Merry Christmas and Happy New Year !!
★★★★★ 5/5
GoogleGreat experience with Horton & Senate! A big thank you to Charlotte for her amazing support in helping us find a flat that met all our needs. She was professional, patient, and made the whole process smooth and stress-free.
Nethma · 7 April 2025
Agent replied · 25 August 2025
Dear Nethma , thank you for your glowing review, I truly am delighted to have been able to help you both find the perfect home, I know you will both be very happy here. Warm wishes.
★★★★★ 5/5
Googlethank you Charlotte, Jennifer & Sophie from both Knowle and Shirley Branches, the 2 branches working together to let my house and their staffs covered each other when anyone out of office or on leave. They have been professional consistently and always responsive with useful advises given, well done team.
Raymond · 23 September 2024
Agent replied · 23 October 2024
Dear Raymond ,
it is always a pleasure, thank you for choosing to use us us as your agent.
Warm regards
★★★★★ 5/5
GoogleSophie has been 11 out of 10 since she has joined. Always willing to help and always there for you. Has been a massive breath of fresh air from before and could not ask for more. Thank you Sophie.
Sam · 26 November 2024
Agent replied · 10 December 2024
Hi Sam, Thank you so much for your kind words, it has been my pleasure. I hope everything goes well with the safe arrival of yours and Emmas little bundle.
★★★★★ 5/5
GoogleFriendly service, helpful and quick to respond to queries. Thank you to Justyn, Charlotte and the rest of the Knowle office.
Amy · 14 March 2025
Agent replied · 10 September 2025
Thank you for choosing us as your Agent Amy , it is always a pleasure working with you.
★★★★★ 5/5
GoogleCiara, Charlotte and the team couldn't do enough to help. They were fantastic, professional and did everything they could to ensure a smooth transition to my new property
Sarah · 3 December 2024
Agent replied · 10 December 2024
Hi Sarah , thank you so much for your glowing review, we are delighted we were able to help you. You know where we are should you need anything.
★★★★★ 5/5
GoogleWhat can I say but thankyou for your hard work especially Sophie for going over and above putting up with the freezing cold to wait for British Gas.
Neil · 26 November 2024
Agent replied · 10 December 2024
Hi Neil, Thank you for the comment I was more than happy to assist you.
★★★★★ 5/5
GoogleCharlotte made moving into my first property a very easy process, would definitely recommend Senate.
Henry · 1 May 2025
Agent replied · 12 August 2025
Thank you so much Henry, you know where we are if you need anything at all. Wishing you all the happiness in your new home.
★★★★★ 5/5
GoogleI couldn't be more appreciative of the team. They have been professional and supportive throughout. My move was annoyingly complicated yet Horton and Senate were cooperative and compassionate; exactly what you need during a hectic move. Thank you all again for all of your support and responding to my 1001 questions. I would recommend this company within a heartbeat.
Shan · 6 May 2025
Agent replied · 12 August 2025
Dear Shan, thank you so much for taking the time to review, we were delighted to have been able to assist. Wishing you all the happiness in your new home.
★★★★★ 5/5
GoogleCharlotte was very professional and a pleasure to deal with.
John · 14 May 2025
Agent replied · 25 August 2025
Dear John many thanks for your lovely review, I am delighted to have been able to help.
★★★★★ 5/5
GoogleCharlotte and the team at Horton senate are excellent
They have just helped me with a new tenancy agreement
The whole experience was extremely good
I would highly recommend them
They are not only efficient and professional but also very kind
Gillian · 27 April 2025
★★★★★ 5/5
GoogleWe had an issue with our deposit, and Charlotte really helped us to resolve it. She was proactive, caring and supportive to help us resolve the issue in a timely manner.
Kelvin · 16 January 2026
Agent replied · 16 April 2026
Thank you Kelvin for your kind review, this is very much appreciated. Thank you for bearing with me whilst i resolved for you. wishing you and your family all the very best for the future.
★★★★★ 5/5
GoogleExcellent and professional quick friendly service and very helpful in helping us to sort out all our concerns and needs for a new home.Working with Sarah Maud has been great. I highly recommend Senate Property Services.
Terry · 12 November 2023
Agent replied · 24 August 2024
Dear Terry
Thank you so much for your lovely words, it was a pleasure working with you.
★★★★★ 5/5
GoogleThank you to Justyn, Sarah, Jennifer, Robyn and the rest of the team for their professionalism and dedication to selling my Mother's house at such a difficult time. I recommend this Estate Agent for going above and beyond, always keeping me up-to-date for a smooth sale.
Deborah · 19 November 2024
★★★★★ 5/5
GoogleJust brought a house through Senate and by far the best estate agents I have ever used. Kerry was amazing with keeping me updated and chasing solicitors and other estate agents to make sure was still on track. When I went back for another viewing to measure up the estate agent was amazing at offering helpful hints for the houses set up to make the most of the space given. Could not recommend more abs if I ever sell a house would 100% be using them again. Thank you so muchPositiveResponsiveness, Professionalism
Sarah · 25 August 2022
★★★★★ 5/5
GoogleCharlotte was very helpful throughout our tenancy.
Joe · 26 November 2024
Agent replied · 10 December 2024
Dear Joe
Thank you so much , it was a pleasure, always here should you need anything.
★★★★★ 5/5
GooglePeter, Kerry and Gemma were absolutely fantastic dealing with our house sale, nothing was too much trouble and there was always a speedy response on the other end of the phone.
It was a very personalised service, they were professional, discreet and ready to help with anything.
If you’re wondering which estate agents to use, I wouldn’t even look anywhere else, you won’t be disappointed.
Emma · 12 June 2023
★★★★★ 5/5
GoogleThe staff are helpful, honest and professional. They are reliable and keep you fully informed. We are very pleased with the service we received.
Lisa · 16 October 2025
Agent replied · 16 April 2026
Dear Lisa
Thanks so much for your review, it has been our absolute pleasure to help.
★★★★★ 5/5
GoogleI would like to give a grat review for Senate property.
I rented a property from them for about 3 1/2 years and been a great time.
It's been a great time spent in the property, they're professional, and always there whenever you need them.
When left the property all worked well.
Thumbs up for Kerry and the team.
I would recommend them to anyone.
Thanks for everything.
J · 12 June 2022
★★★★★ 5/5
GoogleThe team at Senate Property Services have done an excellent job in renting my properties over the last 5 years. They provided help and advice in preparation of the properties, brought forward good quality tenants which resulted in the properties being let within days of being marketed. There is good communication throughout the whole process and I would not hesitate in recommending the services of Senate.PositiveResponsiveness, Quality, Professionalism, Value
John · 12 June 2021
★★★★★ 5/5
GoogleWonderful experience for our first rental, Charlotte communicated perfectly through the whole process and was lovely during our viewing. Would definitely recommend!
Elizabeth · 29 June 2025
Agent replied · 12 August 2025
Thank you so much for your wonderful review, its been a pleasure to be able to assist you.
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