5/5
Trustpilotfantastic support on letting the flat
fantastic support on letting the flat . really great staff
Trusted Agent profile · Solihull
John Shepherd Solihull reviews
★★★★★
1,031 reviews across 3 platforms
6-8, Drury Lane, Solihull, B91 3BD
John Shepherd's office in Solihull, at 6-8, is rated 4.4 out of 5 across 1,031 reviews on three platforms, including 132 Google reviews rated 3.5.
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Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot1/5
GooglePoor customer service and poor communication. Left a viewing without telling us as we were a few minutes late due to traffic completely out of our control!
4/5
TrustpilotGood agency with handy maintenance…
Good agency with handy maintenance platform.
5/5
GoogleWe are very grateful to Aaron, the lettings manager who assisted us to secure the property, he is a very approachable and friendly person. Thank you, we are very happy here!
5/5
TrustpilotCatie was great
Rating only, no written review.
Agent replied · 31 May 2026
Thank you for your kind words, Pauleta. We are thrilled to hear that Catie provided you with great support. We appreciate your feedback and look forward to assisting you again.
4/5
GoogleBeing a new comer, renting a home is not easy. Rickie answered my email quickly and accurately. He is a considerate guy.PositiveProfessionalism, Value
5/5
TrustpilotWe rented a property through John Shepherd.
We rented a property through John Shepherd. And they were excellent. Our contact, Rickie Westwood, was brilliant. I would 100% recommend.
1/5
GoogleHave no concern in wasting people's time!
5/5
TrustpilotVery fast and efficient team
Very fast and efficient team, well definitely recommend.
5/5
TrustpilotGood experience so far with tennent in…
Good experience so far with tennent in place today
5/5
TrustpilotFriendly and easy to approach with…
Friendly and easy to approach with questions
5/5
TrustpilotExcellent service from the team at John…
Excellent service from the team at John Sepherd Lettings Dept. Thanks for helping me find my new home.
1/5
GooglePoor customer service and poor communication. Left a viewing without telling us as we were a few minutes late due to traffic completely out of our control!
5/5
GoogleHad a lovely experience with Carly Michelle, she gives you a great sense of confidence she's a great problem solver, and has been lovely to work with.
5/5
GoogleGreat help from the property manager Nanci at Solihull office. Lots of sound advice - thank you. Interested in letting properties - good to have sound help.
5/5
TrustpilotExcellent attentive service
Excellent attentive service, good communication throughout pre-sale & sale, couldn't have asked for more. Thank you again Katie & Natasha.
5/5
TrustpilotExcellent experience
Excellent experience, brilliant team..
5/5
TrustpilotLauren from Solihull branch has been…
Lauren from Solihull branch has been fabulous ! She was super helpful helping me and my family search for our new home. Amazing service
5/5
TrustpilotExpert team
They did their job perfect. Specially Nelly
5/5
TrustpilotJohn Shepherd excellent customer service
Excellent customer service from Lauren and Katie.Very helpful throughout the whole buying process from finding the property to getting the keys. Definitely recommend them.
5/5
GoogleWe can say nothing but positive things about the Solihull branch of John Shepherd, the staff are friendly, professional and efficient and we would recommend them to anybody.
5/5
GoogleSophie provided a high level of service with my property sale.Keeping me updated at every stage from enquiries to final sale! keep up the good work!
5/5
TrustpilotVery efficient
Quick and efficient- No chasing required
5/5
GoogleFabulous service from the team at John Shepherd Lettings. I would highly recomend. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
