Trusted Agent profile · Solihull
★★★★★
742 reviews across 2 platforms
1626 High Street, Knowle, Solihull, B93 0JU, B93 0JU
Hunters's office in Solihull, at 1626 High Street, is rated 2.8 out of 5 across 742 reviews on two platforms, including 174 Google reviews rated 4.5.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
1/5
GoogleBeleive me if your a tenant looking to rent a property they manage just stay away they don't know what they are doing they lie act childish push you from person to person very unprofessional company. What a bull company so since I moved in December iv had constant problems jn the house iv had a new born baby I don't even have a freezer since 3 months because I moan and get angry in regards to the problems in the house they think they got the authority to send me email in regards to termination this company is a joke il be taking them to court. You as a company are going to be finished mark my words the same way random people turn up to my house I will make sure people turn up to everyone of your houses you played with the wrong person good luck
1/5
GoogleBeleive me if your a tenant looking to rent a property they manage just stay away they don't know what they are doing they lie act childish push you from person to person very unprofessional company. What a bull company so since I moved in December iv had constant problems jn the house iv had a new born baby I don't even have a freezer since 3 months because I moan and get angry in regards to the problems in the house they think they got the authority to send me email in regards to termination this company is a joke il be taking them to court. You as a company are going to be finished mark my words the same way random people turn up to my house I will make sure people turn up to everyone of your houses you played with the wrong person good luck
5/5
GoogleHunters acquired my business due to a ‘ take over ‘ of my previous Agents.No problems with my previous Agents so naturally a little apprehensive. Hunters, how ever have proved to me what a good Agent should be like! In 12 months I have benefitted from efficiency like no other in the Account's Department. My first experience in the re-letting service recently has been truly amazing. Handled by Danielle Keyte I was provided with 5 prospective tenants ( all good ) within a matter of 48 hours!!!!! Now re-let to a quality tenant and a sizeable rent increase. During the short gap between my tenant leaving and my new tenant ‘ moving in ‘ Danielle arranged for the entire property to be re-painted @ nominal cost. A Landlords main concern is ‘ voids ‘ particularly due to current mortgage costs My new Agents, Hunters, and in particular my new Property Portfolio Manager, Danielle means that this is one Landlord that no longer has any fears in this direction. I now look forward to a long -term business association with my new Agents…….Hunters and of course my new Property Portfolio Manager, Danielle Keyte. John Balderson.
1/5
TrustpilotTook a day off work for a confirmed…
Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules.
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotThe sale of our mum’s house by Hunters estate agents
Hunters have just sold my mum’s house and the whole experience from start to finish went so smoothly. James cane and valued the property and he was very kind and professional. Rebecca who handled the sale was brilliant! She was always in communication with my sister and I and kept us informed at every step of the way. She was always quick to answer any queries we had and was very prompt in resolving them. The other staff were also very kind and professional and really supported us in what has been a very emotional journey. Thank you all so much! 😃❤️
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
GoogleHaving found the ideal property to rent and been lucky enough to be selected as a tenant by the landlord, the Hunters team really went the extra mile to smooth the process of getting me in. Leanne really helped with her positive approach to the process of gathering information, supporting and offering assistance as needed at every point. A really positive experience. Thank you to the team at Hunters. :)
Thank you for your review James, we are thrilled that we found you such a beautiful property to move to. We hope you are very happy there.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
5/5
GoogleWe were new to the area and looking for a property to rent. We tried several estate agents. Working with letting team at Hunters (Knowles) has been a great experience. Leanne , Amy and the entire team are very responsive and professional in facilitating the entire journey from looking at the property to renting and finally moving out. They are a wonderful team ready to help and get engaged. thank you !
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
5/5
GoogleLeanne and the team at Hunters are second to none . They are professional, helpful and friendly and if you are looking for a Lettings team , look no further
1/5
GoogleRenting review - Solihull/Knowle as for the moment is the same team On short: everything that could go wrong with renting a property in the first month went wrong Garden: beautiful private garden surrounded by tall bushes on sides and trees in the back. First month: our gardener will contact you, we appointed him to cut the bushes at fence level(half) - bye bye private garden & good looking garden. No questions, consultation or communication - just a notice Lounge: "lounge with gas fire" described in add, not large, but cozy looking . Confirm when we went to visit and we were told will work First month: we try to open the fire, does not work. We contact them and the answer is that it didn't work in years - leaks gas and material fitted around it is not safe Internet: Before signing the contract: their moving hub - sure you can have internet from Vodafone, we book installation Day we move in: we try to reconfirm was ok via email - no response Day before the internet was booked in: we go in person, they tell us a specific paper is required, we ask if they can ask the landlord without that -no!. Vodafone - you'll have to book again, next available spot - 3 weeks = 1 month without any broadband. BTW, almost all consultants from Vodafone had no idea what that was and asked me to just call the landlord, wish I could. Inventory: contains even a bag of dirt and a rusty bike, visibly not functional and unused for years = is ok, tenants can keep the trash safe Contract: filled with (if applicable), not clear and with no terms, just laws. Should we ask a LETTING agency which are the legal terms for notices? Not sure if it matters, but we have not negotiated the rent - we like the house and took it. Still to go this wrong... and first month didn't end yet... At this point I really regret I choose an agency over a landlord - both me and my wife we were so happy when we moved in..
5/5
GoogleBest estate agent in B93 by a mile! Fantastic customer service, and after sales service for both the buyer and the seller. Over the years we've used most of the agents in B93 to buy and sell multiple houses. We have found that stats can be misleading. Having the most houses sold, does not make the best agent, as often those sold houses have had to be significantly reduced after sitting on the market for months, the sellers left less than happy. We have found Hunters to be reliably accurate in their valuations, and as a result we have always sold much quicker with Hunters. We have also stayed sold with them, with no sales having fallen through, I suspect due to their fantastic after sales service, chasing solicitors etc to make sure everything goes smoothly. Obviously there are always things that can go wrong with selling houses, but Hunters make the process much less painful. Highly recommended!
Thank you for your review, and are so glad we managed to get you moved again! We are happy that you will recommend us to your friends and family.
5/5
GoogleGreat service and support throughout the tenancy from Hunters. In particular Molly who couldn't have done more in terms of assistance/guidance and support along the way. Everything was dealt with quickly and efficiently and couldn't recommend the agents more
5/5
GoogleHaving transferred my letting from another estate agent in Solihull who seemed to delight in overcharging and providing poor service, the contrast with Hunters has been a breath of fresh air. All of the Hunters team under Jo have been brilliant and a special mention of Leanne who has made the tenant renewal very straightforward.
Thank you for your lovely review. It is a pleasure to work with you.
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property.
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
1/5
TrustpilotDishonest and unprofessional
We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!
5/5
TrustpilotVery helpful and patient.
Very helpful, kind and considerate.We have just moved into our new home after lots of ups and downs which started with the Covid lockdown. Without going into detail we had a lot of problems with our respective buyers and sellers. Hunters at Pocklington were so supportive, patient and understanding and were with us at every step. I have no hesitation in recommending them.
1/5
TrustpilotHunters Horncastle:
Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible
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