Trusted Agent profile · Solihull
★★★★★
799 reviews across 2 platforms
1626 High Street, Knowle, Solihull, B93 0JU, B93 0JU
Hunters's office in Solihull, at 1626 High Street, is rated 2.8 out of 5 across 799 reviews on two platforms, including 174 Google reviews rated 4.5.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
1/5
TrustpilotWorst Estate Agency of all time and Racist!
Knowle - Hunters! Worst Estate Agency of all time! AVOID - They lie about everything and provide incorrect details! They are rude and came of really racist to my partner and I! We were really upset by this experience! Please, I beg. Stay away and keep your peace of mind!
5/5
GoogleLeanne turner was very helpful always got back to me with any updates.
Thank you so much for your feedback - we hope you are very happy in your new home
1/5
TrustpilotRude and unprofessional
I had a viewing arranged and nobody could give me a meeting point for a large apartment building with several entrances. Spent nearly 20 minutes at the location wondering around and trying to reach the person that was supposed to show me around, all calls declined. Office couldn’t get through to her either and when she finally calls me is to rudely tell me off for not showing up at a different entrance when she never told me where to go, speaking to me in an angry tone and then hanging up.
5/5
GoogleAfter being stuck on the market with another local estate agent for 6 months I had almost given up hope with ever thinking I would sell my property, but along came the team at Hunters. They took time with ensuring every detail was perfected online and the photographs looked great. Instantly the team were very pro-active and contacted me regularly with updates, I am now settled in my new home and cannot thank the team enough! 5*****
Thank you Mr Bishop, we are delighted you experienced a great service at Hunters
1/5
TrustpilotElecting Not to Evict Violent Tenant which Assaulted Another Tenant with a Knife
I am compelled to write this review to express my deep concern and disappointment with the lack of action taken by Hunters in response to a serious safety incident within one of their managed properties.Recently, I was assaulted by one of their tenants who not only brandished a knife but also forcibly entered my apartment and injured my cat. This shocking and dangerous incident has left me and other residents in the building feeling vulnerable and fearful for our safety.Despite the severity of the situation, and their tenant pleading guilty to assaulting another tenant, the response from Hunters has been shockingly inadequate. Instead of promptly addressing the issue and taking steps to ensure the safety of all residents, the management has refused to evict the responsible tenant. This decision is not only a blatant disregard for the well-being of other residents but also a failure to uphold the basic standards of tenant safety and security.It is deeply disheartening to see a property management company neglect its responsibility to maintain a secure and peaceful living environment. The safety of tenants should be paramount, and it is unacceptable that Hunters is allowing such a threat to persist within the community.Prospective tenants, please be aware of the lack of security and prioritization of tenant safety at properties managed by Hunters. In the face of a serious security breach, the management's inaction speaks volumes about their commitment to the well-being of those who entrust them with their housing needs.I urge Hunters to reconsider their stance and take immediate action to ensure the safety and security of all residents in their managed properties.Michael Ryan
5/5
GoogleGrace and Jess have been extremely helpful, kind and professional on the lead up to advertising the house and when viewings were taking place. They kept in constant contact via phone, watsapp and email so you always knew what was going on and what was to come. They arranged viewings close together and at times that were convenient for us with a 1 year old and a dog. Overall, we are very happy with the service that has been and continues to be provided throughout the sale.
2/5
TrustpilotHad Hunters out to value my property…
Had Hunters out to value my property for sale but got really bad vibes from the valuer. Found them to be unprofessional so went with another agency (who were amazing)Unfortunately a property I liked was up with Hunters. Tried to negotiate a deal on the property but the communication through Hunters was not good. I don’t think it was the process rather the person handling it. When negotiating you would expect them to act as professional intermediaries however they were disinterested and as cold as a wet fish. I would have been better dealing directly with the homeowner and we may have been able to make a deal. I left my offer on the table but I have no idea if that was ever passed onto the homeowner. I’m sure there will be some great Hunters branches out there but I’ve not come across one yet. My heart sinks a bit now if I see a property up with Hunters. I just don’t want to deal with them ever for a purchase.Edit.We did end up buying a house through a Hunters branch. Although I did do the deal directly with the homeowner in the first instance we agreed on how to proceed and then we went to the agent. They were actually very good so I guess it’s pot luck which branch you use.
5/5
GoogleJo and Leanne at Hunters are exceptional ambassadors for Hunters. They are empathetic, helpful and very knowledgeable. So many agents treat tenants as an inconvenience and second class citizens, whereas with Hunters we felt respected and helped. We very much appreciated their advice and support and would strongly recommend them to anyone looking to rent in the greater Solihull area.
Marc, Thank you for your wonderful review! We are happy with how impressed you have been with our personal service. It has been a pleasure working with you. We wish you all the best, The Hunters Knowle Team.
5/5
TrustpilotNicole- Hunters Middleton
Nicole, who works at the Middleton branch had been fantastic from start to finish. I recently bought a house and the solicitor part of the process was slow and poor on communication. Nicole chased information, kept me updated and did check ins. Highly recommend.
1/5
TrustpilotTotally disgusted
Totally disgusting practices. This company are selling a detached property next to my home. They say it’s impossible not to include a photograph of the full frontage of my house as well. I requested the photo be cropped or changed. For a few days I regained my privacy but again the original photo has returned and is all over the internet. They say they can’t show their clients garage without my house being in the picture. Absolute garbage as the garage is on the other side of the house being sold not next to my house!!! It’s obvious they are using my home to paint a picture of a nice residential road. It’s 100% possible to take a photo showing the house , driveway and garage of their clients property without including my home. Awful just awful.
1/5
TrustpilotI cannot recommend this agency and…
I cannot recommend this agency and especially its branch in Solihull. Hunters took over the care of a house I had been renting for 11 years. At the handover of the house, no one even showed up to inspect the property, make a report and collect the keys. The property was inspected by them after 6 weeks with serious complaints about the maintenance of the property.The deposit was not returned. In the meantime, when I was already living elsewhere they sent assignments to pay rent for a house I had not occupied for a long time. Zero professionalism. No response to phone calls, messages left, etc.Avoid this agency. Do not rent premises through its agency. Problems guaranteed.
5/5
TrustpilotMassive thanks to Hunters Brentford
Massive thanks to Hunters Brentford, especially Josh, Vic and Min Sharma who we’re always at the end of the phone to answer our queries and keep us sane through the minefield of selling our property. Josh was especially helpful with his excellent communication, he really owns his job 👏👏👏👏👏 Thanks again to you all.
5/5
GoogleThe team in Knowle were great, the property was advertised superbly, multiple viewings booked and achieved over the asking price, couldn't of asked for a better service!
A superb result Beverley and thank you so much for taking the trouble to post a review. We look forward to assisting you, your family and friends with all of their property requirements in the future.
5/5
GoogleLeanne was great! She was very calm and organised everything for us to move in on the date we needed. She is polite, professional and friendly. The move went completely smoothly!
5/5
GoogleExcellent service from Hunters from start to finish. Very responsive but also proactive. Jack and Lydia were great to deal with.PositiveResponsiveness, Quality, Professionalism
Thanks Claire and we look forward to assisting you again in the future with all of your property requirements. In the meantime we wish you well in your new home.
1/5
TrustpilotIf I could give a negative score I would
S. YORKS. If I could give a negative score, I would. What an absolute bunch of useless w-----s. As a tenant we, get 6 monthly inspections, not a problem at all. The problem is, they hardly ever do the work needed & when they do, they employ the most r------d & incompetent person possible & the quality of the work is ALWAYS s--t. When you complain, they do nothing about it. For people using them as an agent: they are letting your properties deteriorate while charging you the earth.
5/5
TrustpilotHuge thank you to Hunters estate agents Abbeywood
A huge thank you to the Hunters team at Abbeywood, Helen Pittard,Sam King; Dominic Blake, Through your extensive knowledge of the market,the sale of the house was effortless and stree free,great communication throughout, we are so impressed with how easy you made the process and cannot thank you enough. The use of a sales progressor (Laura) was very much appreciated Andy, Dave; Paul
1/5
TrustpilotI was called in regards to a rental of…
I was called in regards to a rental of a property. Property has a tenant renting still while adequate information wasn’t provided. Lastly a hmo was offered which wasn’t what I am or was looking for.
1/5
TrustpilotThis estate agent are useless
This estate agent gives all the sales patter and promise to do all sorts fail to ring you back lie about the situations going on I have a few properties to sell I've had rented for years but giving them up as retiring I will not be using this company after the last experience all I can say is avoid
5/5
TrustpilotGemma gave great service…
Gemma from the start was very prepared and came with all the relevant information the others did not all has been smoothly run and I have no problem of recommending them
5/5
GoogleGreat service, helps me a lot. Especially Mrs Jackie, she is really patinet and efficient person, finally we moved in our new Home . Highly recommended
Thank you for your feedback. I hope you're enjoying your new home.
1/5
TrustpilotThis is one of the worst company ever
This is one of the worst company ever. My deposit is stuck with them for more than 4 months now. mary.mcgarry is the worst representative to work with. they never respond. we have been following for 3 months over call and emails but they pick up call and then keep saying we will get back to you. Never wok with Hunter.
1/5
TrustpilotEstate agent was the rudest I've ever…
Estate agent was the rudest I've ever seen. Property was rented and we were not told before making a 1 hour trip. Arrived 4 mins past agreed time and we were insulted beyiond measure. I wish I could take legal action against them.
5/5
TrustpilotHunters Percy St Branch Newcastle Upon Tyne.
I needed to sell a flat & came out of M & S & saw Hunters I went in & was greeted warmly by Bo TsangThe way Hunters photographed the flat was lovely &the video of the property made people feel they wereinside the flat. Anytime I contacted Bo Tsang or Steph-Pert-Thomas I got good service & any concerns were addressed quickly. Way Above Average help, lovely people who do their very best fora customer. I used the Percy St Branch in NewcastleIf you need to buy or sell go to HUNTERS
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