Encasa reviews

★★★★★ 5/5

Google

Maisy is amazing and lovely, she’s always smiling! I had a great experience with Maisy from Encasa from start to finish. Everything ran smoothly, communication was clear throughout, and the whole process was handled very professionally. She’s a credit to the company. The sale was completed in just over three months, which I was really happy with. Any questions I had were answered quickly, and they kept things moving at every stage. I’d definitely recommend her to anyone looking for a reliable and efficient estate agent. Thanks again for making the process so straightforward!

Will · 16 March 2026

★★★★★ 5/5

Google

Big shout out to Maisy at Encasa she has been fantastic from the very start of the process! She was always responsive to emails and calls whenever I needed her, and consistently professional and informative throughout. As a first-time buyer, that made a huge difference and really put me at ease. I would highly recommend Encasa to anyone looking to buy a property they’ve been brilliant and helped me secure my first home ❤️

Shahbaz · 9 April 2026

★★★★★ 5/5

Google

Used Encasa for the sale of our home in Yardley. Adrian and the team were fantastic to deal with, provided great service and support through the whole process. We were very happy with the sale and would recommend Encasa to anybody in the process of moving home. Maisy dealt with us specifically and was a pleasure to deal with, always available and willing to answer questions or queries.

James · 2 April 2026

★★★★★ 5/5

Google

Thank you Maisy from Encasa for my transition into my new home, so helpful and professional, helped me achieve a realistic price and guided me through every step, always on hand with advice and information, nothing too much trouble. Would highly recommend and use Encasa again. Thank you so much Maisy

Jayne · 16 February 2026

★★★★★ 5/5

Google

Encasa Estate Agents in Olton were amazing in helping us find and secure our dream home. We’re so grateful for their support and professionalism throughout. A special thank you to Maisy and Sinead for going above and beyond, we couldn’t have done it without them. Highly recommend!

Bis · 16 February 2026

★★★★★ 5/5

Facebook

Encassa placed Somalian tenants in my property, telling me they were professionals earning £70k a year, when in fact they were on benefits. They have repeatedly missed property inspections, with over a year’s worth overdue, and I face more than £10,000 worth of damage. They consistently achieved below-average rents, claiming tenants could not afford increases, yet those same tenants were taking six-week family holidays abroad. When I raised concerns about electrical repairs, they dismissed issues as only requiring £250 of work, despite my being an electrician myself. They failed to provide the proper paperwork, which should have shown “unsatisfactory” results. On one occasion, when I complained, they offered “as a gesture of goodwill” to renew the tenants’ contract for another year. I pointed out that the tenancy was already rolling and questioned how this benefited me, only to be told it made the tenants feel more secure. Even when inspections were carried out, they were not done properly. I constantly felt like they were trying to mislead me , when I had financial problems their director was on the phone saying he wants to sell 3 properties or mine all for 25 percent below market value ans I could hear excitement in his voice. Encassa stopped sending me the rent and sent it to a second charge holder who I proved to them with legal paperwork had no entitlement to the rent . A few years ago I decided I didn't want to use encassa and sent them an email and the tenants, encassa just told the tenants to keep paying them .

Alan · 6 September 2025

★★★★★ 5/5

Google

Encasa were my third estate agent to give me a valuation on my home, Adrian valued it much higher than the previous 2 and sold my property within a week for more than the asking price. Much to my delight. Denise was an absolute superstar keeping me well informed of everything that was going on with my sale. By far the best agents i have ever dealt with.

Cheese · 16 April 2024

★★★★★ 5/5

Google

Encasa were my third estate agent to give me a valuation on my home, Adrian valued it much higher than the previous 2 and sold my property within a week for more than the asking price. Much to my delight. Denise was an absolute superstar keeping me well informed of everything that was going on with my sale. By far the best agents i have ever dealt with.

Angela · 13 September 2023

★★★★★ 5/5

Google

Great experience with Encasa . Maisy and the team worked hard on finding buyers and keeping us informed all the way through the sale transaction. Good advice given on pricing and strategy and would have no hesitation using Encasa again . A very professional service throughout.

Jan · 16 November 2025

★★★★★ 5/5

Google

Small but very efficient estate agent , from day one Adrian set everything out for me , Sam was the agent who viewed my house for me , I lived 50 miles from my house I was selling , she updated me regularly , when I had accepted an offer , …

David · 16 April 2024

★★★★★ 5/5

Google

I would highly recommend Encasa team to anyone . Maisy was very helpful and had great communication from arranging a viewing to getting the keys to my New Home. As a first time buyer she made the whole process a lot easier and very positive experience.

A · 20 May 2024

★★★★★ 5/5

Google

Outstanding service from Encasa to get my sale over the line and a pleasure to deal with. They worked hard to find the right buyer for the sale, and despite challenges we got it sorted with good communication from the team. Special mention to Sinead who all helped get everything sorted. I was very happy with the service provided.

Matthew · 14 February 2025

★★★★★ 5/5

Facebook

I just want to say and big Thank You to Mitch and his wonderful team for looking after my rental property. I have had some terrible service in the past with my old estate agent and made the best decision ever moving to Encasa. It has been a refreshing experience dealing with Encasa. The communication is first class with quick responses. Mitch is supportive/approachable and knowledgeable with any concerns and questions and I have asked a lot of questions. Impeccable service and genuine ‘human’ understanding. I wouldn’t hesitate to recommend Encasa to others. Best agent I have dealt with as my landlord. Thank you very much again to Mitch and the whole team at Encasa and a fantastic service.

Yee · 24 October 2017

★★★★★ 5/5

Google

Encasa have been amazing! definitely the best letting agents! Karolina has been so supportive and helpful in helping me secure my dream flat. I'm so happy with Encasa. I'd highly recommend them. I also want to thank Debbie for her support!

Zeeiimah · 16 April 2024

★★★★★ 5/5

Google

Iain and the team at ENCASA estate agents were extremely caring and compassionate when dealing with selling a loved one’s home. They were efficient throughout and communicated at all stages throughout. I would have no hesitation in recommending ENCASA.

Darryl · 20 May 2024

★★★★★ 1/5

Google

Extremely unprofessional and dishonest service. I strongly advise anyone to avoid dealing with Encasa Sales & Lettings. My tenancy ended on 4 July 2025, the property was professionally cleaned, and the keys were returned with the agent present at the inspection. At that time no issues were reported by either the agent or the landlord. More than two months later, the agency suddenly came back with fabricated charges and inflated costs (claiming cleaning fees, blind cord replacement, and an outrageous £175 for an old, scratched sofa that was already in poor condition when provided). This is nothing short of a scam attempt to take money unfairly from my deposit. I repeatedly tried to contact the agent through WhatsApp and phone during this time and received no response. Only after I pushed did they produce pictures dated months later, which is completely unacceptable and goes against basic professional standards. On top of that, I had to live with a faulty electricity meter throughout my tenancy, causing serious distress. I escalated this to the Energy Ombudsman and won my case against Octopus Energy, which says everything about the poor conditions I was forced to endure. Their handling of this tenancy has been dishonest, exploitative, and totally unprofessional. If you value fair treatment, transparency, and peace of mind, stay away from this agency

Seif · 16 October 2025

★★★★★ 1/5

Google

Encassa placed Somalian tenants in my property, telling me they were professionals earning £70k a year, when in fact they were on benefits. They have repeatedly missed property inspections, with over a year’s worth overdue, and I faced more than £10,000 worth of damage. They consistently achieved below-average rents, claiming tenants could not afford increases, yet those same tenants were taking six-week family holidays abroad. When I raised concerns about electrical repairs, they dismissed issues as only requiring £250 of work, despite my being an electrician myself. They failed to provide the proper paperwork, which should have shown “unsatisfactory” results. On one occasion, when I complained, they offered “as a gesture of goodwill” to renew the tenants’ contract for another year. I pointed out that the tenancy was already rolling and questioned how this benefited me, only to be told it made the tenants feel more secure. Even when inspections were carried out, they were not done properly. I constantly felt like they were trying to mislead me , when I had financial problems their director was on the phone saying he wants to sell 3 properties or mine all for 25 percent below market value ans I could hear excitement in his voice. Encassa stopped sending me the rent and sent it to a second charge holder who I proved to them with legal paperwork had no entitlement to the rent . A few years ago I decided I didn't want to use encassa and sent them an email and the tenants, encassa just told the tenants to keep paying them .

John · 16 September 2025

★★★★★ 5/5

Google

Recently used Encasa to sell my property & absolutely recommend them! From the first initial phone calls with Ian & Adrian I could see they were both professional but also down to earth. The photos taken of my house were fantastic & it sold within weeks for over the asking price! The viewings were well organised - thank you to Sophie for carrying them out & the feedback after each one, thank you so much to Sam & Denise for constantly chasing, assisting with queries, keeping me informed - nothing was ever too much trouble. A great company to use to sell & buy through, absolute professionals with a friendly touch and a great price.

Cherry · 10 June 2023

★★★★★ 5/5

Google

Karolina and the team are amazing, the communication is always clear and concise . I honestly would highly recommend them to anyone who is looking for a 1st class estate agents !

Shane · 20 May 2024

★★★★★ 1/5

Google

Unprofessional Estate Agency, you ring them up for a property viewing that they list on the market, then they never get back to you Update: if your estate agent is Maisy just remember not to get your hopes up. She takes under the table offers and seems well connected with cash buyers. I offered almost 20k more than the asking price and still didn’t make the cut because she had a deal with someone that was buying the house for way less then what I offered.

David · 11 March 2024

★★★★★ 5/5

Google

Encasa looked after the sale of my late parents house. The service they provided was excellent, I would not hesitate to recommend them to anyone. Especial thanks to Adrian and Sinead who made the whole process easy and transparent. Thanks so much

Andy · 26 February 2025

★★★★★ 5/5

Google

I would really recommend renting with Encasa, the level of service received was outstanding. Karolina was very welcoming and professional. Such a pleasant, smooth experience. Thank you Encasa. Jermaine

Marcus · 16 April 2024

★★★★★ 5/5

Google

ENCASA Estate agents: Brilliant service, friendly, helpful and a very special thank you to Maisy for all recomedations and advice. Worth it!

Łukasz · 16 September 2025

★★★★★ 5/5

Google

It was very difficult going through the process of selling my house however the process was made easier with the support of Encassa and a big shout out to Sinead (mortgage broker) who gave fantastic customer service and was readily available with any queries we had 👏👏 …

Sharon · 23 August 2024