Trusted Agent profile · Solihull
★★★★★
1,374 reviews across 2 platforms
Blythe Gate, Blythe Valley Park, Solihull, B90 8AT
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Solihull, at Blythe Gate, is rated 4.0 out of 5 across 1,374 reviews on two platforms, including 5 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotSales are very welcoming
Very attentive and friendly
Good morning Susana, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotVery generous with time and information…
Very generous with time and information about the house and surrounding areas.We got mire than what we expected.
Thank you for taking the time to share your experience.
5/5
TrustpilotFriendly Sales Executive
The Sales Executive (Lesley) was very understanding and not pushy as some we've encountered in the past. We were undecided on two different plots (one available and one to be built). She very kindly suggested that we take our time, think and make a decision.
Thank you for taking the time to leave a review. It's great to know that Lesley provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotGreat communication and loved the site
Great communication and loved the site! Thank you for showing us around 118 Cromer.
Thank you for taking the time to share your experience.
1/5
TrustpilotTerrible service
Terrible service! 0 support! Reserved a property and was informed flooring was included in the price. This later turned out to not be the case we had to find the money to do this ourselves! We were shown a door and advised that it would be ours. After exchanging we were told that this was another thing they messed up. We had to find out from a local Facebook page that our house was going to be delayed as Crest did not bother to inform us. They are trying to lie their way out of the situation by telling us they informed my solicitors. This was proved by our solicitors to be incorrect. My advice to anyone would be don’t waste your time. If you do, then hang up the phone and ensure every single detail is written down. I recently address the flooring situation and was told it was a sale error. When I pressed for further details I received the following, as crest aren’t a fan of naming and shaming I have marked the names of staff with ‘XXXXX’Dear Miss Little, Historic issues regarding XXXXX have already been addressed. A further response on this is not warranted. Kind regards E XXXXXSales Manager Crest Nicholson EasternAcademy Place, 1-9 Brook Street, Brentwood, Essex, CM14 5NQTel: 01277 693230
5/5
TrustpilotWe're in the process of buying a flat…
We're in the process of buying a flat at Walton court gardens in Walton on Thames. Aj and the team have been very cooperative and helpful throughout this daunting process. They have always promptly replied to our emails and returned phonecalls. Would definitely recommend their customer service!
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
5/5
TrustpilotNew build reservation process
Great experience so far in trying to buy our first home. Crest Nichsolson team at Rowden Gate really attentive and helpful. Reservation done, fingers crossed.
Thank you for taking the time to share your experience.
4/5
TrustpilotPragmatic ,effective services.
Beginning of new home journey,I have gained with a pleasure and sincerely welcome. Earnestness and helpful that I made the reservation agreement with Natalie Hallett.Also the Brooklands Park Sales Team.
Thank you taking the time to review a review, we are thrilled of the positive experience you had with the team.
5/5
TrustpilotVery informative
We found the sales person to be knowledgeable and friendly. She was able to answer our questions quickly and efficiently.
Thank you for taking the time to share your experience.
1/5
TrustpilotAwful company
Awful company. Avoid! Never buy a home that has anything to do with these people. So disorganised and the craftsmanship is shocking. Broken windows, mould, unaligned doors, damp... the list goes on and they want nothing to do with it! No responses from customer services - DO NOT BUY
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
1/5
TrustpilotDO NOT BUY FROM THESE COWBOYS
DO NOT BUY FROM THESE COWBOYS. Rowan Park in South London has been beset by build problems plus no new doctor's surgery, no new community hall and the parkland is so poor Merton Council won't take it over. Living hell.
5/5
TrustpilotStaff is very good and helpful
Good afternoon Crystal, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
5/5
TrustpilotFriendly and Patient Team
Sam and Josh have been friendly and helpful. Naturally we have had a myriad questions but this has been no bother for them and we haven't felt rushed at any stage. I would happily recommend dealing with them to friends and family.
Thank you for taking the time to leave a review.
5/5
TrustpilotThe lady that showed us around was…
The lady that showed us around was lovely
Thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
5/5
TrustpilotStaff are very helpful and friendly
Good afternoon, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotClarity of explanations
Clarity of explanations, answered all questions fully
Good afternoon Christine, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experiences and are happy to hear about your positive experience with us.
1/5
TrustpilotFailed to meet Fire Regulations
Yet another corrupt and incompetent house builder. My apartment was build so poorly that water ingresses in from every window and water streams in from the balcony when it rains. I have to place buckets down to catch all the water. The block isn't even 4 years old!I had an independent inspector round, what they found was shocking. The block hasn't even been build to fire and damp proofing regulations. Crest ignore all my attempts at contacting them, I know many others on my estate having similar issues. Cowboy outfit, avoid their homes. They may look nice at first, but they aren't built to standard regulations.
5/5
TrustpilotExcellent customer service all round!
Excellent customer service all round in this early stage of our experience with the Rowden Gate development. Have total confidence in everyone we’ve spoken to so far. Extremely helpful!
Thanks for writing a review and sharing your experience.
5/5
TrustpilotOutstanding
the sales advisor ‘Craig Forrest’ was outstanding, we had to find a home quickly, he sorted every anxiety with waves of assurance and impressive competence, looking forward to moving in!
Thank you for your review, Craig will be thrilled to hear your comments.
5/5
TrustpilotWould 100% recommend Crest Nicholson
Would 100% recommend Crest Nicholson. Diane, Sam and Darren have been great and have made me buying my first home a really pleasant experience. Thank you!
Thank you for taking the time to share your experience. Diane, Sam and Darren will be thrilled to hear your comments.
5/5
TrustpilotSo far so good with reserving a plot at…
So far so good with reserving a plot at Brooklands Park, Bristol. All the team very helpful and friendly
Thank you for taking the time to share your experience.
1/5
TrustpilotFire safety scandal
Great sales experience. Good initial after care. Sadly 6 1/2 years later we are now caught in the fire safety scandal. Facing huge service charge bills from 24/7 waking watch and the remediation bill.Crest haven’t shared their survey findings with us but agree some cavity barriers were missed. They now refuse to communicate with me even though I’ve never been rude.It’s ruining my financial future. The NHBC warranty isn’t fully paying out. They don’t seem to care now. I can’t sell, it’s a nightmare.
5/5
TrustpilotI found the agent extremely helpful and…
I found the agent extremely helpful and thought the flats I was shown to be excellent.
Thank you for taking the time to share your experience.
5/5
Trustpilotanswered all my questions that i asked…
answered all my questions that i asked i may go back for a second look when the property i may be interested in when the plot gets released
Thank you for taking a time to write a review and share your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
