Crest Nicholson Solihull reviews

★★★★★ 1/5

Trustpilot

False Promises, Mislead and No Responsibility

As a young couple buying looking to buy our first home through shared ownership, we put our trust in Crest Nicholson only to be led on for 9 months and then cut off with little explanation.We were looking to buy a property via shared ownership at the Cringleford Heights site. In November 2023 after getting qualified we were invited to attend the sales office on site where we chose the plot we would like and were given a full explanation into the building process of the house. At this point we were told we couldn't reserve the house until the shared ownership scheme was set up but we were told "this house would be yours unless you chose to pull out"Between November and February we were invited to visit the Cringleford Height location multiple times to chose our Kitchen, bathroom and flooring, visit the show homes and complete Crest Nicholson's meet the builder process. We were even asked by the sales rep to sign the bedroom wall with out names and dates of visits. Still at this point we were not allowed to officially reserve the house and were advised the shared ownership scheme would be coming soon.Over the next few months we had to keep asking for updates but were continually told it was coming soon, but again we were invited to view the plot and see the progress inside the house.Finally at the end of June, we were asked to send our financial details to a third party as the scheme was about to be launched. At this point we believed we would be soon be starting the paperwork to purchase the home and had no communications from Crest that there was any risk of this not happening.At 6pm on Friday 2nd August we received a phone call from the sales rep at Cringleford Heights saying that due to a "planning issue" the third party providing the shared ownership has pulled out and our house was now being advertised for sale. This came as a complete shock to us as less than a month before hand, we had been sent a checklist to send over documents to start the process.We put in a formal complaint with Crest Nicholson to try and find out how this had happened and why we were made promises by the sales rep at Cringleford Heights that they could not keep. We then received a phone call from the Senior sales manager who listened to our complaints. We were told by the senior sales manager that this would be looked into as soon as possible both her and the sales rep "did not want this hanging over their heads".A month later we received our first formal response from the senior sales manager where they took no responsibility for the situation, failed to explain what the issues were and ignored many of our queries raised in our complaint. The very next morning the plot was showing as for sale on the Crest Nicholson website. We responded straight away outlining the points in Crests response that were not true and also highlighted the points in our complaint they had ignored. The senior sales manager responded saying we would received a response in up to 6 weeks time, which is longer than the complaints procedure outlined on the companies website.Our complaint was then escalated again to the Managing Director who once again dodged the majority of our queries and decided to answer a select few. While again not taken any responsibility for Crest not being able to fulfil the promises they had made to us, he also suggested the situation was "particularly emotive". At this point the the Managing director also confirmed they had spoken to the sales rep who conveniently said they had no recollection of making the promises to us that this would be our home unless we pulled out.We again pushed back asking for an actual explanation on the reason for the planning issue and also asked for Crest to take some responsibility and show some empathy towards us, once again the Managing Director failed to do this.On the final response we have received from Crest they still haven't told us what the planning issue was, nor have they taken any responsibility for the way the sales rep made us promises and mislead us through the 9 month period we were lead to believe this would be our home. The only offer we have had is for Crest to set up a meeting for us with a financial advisor. Crest are fully aware of our financial situation as we were looking to buy a shared ownership home and this was yet another slap in the face from them.To this day we are still unaware of the planning issue which led to the third party pulling out, yet they are continuing to sell homes at Cringleford Heights.The customer service we have received has been beyond poor and not only would we not recommend any buys a home from these developers, we strongly recommend you look elsewhere.

Craig · 30 October 2024

★★★★★ 5/5

Trustpilot

Brightwells Yard

We called into the Brightwells Yard development this morning and Sally was extremely helpful. Not only did she show us around potential apartments, she took the time to find literature which will help us to make a final decision about whether to buy or not. Thank you Sally!

Sarah · 14 January 2024

★★★★★ 5/5

Trustpilot

Friendly helpful staff

Friendly helpful staff , Beautiful homes.

C · 29 September 2026

★★★★★ 5/5

Trustpilot

Great Customer Service at Crest Nicholson!

Had a wonderful home viewing appointment with Crest Nicholson. The staff was super friendly, hospitable and answered every single question we had while showing us around the available property. A very informative and welcoming experience overall!

Bhags · 10 October 2026

★★★★★ 5/5

Trustpilot

A day went spent

We were expected for our appoinment and welcomed. Although the assistant we met was not the assistant we made the appointmwent with, she soon put us at ease and was quick to pick up on what our situation was and why we were visiting the site. Based on this we were given a very good overview of what the site had to offer both at present and in the future. We were given leaflets about all the types of property we were interested in as well as a guide to the site itself showing all the properties both existing and planned. The assistant was able to tell us what was happening with surrounding land with regards to development being completely open and honest with us. All our questions were well answered and we went away very satisfied with the visit.It would have been nice to be able to see a show house but this wasn't possible but we were told that the site at Ashford had identical builds and could accomodate a viewing if we wanted.

Danny · 27 October 2024

★★★★★ 5/5

Trustpilot

Superb service

We went to see houses today and Kelly is smashing. She is patient with us, provides loads of information and takes time to show us all the houses available. Extremely professional and friendly. Thank you very much.

Jacqueline · 8 August 2024

★★★★★ 5/5

Trustpilot

Lesly was Very Accommodating and had a…

Lesly was Very Accommodating and had a calming nature to her. She was friendly funny and approachable. She made the experience for me and family very enjoyable and nice. The homes were beautiful and she explained every step of the way to us nicely.

Issachar · 2 April 2024

★★★★★ 5/5

Trustpilot

Great service, thanks Dylan!

Was a pleasure to be shown around this new development next to Walton-on-Thames Station by Dylan. Easy and quick negotiation, no questions unanswered, just the way I like to do business. Not pushy just very nice indeed! In half an hour we bought our lovely 2 bed apartment and still we know we can ask Dylan for advice on pretty much any aspect of our purchase. Thanks Dylan!

Anonymous · 2 April 2022

★★★★★ 5/5

Trustpilot

It was a good experience starting from the ambience, space, bus route, clean calm and quiet.

It was a good experience starting from Ms Shaw who did the viewing and talked me through all amenities and schools around the area.It was nice to know that I never felt I would be alone seeing the property had people of same profession and nationality as my self as well.This property is very beautiful and spacious , the environment is calm for families with young children.However the parking is also what needs to be improved on,I know it’s difficult but when we have guests where are they allowed to park .

Customer · 21 October 2024

★★★★★ 5/5

Trustpilot

Great house

Great house, loved it

Declan · 6 October 2026

★★★★★ 5/5

Trustpilot

Great support from Katrina

We recently visited the Cringleford development and were shown around by Katrina. She was incredibly knowledgeable and went the extra mile to help us through the process. We've visited a few developers and she has been by for the most helpful. Thanks Katrina!

Joshua · 7 April 2024

★★★★★ 5/5

Trustpilot

We have had the best experience…

We have had the best experience reserving our new home at Wycke Place, Maldon .From the first viewing Rachel was so friendly and helpful and answered all our questions.Hayley and Shaun then helped us immensely at the reservation stage, and the three of them have made everything a pleasure. They are all very welcoming and are easy to contact which is refreshing. Very excited to move in …

Wendy · 6 February 2022

★★★★★ 1/5

Trustpilot

If I could give a 0 rating I would

If I could give a 0 rating I would I have honestly had the worst experience since moving into my house at the end of August. The aftercare team are the most unhelpful and inhuman people I have ever spoken to. A week after moving into my home I discovered I had a booklice infestation that got worse day by day until they eventually spread across the whole house. They were all over the walls, ceiling and floor. I was hoovering them up 4 times a day and they were just relentlessly coming back. I called sage and crest to speak to them about the problem and was told because this was not a defect they were unable to help. Booklice are caused from damp or mould and unless the root cause is found you cannot get rid of them. I told crest I was worried to leave the house for a week while I went on holiday because the house would’ve been overrun by the time I got back. Again they did nothing to help. When returning from holiday my worries had come true, the kitchen floor, cupboards, window ledge and downstairs toilet where absolutely crawling in them. I called Crest who again refused to come out and have a look and advised me to get pest control out and get a report to identify the cause, which I did at my expense. I got the pest control report which identified the area they were coming from and clarified they’re caused from damp, mould and leaking pipes. They again refused to take accountability and suggested sending someone out to check the extractor fans which was a waste of both my time and theirs. They refused to send a plumber because it wasn’t a defect down to them even though they hadn’t been out the check. After no success I paid for a professional snagger who did a thorough check of the house. As expected, there was in fact a defect with the plumbing and there was a leak in the bathroom everytime the shower is on. Under the bath tub and kitchen counters is loads of insulation that doesn’t need to be there. This is the perfect breading ground for the infestation of booklice. Finally some answers so I can get some help….. no, again even after two reports from professionals stating the cause they refuse to take accountability.The plumber came out and identified leaks in two places in the bathroom which over the last month would’ve been contributing to damp conditions, enhancing conditions for pests. The snagging report found 80+ faults with the house. Staircases out of plumb, walls out of plumb, sound proofing missing between the brickwork in between the houses and so much more. Crest rejected the majority of the faults as cosmetic. In a brand new house I’m not sure how you can reject issues as cosmetic. It Is a matter of fact they’re down to poor workmanship! Chips in the plaster, paintwork not finished or cleaned up, silicone not done properly. When I moved in the patio doors didn’t shut properly. Surprisingly, they did send someone out to this. The tradesman said they can’t have been inspected or signed off as there were fixing parts in the door that should have only been there for transportation purposes. The doors hadn’t been installed properly or adjusted to fit the space. It also hasn’t been siliconed thoroughly on the outside.The new build house has caused me nothing but stress, anxiety and many sleepless nights.I would absolutely avoid Crest Nicholson and Sage Homes

Naomi · 8 October 2024

★★★★★ 5/5

Trustpilot

The staff have been lovely and so…

The staff have been lovely and so welcoming!

Breagh · 7 September 2026

★★★★★ 5/5

Trustpilot

Crest Nicholson Windsor Gate, excellent home design

We were looking for a traditional stylish new home. Crest Nicholson has provided us with a stunning selection of gorgeous detached houses with unusually large gardens, no property is over looked and simply meticulous house design. At first, I couldn't exactly imagine how the development is offering anything different. But due to the circumstances (.....) I revisited this particular site. Honestly, I was surprised at the level of the service and quality of the workmanship that has been put in to build those lovely houses. This is beautifully planned living by design, nature and environmental protection all the same.Although I feel I have a great place to live in, I was cautious about making right choice in these market conditions. The developer understood our concerns, we felt supported in every way throughout the house buying process. Very transparent service, safe transactions, overall our development has abundance of offerings for all budget and taste all the same.

Marina · 7 October 2024

★★★★★ 5/5

Trustpilot

Katrina was extremely helpful in…

Katrina was extremely helpful in answering all the questions I had regarding the property. This has been useful in helping me decide which property and builder I should go for. Crest Nicholson comes as very strong contender for properties at Cringleford Heights.

Fazludeen · 13 April 2024

★★★★★ 2/5

Trustpilot

Unusable solar panels and missing railing after 1.5 years

We bought a property at Morton Park and moved in last April. It came with a PV system apparently at the request of the council. One and a half year later, the solar panels are still unusable because they asked us to switch the system off but have not been able to arrange a safety check, not to mention the missing MCS certificate and DNO letter, and the missing railing which they kept saying they were going to install after 1.5 years.

Soren · 3 October 2024

★★★★★ 5/5

Trustpilot

Welcoming and supportive …

Bev is very welcoming and has been supportive throughout so far. Questions are answered with speed and Bev always keeps me informed. Bev is also a familiar and trusted face for us having realised on our 2nd visit that Bev had sold us and supported in our first property buy 10 years previously.

Louise · 28 July 2023

★★★★★ 5/5

Trustpilot

Excellent service

Lauren and Brooke of Crest Nicholson on Colwell Green, Witney we’re very welcoming and efficient and made the whole process of purchasing my new build home go very smoothly. Everything was carefully explained and their support and help is ongoing which is good to know. Looking forward to moving into my beautiful house on a lovely development.

Brenda · 1 April 2023

★★★★★ 5/5

Trustpilot

Reserved our home at Bilham Lawn on…

Reserved our home at Bilham Lawn on Saturday, having been interested in Finberry for a couple of years. Great sales staff, knowledgeable and patient, meant we could get exactly what we needed to choose our forever home. Thanks to Tina in the sales office for her help! We’re delighted!

Julie · 6 November 2023

★★★★★ 5/5

Trustpilot

Danielle - credit to the Crest team!

We haven’t had the chance to move into our new home yet but we are almost there and we would not have got to this point without Danielle from Crest! Our buyer’s solicitors are the absolute worst and if it wasn’t for Danielle we would not have been moving in this week, 6 months of Danielle constantly chasing everyone for us, she never gave up! If you ever need a job doing get Danielle to do it, she’s amazing, a goal-driven individual and a credit to Crest’s team.We can’t wait to move into our beautifully built new family home, we will have so much space, the room layout is fantastic for a four bed house, we all have good size rooms and finally we have a garden for the dog! Our forever home!

Gemma · 28 September 2024

★★★★★ 1/5

Trustpilot

3 years I’m leaving in one of the brand…

3 years I’m leaving in one of the brand new home made from crest and I’ve already spent around 3k to fix all the issue made from them, ceiling scraped door not closing and scraped all the wall near to it and all the time I keep calling them and the answer is always the same : someone will come and I’m still waiting from 3 years and now that I’m still waiting for a door to be repaired and they keep pushing forward they said they are sorry but I’m out of warranty, absolutely a joke I will personally advice to do not trust them based on my personal experience

M · 24 September 2024

★★★★★ 1/5

Trustpilot

We are on the Kingsmead Development in…

We are on the Kingsmead Development in Faversham, Kent. There are ongoing building issues regarding the fence directly behind our plot. We spoke with the site manager regarding this and he came to our garden. Our 7 year old autistic son was playing with his water gun while my husband and himself were having a conversation. Our son was squirting water at me and ended up squirting the site manager as well. He then proceeded to say “YOU CAN’T CONTROL YOUR CHILDREN” First of all, this is HIS GARDEN. Second, he’s an autistic child trying to have fun IN HIS OWN GARDEN. He has no right to say any of that nor was that called for. I WANT THE MANAGING DIRECTOR

Steffi · 23 September 2024

★★★★★ 5/5

Trustpilot

Nine Acres, Tiptree

Our house is not yet complete, so this review is solely for the service provided by Carol Judd at the Nine Acres development in Tiptree. Carol has been professional, informative and a general delight in managing our house purchase. Any query we have, she knows the answer and has been there every step of the way. Thank you Carol for making this process as stress free as possible!

Mrs · 4 December 2021