Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRented a house.. and had a wonderful experience. Swift from initial enquiry - viewing - all referencing and paperwork. All done and dusted within 7 days! No faff, with Amanda and Jess being impeccable throughout the process. Our referencing wasn't easy being two self employed persons, but the paperwork was put across and Amanda detailed everything we needed, and it was all approved. Keys and paperwork handed over, and we are away. Would reccomend to all either as a landlord or tenant, as i tried a number of other agencies during this process and didn't have similar experience elsewhere!
Kamran · 14 April 2023
★★★★★ 5/5
GoogleThe Solihull high street team provided a friendly, responsive and dedicated service. Harvey was proactive in his approach. I found the level of service and approach refreshing.
Tejal · 14 April 2023
★★★★★ 5/5
GoogleGreat service from Paul and Harvey, made the whole process very straightforward and effortless.
Laurence · 30 September 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us this tremendous 5* review Laurence. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleEmailed requesting a viewing. Had a voicemail from them saying they understand I want a valuation. Erm no I want a viewing. Rang them back saying I wanted a viewing not a valuation. Evidently the wrong department but they would get someone to ring me. Nothing. I rang again to ask for a viewing on Tuesday stating I could do anytime Thursday afternoon or anytime at all on Friday, they said they would sort a viewing out and let me know. It's now 7 pm on Saturday??? And I've heard nothing. I would hate for them to be selling my house. Beauchamp Rd solihull has missed a potential buyer.
Mark · 14 April 2022
★★★★★ 1/5
GoogleThese guys are cowboys. Best to knock on the vendors door to make sure your offer has been put forward. They are only interested in you paying silly money to use their mortgage advisor. He is useless too.NegativeQuality, Professionalism
Imran · 28 August 2022
Agent replied · 11 June 2024
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
★★★★★ 1/5
GoogleThese guys are cowboys. Best to knock on the vendors door to make sure your offer has been put forward. They are only interested in you paying silly money to use their mortgage advisor. He is useless too.
Rob · 14 April 2022
Agent replied · 14 April 2026
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
★★★★★ 5/5
GoogleI rarely leave reviews but I experienced a really professional service at Burchell Edwards and they helped me find my first home as well as with the process from start to finish. Given it was my first home purchase I had many questions and the mortgage adviser, Jason, helped me with all of my questions no matter how small or big. Highly reccomend!
Mark · 14 April 2022
★★★★★ 1/5
GoogleGirl called Saffron has had her cousin or someone call me trying to threaten me because I didnt go through them for mortgage. Attitude stank from the start of the convo to view a property
Harriet · 14 April 2020
Agent replied · 11 June 2024
Hello Harriet,
We are extremely concerned to see this regarding our team here in Solihull as we pride ourselves on a high level of customer service. Would you be able to contact us at socialmedia@burchelledwards.co.uk with further details so we can investigate this ASAP. Thank you.
★★★★★ 3/5
GoogleI was encouraged primarily to follow the modern auction route. This proved disastrous with very few viewings, one offer which was below the minimum starting price. I had continual encouragement to lower the price further while other flats in the same block were selling for £20 - £25,000 more. Eventually withdrew from this system and have now placed the flat on the market conventionally.
Rod · 14 April 2020
★★★★★ 5/5
GoogleGenuine, upfront, transparent and supportive. No gaming here like other estate agents I have come across.
Abbas · 14 April 2020
Agent replied · 11 June 2024
Hi there, thank you so much for a lovely review, we are thrilled that you were happy with our service.
★★★★★ 4/5
GoogleGood service and follow-up regarding queries.
Lee · 14 April 2021
Agent replied · 11 June 2024
Hello,
Thank you for taking the time to leave a review for our Solihull branch. We are glad to read that the team have provided a four-star service!
★★★★★ 5/5
GoogleGreat service! Agent Jessica Ford showed us property, told us about property in all details. She is really friendly and great agent!!!
Krystyna · 14 April 2023
★★★★★ 5/5
GoogleVery informative and helpful! Highly recommend.
Colin · 14 April 2020
Agent replied · 11 June 2024
Hello Colin,
Thank you for taking the time to leave our team with a Google review. We are pleased the team here could help with an informative and helpful service and if there is anything else we can help with in the future then please don't hesitate to get in touch.
★★★★★ 5/5
GoogleThey helped me find first property - Mortgage advisor was professional and Harvey helped a lot to find the right property
Ziwen · 12 June 2022
★★★★★ 5/5
GoogleA record month on instructions and sales. More instructions needed to fulfil the demand of buyers. Speak to the team today. Mortgage services and Lettings also available within this branch.
Rob · 14 April 2019
★★★★★ 5/5
GoogleProfessional and courteous service.
Julie · 14 April 2023
★★★★★ 5/5
GoogleNice agents friendly staff
Mick · 14 April 2022
★★★★★ 5/5
GoogleRating only, no written review.
Bhavin · 2 March 2025
★★★★★ 4/5
GoogleRating only, no written review.
Jane · 14 April 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Liliana · 14 April 2024
★★★★★ 1/5
GoogleNo response
Rekha · 14 April 2024
Agent replied · 11 June 2024
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRating only, no written review.
Mo · 14 April 2024
Agent replied · 11 June 2024
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@connells.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Richard · 14 April 2024
Agent replied · 11 June 2024
Thank you Richard for your 5* review.
★★★★★ 5/5
GoogleRating only, no written review.
JayJay · 14 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
