Burchell Edwards reviews

★★★★★ 5/5

Google

Just like to share my recent house viewing on a property in Solihull with Burchell Edwards. Me and my wife have been viewing multiple properties over the last few weeks with some terrible estate agents with various companies, it was a complete breath of fresh air meeting with Sebastian Poole from the Solihull branch. He was confident, polite and knowledgeable with all details of the property and area. Every question we asked was answered fully I've been growing tired of estate agents showing us around properties without basic knowledge of the property and area. I would recommend anyone looking for properties in the Solihull area to ask for him personally! Thank you Sebastian for your help you are a credit to Burchell Edwards! Kind Regards Jo & Matt Bowen

Matthew · 29 October 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Katy Whitcombe of Burchell Edwards Solihull, and she is hands down one of the nicest agents I have ever met! She is incredibly helpful, pleasant, and approachable, making what can be a stressful process feel entirely manageable. What really stood out was how she builds great rapport and truly cares about her clients; she listened to my requirements and suggested a property to me which resulted in me making an offer. She even followed up afterward just to check in and see how I was doing. If you are looking for a professional yet lovely young lady to guide you through your property journey, I highly recommend her!

F · 14 February 2026

★★★★★ 5/5

Google

I strolled into Burchell Edwards on one of the worst days of my live. My husband had walked out on me & taken the kids, I was beside myself. I didn’t know where to begin with my property search, I haven’t sold/bought a house in nearly 10 years so as I walked into Burchell Edwards with my tail between my legs.. there was Harvey, he greeted me with a wide smile & a welcoming aura. He comforted me as he presented properties within my budget. He spent at least an hour with me, doing as much as he possibly could to comfort an old bird like myself. His level of customer service is extraordinary, I felt like we had been friends for years. Thank you Harvey, I won’t be using any other agent other than Burchell Edwards. Highly recommend.

F · 1 August 2024

★★★★★ 5/5

Google

We had a fantastic experience with Harvey as our estate agent. He worked incredibly hard to find us a potential buyer and secured an accepted offer on our property in a very short time. His dedication, professionalism, and excellent communication made the whole process smooth and stress-free. We highly recommend Harvey to anyone looking for a reliable and efficient estate agent!

Brenda · 19 February 2025

★★★★★ 1/5

Google

Selling a house through Burchell Edwards was an experience I never wish to relive. Had I not been resident abroad, BE would have lost the contract early in the process. Communication with the agent was hit and miss at the best of times and almost completely absent at others. The manager was completely incapable of keeping me informed and always managed to lay the blame elsewhere (among other things, he could not telephone me from the office because I have a non-UK phone number, however his colleagues had no difficulty). A number of defaults in the house were dismissed as insignificant, only when the sale became less obvious did he finally suggest calling in a surveyor… Had this been done earlier, I could have made repairs and received a better sale price ; as it was, time was against me (among other things, council tax levies 6 months post Grant of Probate). The handling of the legal side by Medway Law was no better with a similar level of communication. There appeared to be an ignorance of law, heightened by demands deemed ridiculous by HM Courts and Tribunals Service. Finalization of sale (by modern auction) was set by the date of notification of sale, 56 days, but there was no communication until the very last minute about how the finalization worked, despite repeated enquiries. This information was made known just 10 days before the deadline with a request for previously unmentioned documentation or documentation not demanded ; in my case, this documentation was at my home outside the UK and I was fortunate enough that my wife was scheduled to come to the UK just two days later… NEVER NEVER sell your house through Burchell Edwards modern auction system, it stinks.

Timothy · 14 April 2024

★★★★★ 1/5

Google

I had a very disappointing experience with the Burchell Edwards Solihull. The agent, Daniel Jordan who came from Burchel Edwards Solihull, to do the evaluation and after seeing the property he promised multiple viewings and a quick sale at a valuation of £600,000. However, after I signed the contract, communication ceased. He claimed to have lined up potential buyers and even planned a show home on first weekend, but no viewings took place. After multiple attempts to reach out to him. I escalated the issue to branch, and the manager, Asim, assured me that he would personally handle the matter and promised a sale within two weeks via modern auction route. That promise also wasn’t fulfilled, and no progress was made in the four weeks that followed. The lack of transparency and communication has been extremely frustrating, and I feel my time has been wasted. I now want to terminate the contract and move on to another agent. I would not recommend this branch due to the misleading information and poor communication.

Zahida · 29 September 2025

★★★★★ 1/5

Google

Really disappointed with my interactions with Burchell Edward’s, Solihull. After cancelling my viewings last minute I eventually got to visit one of the houses I was interested in. I placed an offer and the situation moving to best and final but I was unable to contact the branch, phones kept ringing through to answer phone and nobody called back! So I was unable to place my “best” offer, the best and final closure date kept moving! When I eventually did get hold of them they told me they had sold the property and had been trying to contact me - despite having no missed calls, no voicemails, no emails no records of contact from them. They also asked me what offer i was going to place then proceeded to tell me i had already placed it despite never being able to speak to them! I have lost out on a property I was happy to pay for. The seller has lost out on the best offer placed on the property. Sharks! 🦈

Jimmie · 29 September 2025

★★★★★ 5/5

Google

Paul and the team at Burchel Edwards Solihull were excellent throughout our purchase of the new property. I found them helpful and informative throughout the process and would highly recommend their services for anyone looking to buy a property.

Ravin · 18 June 2025

★★★★★ 5/5

Google

Had a great experience from start to finish selling my house. Valuation was more than I expected and better yet the team delivered above the asking price. Paul was very helpful on the valuation, Richard helped to organise all of the feedback and Harvey did a great job selling the property too. A slick team with good communication. Very happy to have sold through this agent!

Declan · 28 May 2024

★★★★★ 5/5

Google

Burchell edwards solihull, first time i used the branch in solihull,the service I received on the purchase ,of a property, was really to a high 5 star standard, which is why I had to give a 5 star rating,also I have offered my both properties, to be advertised ,for sale.

Rub · 14 March 2026

★★★★★ 1/5

Google

Tried to buy a property that Burchall Edwards have for sale. Thought it would be a straight forward process however unfortunately this estate agent doesn't seem interested in your offer unless you use their conveyancing service, which will set you back £600. There are multiple reviews about this on the Internet so this is clearly not a one off. For those unaware this is illegal. We dealt with Paul and he was dishonest and not to be trusted, said one thing did another.

Adam · 14 April 2021

★★★★★ 5/5

Google

Recently I have been through the process of buying my first property through Auction with Burchell Edwards. As this has been my first experience dealing with estate agents and buying a property I did have my concerns. However, after speaking and meeting with Luke Hinson, their mortgage advisor, I couldn’t be happier with the whole process. No question was too small and he was always on hand to help out, or seeking further advice if he could not. I would definitely work along Burchell Edwards, and Luke, in the future.

Jonathan · 30 October 2024

★★★★★ 5/5

Google

Olivia and Amanda have been excellent through the letting process. Would highly recommend them as letting agents. Very good understanding of the market and database of tenants. Comunication has been fantastic and will definitely be going back for property letting again.

R1T5 · 14 April 2024

★★★★★ 5/5

Google

I would like to special mention to the trainee sales neogitator ( katy whitcombe ) who was extremely helpful in assisting me these last couple of days .

Steven · 14 February 2026

★★★★★ 5/5

Google

Huge thank you to Amanda and Olivia for all their help. They made a usually stressful process so quick and easy! Definitely recommend this team to anyone moving in the area.

R · 14 April 2024

★★★★★ 5/5

Google

Excellent customer service from Beth and Daniel. They accommodated me at such short notice for which I am grateful for. I will definitely use them when I am ready to sell spring/summer 2026. Thank you! :-). Selina

SK · 29 September 2025

★★★★★ 5/5

Google

Great service from start to finish with Richard, Paul and Harvey. Thank you Jason for the mortgage advice. Would highly recommend

Louise · 28 May 2024

★★★★★ 5/5

Google

Very happy with the professional service provided by the team at Burchell Edwards Solihull. They worked tirelessly to get my property purchase over the line. Would definitely recommend them and use them in the future.

Ismael · 13 June 2025

★★★★★ 5/5

Google

Amanda & Olivia were really great. They made the process of moving easy

Max · 14 April 2024

★★★★★ 1/5

Google

well, as mentioned in the comments before, they won't accept your offer unless you go through them with the mortgage which is illegal etc. Super fishy, very slow communication, virtually impossible to get hold of anyone even to arrange a viewing. Do not sell your house through them, you will just lose potential buyers that are ready to pay more for your property but won't do it due to incompetence of the staff. I'm surprised no one action any legal charges against them , i'm sure that's illegal saying to buyers your offer won't be passed to the seller and you won't be recommended to the seller unless you go with the mortgage/conveyance through them...

Stepan · 14 April 2022

★★★★★ 1/5

Google

Terrible experience, avoid at all costs. The customer service is the worst I've ever encountered. I was ignored, given false promises, and received incorrect information from advisors who even hung up the phone. Consistently bad month on month.

DEE · 29 December 2024

★★★★★ 1/5

Google

Complete incompetence and lies from the solihull branch, ongoing discrepancies, told me I wasn’t aloud to offer on one of their properties unless I used there mortgage advisor and solicitors, I just feel like a sales transaction, over 2 weeks now and they won’t update me on my offer, playing games, yet there still excepting viewings and reduced the cost of the house I’ve offered on, one excuse after another with no updates- avoid at all costs !!

N · 14 April 2020

★★★★★ 5/5

Google

Great service from Harvey, Chris and Engel. From start to finish I have been kept up to date and has been very smoothe indeed. Would use again

Ben · 29 December 2024

★★★★★ 5/5

Google

Had a really positive experience with the team at Burchell Edwards and Luke the mortgage advisor, would highly recommend.

Lucy · 16 March 2025