Trusted Agent profile · Slough
★★★★★
940 reviews across 3 platforms
46 High Street, Slough, SL1 1EL
Martin and Co's office in Slough, at 46 High Street, is rated 2.2 out of 5 across 940 reviews on three platforms, including 83 Google reviews rated 3.7.
Every review we hold for the Slough office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting. Everyone for the group booking turned up and we were told 30 mins later it was cancelled. When we rang up they were completely unprofessional and rude on the phone. Don't think they realise people have to pay money and take time off work to get to theae viewings
1/5
TrustpilotPoor experience selling property…
Poor experience selling property advised Martin and co estate agent on several occasions I had my doubts regard the authenticity of a cash buyer however was encouraged to hold on after 5 months still no completion date very unsatisfactory service and changed to a different estate agent would not use again
1/5
TrustpilotShocking attitude
Shocking attitude, I set 3 emails to this company, they NEVER responded, unprofessional people, i had to call them to get the answer, which was negative anyway.
Hi Anna, we are sorry to read that you experienced issues with the service received from a Martin & Co office. We will pass on your feedback to the team and ask them to get in touch with you.
5/5
TrustpilotProperty Maintainance
We have worked for Martin & Co for several years now and have always found them to be well organised and efficient. They are proactive with property faults and quick to arrange repairs, ensuring their tenants experience a minimum of disruption.
Thank you very much for taking the time to leave a review, we look forward to continue to work with you in the future.
1/5
TrustpilotAbsolutely wouldn’t recommend at all…
Absolutely wouldn’t recommend at all moved into a property in September, reported my boiler not working correctly and it’s January and still not fixed after contacting them over and over again you feel your banging your head of a wall constant trying to get things done. They are everyone’s worst nightmare not what you want especially when you’re renting for the first time too. Absolute joke !
1/5
TrustpilotI will never recommend anyone use this…
I will never recommend anyone use this stat agent as they are unprofessional, the staff lie about everything, and the customer service is the worst ever.
1/5
TrustpilotDisgusting company
Disgusting company - had a booking today for a viewing, drove 40 minutes only to find out (from another couple who were there also for a viewing) that it has been cancelled as the owner doesn’t feel well. No one has rang me, contacted me, nothing!! BEN AND LOUIS IN CAMBERLEY - learn how to be professional before you become an estate agent…
1/5
TrustpilotThe worst letting agency ever
A very bad company. Avoid Avoid Avoid. They will try to take all of your deposit and claim crazy expenses when you end your tenancy with them. Cutting grass of a small front garden will cost you GBP160 .. can you believe it? they are very nice when you sign the contract and then when you go they show you the bad face. AVOID
1/5
TrustpilotTerrible customer service
Terrible customer service, increases in rent year-by-year with no maintenence on property. I've been asked several times for inspections, only to never have the employee turn up and so utterly waste my time.
5/5
TrustpilotMartin & Co - Croydon
If you're in a search for an estate agent. Stop now. Use Martin&Co.Martin&Co team is the only honest one out there. They have clients best interest on mind.
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotAwful agents, never renting from them again.
They took over from our old agents, honestly They do naff all. Our wall is covered in damp and we've been trying to contact them to get someone to come sort it since june, it's now October and I've Got a baby due in 3weeks. Now the wall is completely covered, starting to get sick from it and still they say 'theyre sorting it' are they chuff. Absolutely ridiculous.
1/5
TrustpilotDisappointed behavior
I called this agency in Liverpool to book a home viewing last week, the appointment was confirmed for the following week and today they called me an hour before the viewingthey told me( also without apology and hastily)"appointment canceled the landlord found the tenant"it's not an honest behavior on your part
5/5
GoogleThe team at Martin co have been great, it’s been a smooth process having a property managed and looked after in my absence. After having bad experiences with other local agents in Slough, I am now comfortable with Martin and co and would suggest using them.
1/5
TrustpilotDreadful experience
Dreadful experience, was asked to act as a guarantor for a friends student and the process was ridiculous! It is as if you are buying the property not just guaranteeing the rent and we are severely liable for the whole house, an archaic position to be in nowadays. Plenty of other letting agencies now offering independent guarantees for the individual tenant only. Avoid this company!
1/5
Trustpilotwish it could be zero as many others…
wish it could be zero as many others have said.didnt bother checking when my tenant moved out, didnt bother for three weeks to check it despite me being an overseas landlord, didnt bother to reply to emails, no head office they say to complain to, havent bothered to refund money they took. DO NOT USE THESE , THERE ARE ALWAYS BETTER OPTIONS.sunderland branch who I was dealing with
1/5
TrustpilotEmailed and telephoned re flat to let…
Emailed and telephoned re flat to let in Scunthorpe, I was told would be in touch with me twice. No communication what so ever and when complained was told several people work in the office, need to send staff on a customer service review. Manager emailed me after reading my review and said don't bother using their company again. Response says it all !!!
1/5
TrustpilotStay clear
I have had to come on and have a read of other people experiences with this estate agents as mine was just awful! I see others have had the same issues as me, my holding deposit was taken and property offered to me and my daughters for them to them re advertise the house on their site! Disgusting
1/5
TrustpilotAvoid At ALL Costs - Martin & Co
The agency Martin & Co. Canterbury have been an absolute nightmare to deal with - avoid them at all costs if you want peace of mind and a pleasant stay.Their lack of responsiveness, lack of professionalism and lack of follow through is surprising to say the least, and disgraceful to both the landlord they represent and the tenant they should facilitate.
1/5
TrustpilotWarning to all tenants. AVOID!
Warning to all tenants. AVOID AT ALL COSTS!
5/5
TrustpilotAmazing Company!
Went to view a lovely property and my fingers are crossed that my partner will get it.The staff was so helpful and polite and answered any questions we had.We also spoke to a lovely lady named Leah who was very patient.Would definitely recommend this company!
1/5
TrustpilotI’m hesitant giving one star
I’m hesitant giving one star! Roath branch are not only rude, they are incompetent. Clearly need a lot more staff training, no one in the office knew the correct laws or how to deal with customers. Stay clear if you want a happy life
1/5
TrustpilotI have already sent an email of…
I have already sent an email of complaint to the Folkestone Branch at the rudeness encountered when making a general enquiry. It would have been nice to have received an apology.
1/5
TrustpilotDear All
Dear All, they are quite prompt while you are still paying your rent, once you have vacated the property after paying all your due, its very very difficult to close other formalities, e.g: Inventory clearance, Deposit clearance. Chasing them since almost 5 months and they are quoting a number of reasons for the delay, something that I cannot validate nor have a visibility on
1/5
TrustpilotBad reviews not allowed apparently
Anyone who leaves a bad review is having them temporarily removed because Martin and co are saying it's the wrong company...... And you still only manage a 2 star rating, what a joke of a comany
Hi Carl, We're not removing reviews, we are asking for them to be moved to the correct profile - each office has their own Trustpilot profile where their own reviews are held. All Martin & Co offices are individually owned franchise businesses so it is the business owner who needs to respond to the review. We still monitor all reviews and follow up with the offices concerned. If you would like an issue looked into please head to the relevant local office profile, leave your review and the office owner will come back to you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
