Martin and Co Slough reviews

★★★★★ 1/5

Trustpilot

Don't even bother going near them

Don't even bother going near them, they can't even set up a viewing. Most unorganised company going. I set up a viewing for Friday at 4.30 and immediately after the call I wrote it in my calendar as a reminder. It got to the day and I arrived at the property, no one was there. So I rang them for the same person who set up my appointment to answer and in short tell me there was no appointment set up at all. She then proceeded to make out as though it was my fault; even asking me if I was sure I booked it through them and not another agency, even though she had my email and phone no. in the system. Massive waste of time.

Kyle · 25 January 2020

★★★★★ 1/5

Trustpilot

Very poor estate agents.

Very poor estate agents.I went with Martin & co as there agent dawn that came out said that she had 2/3 people on her books that was looking and would be interested in our house But these was lies as nothing came of it.so I was actually conned into using Martin & co By gift of the gab.Sale advert was rushed stating the house was 1 minute walk to a school then in the next sentence it was couple of minutes.Photos that was taken wasn’t good they was to Dark.I revamped the bathroom over Xmas Giving it a massive makeover and when the agent came out to do the second viewing she didn’t say that the photos on site should be updated.On our first viewing something didn’t feel right almost as if they wasn’t real buyers like a setup That the agents had arranged.Also this viewing happened after I’d raised concerns and was talking about leaving.After asking for feed back for the first viewing I was Told someone will get back to me and didn’t feel days later had past I rang again and again no communication what so ever.Asked Them for feed back from Rightmove to see how many people viewed the property they said It would take a day to be email To me but it took them 2 weeks! Told them I was giving 2 weeks notice then all of a sudden I have a “VIEWING” again this time it well they wanted second viewing came to viewing day and they didn’t come as there car broke down which is laughable bearing in mind there car wasn’t that old.Asked if estate agent would be willing to pick them up in the sign written Martin & co car to be told they would get back to me again they haven’t.They are rubbish in polite words there’s a reason why they have bad reviews.Ask yourself why is bad review at 72%?!!!Stay clear use someone else to sell your house pay a little higher on the sale fees get a better agent like w h brown do it.No communication just total crap I wouldn’t recommend these to anyone.

Daniel · 15 January 2020

★★★★★ 1/5

Trustpilot

Worst Customer Service

Worst Customer ServiceI was with Martin and Co for a year and a half and experienced some of the worst customer service I have ever known. From the start, the staff were unhelpful and uncooperative. Every issue that I experienced required my chasing despite being repeatedly told that they would be in touch the same day. From them losing my spare key to being left without a shower for 4 months, I was consistently made to feel like I was the one in the wrong. Would advise not to use them.

Pippa · 6 January 2020

★★★★★ 1/5

Trustpilot

Don't use them

Don't use them. We rented our property for 2 years as me and my partner were at college and for a 2 bedroom flat in Torry, the rent was reasonably cheap. However, when we were moving out the property we were told we had to give me 2 months notice which lead to losing our first place we looked at as 2 months for the new landlord was too long. We told Martin & Co what date we were moving out and they arrived 2 days early at 10am to say they were there to collect our keys. Outrageous! So then we got our original date back and was told that on Tuesday we had to give back our keys, but no. On the Monday we received a call which made us more angry because they said they needed the keys before 9am on the Monday when they said Tuesday, which lead to us not being able to clean the entire flat properly. Over the course of living there, we reported on several occasions that there was mold growing in cupboards and on our roof and window in our bedroom and yet nothing was done about it. The extraction fan above the cooker wasn't even a proper extraction fan as the steam literally didn't go anyway, but it wasn't even screwed in properly and ended up falling ontop of me. Lastly, since they never gave us this time to clean the flat because yet again they changed their minds, the cleaning bill just happened to come back at the EXACT same price as our deposit. So, this meant we never got our deposit back and just to top it up, they sent us an email to tell us we will be getting £0 deposit back. Absolute joke.

Amy · 8 December 2019

★★★★★ 1/5

Trustpilot

73% BAD reviews compared to 21% GOOD reviews says it all!!!

DERBY BRANCH - USELESS IS NOT A STONG ENOUGH WORD!When signing up they advised me that when any maintenance work or electrical/gas safe inspections need to be carried out, they would contact me before with a price and give me the option of using their contractors or finding my own. They do not do this, they deducted £85 for repairing the flush of the toilet without telling me. They arrange for their own contactors to carry out gas safe inspections without contacting me first and then charge £75, when we all know it only costs around £50. The only time I had authorised any work was when the guttering needed repairing urgently and even then it took them 3 weeks to have a contractor provide a quotation, for almost £1000. Due to the extortionate quote, I ended up finding my own quote and the work was done for £150 and within 3 days of me contacting them. David McKnight is a deluded moron, doesn't listen, always talks over you, insists that they do a fantastic job when they don't. Nice enough when you have a general enquiry but a total scumbag when you have a complaint, which was more often than not. As soon as you have a complaint, that's when the talking over you in such a patronising way and lack of listening skills kick in and when you manage to get your point across and shut him down he then plays the sympathy card with illnesses and hospital visits. His staff always say they will look into enquiries and promise to get back to you, and they never do. Don't waste your time and money with this company!

A · 5 December 2019

★★★★★ 1/5

Trustpilot

MARTIN AND CO HARBORNE AND BIRMINGHAM

If I could give this disgusting company 0 stars I would. The Birmingham and Harborne office are full of incompetent liars e.g Katie and Marie. The most useless people. Moved into a dirty flat full of dirt on walls, previous tenants hair in bath, faeces in toilet etc. First night found bed and all furniture infested with bed bugs, they then lied about when I reported this to make themselves look better. Lied and assured me that steaming beds would make the bed bugs die however then admitted later to pest control that this was just for cleaning the property. As a result of this had to spend extra money on a hotel which haven’t even seen/ heard about receiving back. Been bitten several times by the bugs and still nothing from Martin and co or landlords, requested new beds probably would’ve been better off requesting a lung from one of them as this wasn’t done until a month later as the landlords decided to go on holiday for a month and Katie did not want to contact them. 2 months in to tenancy no painting, plumbing issues, previous tenants harassing us knocking on doors and trying to get into the building, our front door is broken this still isn’t fixed although reported the second we moved in, staff have lied about contacting contractors and when I have contacted the contractor myself have said Martin and co haven’t contacted them at all, agencies threatening to enforce legal action on previous tenants as they think they still live here as Martin and co didn’t tell electricity company, council tax etc that they have moved out when they should’ve done this before we moved in. So now I have to worry about them coming to the property as well as the previous tenants threatening us. All the staff do is back each other up in all their lies and can’t face it when someone calls out their incompetence. Now ignoring my emails because I am angry and rude when anyone in the position I am in would be angry and rude understandably. Still haven’t received a genuine apology, anything from landlord all these stupid people say are they will contact the landlord and get back to me have been hearing that from the 24/09. If I could go back in time I would avoid this company at all costs. Unprofessional and useless

Angry · 24 November 2019

★★★★★ 1/5

Trustpilot

This is the worst company I have ever…

This is the worst company I have ever had to deal with. The Plymouth office does not have a clue. This week they deducted money from my rent (I am the landlord) to pay another company without advising me and it was incorrect anyway. No one will call me back about it. I used to use a different company which Martin and Co have bought so I have been stuck with them. I am currently waiting for the tenants to move out next month so I can move to a different company.

Mike · 20 November 2019

★★★★★ 1/5

Trustpilot

DONT use this company whatsoever

DONT use this company whatsoever. Was a tenant in a property for 4 years. Have never been late with payment. So they are happy to take your money.Have asked for various things to be done to the house and have only been told that "its been added to the list". Nothing has ever been doneBefore my contract ended they called and said that the owner wanted the house back - which of course is ok. Only gave me 6 weeks notice - even people that are evicted get two months. Found another property and requested a reference. Was then told that i "had to pay £30 before they would consider to even look at it".The new tenant fees act (2019) states:1. All Payments Prohibited Except Rent, Deposits and Three ExceptionsLandlords or their agents will no longer be allowed to charge tenants for anything except: the rent, the tenancy deposit and a holding deposit (more on these below).This means you will no longer be allowed to ask tenants to cover the cost of their own referencing. You also won’t be able to charge check-in, inventory or admin fees.House inspections get arranged and whoever turns up does so usually two hours late - without consideration to the fact you have children and routines.Glad i will never be doing business with that business again!!

Jenna · 20 November 2019

★★★★★ 1/5

Trustpilot

MARTIN AND CO - GOSPORT

A typical company who are happy to receive your money and business at the start, but extremely disappointed with the latter parts.Alleged inspections, with no feedback - mixed and sporadic communications, seemingly easy foe them when looking to re let but elusive if making enquiries ourselves. No call backs and persistently trying to get any required information.Independent company required to Check in/Check Out has changed 3 times - which has caused lack of continuity and dispute in relation a deficiency on deposit return.Spoke with office to ask about landlords consideration and told he was reviewing everything, asking the office to relay any issues - then receive message from DPS to show a large deduction for cleaning bill. So anybody reading this, beware of being involved with a non communitive office, who are incompetent, no help and clearly have no conscience.

Tim · 16 November 2019

★★★★★ 5/5

Trustpilot

Martin and Co - Stirling Branch

Martin and Co - Stirling Branch:I have been renting out my one bed flat with Martin & Co for over 8 years.Over those 8 years the customer services has truthfully been mixed.However the customer service at the moment is excellent.Especially with my main contact at the branch; Karen Clelland.Even during any historical period when the customer service wasn't as good as it is now they were always very quick to find me an appropriate new tenant.I've been very lucky to have had good long term tenants.Any queries are currently being answered within 48 hours and usually within 24 hours.As a landlord it is very important to me to have one point of contact at a letting agent and for them to be responsive.I'm okay with that response being "I don't know but I'll get back to you when I do" - it's a personal bugbear of mine to not even have my query acknowledged.Their "PropertyFile" database is also really useful.A recent example of their excellent customer service was that I suggested an improvement to their contractor invoicing system, they took it on board, discussed it and promptly changed their policy as per my suggestion. You can't get better than that!

Alan · 8 November 2019

★★★★★ 1/5

Trustpilot

Sutton Coldfield branch

Sutton Coldfield branch So I went to move in to my flat after finalising all the paper work and paying my deposit only to get there to find out there was now running hot water and no heating in the property so I contacted them to see what we could do about it and they sent a very rude contractor out who spoke to me rudely and insisted the property was up to scratch when it clearly wasn’t I contacted Martin and co to inform them I no longer wanted the property as I hadn’t even moved in when I discovered the all problems and he told me the deposit may not be returned to me because I had signed a contract after telling them a thousand times I wasn’t taking no for and answer they told me they would refund in full but the way they treat their customers is vile plus I wouldn’t even let my dog live in the property and they think they can justify treating people they way they have treated me luckily I will have my money back but please avoid like the plague

Chazz · 30 October 2019

★★★★★ 1/5

Trustpilot

Bad and unprofessional

I paid my rent one year in advance, things were broken when I arrived and they were never fixed during my year there. Although it was written in the inventory list that its broken, martin and co tried to charge me upon leaving the property. In winter my balcony was broken and open, it was stuck and open the whole time without martin and co reacting to the issue for THREE weeks. Also they showed up with strangers unannounced to view the property while I was there, with 0 emails or communication. They Are very late in replying to any issues, and it is been a month and a half with martin and co refusing to return my deposit. My advice is stay away!!!Just like a reply below, I also got fake cleaning invoice!

Le · 25 October 2019

★★★★★ 2/5

Trustpilot

Dishonest but good property

I've used my fair share of agencies and have been unimpressed with Martin and Co (Poole) due to their dishonesty and poor communication.When I asked for action to be taken against extensive black mould on a bedroom wall, I was told this was due to a 'lifestyle choice' (by which they meant showering) and that the only action to be taken was to wipe the wall with household bleach. They also told me I was wrong that the mould had previously been painted over, though a month later I received a call from a contractor who had been employed to paint over the mould in our property - Martin and Co had therefore lied to me as their tenant.All communications from them are rushed, they fail to provide confirmations of viewings (two viewings completed without prior consent), or confirmation of maintenance visits (first contact is from contractor direct).I will not use Martin & Co again for Poole tenancies, despite my current tenancy being in a well presented flat with parking and a good location.

Lewis · 22 October 2019

★★★★★ 1/5

Trustpilot

The most diabolical agency I have ever…

The most diabolical agency I have ever dealt with. I have been renting for the past 5 years and have never experienced such inconsistency, inefficiency and disrespect. - left without hot water and heating during December/January, with no compensation paid. - everyone in the house was above the age of 23 and we were spoken to and treated like children with absolutely no respect. - If we ever rang with a problem they would promise to call me back and I would then have to spend the majority of my day chasing them. They don’t make notes of your calls. - People from the agency along with contractors attended the property Constantly with no notice and did not show ID. - Deposits took over 6 weeks to be returned. - fake cleaning invoices were provided in attempt to take money from our deposits.- the office closed early without notice most days - my shower did not work if anyone in the house turned on a tap or flushed the toilet. The agency refused to believe this and continued to lie about its efficiency. All in all, the staff working within the derby branch are rude and useless, they couldn’t care less about the safety of their tenants and refuse to accept blame of any issues in the house. If your a young person wanting to rent, steer clear of any Martin and Co owned houses in derby!!!

Rosie · 21 October 2019

★★★★★ 1/5

Trustpilot

No stars if completely

Avoid Sutton Coldfield BranchNo stars if completely honest but there no option for that!! Received a blaize couldn’t care less attitude from this branch .We were let down at the very last minute when they were supposed to come to our house at 3.30 pm , to attend our booked appointment with 16 minutes notice by email to say they couldn’t make it as over run at another appointment. We were looking at renting out our home with them!. No apology or alternative but for us to have to reschedule., which was not convenient. Having traveled back from abroad with a very small window & a tight schedule to see them they said they couldn’t come out even though the individual concerned answered the phone at 3.40 pm ,ten minutes into our allotted visiting time . So why they couldn’t come or send someone else who knows?. We were left infuriated & very disappointed. If we can’t trust them to keep an appointment certainly wouldn’t trust them to manage our property. Glad we found out now, rather than too late.

Charmaine · 18 October 2019

★★★★★ 1/5

Trustpilot

Without a doubt the most DIABOLICAL

Without a doubt the most DIABOLICAL renting experience I have ever had. Martin and co are shambolic, their service is terrible and the staff are the most unhelpful individuals I have ever came across.To begin with when I viewed the property I was told the other tenants were proffessionals who were women and a mature student who was male which seemed ideal. Upon moving into the property I found out he was a convicted violent criminal. He had been kicked out of University for not disclosing his record and was being allowed to live in the property until his student finance ran out. I contacted Martin and Co about this to be told its 'none of my business who the other tenants are' which i find disgraceful. As a paying tenant and a young women; I have every right to know if someone who I am living under the same roof as compromises my safety. In the following three months he resided in the property he was often drunk and verbally abusive towards myself and other tenants.Maintenance reports were frequently ignored or dealt with ineffectively. For example our landlord bled the radiators and didn't increase boiler pressure, therefore we lost heating in the middle of January. Their solution was to provide 4 heaters, 2 of which didn't work and left 2 of us freezing cold. One of my housemates has thick mould grow up one wall in her room during the winter months which is clearly some kind of structural/ damp issue, their advice is to 'open a window'. They are quite frankly useless.The landlord constantly enters the property without giving notice which is a breach of the tenancy agreement.  Martin and Co do not care about this unproffessional and inappropriate behaviour.Also two days prior to me leaving the property I was putting some things in the bin when my groundfloor room door blew shut, leaving me locked out. I called Martin and Co as luckily I had my phone in my pocket, they told me I would have to walk to town to get some keys from them. I informed them I had no shoes or coat and it was a 20 minute walk to which they responded thats not our issue. Luckily I managed to open the door with other methods or I would of been locked out of my room for the forseeable future! I have been renting for 6 years both professionally and as a student and this is without a doubt the most disgraceful service I have ever recieved.DO NOT RENT WITH MARTIN AND CO

Kathryn · 15 October 2019

★★★★★ 1/5

Trustpilot

Do not rent from this company!!

Do not rent from this company!!! Or sell your home with this company. This company failed my application. Held onto my holding deposit for "failed reference".The company claim that the referencing company "letting hub" is impartial and a third party. But infact they are ran by the same director. As seen on companies House. Please check for yourselves.Another company did the referencing and found no problems. They leave me no choice in taking them to court for this to return my monies but deny me if this.I will keep this updated

Gary · 11 October 2019

★★★★★ 2/5

Trustpilot

I rented our house in Cambridge for 15…

I rented our house in Cambridge for 15 years with each tenant staying many years before moving on. Then we put it into the hands of Martins, Cambridge. Their first tenants in the house stayed 6 months, and the second tenants moved in almost immediately. The first tenants had their full deposit returned to them in spite of the garden having been left untidy and overgrown. The second tenants stayed 9 months and again Martins had not carried out correct check-in and checkout procedures. They refused to pay for damage, missing rubbish bins and the garden. I complained to Martins without much success and forced them to go to arbitration. I did receive a minimum payment from the tenant's deposit.I then changed to another local rental agency who identified damage to be repaired, garden work and bins to be replaced. This work cost me £1,471 before another tenant could be found 2 months later.I am happy with the new agency and would I return to Martins in future?

Graham · 30 September 2019

★★★★★ 5/5

Trustpilot

Martin & Co in Reading manage a…

Martin & Co in Reading manage a converted house split into 3 separate flats on my behalf. They do an amazing job, particularly a lady called Anita who is super efficient and a pleasure to deal with. There are regular changes in tenants and Martin & Co work hard to fill the voids and keep on top on the maintenance. We have requested alot of extra work lately, asking for quotes to be obtained for new windows, to arrange access for an upgrade to the fire alarm system, and just recently Martin & Co facilitated in the relocation of a gas meter. Without their help we could not get these essential jobs completed and we are truly thankful and appreciative of their willingness to assist with all our maintenance issues. Highly recommended!

Paul · 27 September 2019

★★★★★ 5/5

Trustpilot

I don’t usually write reviews however…

I don’t usually write reviews however reading some reviews on here makes me question why aren’t the other branches as good as the Banbury one? We came in last Friday, now this is the third Martin and co branch I’ve been to and yet this is by far the best one. The office is clean and tidy and the staff are warming and welcoming. I spoke to a guy named David, instantly I felt like I was being looked after. He knew what he was doing, he was extremely professional and patient. My family aren’t the easiest to deal with but he dealt with it in the best way. It’s a let down that your other branches aren’t as good, it’s a shame as it’s a good company. Hopefully David can start improving the other offices!

Laura · 20 September 2019

★★★★★ 1/5

Trustpilot

martin an co rochdale

i would not give this company 1 star they are a terrible company to give properties to to rent out they are greedy money grabbers take rip off fees have a heating engineer who is a bankrupt who does not give recipes they have a rent garrentee through there own insurance company that does not pay out because the owner phill watson ownes it ,who lives at burswell close rochdale an if you take your properties off them because they mess up they charge you 473 pounds per property and still try to carry on collecting the rent by harrasing the tennants stay well clear of them

David · 18 September 2019

★★★★★ 4/5

Trustpilot

Good experience

Dealing with Martin & Co was relatively stress-free and they are well organised. As a new renter I was a bit worried but Grace (Banbury branch manager) was very good, friendly and accommodating. I am moving out today of the flat I rented for 18months and I am happy to recommend them as letting agents in Banbury.

Gael · 23 June 2023

★★★★★ 1/5

Trustpilot

Hanley Branch- Wouldn’t even give 1 star!

Wouldn’t even give 1 star, very unprofessional service. Booked time off work to view a house and after waiting over 20 minutes rang to ask where they were. Was told that they had “spoken to me and cancelled the appointment” although nobody had even contacted me at all! They then said they would see if anybody could come and ring back ASAP, as we were waiting outside the property, over 5 hours later and nobody has still rang. Wouldn’t even bother looking at any other houses they are selling. Avoid if possible!

C · 28 August 2019

★★★★★ 1/5

Trustpilot

Croydon Branch. Awful Customer Service!

Awful customer service! Spoke on the phone with a lady for roughly 10 minutes in which she stuck rigorously to some sort of script and made no attempt to answer my actual questions. The conversation quickly escalated to the point where she was raising her voice at me and being quite curt, I'm assuming this came from her frustration at me asking the same question multiple times and not getting an actual answer. Will not be dealing any further, I've dealt with plenty of estate agents and letting companies and they've all been happy to answer my questions. Terrible experience!

Tosin · 16 August 2019