Trusted Agent profile · Slough
★★★★★
940 reviews across 3 platforms
46 High Street, Slough, SL1 1EL
Martin and Co's office in Slough, at 46 High Street, is rated 2.2 out of 5 across 940 reviews on three platforms, including 83 Google reviews rated 3.7.
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Every review we hold for the Slough office, from every platform, shown as written. First names only.
5/5
TrustpilotMartin & Co in Glasgow helped me and…
Martin & Co in Glasgow helped me and flatmate land our dream flat. Their constant support and help during the process was very helpful! Specially Huzaifa with his friendliness and professionalism was a big help. Special thanks to him and of course Martin & Co. Absolutely suggest them.
1/5
TrustpilotMismanagement of my rental property
Be very careful. Martin and Co are just a front for a local agent. So although they give the impression you are dealing with a reputable nationwide agent they are in fact a group of individual companies. When it comes to a dispute you are on your own with the small local company. They were negligent managing my property. The local agent, JAA property, Reading, then tried to hide behind his limited company which owned the "franchise" and Martin and Co did not want to get involved. In the end I took then to court but they still refused to pay so in the end I had to send in the bailiffs.
1/5
TrustpilotAs a landlord I was forced to have them…
As a landlord I was forced to have them as the previous agents sold up to them. They were not allowed to tell us due to competition laws. I just got a new tenant who has been great but dealing with these people. They lost keys and the Directors words "what do you expect me to do about it" the blamed the previous agent. Put their fees up then even more due to landlords paying the fees and tenancy agreements which I support. I told them in March I was moving to another family run agent but instead of co-operating they are the opposite. Delaying everything even my tenants deposit. I have reported them to the Property Ombudsman and I will also report them to ARLA. Do not use. They handed over 4 sets of keys to a plumber I had not used before which is against ARLA rules. They have used the pandemic to make things worse for people. As a landlord they always had my permission to fix everything. But hopefully from Wed new agents never to use these people again.
5/5
TrustpilotHighly Reccommend
I have recently moved into a Bournemouth Martin&Co property and I am absolutely thrilled. I have had such a bad experience with other agents previously and was starting to lose hope, but then I found these guys!Firstly, i'd like to mention Daniel who showed me the first viewings and dealt with the referencing ect... I must have sent hundreds of different questions and he never got fed up and answered everything in detail. I was re-assured throughout the referencing and kept informed - which made me feel at ease.Secondly, after the referencing was completed I was ready to collect keys and get the ball rolling - this is when I met Monica. She has been my main port of call and has been dealing with me pestering her constantly via email (Sorry). She dealt with the deposit/rent ect and this all went through really quickly and easily. She has been so friendly and I feel like I can approach her about anything! Everytime I email, it has always been responded to within 24 hours - the communication is amazing!Last, but no means least - David (Property Manager). He unexpectedly called me on the date I moved in and introduced himself and that he would be managing the property - which I thought was very kind and professional. I'd usually not been introduced to people, until there was a problem! After being in the flat for a while I started to notice minor problems, therefore I contacted David and reported them (bombarding him with messages/emails - Sorry). My problem was reported early morning and the contractor had been out and resolved/fixed the issue by the end of the day!! I am so happy and confident in the service going forward. I would highly recommend Martin&Co to anyone and this has been the best dealing I have had with any lettings agents. This experience has completely changed my view on renting from an agent and I am totally relaxed/excited to have a long tenancy ahead with Martin&Co.Thank you to you all :)
5/5
TrustpilotEfficient service
Very pleased with the service I receive - my go to person is Pauline ( Stirling Branch). - always receive a quick professional friendly response and all matters highlighted are resolved which makes renting out my property easy.
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotThey didn't help me when I needed it most
I like to be objective and positive but this is by far the worst company I have dealt with. I received a letter the day before Christmas Eve saying that my landlord had not paid his mortgage and there was a court date due. This was a genuine shock and I took the letter to the letting agent who promised to sort it out. Their parting line when I left the office was "if I don't speak to you before, have a nice Christmas". Well, yes of course I'm going to have a lovely Christmas knowing that potentially my 3 young children and myself could be homeless. Finally, I got a response the next day (interestingly my ex husband rang up because I was in such a state and they discussed it with him, even though his name is not on the tenancy and we do not live together) to be told that the landlord had expected his ex-wife to pay and he couldn't understand why she hadn't. Now forgive me for speaking out of turn but my rental agreement was with my landlord and not with his wife. Anyway the message was, he had paid it and it was all sorted. I felt dubious but what can I say. I tried ringing the courts, the bank and the solicitors but no one would tell me if this was true so I had no idea whether we were going to have our family home taken away from us or not, and I was in the middle of a contract so not in a position to look elsewhere.Imagine my extreme surprise (read with heavy sarcasm) when on my son's birthday (always great timing!) I received a letter from the bank's solicitors telling me that the house was going to be repossessed. You can not imagine the utter anguish I felt at receiving this letter. I don't think I slept for a week. No one would tell us anything, Martin and Co promised to phone my landlord and let me know what was happening, 1 month later and despite me chasing them up I have heard nothing.The council have been utterly brilliant giving me advice and support and helping me find alternative accommodation. I have now found another house for the children and myself and I could not ask for a more supportive landlord or more professional letting agent (very thorough, I have never filled in so many forms in my life).The icing on the cake was when I gave in my notice to Martin and Co because we managed to find somewhere else they asked me to do a video of the house for potential viewings. You have got to be kidding me, right?I’m sorry but I really can not recommend this company. As people, the staff are lovely, friendly and approachable but as a company, I have found them unprofessional and unethical. I have had the worst month of my life and whilst I realise I have the landlord to thank and not my letting agent, they have not helped the matter by keeping me in the dark. Very, very upset and disappointed.
1/5
Trustpilot0 star. service
We rent flat in birmingham with them, i had an issue with wasching machine they fix it after 1 month , i asked to extend 3 months my contract they asking for 60£ charges. in full pandemic, i had paid nearly 4500£. when i move in a year ago , the manager said he will call us he never called us back, they just want to charge you and in change just roodness and 0star service. , in this hard times is very sad to see this atitude
1/5
TrustpilotThe worst rental company I have ever used
Below 0. Company which is cheating and wheedle your money. You will pay for evertyhing before you move in and when you check out. For example I have played deduction because they cleaned (I have cleaned the whole flat before move out), I left bed at flat so I needed to pay for removal ( a lot of money) I payed for check out. So if you will pay deposit you can forget about getting it back.I had problem with mices 1,5 month. I was escalating the problem to the company a lot of times to do something with it. When I was asking about the progress they told me that they are still working at it. When I cautch 4 mices by mayself and stop to asking after 1,5 month they inform me that they need to close the issue.
1/5
TrustpilotAvoid and find a private landlord
Renting a HMO in Derby with them was a disaster. Co-tennant frequently keeping awake late mid week when I was on 6am starts and got very defensive when I asked for reasonable request of quiet after midnight after weeks of tolerating it. The heating control was hidden and controlled by landlady who was really tight. The property was often cold enough to see breath. Landlady often entered locked bedrooms snooping without permission, leaving and taking items from room as evidence, ladders and gloves. Insufficient parking for everyone meant my car needed to be parked on street not as advertised, it was vandalised several times. Wing mirror kicked, paint keyed. Martin and Co and allowed me to pay a remarketing fee around £160 to advertise the property and find a suitable tenant. In the meantime my car was targeted again causing £1200 of damage and I was kept awake an entire night the same day making my position at the property untenable. I then received a phone call clearly instructing me the landlady was taking on the room to turn into a home office with certainty and I was getting released from contract and given a set date. I secured alternative accommodation with 3 months remaining in contract on verbal instruction I was being released. Everything amicable at this point but it went quiet and m&c denied all knowledge of verbal instructions with date I was getting released and couldn’t even confirm whether the property was being taken on. I eventually found it wasn’t. I had signed alternative new tenancy on their instructions of release with another landlord. They took a viewing for someone that wanted to move in 3 months and accepted him taking it off the market. Thus leaving me with 3 months rent to pay after moving out. They constantly fobbed me off lied to me. Spoke to me rudely. They had the worst customer service attitude I have ever experienced I’ve ever experienced. Both managers were a nightmare to deal with. The less senior staff were very professional however. I’ve since found a lovely private landlord who I have a good relationship with. It’s better value and I’ve got month by month flexibility. I’m an experienced tenant and it’s much better renting direct off private landlord.
1/5
TrustpilotVERY BAD
No stars at all! This is a bunch of unprofessional people who only want your money.We were left in the middle of Covid 19 without a washing machine. We reported it months ago and they told us it was going to be replaced.Not only the problem of the washing machine. We also have leaks and we are unable to use one of the bathrooms. This is a problem existing for years already and never been addressed properly.Every time you tell them to fix something they take a long time to take action or they do not take action at all. As a result, the property gets more and more deteriorated. I would like to know if the landlord is aware about all this.Run away from this company, soecially Martin & Co Balham.
1/5
TrustpilotThis agency
This agency, especially the Balham branch have little to no regard for the health, safety or comfort of its tenants. We are in the middle of the covid-19 crisis and for months the washing machine at a property managed by the Balham branch has been without a properly working machine and leaks which has forced the entire property to use just one bathroom. Visits to the office, calls, emails have all been dismissed and a new washing machine has not been provided nor has the leaks been fixed. This has made it extremely difficult to keep clothes and indeed hands clean as is the recommendation during this crisis. It is beyond words as to why things as simple as these are not being properly addressed by this agency.
1/5
TrustpilotUnreasonable, bad business practices
Works with lettings hub for referencing which didn't bother checking my references with employer being a new company and rejected my application within minutes - agency didn't advise on this practice and won't even refund their part of the agency fee. Wouldn't recommend unless you have the most straightforward application. Unreasonable agency.
Hi Stephen, sorry to see you had issues with the referencing. Unfortunately, this is out of our hands as referencing is outsourced and our offices still get charged whatever the outcome of the reference is. If you want to discuss further feel free to contact the local office you dealt with. Kind regards, Martin & Co (UK)
1/5
TrustpilotService is dreadful in Rochester High Street, Medway
Regarding the branch in Rochester High Street, Medway. Do NOT use them to sell your property, what a waste of our time!!! Our house was under offer a month ago and we paid solicitor fee to progress the sale. However we only found out today that our buyer pulled out long time ago, but they never informed us. Wasting our time, now we can't proceed with our next house purchase. The manager is rude, the emails she sent was most with rude tone of the voice, never being polite and friendly, shame for being in a service industry
1/5
TrustpilotDANGER !!!! RUN AWAY FROM MARTIN & Co
RUN AWAY FROM MARTIN AND CO!!DANGER !!! WORST SERVICE EVER !!! SAVE YOURSELF FROM STRESS AND PROBLEMS !!!I have rented a property from Martin and Co Chelsea two years ago. So bad costumer service! They they just don’t give a f..k about their clients ! ! ! Worst services ever !!!Please avoid their property manager Rodica Sovar she incompetent, very rude and no respect at all! They just don’t care about nothing, it’s unbelievable the way they deal with their clients soon after they got your money. No respect at all!Really incompetent people!!! They should be banned and disappear from London !!!
1/5
TrustpilotBelongings destroyed by mould...
Absolutely shocking company. Very helpful getting you in but once there, you're very much on your own.Been waiting for 2 weeks to be called back about my deposit - many promises to call back before the end of the day have been broken constantly and nobody seems to care. Lived in Mould for weeks on end due to structural issues. This mould destroyed some of our clothing and a £1,000 mattress. I wish I could add photos the this review to illustrate how bad it was...When we asked for the situation to be resolved, a maintenance guy was sent out and he was shocked, telling us that the mould was dangerous and that he'd advise the agency to send out dehumidifiers.Nothing happened until we chased more and more. A roofer was then sent out who informed us that the roof needed replacing...the next communication we received was from the agency telling us that we were being evicted due to a change in the landlords circumstances.Avoid these cowboys like mad - I've rented many times before and have never experienced anything like this happen.Honestly wish I'd read these reviews as I would have not used them and would never use them again - 73% of Trustpilot reviews are rated as "Bad" - Says everything it needs to really.
1/5
TrustpilotPretend to be nice before you sign the…
Pretend to be nice before you sign the contract and pay the money. Assure you they have corrected everything needed in the property but as soon as they got your money they don’t care about you anymore. Lee always advices you to use your money to correct everything and cancelled most of the things that needed fixing. Overall company is run by a clown. Expect an auto reply to this.Sorry, they call and harass you.
1/5
TrustpilotI can not stress enough to people to never deal with Martin & co
I can not stress enough to people to stay away from Martin and Co. they are the worst estate agent and letting agent I have ever witnessed. They false advertise their buildings as brand new never lived in apartments. Yet had renters in them over for over 2 years. So when their apartments are advertised for sale as brand new, they are not! It then means you can’t sell your apartment as it’s lived in and they are bringing the market value down. They deal with dodgy builders who build these properties with none qualified personnel and you have nothing but major issues including dangerous electrical fire issues. Which the fire service have condemned. They let their properties out to drug dealers and do nothing about the havoc they then cause for families having to witness drug drops and the stench of weed in the communal areas. This is just 1% of how badly this company are! Please for the sake of your families and mental health stay away from this company!
1/5
TrustpilotAVOID martin & co stafford
AVOID martin & co stafford. 2.5yrs lived in this property, been waiting for a council property for around 1.5 years, offered somewhere and I asked if they could deduct the remaining rent from deposit for them to send a reference off (made me pay £20 for) to the housing association that offered the 3 bed home to me as I'm overcrowded with me, 2 boys and my daughter in this 2 bedroom saying I owe the money and they wont deduct from out deposit we have with them. We paid to have brand new carpet put down in the living room costing around £240 as it was chipped laminate. Reported 7 repairs 8months ago, roof leaking/boiler leaking being 2 of them but nothing. So I paid £20 for a 'bad' reference so I have now lost the property I was offered for me and my 3 children. The house is in brilliant condition, I've always looked after my homes I've lived in, I'm absolutely livid with them!
1/5
TrustpilotHorrendous Company
Horrendous CompanyI have worked with various leasing companies, Martin and Co is by far the worst. They just want your money and once they have it, their "customer service" immediately dissipates. When you email with an urgent matter, there is no rush to respond. The building I live in is invested with mice and break in's, however they do not seem to care. A homeless man entered into the building, and upon emailing the property manager, she said: "And your point?"Please please please beware of using this company. Do your research and avoid them.
1/5
TrustpilotUnprofessional
Unprofessional, unhelpful and uninterested. Left with damp on walls with mould growing for over 6 months, locks not fixed, leaks left. Nobody answers the phone or tries to resolve issues. Avoid avoid avoid
Hello Louis, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotI would avoid the Canterbury branch like the plague
I had the most horrific experience with the Canterbury branch who had taken over our rented property when the agency that let it to us was bought by them. They requested we end our tenancy early as we had already vacated and the landlord wanted to undertake refurbishments. We agreed. Shortly afterwards they attempted to make us pay for utilities and council tax for the period after the tenancy had ended and whilst refurbishment work was underway. They contacted us repeatedly and the tone of communication was designed to intimidate. They threatened to’ take it as far as I need to’ (I can only assume this was an implicit threat of legal action to try and frighten us) and to complete a retrospective checkout a month after we had vacated and during refurbishment work. We made a formal complaint which resulted in an apology and yet they continue to cause conflict with our landlord claiming we have taken items from the property (needless to say, we have not). We continue to have back and forth with the council regarding council tax months after vacating. It has been an incredibly stressful experience and I would strongly recommend not entering into a tenancy with them. It’s practises like this that make tenants so distrustful of letting agencies. We feel blessed that we now own our own home and will not have to deal with these sorts of businesses again.
1/5
TrustpilotI’ve had really poor communication
I’ve had really poor communication, not contacting me or my other housemate to renew our contracts, to be told by the landlord that they only do 6 months (then my housemate was given a rolling contract) I was then told I’d had an early release from the property to then be charged for the month I’m not there and they expect me to pay for water electric etc that the current housemates are using. They’re terminology is not clear enough, and they don’t ensure you understand what your signing for. Would never recommend them!
1/5
TrustpilotVery good company until checkout and change of staff
I was a very happy tenant for 2 years with extremely nice property manager( oxford office).I vacated the property on 31/12/19, and as to this date have been chasing them (weekly emails and calls) for the check out inventory, my deposit amount. Finally, after a lot of effort, managed to get a new property manager to send me a check out report and an extensive list of deductions. Most of these major issues ( agreeing to removal of professional cleaning clause from the contract, discarding a broken glass table which was a health hazard) were discussed and agreed with the old property manager, however, the new property manager is not ready to believe the same- i have sent her the relavant email threads. Also, as per the contract, the deposit should be returned within 30 days ( and this has been more than 30 days after the check out inventory- so a breach of contract. The property had an old mattress which was stained even in the check in inventory, and the current manager has charged me for that as well. I had actually thought of leaving good reviews as they were very good when i was actually in the property. However, i dont know why team wants to spoil the good reputation made by the previous manager.The saddest part is that they dont have a complaints email id on their website, and the website only asks to email the branch ( the same people who are charging me and causing significant mental trauma)
1/5
TrustpilotIts not your dream home if its with Martin and Co!
Martin and Co is the single worst estate agent I have ever know, I am begging you please do not use them. I rented a house with them for 9 months and it’s the worst experience I’ve ever had with an estate agents (I‘ve lives in 8 different rented houses before this one!!) despite asking ten separate times they refused to get me any access to contact my own land lord and they even told me he would visit one day and never turned up, I never once got to speak to him. I had unbelievable maintenance issues including but not limited to: lights with no fittings, a cellar that wasn’t sealed and caused a gale to blow through the whole house, damp like you wouldn’t believe, and a shower that leaked so aggressively it was causing damage to the infrastructure of the house, I emailed about all of these and they refused to fix them, I put in formal notice to their website that they needed fixing and they refused to acknowledge them. By the time I left the house wasn’t fit to live in and despite knowing this they moved someone new in within two weeks of me leaving. I also had issues that they kept calling me while I was at work despite repeatedly telling them not to. And is that the worst? Not by a long shot! The worst by far is one of the people who works there, a man by the name Lee who was the most disgustingly disrespectful person I have ever know, I don’t know how he ever got hired! Refusing to respond to emails, lying about maintenance (as if I wasn’t living in the house and knew what was wrong with it!), being rude and speaking down to me, hanging up the phone! The whole shebang! And now, after another staff member doing an inspection of the property upon me leaving it and agreeing it was completely fine, they’re trying to take nearly £200 of my deposit from me just for the sake of it. PLEASE, PLEASE SAVE YOURSELF AND DO NOT GO WITH MARTIN AND CO!!
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