Trusted Agent profile · Slough
★★★★★
279 reviews across 2 platforms
73 High Street, Burnham, SL1 7JX, Slough, SL1 7JX
Frost Partnership's office in Slough, at 73 High Street, is rated 4.2 out of 5 across 279 reviews on two platforms, including 215 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Frost Partnership Burnham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Slough.
Every review we hold for the Slough office, from every platform, shown as written. First names only.
1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant. Twice I returned home to discover the premises had been entered unlawfully by agents of theirs. ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!!I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
5/5
GoogleFantastic experience with the team at Frost's. friendly, helpful and very professional I would highly recommend them to any one. one of the best agents I have usedPositiveResponsiveness, Professionalism, Value
Many thanks, Keith, for leaving this fantastic 5* review for the Burnham team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
TrustpilotPurchasing a flat
I couldn't be more pleased with my experience with the Frost Partnership. My main contacts were Lee and Alison and they were both extremely responsive, helpful and professional throughout the purchase of my flat. I was particularly impressed with how quickly they responded each time I needed information or documents. They've been such a pleasure to work with.
5/5
GoogleFantastic estates agents with a great understanding team. Recommend.
Hi Jan - Many thanks for taking the time to write this 5* review for our Burnham team. We are delighted to read that you found them to be a great understanding team and that you would recommend them. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleProfessional, courteous, informed, persistent, patient. For us, our timing wasn't good- it wasn't the easiest time to sell a house - but Frost stuck with it and made it happen. Highly recommended.
Hi Joan Many thanks for taking the time to write this 5* review for our Burnham team. Your kind words are high praise indeed! We will pass them on to all involved and to our senior management team. Best wishes to you from all at The Frost Partnership
5/5
GoogleFantastic company Very friendly and very helpful. It was my first time renting for me and my partner and Wendy from the burnham office went out her way at every opportunity to help
Hi Jack, Many thanks for taking the time to post your 5* review for our Burnham team. We're delighted to hear that Wendy provided you with an excellent level of customer service. We'll pass your feedback on to both Wendy and The Frost Partnership senior management team. Best wishes to you and your partner, and we wish you every happiness in your new home.
5/5
GoogleExcellent service. Very professional and helpful
1/5
TrustpilotThey have not paid back my deposit for…
They have not paid back my deposit for 3 months now. I moved out of the property rented in July. Have been calling them and sending emails with no response as to when the deposit will be paid back. During the tenancy did not get much support. Definitely do not recommend the agency.
5/5
GoogleSo far great experience. Professional and friendly staff. Low commission. Awaiting house sale.
Many thanks for taking the time to write this 5* review for our Burnham Sales office.We are delighted to read that thus far you have had a great experience. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotHi,Communication is important.
Hi, Poor communication and unjust treatment. Thank you
5/5
GoogleWendy Taylor at Frost was amazing in helping us find a rental property. She was always on the ball and nothing was ever too much. I'd highly recommend Frost.
Hi Verity, Many thanks for your fantastic 5* review and recommendation - we really appreciate your comments and will pass them on to the team. Best wishes The Frost Partnership
5/5
GoogleGreat team and excellent service provided to buy our first home, process was quick and efficient, kept us updated all the time. Thanks to Frost partnership Burnham. Very grateful
Hi Bilal, Thank you so much for your positive comments. We're delighted to hear that you received excellent customer service form the Burnham team. We will pass your comments on to everyone involved. Wishing you every happiness in your first home! From all at The Frost Partnership Estate Agents
5/5
GoogleExcellent service from a professional team. Manager Mark's calm and realistic approach completely takes the stress out of moving home.PositiveResponsiveness, Quality, Professionalism, Value
Hi Nish, Many thanks for taking the time to write this 5* review for Mark from our Burnham office. We're delighted to hear that his calm approach made your home move a stress-free experience. Wishing you every happiness in your new home. Best wishes from all the team at the Frost Partnership Estate Agents
1/5
TrustpilotTerrible Experience
Terrible Experience. Terrible Management. Stay out of them, they simply try take your money like scammers.
5/5
TrustpilotVery nice & friendly service from…
Very nice & friendly service from Simran Grewal and Abbie Coombs. I'm also very pleased with the fast and polite communication with them.
1/5
TrustpilotVery poor experience
Had a very poor experience with this office. Outdated practices, slow response times and poor advice. Management focused on local issues and past practice. Would highly recommend you go elsewhere
5/5
GoogleI have recently let my Ground Floor flat in Burnham through the Frost Partnership.. Wendy Taylor from their lettings department has now let the property for a second term, and on each occasion has found me responsible and reliable tenants. In addition the property has only remained on the market for 3/5 weeks. Trevor Jones (Landlord)
1/5
TrustpilotVery unhelpful rental department
Very unhelpful rental department! They simply do not care about the tenant. Do not use!!!
1/5
TrustpilotIt's an unprofessional agency..
It's an unprofessional agency... They don't answer to your emails-they send you to meet the owner.. I didn't understand why??They put same propriety on different rentaln sites with differnt pricesNobody check theier job...
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Frost Partnership Burnham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Slough.
