Connells Lettings reviews

★★★★★ 5/5

Google

I had an outstanding experience working with Emma Samuel at Connells. She has been absolutely amazing throughout the entire process, professional, supportive, and always willing to go the extra mile. Thanks to Emma’s dedication and guidance, I am now buying a house through Connells Slough. She made what could have been a stressful experience feel smooth and manageable, always keeping me informed and confident every step of the way. I truly believe she is the best at what she does, and I couldn’t recommend her highly enough!

Hari · 9 April 2026

★★★★★ 5/5

Google

We had a fantastic experience with Connells Slough while selecting our new home. In particular, Alisha was highly professional, always responsive, communicated clearly at every stage, and proactively resolved issues to keep the process running smoothly. She coordinated paperwork, explained terms in plain language, and made sure our questions were answered quickly. After we signed, Alisha went the extra mile to ensure we were properly settled. She checked in, arranged follow‑ups, and made sure any minor issues were resolved without delay. I highly recommend Connells Slough, and especially Alisha, to anyone looking for honest, efficient, and genuinely helpful estate agency support.

Fawad · 16 November 2025

★★★★★ 1/5

Google

My experience with this estate agent was disappointing. Communication was proactive and attentive at the start, but when a more complex issue arose, the level of responsiveness and accountability noticeably declined. Queries were not addressed clearly, and the matter was quickly redirected without sufficient explanation. Professional service should be consistent from start to finish, not just when securing business. Unfortunately, that was not my experience.

Dennis · 16 March 2026

★★★★★ 5/5

Google

I'd like to thank Bal and the Lettings Team on helping me get my flat rented in such a quick time. The whole service was excellent from start to finish and they were very supportive on helping me resolve issues with my previous tenant. Keep up the great work.

R · 26 November 2025

★★★★★ 5/5

Google

I want to recognise Anthony, Ryan and Ali for their outstanding customer service from Slough Connells branch. I feel that as a customer I was put at the forefront every time I had an enquire and made sure they kept me up to date. No question has been too much and they prioritised me as a customer throughout the entire journey. Buying a home can be a stressful experience but I strongly feel they alleviated some of that stress from me purely by being professional, informative and customer centric. Thank you team Slough

Gramos · 9 April 2026

★★★★★ 5/5

Google

Exceptional service from Ryan, who went above and beyond! As first-time buyers, we had countless questions, and Ryan was always patient, responsive, and approachable. His knowledge and dedication made finding the right house so much easier. He consistently checked in on us throughout the buying process and offered assistance at every step. After dealing with many agents, my partner and I are incredibly grateful to have worked with Ryan, he is a true asset to the company!

Marissa · 23 October 2024

★★★★★ 5/5

Google

Ryan from Connells was amazing. A really genuine guy who gave me a lot of really useful advice and information as I was a first time buyer. Very different to other estate agents where you feel like they are trying to squeeze every penny out of you. Ryan was definitely on my side and was available at any time of the day or night to answer questions I had. Would highly, highly recommend!

Omar · 24 November 2024

★★★★★ 5/5

Google

Slough connels excellent service. Supported staff.. Especially Kuldip. Great support from start to finish for me and my wife as first time buyers. I highly recommend.

Harminder · 2 April 2026

★★★★★ 1/5

Google

AVOID THIS AGENCY FOR TENENACY !! I have rented a flat in Slough High Street with Connells and vacated by 3rd week of November 2025. They are very lethargic to refund my deposit until today. Close to a month's time, even after multiple calls and emails, they kept my deposit file with the branch without any action. Lame reasons they say everytime though landlord has given his confirmation on the deposit release and bank details of self has been shared by 1st week of Dec. Failing to do their own work, they blame their deposits and accounts team for holding my deposit, while I myself had to call the deposits and accounts team to learn the fact, the Slough branch has not passed my file to them for action. Even after 40 days since my keys are handed over, I'm still waiting for my deposit refund. If someone is able to spend their mornings on calls with different internal teams of Connells, you will be the best candidate for tenenacy with this branch. - Frustrated Tenant waiting for ages to get the deposit back.

Rohinthh · 16 January 2026

★★★★★ 5/5

Google

I recently worked with Mr. Ali Salim from Connells at Slough and was thoroughly impressed. Ali is a hardworking professional who provided excellent guidance in our apartment search. His deep knowledge of the local market and expertise in property auctions were invaluable. Ali’s helpful nature, kind behavior, and polite demeanor made the entire experience stress-free and enjoyable. He consistently went above and beyond to meet our needs, always available to answer questions and provide support. Overall, Ali Salim’s dedication and genuine care for his clients make him an outstanding choice for anyone looking to buy or rent property in Slough.

Arijit · 30 May 2024

★★★★★ 1/5

Google

It has been a little over 2 years now since I first decided to rent my flat in Slough with Connells. There were tons of letting agents who had approached me to utilize their services, but I somehow decided to pick Connells as they had made big promises on how efficiently they will be able to manage my property. Frankly, in this past year, not one week has gone by where I didn't regret my decision. While the first year was relatively smooth sailing, there were always indications of how abysmal the whole experience is going to turn out - not always returning calls, me having to chase them for the smallest of issues, avoidable errors in putting together simple documentation - from the tenancy agreement to maintenance certificates to issuing the wrong rental statement. They issued me a boiler installation certificate with the wrong address, and it has been 8 months since I asked them to correct it, and I am still chasing them. 240 days later!!! But this past year, Connells has just been a colossal disappointment. My tenant had complained of mold in the flat and Connells, as managers of the flat, were responsible to look after the issue promptly. Not only did I have to chase them numerous times to get the issue looked into, the tenant also shared similar frustrations with me, as he had tried to reach Connells several times to report the issue, but he had received no assurance that they will look into the problem. After much back and forth, they managed to get the right contractors to investigate the problem only 3 months later - first there was confusion between the head office and Slough office on who sends the contractor, then they send someone to inspect the roof (when there was nothing wrong with the roof!!). By the time, the right contractors went in to inspect the issue, the problem had already worsened - it was later determined that the mold was because of a leaking pipe, which could have been identified much earlier and limited the damage significantly. Given this was not potentially the tenant's fault, it was agreed, after much deliberation, to give the tenant a compensation of 50% off on the rent for a month - but given how much of this was owing to a fault on Connell's part in getting the issue resolved promptly, I asked Connells to bear half of the loss. First Connells refused to admit they were at fault and then when I pressed on, they eventually agreed to compensate me £150 as they accepted responsibility in the delay in getting contractors in + agreed to reduce my service charge from 8% to 6%. This was agreed almost 2 months ago and I am still waiting to be compensated. Two rent cycles have gone by and Connells has done nothing to either redress the matter nor do I have the updated boiler certificate. I have sent hundreds of emails to Balreet Grewal from the Slough office and Emily Sheehan and Beth David from the head office and I have been met with radio silence. I barely managed to speak to Bal two weeks ago and he said he had instructed head office to take care of it and should be done soon, but still nothing! Why should I be caught in the cross fire between the Slough office and the head office. I pay about £100 per month to Connells for management of my flat only to be given this dreadful service. I am writing this review now because I am frankly tired of chasing Connells. Overall, I would not recommend Connells to anyone in search of reliable and efficient property management services. Their consistent delays in communication and subpar service have only served to exacerbate the situation these past few months.

Kazikk75 · 14 May 2024

★★★★★ 5/5

Google

Oh mine, the calm, professional and reassuring voice of Alisha (one of the letting agent) made)from viewing to moving into our new rented apartment made our experience with Connell fantastic. Will definitely recommend anytime. Thanks Alisha

Eze · 16 November 2025

★★★★★ 5/5

Google

Big Thanks to Raj from Connels team who invested his time to deal with all of our queries and we sincerely appreciate his dedication and availability at all the desirable times. It has been 2 years since we connected with Connels and each time we needed to change our house, they helped us through and through. Before our contract got finished with our previous house, they managed to get us even more better house to let which suited all of our necessities and requirements. They made our move so easy and comfortable that we did not have to go through any hassle. Really appreciate the team and highly recommend their service.

Neha · 14 April 2024

★★★★★ 1/5

Google

Very unprofessional agency, booked my viewing on Saturday at 1:30pm and agent never turned up. Flat 20 on Lyons way is on 3rd floor, knocked the door no reply. Called the mobile number he called from, it was switched off. Called estate agents landline number at 1 pm no response. On website it says closing at 2pm. Any changes in plan should be informed. We drove 15 miles for viewing just for disappointment.

Irfaan · 16 February 2026

★★★★★ 5/5

Google

Big Thanks to Alisha st john from Connels team who invested her time to deal with all of our queries and we sincerely appreciate her dedication and availability at all the desirable times. we needed to change our house, they helped us through and through. They made our move so easy and comfortable that we did not have to go through any hassle. Really appreciate the team and highly recommend their service.

Amit · 24 August 2024

★★★★★ 5/5

Google

I had an exceptional experience working with Ryan Kullar. Ryan was patient and had great customer service. He was incredibly knowledgeable, professional, and attentive throughout the entire process. He made sure to understand my needs and preferences, and his expertise helped me find the perfect property. Ryan’s dedication and excellent communication made the whole experience smooth and stress-free. I highly recommend Ryan Kullar to anyone looking for a top-notch real estate agent!

Daniel · 5 August 2024

★★★★★ 5/5

Google

Anthony is the only reason for this 5 star review. His customer service and knowledge is second to none. If you want to get something done, Anthony is the best person to speak to.

Remi · 16 October 2025

★★★★★ 5/5

Google

Ali’s exceptional service and expert guidance! I recently drew the jackpot when Ali answered my call at Connells to arrange viewings properties in the SL- area. I had the pleasure of working with Ali in my search for a property purchase, and I cannot express enough gratitude for the outstanding service he provided. From the initial consultation, viewings and recommending 3rd parties in the process of closing, Ali proved to be an invaluable resource and an absolute professional. Ali has a clear deep understanding of the local and regional real estate market (and I did test him!), and his knowledge and expertise were evident throughout the entire process. He took the time to thoroughly explain each step, ensuring I felt comfortable and well-informed at every stage of the journey. His guidance was instrumental in helping me make informed decisions, and I felt confident in the choices I was making, thanks to his insights. What truly sets Ali apart from his colleagues and other agencies is his unwavering commitment to client satisfaction and transparency. It’s clear that Ali is a seasoned pro with a genuine passion for his work and a sincere interest in ensuring my experience was positive. If you're in search of a real estate agent who not only possesses exceptional knowledge and skills but also genuinely cares about your experience, look no further than Ali Salim. I wholeheartedly recommend him. Thank you, Ali, for making property hunting / purchasing a seamless and enjoyable process! I will no doubt be coming back to you again.

Sim · 15 December 2023

★★★★★ 1/5

Google

I had a very poor experience with the Slough lettings branch. After being told on 15th September that my tenancy would not be going ahead due to reasons beyond my control, I should have received my holding deposit back within 7 days, as required by law. Instead, I was repeatedly given incorrect timelines and little to no communication from the branch. My calls/ emails were not answered and I was left completely in the dark about the status of my money. It was only after escalating the issue through head office (with multiple emails and phone calls) that the funds were finally returned on 1st October, nearly two weeks later. I have since found out from the accounts team that the branch only completed the necessary paperwork yesterday, meaning I was never going to receive the deposit within the timelines they had originally promised. This process was unnecessarily stressful, caused delays in securing another property with a different agency , and could have been avoided with honest communication and efficiency. I would strongly urge anyone dealing with this branch to be cautious and ensure everything is followed up in writing!

Zynab · 16 October 2025

★★★★★ 5/5

Google

Well supported by the team at Connells. Ali, Harry, Kelly and Ken were amazing from start to exchange. A huge thank you to all of them.

S · 26 November 2025

★★★★★ 5/5

Google

We have got the wonderful experience with Connells Estate Agents, especially Alisha is very professional and she took complete responsibility for helping us to move into the new property. Initially we have got few more Estate Agents and …

Vijay · 16 July 2025

★★★★★ 1/5

Google

It's evidently clear that they have an overwhelming amount of business coming their way. I recommend investing your money elsewhere rather than waiting for a colleague to return your call. I reached out twice about investing in two properties, and on both occasions, I was told by Ali, that Bal from the office would call me back. So, yesterday I cancelled my subscription through rentola and have successfully rented spacious flats on the old Horlicks site. Save your time and invest elsewhere people.

DR · 16 September 2025

★★★★★ 5/5

Google

THANK YOU BAL & RAJ My experience with Connells as my estate agent was truly exceptional! In the midst of a highly competitive rentals market, they went above and beyond to assist me in finding the perfect house to rent. The team at Connells deserves special praise for their outstanding service. They were incredibly helpful, always available to address any concerns or queries, and guided me through the entire process with utmost professionalism. After previous disappointing encounters with other estate agents, I can confidently say that Connells stood out as the best in the business. A big thank you to Bal and Raj! Bal (apologies if I misspelled the name) was the first Connells agent to show us potential houses. Right from the start, he made us feel comfortable and listened attentively to our preferences. Brat's friendly demeanor and genuine enthusiasm for helping us find the perfect home were truly impressive. I also want to express my sincere gratitude to Raj, who was with us every step of the way throughout the process. His quick response to our inquiries and willingness to go above and beyond to assist us were truly remarkable. Both Brat and Raj were the epitome of excellence in their roles, and their dedication and commitment to ensuring my needs were met were truly commendable. I cannot thank them enough for making this process smooth and stress-free. From the first inquiry to signing the contract , every step was handled with efficiency and care. Connells' expertise and vast knowledge of the rental market proved invaluable, and they worked tirelessly to secure a property that matched my requirements. I wholeheartedly recommend Connells to anyone in search of a reliable and dependable estate agent. Their exceptional service, friendly staff, and dedication to their clients set them apart from the rest. If you're looking to rent or buy a house, look no further than Connells - they are simply outstanding! Thank you, Connells, for making this daunting process an enjoyable and successful one. I am truly grateful for all your efforts in helping me find my new home.

Nabil · 18 August 2023

★★★★★ 5/5

Google

Excellent experience with Connells Slough! A special thanks to Alisha for her help in finding the perfect flat for us and making the entire so straightforward! She has been amazingly helpful throughout the entire process start to end! We …

Aa · 16 June 2025