Trusted Agent profile · Slough
★★★★★
507 reviews across 2 platforms
Farnham Lane, Farnham Royal, Slough, SL2 3RQ
Berkeley Homes Oxford and Chiltern Ltd's office in Slough, at Farnham Lane, is rated 3.8 out of 5 across 507 reviews on two platforms, including 11 Google reviews rated 3.7.
Every review we hold for the Slough office, from every platform, shown as written. First names only.
1/5
TrustpilotThe product design is terrible and totally UN-friendly
The product design is terrible and lack of user mind, the marketing is bragging and the customer service is trying. This is the whole brand and company achieving right now. The opposite way of “designed for life”
5/5
TrustpilotThe entire process was streamlined
The entire process was streamlined very well. The staff was friendly and attentive. I did not ever need to strive to sort out anything.
5/5
TrustpilotNo matter what is required Bekeleys…
No matter what is required Bekeleys always came across ! Excellent Graham Orrick and team in sales and customer services team including Alex, Damien ! Thankyou for your continued support!
5/5
TrustpilotBerkeley ensures to make you feel like home
After raising some concerns, they were very fast at responding to them (within the week). In terms of quality, I have realised that they have high standards compared to other developers and have great sales people. In terms of area, Southeast London is a regeneration area and makes me feel insecure, despite the CCTV and concierge. But it is something I already knew by picking this place. Shoutout to Grace Wong, she makes sure you feel welcomed and special for your new place
4/5
TrustpilotA job well done by Berkeley Homes, but a small gap to becoming perfect.
In our journey to purchase an off plan property in Sunningdale Park from Berkeley Homes spanning over a period of some 14 months from reservation to completion in October 2022, our overall experience with the sales team and the post contract exchange support provided by Customer Relations was great. In particular, our request for the legal completion of the purchase to be effected on a specific date was nicely accommodated to fit in our special circumstances. However, there were some rooms for improvement on the post completion customer services provided so far. In particular, the lack of understanding on the issue and implication of proposing to install a joint mounting post for the two EV chargers serving our freehold detached house and our neighbour’s freehold detached house in order for Berkeley Homes to fulfil their obligation making “provision for EV charging” in the sales specifications. The issue has subsequently been resolved after going through a number of email exchanges with Customer Services, including escalation to their more senior officer. Also, the follow up actions in response to our enquiries could be cosier. In the 5-star scale, we would rate the post completion customer services that we have received so far is 3-star.
5/5
TrustpilotThe aftercare at Berkeley homes is…
The aftercare at Berkeley homes is exceptional. There is nothing the team won’t do to help or accommodate. Even the smallest thing is ever too much. Yes there were a few small issues when we moved in (very minor and not worth mentioning) but they were sorted immediately. From the moment we moved it we were made to feel part of the Berkeley family. A beautiful hamper full of local produce, a bouquets of flowers and a stunning candle. And just recently Christmas calendars for the children and a New Home decoration for our tree. It’s the small touches that make a big difference.
5/5
TrustpilotGreat sales team!
We had a great experience dealing with Sales team with regard to TGQ. Allen was the first guy we had contacted with, extremely friendly and professional. Later down to the process Poonam took it over most of time while Allen was engaged with other projected she was a brilliant star and we love the team very much! Melissa certainly does a great job at managing such a high performing team! Highly recommended!
5/5
TrustpilotGreat service, thoughtful people 👍🏽
Our overall experience was absolutely amazing from sales through completion to settling in. There was great communication every step of the way and the transition was quite seamless. Both the sales and aftercare teams were cordial, helpful and very responsive. They put a special touch every step of the way and they were always happy to help. I was most impressed by their personalized welcome cards, the very thoughtful gift left for us in the apartment and the support provided to help us settle in without any hitches. I would definitely recommend their services to everyone looking to buy a home.
5/5
TrustpilotWe were helped by St James Group for…
We were helped by St James Group for our facilitation of the purchase. From the start to the current day everything was amazing. No questions were left un-answered. The staff are professional and friendly. I would strongly recommend St James/Berkeley
5/5
TrustpilotMy overall experience with Berkeley has…
My overall experience with Berkeley has been very satisfied. Right from the beginning during the buying process the Sales Representative was very helpful. Although there were some hiccups on the material of facade of the property we had chosen, it was finally resolved by the customer service team. They have done a very good job in keeping communication with us on the progress of construction and willing to spend extra effort to help. They have given me the impression that they take customers satisfaction seriously. As such I have no hesitation to recommend Berkeley to friends.
4/5
TrustpilotExcept the payment and completion…
Except the payment and completion experience, I am very satisfied with the customer service. There was no special consideration on my payment progress to be deferred given my medical condition during hospitalization period (ICU), on compassionate ground. I was upset and reminded by your team of strict adherence to the deadline to make second 10% payment promptly and also complete the unit timely otherwise deposit of 20% will be forfeited. That forced me to struggle through the hospitalization period to ensure the second 10% payment successfully released to you and also due to the delay in my mortgage loan application, I was further pressed to sign a supplemental agreement with the developer to ensure completion. What I am trying to say is this, sometimes rules are dead but people are living and if you want to please your customers you got to consider your purchasers difficult situation and support be given without using the contractual term to press your purchaser who was hospitalized.
5/5
TrustpilotOverall
Overall, a very positive experience with Berkeley. The team was professional, responsive, and supportive throughout the purchasing process. I’m very happy with my new home and appreciate all the help I received along the way.
1/5
TrustpilotHorrofic build quality- Nothing but a…
Horrofic build quality- Nothing but a NIGHTMARE of TROUBLE and HEADACHES!!!DO NOT WASTE YOUR HARD EARNED MONEY ON BERKLEY BUILT HOUSES.No standard fitings used.Lightbulbs are 3 pin bayone bulbs.Spot light fittings are some obscure "sgu10"Plumbing does not work correctly - cold water stops for days at a time in the bath.Sink Taps are not fited with correct uk sandard flexi pipe - instead Berkley use an elaborate setup of down-sizing adapters to attach their weird taps flexi pipes. so new taps cannot be direcly installed.Washing machine broke after 3 years, boiler broke a few months later. Boiler was fitted with non standard 2 flue pipes which had to be changed to get a new boiler!Bathroom door handle & lock broke after 4 yearsYou cannot just walk into B&Q or Screwfix and pickup parts for a straight replacement on a broken anything!!!
5/5
TrustpilotKing’s Road Park is a development…
King’s Road Park is a development worthwhile for me to wait for more tha 2 years. Not only the amenities here, but also everyone (customer service, contractor, pod management) is working hard and trying to achieve the best for the occupants, they handle the issues professionally and I will surely recommend St. Williams if there are any chances that I need to.
5/5
TrustpilotMy experience buying a new home from…
My experience buying a new home from Berkley Homes in London E14 has been exemplary from start to finish. Everyone I’ve encountered from Berkley without exception is well-trained, knowledgable, with a can-do attitude and happy to go the extra mile to make me feel I’ve made a great decision, coming to live here. A few minor snagging issues, all resolved promptly and to my satisfaction. Apartment specification and finish as good as anything I’ve seen in - and infinitely superior to competitor developments nearby. And the amenities, including pools, spa, gym and residents’ lounge are all outstanding. Hugely recommended! Special thanks to Melissa, Ian, Shaan, Shannon, Martin B, Martin C, Chris, Zoran the magnificent French Polisher, Lyntton, Kev, and all at Concierge & the Quay Club who have made me feel so welcome. Thank you.
5/5
TrustpilotGreat customer service
Great customer service, helpful staff, super organised and the information provided was both clear and comprehensive.
5/5
TrustpilotTimely delivery
Timely delivery, client focused approach, excellent customer service and really helpful Berkeley’s application.Would be great if the mortgage advisory is added to the deal. Your customer service manager, Tiago was amazing and we could not have managed to take over. furnish and rent out the property without his professional assistance because we could not travel from Pakistan due to Red list country.Also, special thanks to Fahd Samad for smooth coordination and expediting solicitor’s queries throughout the process.Overall great experience with Berkeley’s.
5/5
TrustpilotMy home plus feedback
The only thing I was not satisfied is the My home account. It is not user friendly at all. Newsletter put into the Reservation to exchange category and some in the Exchange to completion. This made me confused. And every time you clicked the Construction progress, it shown Coming soon with nothing inside. Until the property completed, the web is still showing nothing and the Buying Process is still in Exchanged status. I can only contact services manager to know the building progress instead of login and get the information by myself. I suggest that you can keep taking photo around the development and post it in the Construction Progress page would help a lot already.
1/5
TrustpilotMost Arrogant untouchable developer in…
Most Arrogant untouchable developer in London if not in the UK, Read well Berkeley leaseholder agreements you will understand that you shall not even consider Berkely homes for a Chicken Pen! for Example: if in the same development Flat A runs into legal trouble with the management agent or developer and Sold the flat leaving unpaid legal bills and cost, Flat B , C , D, etc must pay the bills! how ridiculous is that? and I am not Joking. Ground Rent is a Typical Rip-off by Berkley group one of the most expensive in the UK.60 sqm flat GR is £ 850 PA ???Building defective Walls, structures, and cladding, and pushing the costs on leaseholders alone. Pathetic Avoid at any cost! there is no Zero Star on Trust pilot
5/5
TrustpilotAppreciation- King's Tower
I had great experiences with my purchase and recent completion/handover of an apartment at Chelsea Creek King's Tower. I am particularly satisfied with the Relationship Manager Ms. Maggie Xu, who has been assigned to my case two years' ago. Maggie is very professional, she always taking initiatives providing services.
5/5
TrustpilotOverall a great experience
Overall a great experience. From reservation to Exchange took exactly 3 months. Despite a few delays that could have been avoided the whole process was really smooth. Particular highlight was the few weeks after exchange when the customer success team were extremely helpful. Sarah Coyle, Nick and team. They attended to any queries we had, checked in regularly without being intrusive and constantly offered to support where ever they could to help us settle into the flat.
5/5
TrustpilotTop notch service
I am so lucky and thankful to have an experienced and professional Customer Relationships Manager - Miss Giorgia Clark to look after me during the process of buying a property in Reading! Giorgia is efficient, knowledgeable and willing to walk the extra mile. She understands the concerns of an overseas buyer and provide the top notch customer care to save the customer’s hassles. Keep the good work Giorgia!
4/5
TrustpilotNice flat, painful lawyer.
Difficult buying experience - slow and arrogant legal team were a pain to deal with, but we got there in the end. Moving in experience has been great though, with all snags rapidly sorted out and a lovely welcome from the team on the ground.
1/5
TrustpilotBerkeley Homes Is a Total Disgrace, Unsafe, Poorly Built, and Financially Exploitative
Living in a Berkeley Homes development has been one of the most disappointing and frustrating experiences I’ve ever had as a homeowner. For what is marketed as a luxury development, the reality couldn’t be further from the truth. I have lived here for 10 years and the situation is rapidly worsening.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Berkeley Homes Oxford and Chiltern Ltd's Slough office has 507 reviews across two platforms: 11 on Google, 496 on Trustpilot (across the whole business).
Berkeley Homes Oxford and Chiltern Ltd Slough is rated 3.8 out of 5 across all 507 reviews, and 3.7 out of 5 on Google from 11 reviews.
Berkeley Homes Oxford and Chiltern Ltd Slough, Farnham Lane, Farnham Royal, Slough, SL2 3RQ.
