William H Brown Sleaford reviews

★★★★★ 5/5

Google

William H Brown have managed my rental property for 17 yrs through 4 tenants. I highly recommend their management services, especially Beth and Jo for this most recent tenancy change

Chris · 28 March 2024

★★★★★ 5/5

Google

I dealt with Joanna and Beth to rent my first house with William h Brown and I have to say what amazing pair of girls pleasant, professional, helpful. More I could say just a out standing service I got and looking forward to moving in and carrying on the pleasant service they have provided me. ( Just excellent) thanks for a good job

Mark · 27 February 2024

★★★★★ 5/5

Google

Joanne Leadbitter was so professional about the process of getting us an apartment. She's so fabulous and pays attention to details.

Bankole · 25 August 2024

★★★★★ 5/5

Google

Just wanted to say a big thank you to Tom and Jo. Jo was very helpful and professional with any kind of information and help we required- making every step of the process of finding suitable tenants seem like a piece of cake:) Great team who have made our experience very easy and a pleasant one! Tom and Jo both are so friendly and are pro at what they have done. Look forward to working with you both again in the future!

Gulay · 25 October 2022

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Excellent experience when purchasing our new home Aidan is very professional and helpful. Thank you so much for your help and prompt responses to calls and helping to make this a stress free purchase.

Karen · 25 October 2023

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 5/5

Google

Really pleased with the service from William h brown in moving into our new property. Beth was brilliant from the first point of contact to the end. Thank you so much ☺️

Sammy-Jayne · 25 October 2023

★★★★★ 5/5

Google

William H Brown has been helpful with assisting our move to a new property. I would like to give special thanks to Beth who supported us throughout the whole process. Thank you!

Hannah · 25 October 2023

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 5/5

Google

Couldn’t be happier with William H Brown in Sleaford, in particular, we had Aidan deal with most of our case and he couldn’t have been better! Reassuring, went above and beyond for us and he was the best part about our experience. 5 star service from him and all the team! Can’t recomend them enough!

Chloe · 20 December 2024

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Google

In every interaction I have had with WH Brown staff in Sleaford they have been professional, helpful & considerate. Friendly people who care about your wellbeing. Would always use them for property management or tenancy agreements.

Richard · 1 August 2025

★★★★★ 5/5

Google

We used WHB to let a property in Woodhall Spa. For various reasons -probably relating to the recently ever changing times, two sets of prospective tenants (who had both signed contracts) withdrew at very short notice. WHB staff, particularly Imogen & also Jo, reacted each time with great speed, & professionalism, to quickly get the property re-advertised & the details updated & upgraded. Each time this quickly found new prospective tenants. Imogen communicated everything very well throughout, even when there was bad news to bear, & is a credit to WHB. I have no hesitation in happily recommending their services.PositiveResponsiveness, Quality, Professionalism

Russ · 25 October 2021

★★★★★ 5/5

Google

What an amazing experience polite, professional and efficient. Our application and move was handled with the minimal amount of fuss. Imogen Harvey has been fantastic throughout even arranging a second veiwing at a moments notice. She is a true ambassador for the William h brown brand. We found a few things that needed sorting. 24 hrs after sending the snagging list. The maintain face deeper have replied and are hoping to get works done asap. This being our first rented property through and estate agent I am fully blown away with the standard of service and the manner in which the staff at the Sleaford branch conduct themselves. Thank you from two happy residents.PositiveProfessionalism

Martin · 25 October 2021

★★★★★ 5/5

Google

I have had an excellent experience with William H Brown. Moving from London up north to a new place can be extremely daunting and I have had some horrendous experiences with other agents, but these agents have made it a smooth and hassle free process. I get clear, prompt and efficient communication from them and I am kept in the loop every step of the way. A huge thanks to Joanne and Imogen, they have been absolutely wonderful. I would definitely go through this agency again.... am very satisfied with the experience so far.PositiveResponsiveness, Quality, Professionalism, Value

Sadiya · 25 October 2021

★★★★★ 5/5

Google

I had been looking for a property to rent for a while and Imogen at William H Brown was my point of contact. She was absolutely fantastic, very professional, very responsive and just a general delight to speak too. Imogen made the process of booking a viewing, to applying, to moving in very very easy, thankfully stopping me from stressing out too much! Ha. Thank you Imogen, you're a fantastic person and a real credit to William H Brown. I will definitely be recommending you to any family and friends should they be looking to move :)PositiveResponsiveness, Quality, Professionalism

Riki · 25 October 2021

★★★★★ 5/5

Google

A big thank you to Mat, Simon and the team in the Sleaford office. The sale of the property took some time and effort due to external issues. Thankfully the team were always willing to help, very responsive and go that extra mile to get the sale completed. Communication was excellent and kept me updated at every move. They exhibited a high level of professional talent and are extremely knowledgeable. I have no hesitation in recommending their service to anyone who is considering to use an Estate agent in the area. Thanks again, keep up the great work and service.PositiveResponsiveness, Professionalism

Garry · 25 October 2021