Trusted Agent profile · Sleaford
★★★★★
151 reviews across 2 platforms
19 Northgate, Sleaford, NG34 7BH
Mark Rice Estate Agents's office in Sleaford, at 19 Northgate, is rated 4.5 out of 5 across 151 reviews on two platforms, including 147 Google reviews rated 4.5.
Every review we hold for the Sleaford office, from every platform, shown as written. First names only.
5/5
GoogleMy partner and friend rented through Mark Rice Estate Agents Limited two years ago. We have always received a professional service especially from the two ladies upstairs in the lettings team. I would recommend this Agent to everyone who is looking to rent a property. We all would give them 5 stars for their hard work, dedication and professionalism.
1/5
GoogleShambles never heard anything like it!!!! I believe they are money laundering or Definitely have property’s assigned to Members of staff or friends and family !! Staff are unprofessional ignorant and unhelpful. Wanted to purchase a property give over asking price and told I have first viewing appointment of the property and that I couldn’t place an offer without seeing the property. Then to be met with an unhelpful member of staff saying the property has two offers the day before you are viewing the property even though I enquired first and was told I had first viewing of the property. She then went on to say that I shouldn’t bother seeing the property as it would be a waste of my time even though I was interested I wanted to pay over asking. Tried to tell another member of staff about this and they seemed unfazed at how I was treated. later on after viewing the property all of a sudden it was as if it had to be taken off the market the last and final offers in by the end of closing ,so all in all the property was only on the market for four days and they couldn’t possibly have any more viewings or offers put on the property they were overwhelmed by it never heard anything like it .
Kirsty, whilst I understand your frustration that you were unsuccessful in securing the property, I can, without hesitation, confirm the matter was handled under both GDPR and anti-money laundering regulations in place. You were contacted by a member of our team the day before your viewing to advise an offer had been received, and should you wish not to engage in a situation where multiple offers were being dealt with, given the distance you were travelling to view the property, we deemed it only fair to notify you of this. Your arranged appointment was the earliest our diary could facilitate, but not the first for the property. Unfortunately, we were unable to accommodate your appointment any earlier than stated, otherwise we would have most certainly booked you in sooner. We always take our clients instruction when dealing with multiple offers, and on this occasion, your best and final bid which was requested following your viewing was significantly lower than the price agreed. We do not encourage offers from prospective buyers who have not physically inspected a property which is an industry standard across the country. I wish you every success in your search. Mark Rice Estate Agents
5/5
GoogleI highly recommend Mark Rice Estate Agents. We used them to sell our house recently which they did in a professional and friendly manner. We dealt with all staff in the sales team during the process and all were knowledgeable and willing …
Thank you for your very kind review Maxine and I have passed your comments to the team. Best of luck for the future and you know where we are if we can be of any help.
5/5
GoogleMark and his team sold our property during the pandemic, which through no fault of their own, took longer than normal. Ben oversaw our sale and kept in touch every step of the way - it was particularly stressful due to issues with our new property however Ben went above and beyond to get answers and chase people. I would not use anyone else to sell our property in the future and would highly recommend them to anyone for a professional and efficient service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSold my property through Mark Rice following a discussion with Mark who presented the estate agent well. We had a long process of selling and buying with many ups and down throughout. We mainly dealt with Ben who was always very communicative and professional, we also really appreciated the personal feel you get with a local estate agents. Ben was extremely thorough and always provided us with the information requested, I can honestly say we would not have been able to purchase the property we wanted without Ben working tirelessly to push for information and ensure progression. I feel he went above and beyond to make sure we were in the best possible position for our onward purchase.
5/5
GoogleFantastic experience buying our first home. Ben went above and beyond to help us and really did make the process simple and understandable. He was very proactive in making sure everything was in order and went much smoother than we expected for our first purchase. His experience is obvious and took a personal approach to helping us. We would wholeheartedly recommend Mark Rice Estate Agents to anyone who needs their services. Thank you!
5/5
GoogleWe have used Mark Rice to sell our house, when we were looking for an agent we had a number of Sleaford based agents come to meet us and value our property. We chose Mark after he visited us and we were impressed with what we were being told and Mark’s honesty with us, we had a few conditions regarding when we could vacate the property Mark saw this as no issue and they would ensure potential buyers were aware of this prior to viewing, others saw this as an issue. Dan came and undertook the photos and measuring up of the house for the brochure which was completed quickly and published on their website as well as the major sites. The day to day dealings we had were with Frances and she also undertook the viewings. Within weeks we had a buyer lined up and throughout the process Frances, Mark and Dan ensured we were kept up to date with progress as well as the buyer and our Solicitor. When a problem occurred Frances was amazing and her experience enabled her to assist in smoothing out the problem that delayed exchange by 2 months. I would highly recommend Mark Rice and the team to anyone selling a property in the Sleaford area.
5/5
GoogleI chiefly dealt with Mark RIce & Ben Lafferty the Sales Negotiator. Mark did my valuation & we discussed the market & how to approach the sale in detail with really helpful advice. Ben took over thereafter & we got a serious offer in 48 hrs of the sign going up which led to a firm sale. Ben kept me appraised every step of the way & I always felt I could approach any of the staff with any queries. The staff were all friendly but professional & I would not hesitate to recommend the agency.
5/5
GoogleMark Rice valued my property and presented his estate agency really well. The fact that they are independent and have excellent knowledge of Sleaford was a big plus to me. I felt confident instructing them to promote the sale of my house. Ben looked after me from then on and.was always approachable, very easy to talk to and always dealt my enquiries efficiently. Overall, it was a pleasure to deal with Mark Rice estate agents. I highly recommend their services and I am very grateful to them for the successful sale of my property.
5/5
GoogleWe purchased our first home through Mark Rice Estate Agents and right from the outset recieved excellent, first class service which continued throughout the entire process. They kept us well informed throughout and any questions we had were answered fully and they were always happy to help no matter what was asked. There honesty and friendly service makes you feel relaxed in sometimes what can be seen as a stressful situation. I would 100% recommend to anyone looking for a house whether it be first time or your forever home!!! Thank you Ben and the team for going above and beyond!!
5/5
GoogleWe had been viewing property's for my Daughter for several weeks and had dealings with multiple estate agents in the Sleaford area. We had met both Mark Rice & Ben Lafferty on a few occasions and had built up a good rapport with Ben. When my Daughter finally saw a property that she liked we submitted an offer, even before the property was fully marketed. Ben dealt with the offer process and kept us fully up to date with the negotiations which were done and dusted with no fuss in under an hour with both my Daughter (the buyer) and the vendor both really pleased with the outcome. Now some 9 weeks later since the offer was accepted my Daughter has the keys to her new home. Ben kept both myself and my Daughter appraised of the sale every step of the way & we always felt we were able to approach any of the staff with any queries. The staff at Mark Rice were all very friendly but totally professional, I would not hesitate recommending the agency for buying or selling.
5/5
GoogleWe recently sold our house through Mark Rice Estate Agents and have found the whole team to be very professional and reliable. Ben advertised our property including the photos and write up to a very high standard! The phone was always answered and emails were always responded to very quickly. Very impressed and will recommend!
Thank you Holly, we hope you are settling into your new home. All the best for the future.
5/5
GoogleThe service from the whole team at Mark Rice Estate Agents for the sale of my mother’s house was first-rate. The advice given for the initial valuation price and then subsequent price reduction was well considered. The agency dealt with all the house viewings, kept us informed about each viewing and fed back promptly afterwards too. I would definitely recommend this estate agency.
Thank you Anne, happy to have helped in the sale. Best of luck for the future.
5/5
GoogleI used Mark Rice in my recent sale, from valuation to sale they showed professionalism throughout and kept in touch on a weekly basis - nothing was too much trouble for them even when I had lots of questions. Thank you Frances, Laura and Sue for your help and support
5/5
GoogleRachel and Karen are a delight to work with, very efficient and knowledgeable. They made the whole process very easy, with great communication, and in a very professional manner. It was a pleasure dealing with them.
5/5
GoogleWe used Mark Rice to sell our property and buy a property. They were all professional from start to finish. They kept us informed on all potential buyers and helped make the whole process much less stressful. We cannot recommend this estate agency enough.
5/5
GoogleMark Rice Estate Agents dealt with the sale of our house and did so without fault. Ben was my contact and was nothing but honest and helpful and kept me informed with everything along the way. Would definitely use them again.
5/5
GoogleWe recently purchased our first house through Mark Rice estate agents and received the best service from start to finish. The communication was outstanding and nothing was ever too much trouble for them.
Thank you for your kind review Ruby. Hope you're settling and happy in your new home. All the best for the future.
5/5
GoogleWe rented through Mark Rice for 12 months and had an absolutely fantastic experience from start to finish. Nothing was ever too much trouble, and they were always friendly, professional, and helpful. It’s clear they genuinely care about …
5/5
GoogleBought a house from Mark Rice and completed a couple of days ago. Ben Lafferty dealt with our property and from day 1 was always kept in the loop. We had a difficult time with the sale but Ben helped so much to speed the sale up. Couldn't recommend them enough!
Thank you for your kind review Tina and we're so pleased to have got you moved in the end. Best of luck in your new home.
1/5
GoogleThey make up fake viewings - this caused me a lot of grief, both Laura and Frances did this - but Laura forgot her original tale…. The viewings are then cancelled at the last minute.
Dear Barbara, I cannot locate any file with your name associated without further details. I can of course assure you that we do not, nor would we ever, falsify any activity on any property. Please do feel free to contact us directly on 01529 414488 or info@markrice.co.uk if you would like to discuss this further.
5/5
GoogleExcellent service, friendly and helpful. I was selling my mum's property as her power of attorney. Mark Rice handled all the challenges in their stride. I would definitely choose them again. Thank-you.
Thank you for your kind review Angus. The buyers are very happy in their new home.
5/5
GoogleAbsolutely fantastic team at Mark Rice. Always available to advise and chase necessary party's in chain. Couldn't recommend anyone else in Sleaford after my 2 experiences with this great team.
Thank you for your kind review Robert. I hope you're settling into your new home.
5/5
GoogleWhat can i say about Mark Rice ? Well if you want an estate agent that’s super efficient & friendly, you have just found it !! Cannot fault them and a big thankyou to you all for your help and patience. Kind regards Vince & Tonia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mark Rice Estate Agents's Sleaford office has 151 reviews across two platforms: 147 on Google, 4 on Facebook.
Mark Rice Estate Agents Sleaford is rated 4.5 out of 5 across all 151 reviews, and 4.5 out of 5 on Google from 147 reviews.
Mark Rice Estate Agents Sleaford, 19 Northgate, Sleaford, NG34 7BH.
