Trusted Agent profile · Skipton
★★★★★
667 reviews across 3 platforms
1 High Street, Skipton, BD23 1AJ
Hunters's office in Skipton, at 1 High Street, is rated 2.8 out of 5 across 667 reviews on three platforms, including 125 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Skipton office, from every platform, shown as written. First names only.
1/5
TrustpilotVery unprofessional
Very unprofessional. The Estate Agent came across as very leery. Which for a women on her own is very concerning. What they don't tell you is that if you withdraw the property for any reason they will charge you withdrawal fee! They should be upfront about this! Not sneaky! Unprofessional would avoid!
5/5
TrustpilotGreat Service and Support from Dursley Branch
We used our local Hunters in Dursley. Katrina and Richard could have not been more helpful and supportive throughout the selling process. We had a lot of trouble with our solicitor but Katrina held our hand throughout and really put in a lot of work to help get our sale over the line. We are extremely grateful to her as she made a very stressful process so much more manageable. We would highly recommend Hunters, Dursley.
1/5
TrustpilotChristmas ruined
4 weeks ago we reported our oven broke down and until now we still haven't received a replacement. We can't make any plans for Christmas. We wanted to have a nice christmas dinner on Christmas Eve but that's like asking for the moon.
1/5
TrustpilotLIARS
LIARS. I made an offer to this house, and they said they will only accept closer to the asking price. After a few days I asked whats the region offers, they said someone offered over the asking price. This was about 2 weeks ago, the house is still on sale, and someone I know is going to look at the house..This is the second time they lied in a month..
1/5
TrustpilotAvoid This Agency
Avoid This Agency, Completely Fraudulent and Untrustworthy
1/5
TrustpilotOne star is too much for them
One star is too much for them. I came for a viewing on 08.07 at W4 3AA with Riff Hassain, the address which was confirmed twice: the day before and an hour before viewing. I was waiting for an hour with 6 more peoples and agency secretary replied like: will be there in 5 minutes, or she is inside of the property, she is in the car on the corner as we all called from time to time from different numbers.Nasty disgrace, I have spent time to travel and half of my Saturday on this. No-one even apologies on it, Shame to treat your clients like that
5/5
TrustpilotFriendly, helpful and approachable
From start to finish with viewing, asking questions, getting information for Solicitors, and completion the team have been great. They’ve made me feel like no question was too silly, given me their time to view the property when needed and they have gone above and beyond in chasing information for me to enable a quick sale. Monica, Antonia and Melanie have been fantastic in helping me and very friendly and helpful. I can not fault my experience as a first time buyer.
1/5
Trustpilothunters gravesend are a joke our…
hunters gravesend are a joke our landlord gave them his properties to manage after 4yrs he desided to sell was told by sales team get out we had no deposit back no help for tenent both letting agen and landlord dont care
1/5
TrustpilotI am incredibly disappointed
I am incredibly disappointed. The agency passes me a flat in awful condition, full of dust and cobwebs around the windows. Moreover, the paint is going out of the walls, leaving the dark wholes/spots, and it doesn't look very pleasant. The previous tenants left pudding or whatever it was under and around the fridge. I had lost my nails trying to scrape this stinking dust. I have to mention that the top of the fridge was also covered of 5 mm of dust with fat from a cooker, which made it even harder to clean. It took me three days to clean the flat to prepare it to bring my staff. I feel cheated and disrespected. I had texted the agency, and no one even tried to text me back. When I came to the agency, I didn't even hear an apology, but I was told that my expectations/standards are too high and the flat is in a suitable condition. Do I really have too high expectations, guys, or is it just the agency's too low standards?I just regret that I didn't start making the photos and videos at the beginning when it was much worst.
1/5
TrustpilotUnprofessional
We contacted Hunters Agency to view a house in my local area. The agency was really slack with replying to E-Mails, which shows a red flag from the get-go. After filling in a questionnaire, we asked questions about the property which he didn't know the answers to. Another red flag. So I thought, well, we will view the property anyway and see how that goes. I said that we were only available in the afternoons. He didn't reply. So I emailed again asking if this was okay. It wasn't until the next day he replied with "Apologies for the delay in response, unfortunately the email didn’t send and was in my outbox." So I gave him the benefit of the doubt and was polite about it. He offered 10:15 in the morning, so my partner had to arrange time off work to do it as it didn't seem they would even negotiate a time that would suit us anyway. Another red flag. So we agreed. He then said you will receive a confirmation text with the time and address etc. Now, it's the day of the viewing with only a an hour left until the viewing and we still haven't received the confirmation text of the address or anything. From this awful display of customer service, we shall not be going. The proffesionalism is slack to say the very least.
1/5
YellAvoid this agent there are definitely better ones in the area
Andrew Proctor, franchisee of Hunters, uses intimidation, and gratutious raving techniques and on second telephone contact he failed to apologise for unprovoked ranting, accusing me of 'forever phoning' when I had only phoned twice (!) He deliberately ignored 4 polite repetitions that I was unable to view garage of a property I contracted to buy, due to him NOT GIVING the location to his staff, when I had travelled 120 miles to do so, instead pretended it was nothing to do with him! He denied the vendor told him location of the garage, or sent a copy of the leasehold for me to see. His low opinion of the vendor was cavalierly expressed with little regard for professionalism. Andrew seems to delight in being the big superior 'I am' macho man, being excessively rude to clients and blaming everyone else for his shortcomings. He rudely hung up today when I repeated my need to see the garage! I would avoid this agent at all costs as he seems to struggle with the demands of the job.
1/5
TrustpilotRude staff
Staff were nothing but rude during the process of trying to arrange a viewing. The viewing was late and the lady on the phone claimed multiple people were inside already viewing and that I was late (this was not true) 2 people emerged. Bad attitude and no professionalism
5/5
GoogleI only have one property and I want the letting process to be hands off for me as much as possible. The Skipton team manage & deliver this objective for me, making the the process trouble free. Very efficient, helpful & very important, communication is good.
On behalf of Eleanor and Rory on the Lettings Team, Thank you Martin for your review and kind words. We are dellighted that you are pleased with the management of your property.
1/5
TrustpilotThis is the worst agent ever
This is the worst agent ever. All agents are known for their commitment and trustworthiness, but they lack honesty. Instead of truthfully stating the facts about the property, they always wrap things up or try to deceive the client. I had a very bad experience with this agent.
1/5
TrustpilotVery disappointed with this company
Very disappointed with this company! Put an offer in for a house and it took them over 2 weeks to even get back to me and that was me ringing them. After waiting and waiting to see if my offer had been accepted i rang them once again and and they said unfortunately it hadnt been accepted but when where they going to let me know! Will not be going through them again to buy a house. Absolutely disgusting and no courtesy to their customers what so ever!
1/5
TrustpilotHunters Ilkley - just don't
Do not let through these people. They basically treat you like a second class citizen, coming to do in person check ups once every 6 month. So invasive. The property we rented turned out to be in poor condition, really cold and drafty with many things not working properly. We were supplied with no keys for the windows or patio doors and it was so annoying to have to be in constant contact with them about what was going on. Check out process was awful, problems that were fixed throughout the tenancy were tallied up and then we were told things would be deducted from our deposit. They want us to pay to make things in good and working order when they were not in that state when we moved in. Just rent from someone else - only way to deal with these kind of people is to not do business with them, they won't change or respect you once you're on their leash.
1/5
TrustpilotI moved in to one of hunters…
I moved in to one of hunters properties, October last year, it seemed fine, apart from bits and bats, I recently moved out and asked for my deposit back and they came up with all sorts of problems I had left, the problems were already there when I moved in, any one renting a property off them must go through the place with a fine tooth comb and make a note of everything in front of the agent so you are not charged for it at a later date, I lost nearly all my deposit, I got £18 back, totally robbed, will never use them again, they don't care about the tenants, stay away
1/5
TrustpilotAll talk no action
They contacted me as they said my current estate agent was not promoting my house to its best potential.I was promised a quality service with excellent communication but as it turned out they are worse than my current estate agent .I would avoid hunters as they are clearly having serious issues across the company.
1/5
TrustpilotWast time
Wast time. After I saw the house and paid a deposit because we want to take it, they started not answering the phones or saying they were busy. They promised to contact us the next day but nothing.After several messages and contacts they told me that the house we want is not their agency-Thinq Agency.Those who read this review, please do not use the services of the Thinq Agency.Thinq Agency and Hunters are two related agencies who don't care about customers.
1/5
TrustpilotDefinitely one to avoid for buying and selling
This agent was absolutely hopeless. I was trying to buy a property they were selling...but their communication was appalling and they made me feel like a nuisance. They didnt respond to emails and on the rare occasions their phones were answered they didn't return calls. In the end I resorted to going in person to their office where I would have to wait ages and was often then met with a blank look and confusion. They seemed to want to do very little for their commission and several times tried to pass parts of their job on to my solicitors. From my point of view, as a buyer, they were inefficient, slow and seemed to have a poor understanding of the process of selling a house.....I think they did a really poor job for the vendors too.Perhaps they are brilliant at lettings?Certainly not one to buy or sell property through!
5/5
GoogleHunters staff in Skipton are a dedicated, enthusiastic, and well accommodating team. They did an excellent job of the property, and took beautiful pictures of the house. They arranged at lot of viewings in a short period of time, and did everything as i expected. I would highly recommend Hunters Skipton to anyone thinking of selling there home.
Always a pleasure Chris. Thanks for your review and good luck in the future.
5/5
TrustpilotHighly recommend
Highly recommend - Steph Peart-ThomasIt has been almost a year to purchase a property, so frustrating!However, we are so lucky to have Steph as our account manager. She kept chasing seller solicitor and my solicitor, without her I would withdraw the purchase long time ago. She also shared me with my concerns. Truly helped. Highly recommend.
1/5
TrustpilotHunters letting agent
Hunters were the letting agent for a property that I rent out. My experience with them has been terrible and I have now moved to a different agent. There have been far too many problems to detail here but, if you are looking for a professional and competent letting agent, I would try somewhere else. When I complained about the problems encountered at branch level to the Head Office I was astounded that they were equally dismissive about such big failings, which shows it is an problem across the organization.
1/5
TrustpilotBe careful
Be careful, they are1 Rude2 Hardly ever answer calls 3 Rarely check requests on zoopla and Rightmove4 They care less about youThat was exact feedback I got from one of my friends who was looking so much in market and she finally got a house. I told her I found this property in Cookridge through hunters that I’m planning to view, she was like good luck if they ever answered you or even bothered, I didn’t believe her but she was right in every word. I left two requests through Rightmove on day of advert but no reply, called them ten times over two days no answer and left them voice message with all details, they answered after three days when I did more requests through Rightmove at last, the lady was like I have received offers no more viewings I could take your name, I tried to explain myself it’s unfair I did this and that everything you said calls voice notes online booking , she was like sorry bye, she must be joking… when you think you hit rock bottom in worst customer service, no there’s more and hunters is a live example. I wish some good people in hunters read this so they could do something about it so their work wouldn’t be undermined by their rude unprofessional colleague.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, Skipton won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
