Wards Sittingbourne reviews

★★★★★ 5/5

Google

Well, what can I say… had the pleasure of working with Charlie recently who has assisted me in every way possible with my property search. Not only has she been a pleasure to communicate with, but she’s listened to every want and need of mine and taken this into consideration with such care and has really taken what I want seriously, without anything being too much to ask for. Can’t thank her enough and what a credit she is to the company. Thank you Charlie ⭐️

Lacey · 26 March 2026

★★★★★ 5/5

Google

Phil has been such a professional so far. He has made putting our house on the market extremely easy and with limited effort on our part. He’s been informative with the prices, what the market is like and everything that we need to do. He’s gone above and beyond to help us and we are very happy we chose Wards to sell our house! Thank you ☺️

Jessica · 16 March 2026

★★★★★ 5/5

Google

We have sold our house with the Sittingbourne branch and in the process of buying through them too. The whole team have been amazing every step of the way. We want to say a big thank you to Molly. Molly has been amazing and helped us no end with selling, finding a property and buying. She has been extremely professional, friendly and efficient. Communication has been brilliant and any queries or questions answered quickly. We would definitely recommend Wards.

Paula · 9 November 2025

★★★★★ 5/5

Google

We had the pleasure of dealing with Bailey Pretlove when selling our house through Wards in Sittingbourne. From the outset Bailey was very attentive and enthusiastic. His attention to detail was excellent and at all times he was extremely professional. Ultimately we sold our house through another estate agent. However, I will say that Bailey managed to secure the most viewings. It was a twist of fate that resulted in the sale of our home and nothing to do with any shortcomings on Bailey's part. I can thoroughly recommend Bailey, and Wards of Sittingbourne, if you are looking to sell your home. Thank you for everything Bailey !

Allen · 14 October 2024

★★★★★ 5/5

Google

Big thank you to the Sittingbourne Wards team for their hard work, support and excellent communication throughout the whole buying process. We cannot express how grateful we are for their ongoing determination in ensuring we move into our lovely new home. Would highly recommend Wards to anyone as their customer service is outstanding and if we move in future we will definitely be coming back to Wards. Extra big thank you to Michelle and Molly for going above and beyond ensuring we always knew where we were at with the sale.

Megan · 16 July 2024

★★★★★ 5/5

Google

My wife and I have had an exceptional experience with Wards in Sittingbourne. From day one, Bailey took the time to listen carefully to our requirements and successfully helped us find our perfect forever home. Molly, the Branch Manager, has been outstanding in her level of customer service. She consistently made herself available, was always at the end of the phone when needed, and provided reassurance throughout the process. I truly cannot fault her dedication and professionalism. Both Molly and Bailey exceeded our expectations and went above and beyond what we could have hoped for from an estate agent. Thanks to their hard work, selling our property and purchasing our new home was as smooth and stress-free as possible. I would not hesitate to recommend them to anyone looking to buy or sell a property!

Yasmin · 16 January 2026

★★★★★ 5/5

Google

Highly recommended, really friendly and always just one phone call away! Our move wasn't straight forward and I don't think many are but Wards were always happy to help! Thank you to Bailey and James ( and the rest of the team of course ) Thank you very much

Katie · 22 July 2025

★★★★★ 5/5

Google

Sold with Wards in two weeks after being on the market for months. An agency that you can see working hard to get you viewings and your house sold for you. Tom and his team that I worked with - Katie, Molly and Bailey just simply did exactly what they said they would and they delivered for us, when it mattered. Wards are the best on the market for a reason.

Ross · 14 September 2024

★★★★★ 5/5

Google

I recently bought my first home with Wards. I can’t thank the team enough for supporting me through this stressful time. Bailey was my point of contact, his good communication skills kept me reassured and at ease. Thank you guys so much!

Jayda · 19 July 2025

★★★★★ 5/5

Google

Charlie Kemp Me and my partner are first time buyers and didn’t really know where to start and who to contact, we got in touch with wards and they are all so so helpful, but Charlie is dealing with us the most and she is so so attentive, so helpful and literally at the end of the phone whenever we need her, we’re nearly at the end of buying our first home and she’s still there whenever we need her, honestly couldn’t have done it without her. Highly recommend wards sittingbourne, especially Charlie!

Courtney · 23 October 2023

★★★★★ 5/5

Google

My Fiancé and I have recently purchased our first property through the Sittingbourne branch of Wards. I must admit I was apprehensive entering into the process, as I had been warned to be wary of Estate Agents in general. However, I must say the service we have received from James and the team has been exceptional. I have never had trouble with getting contact with one of the team, or getting a question answered. We originally went into the branch to meet with their in house Mortgage advisor, John, who also deserves a mention. He made us comfortable with the commitment we were undertaking and made everything simple and clear to understand. I would whole heartedly recommend him as well. After the meeting we sat down with James to discuss option and to look at they houses they had for sale that suited our need and price range. We looked at 3 properties that day, including the one we ended up buying. James and his team were as helpful as he could possibly be, and arranged another viewing of said property the very next morning. It felt like there wasn’t a thing they wouldn’t do to help us. It really has helped make this process an enjoyable one. I must also mention Reece and the rest of the team in branch who have been more than happy to help any time we have phones up with a question or even when we have popped into the branch. I would recommend Wards - Sittingbourne to anyone looking to buy a house in the area. Absolutely brilliant service.

Joseph · 23 October 2023

★★★★★ 5/5

Google

Everyone at the Sittingbourne branch of Wards have been so friendly and I am really impressed with their service. Rhys has been amazing and has gone out of his way to help me out when selling my house- he is very professional and was constantly in touch about how to move forward with the sale of my house. Katie has also been really helpful and friendly when giving advice. I must also mention James, Bianca and Charlie who also have been really helpful too. I would definitely recommend the Sittingbourne branch of Wards if you are thinking of selling your house.

Alicia · 23 October 2023

★★★★★ 5/5

Google

My Partner and I are first time buyers and can honestly say that our experience with Wards of Sittingbourne has been fantastic. James went above and beyond to get to know us, and his recommendations and advice resulted in us finding our first home. Molly and Katie have been great in assisting us. Their communication and support are so appreciated and have helped make this scary process not so scary. Very friendly team and would highly recommend.

Megan · 27 November 2023

★★★★★ 5/5

Google

As first time buyers we had viewed a lot of properties and was starting to think we wouldn't find a property suitable for our family and then we came across Wards at Sittingbourne and more importantly Bailey Pretlove. What made Bailey stand out to us was that he listened and he understood what we were looking for he arranged us 3 viewings all within the same area and although one didn't hit the mark the other two did. We were that impressed with one of the properties before we'd left we had agreed to put an offer in at the full asking price as it had some extras that were on our would love to have list. Now the other thing about the property that we will be calling our new home hadn't even gone to market so this made it super special. Bailey from start to finish got what we wanted and really pulled a jewel out of the crown. He is a credit to the Wards team and to Estate Agency in general. Bailey never lose that enthusiasm or passion it really does make you stand out and thank-you so much for finding our little palace Jaime, Lyndsay, Mia and Albie the dog

Jaime · 13 September 2025

★★★★★ 4/5

Google

We have recently bought our home through Wards in Sittingbourne. Overall, we were happy with the service provided. We'd like to thank Katie and Bailey (who were the two we mostly dealt with), who were friendly, professional, always tried their best to answer our questions and always communicated efficiently and effectively. Thank you.

Hannah · 14 September 2024

★★★★★ 5/5

Google

I don't usually leave reviews, however we have just sold our house with Wards in Sittingbourne and I must say what a great team of guys. James came round and spoke about his marketing and we chose to use them to sell our property with them, no hesitation. The whole process was really smooth and they got me 6 thousand pounds over our asking price! Would 100 percent recommend James, Reece, Tom, Nadurul and Jordan to anyone. Thank you so much Wards!!

Dan · 23 October 2022

★★★★★ 5/5

Google

I cannot thank this company enough for all there hard work, communication and support during the last couple of months especially James and Michele. We were in the process of buying our first home and we have had so many issues with our sellers solicitors and documents being wrong but Wards got on the case straight away to help resolve all of the issues we were having. All enquires were dealt with quickly and professionally over the phone and via email. They were all so friendly, down to earth and always tried there best to help in anyway they could. We are very happy to be able to of had the privilege of having Wards be apart of our house journey, they went above and beyond for us and we will forever be grateful.

H · 23 October 2022

★★★★★ 5/5

Google

Thank you to all the staff at Wards in Sittingbourne for selling my late father's house, especially James Shepherd the manager, Rhys and Michelle Corney the sales manager. The staff were friendly and professional and dealt with everything for me in a caring and efficient way. Nothing was too much trouble for all the staff and I was kept informed from start to finish. Thank you again!

Tina · 23 October 2023

★★★★★ 5/5

Google

Wanted to highlight Tommy- Lee in Sittingbourne for his great service. We registered our details and what we were looking for with quite a few Estate agents but didn't hear from them very much, Tommy has been emailing and calling every step of the way with new properties that may be of interest, setting viewings and even after we had an offer accepted, continued with helping with solicitors. He's been very professional and friendly, just on point with communication!

Myiesha · 23 October 2022

★★★★★ 5/5

Google

After looking for a while for the right property we have decided to now look out of area. However I just want to Thank Jordan for always keeping us in the loop and working as hard as he did to try and help us find our perfect home. He constantly keep us in the loop, made sure he had all the information for us as well as knowing what it was we wanted in a property.PositiveResponsiveness, Professionalism

Louise · 23 October 2022

★★★★★ 5/5

Google

Marco is the heart of Sittingbourne Wards, Where to start? From start to finish this absolute gentleman has helped us and pointed us in the right direction…. willingly too! Which finding willingly helpful people this day and age is very difficult. From the first time contacting him, he was polite, friendly, professional and listens to you very well. Without judgment! All to often the judgment has put me of using some estate agents. Myself and my partner were first time buyers and looking at houses, we phoned to look at a house of which would have been nice. From his advice he pointed us to his other team members, and we could borrow more to have a better home for our needs. We wouldn’t have done this if this wasn’t for his advice. He phoned back after we had spoken to his other team and come back to us with some other properties in which we hit the nail on the head very well from our previous discussions. When Marco sent out the details of the houses, he sent them to myself and my partner via email straight away, he didn’t just send the details to who he was dealing with on the phone. For this small attention to detail, I was blown away by, none of the other estate agents I or my partner had spoken to had done this. Through our buying process, he has been very attentive, helpful and communicated out to us well when required. When asking something from he that I could need help with the turnaround in getting this done was also very quick. For Marco alone I will happily come back to Wards when it will be that time to do so. Keep up the good work! You helped us and guided us to a home of which we didn't think was possible. Thank you, you've put us in a place of happiness, you cannot put a price on that.

Kayne · 23 October 2021

★★★★★ 5/5

Google

Everyone that I have dealt with at Wards has been fantastic and so friendly and helpful. James was brilliant with the initial listing of our property and explained everything in detail. Bianca was great and kept in touch with feedback from viewings and Katie has been so helpful anytime I’ve needed to call the office. Wouldn’t hesitate to recommend 💫

Anna · 23 October 2023

★★★★★ 5/5

Google

Cannot fault the guys at Wards at all. We dealt with James the branch manager, he secured an offer on our property of above asking price within two days of instruction. As well as helping us to secure our dream home. Buying/selling process has all ran smoothly from start to finish, with regular updates from the sales progressive Michele. Anyone I’ve ever spoken to at the branch has always been polite, helpful, friendly and we’ve never experienced any problems.

Amy · 23 October 2021

★★★★★ 5/5

Google

Rhys has been great from start to finish in the sale of my property. He was sensitive to the circumstances around the sale and always acted professionally going above and beyond to keep me informed with everything throughout the sale process. I would recommend Wards and Rhys in particular to friends or family thinking of buying or selling.

Jemma · 23 October 2023