Every review we hold for the Shropshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSTRUTT & PARKER LUDLOW
STRUTT & PARKER LUDLOW, So Disappointing! Wednesday morning 11th April 2018, on the internet we saw an Elizabethan property for sale at £1.35 million in Wigmore near to Ludlow. It looked quite appealing, so we telephoned Strutt & Parker Ludlow for more details. An excellent response, the helpful lady told us all that she knew, and then asked that if a partner, Kevin Boulton, who was dealing with the property could call us to give more information on the questions she could not answer. The very helpful lady sent us the brochure, which arrived the next day Thursday. So far so good. Surprisingly the literature is flimsy and of poor quality for a property with an asking price of £1.35 million, giving a rather down market image, and never the stuff of quality marketing.On Friday 13th April, and two days later, still no response whatsoever from Mr. Boulton. So we called him, saying that we were disappointed that he had not called... He explained that we should understand that he is very busy and did not have the time to call us... My, My, he must be so very busy to just simply choose to ignore us, we are cash buyers looking for a house up to £1.5 million! Praise the Lord he is not selling a house for us! What a destructive way of putting off prospective purchasers, to the vendor's grief. The vendor has had this property on the market with Strutt & Parker since June 2017, yes, that is 10 months... but we must all understand that the partner is so very busy! Somewhat strangely, he said that he is overwhelmed by the interest in the property, (and this after only 10 months, albeit that it is yet to be sold, one wonders why!).When asked about the internet signal at the property, he did not have any information on this, and added 'but don't worry there are lots of businesses in Wigmore so it must be acceptable and anyway it all depends upon which company you are using'. My estate agent friend, by far the most successful locally, assures me that a poor internet signal has proven to be a deal breaker on several occasions, but then he is in tune with the needs of both his buyers and his sellers, and thus is very successful! To Strutt & Parker Ludlow, internet connection speed is dismissed as unimportant! We can't ever see us placing any property for sale with this company, it comes as hardly any surprise that Purple Bricks etc etc are all doing so well.Come on Strutt & Parker, fingers out, stop strutting and start actually doing your stuff, earn your commission, let's hope that Mr. Bourne, the vendor, reads this, it might save him a lot of time and money, (should we mention commission for a dreadful service?).
Brian · 13 April 2018
★★★★★ 5/5
TrustpilotOur sale was full of excitement
Our sale was full of excitement, both Sarah and Fiona were constantly on the ball helping us through the maze.I highly recommend Strutts.
Graham · 13 July 2021
★★★★★ 5/5
TrustpilotStrutt & Parker Perth Office
We used the Perth Office to sell our home after the first lock down last year. Hamish and Amy are first class. Despite the continued restrictions they were able to quickly organise the valuation, marketing and viewings. Attracted numerous viewers and received a successful offer within a few weeks of the advert going live online. Concluded the sale quickly without any issues. We would highly recommend them as selling agents for your home.
David · 5 January 2021
★★★★★ 5/5
TrustpilotDealing with Strutts has been very…
Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.
Jamie · 29 September 2020
★★★★★ 1/5
TrustpilotHad I Wanted a Project I Would Have Bought a Project
As I have been passing through complaint procedures this is my first opportunity to review Strutt and Parker. From ombudsman to court they had ample opportunity to mediate regarding their misstatements. Strutt and Parker were appalling, and my losses as an older woman are insurmountable. They were fortunate I could only afford small claims court, which they opposed wanting a full multitrack trial where the cost being so prohibitive could of left me bankrupt and homeless. Court procedures in a higher track, are robust and difficult for the litigant in person to navigate through. Although I performed weakly at the trial due to the stress and illness they caused me, my case was sound. I won the small action against this national company, the court ruling against them and in my favour. As only a small claim it was limited in the amount of award it could give but gave the maximum at that level. Called a saga by the court, Strutt and Parker claimed a substantial historic boundary feature was part of the property, but that was demolished after viewing. They claimed luxury when nothing worked, the drainage and plumbing, the heating, the fires, unbelievable in the north of England; all of which damaged my furniture, damaged everything; not a home, but squalor, and frozen. They knew and know well the vendor developer Stone Homes who they recommended. In court they claimed I was a knowledgable buyer, they with a 130 years experience in estate agency and me with my my life's investment in my only home.I won against them for their misstatement of the property, I won for the demolished historical artefact, I won against them on their disclaimer, which all meant I won against them on the ombudsman's result in their favour.Strutt and Parker should be reprinting all their UK sales particulars, their disclaimer didn't protect them in court for simple reasons. They should also look at how they engage with the ombudsman which in my experience cannot be trusted.They had the ability and chance to come out well but instead just show contempt for their home buying public.I had trusted Strutt and Parker, they abused that trust.
WENDY · 8 May 2017
★★★★★ 5/5
TrustpilotThank you Strutt & Parker
Thank you to Meena, Petra and all the team who worked hard and achieved a great result with a long term let for my property.
William · 15 October 2020
★★★★★ 5/5
TrustpilotI needed a valuation of my property…
I needed a valuation of my property with or without part of the garden that I wanted to sell to a neighbour. The agent visited and gave me a really useful informal valuation, for no charge. He backed up his valuation by comparison with another property sold recently nearby. I was confident that the valuation was accurate and unbiased. I'm really pleased with the service - thanks very much.
James · 15 August 2021
★★★★★ 5/5
TrustpilotS&P were instrumental in the purchase…
S&P were instrumental in the purchase of our new house. The transaction was really well run by lead Simon Backhouse - responses were timely and constructive and once the deal was struck then a real help in guiding the transaction through to a successful close. if we came to sell then we would have to think very hard about looking further afield for an agent and their area coverage is impressive.
Stuart · 16 March 2021
★★★★★ 1/5
TrustpilotS & P aren't listening !
I am continually bombarded by unsolicited mail regarding my house being on the market in Mid Cheshire.The house has not been on the market since 1978 !After last mail I emailed Adam Palmer to desist from sending it. Doesn't seem to have worked as yet again-another one falls on my hall carpet !
Tony · 7 June 2023
★★★★★ 5/5
TrustpilotWe were really impressed with the team…
We were really impressed with the team at Strutt and Parker, as a purchaser they helped navigate our offer and negotiation. We asked for help on a couple of other aspects and it was immediately forthcoming and their recommendations of a quality that matched their own service. I hope we aren't in the market again for a while but if we were we wouldn't hesitate to instruct this team.
Lysa · 22 April 2021
★★★★★ 5/5
TrustpilotEd Church was great
Ed Church was great! Sold property quickly and without any drama. Very professional.
Aurora · 25 June 2022
★★★★★ 5/5
TrustpilotGina kept things moving
Gina kept things moving, reminding all parties of any matters that needed attention, so I never had to have concerns.
SHARAN · 1 April 2021
★★★★★ 1/5
TrustpilotWouldnt do any work with this firm in…
Wouldnt do any work with this firm in the future. Took months to pay a small invoice for works carried out at one of their managed properties. Kept asking to change the invoice address, all squabbling between each other who's department had the authority to issue payment. Complete circus full of clowns.
Oli · 26 April 2023
★★★★★ 5/5
TrustpilotGreat experience all round
Great experience all round. Christine has been amazing and is very quick in responding to any questions. Very professional.
Customer · 13 March 2021
★★★★★ 5/5
TrustpilotA purchase from Strutt and Parker
We purchased from Strutt and Parker, Victoria was incredibly helpful throughout and made a complicated process far easier.
Jessica · 5 March 2021
★★★★★ 1/5
TrustpilotRude staff
I showed Interest online about letting a property owned by Strut and Parker but the phone manner of the agent immediately put me off. She treated me like I was hugely inconveniencing and was just down right rude. Noped out if that and they just lost my business! This was in oxfordshire
Miss · 20 January 2023
★★★★★ 5/5
TrustpilotI can confidently recommend Strutt…
I can confidently recommend Strutt Parker. They were very professional and efficient from first coming to discuss the possibility of putting my house on the market to completing the sale. I was in constant contact with the agents and they kept me fully informed about any information that they had. All of the staff were always very pleasant and helpful and queries were handled promptly. Pete Townsend
Pete · 22 September 2020
★★★★★ 5/5
TrustpilotYet another positive experience dealing…
Yet another positive experience dealing with Stutt & Parker which gives me little reason to want to engage elsewhere. Consistently informed advice, high quality customer service, unflappability and patience.If you want to extend your sales reach beyond your specific postcode i would particularly highly recommend.A particular mention to Gina Simpson who represents her company impeccably and was highly professional throughout.
Jrp · 25 January 2022
★★★★★ 5/5
TrustpilotAn extremely professional service
An extremely professional service. Olivia Higginson is the most pro active agent I have ever deal with!
Laurence · 8 February 2021
★★★★★ 5/5
TrustpilotAmy McMenemy provides excellent support…
Amy McMenemy provides excellent support to the house seller. Excellent knowledge and explanation of the process and very responsive by email phone or text. Nothing was too much trouble and she was always available for advice as needed. Would use again without hesitation.
Customer · 17 September 2023
★★★★★ 5/5
TrustpilotSuccessful property purchase
We purchased a property through Strutt and Parker in Perth. Throughout Amy from the Perth office was both professional and helpful, and despite complications in the sale she kept us informed and helped to progress to a successful conclusion.
Mark · 14 December 2023
★★★★★ 5/5
TrustpilotWe experienced excellent service
We experienced excellent service, advice, follow-through and commitment - thank you Michael & S & P Cambridge!
Charlotte · 17 December 2020
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Sold our house within a week. Thanks Jilly Wellman!
Andy · 23 March 2021
★★★★★ 5/5
TrustpilotExcellent communication
Excellent communication. Tom was a pleasure to deal with and managed the transaction extremely professionally.
Sam · 24 November 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
