Harwood The Estate Agents reviews

★★★★★ 5/5

Google

I can't praise Dean enough for the time and energy he spent helping me at a very stressful time. He pulled out all the stops to help bring the sale of my house to a close when there were a lot of external issues that were looking as if I might lose the sale. He kept in touch with clear and reassuring advice and information and went way above and beyond, nothing was ever too much trouble for him. His positive can-do attitude and transparent honesty was really refreshing. I would like to thank Dean and his team for all their hard work and for getting me to the finish line and on the other side. Highly recommended!!

Allyson · 23 September 2024

★★★★★ 5/5

Google

Big thank you to all the team , we have just finished our 7 years tenancy and it was simply a pleasure/ special thank you to Summer for being very professional and supportive. Very good communication with team and very friendly staff . Thank you once again!!

Heniu · 17 August 2025

★★★★★ 5/5

Google

I would like to really thank Frankie for everything he has done in the last 2 weeks, moving while almost 30 weeks pregnant and a holiday in the middle he really helped to manage everything for us keep things as smooth as possible and prioritise our needs I can’t thank you enough for al your help and I look forward to being happy in our new home… thank you again 👌

Megan · 2 October 2024

★★★★★ 5/5

Google

Harwood have been an amazing estate agents who have made renting first time very easy! Nothing is too much of an ask and they are always very informative. Summer has been especially helpful and is always there whenever we have any queries. Thank you all so much to the whole harwood team! :)

Elsie · 14 May 2025

★★★★★ 5/5

Google

Five stars is not a high enough rating for the team at Harwood in Wellington. I have been a tenant with them twice and I've not only been treated well, I've felt genuinely looked after and cared for. The team at Harwood appreciate a tidy and respectful tenant and in return will go out of their way to communicate kindly, arrange appointments, fix problems, follow up on actions and genuinely care about your answer when they ask how you're getting on. Massive thank you to Joan for your kindness and attention to detail, Summer for your professional, friendly efficiency and James for appreciating my silly emails. If you're looking for an estate agents in Telford, this is THE place. Thanks again.

Stan · 17 November 2023

★★★★★ 5/5

Google

Really good experience renting a property through Harwood estate agents in wellington. Frankie has been an absolute star, really good communication and a very quick turn around, Summer has also been brilliant assisting also. Highly recommend, really clear and concise instructions on what was required and when. Can’t thank them both enough due to speed, professionalism and empathy during this whole process. Thanks so much it is greatly appreciated!

Niki · 16 May 2024

★★★★★ 5/5

Google

Recently started a tenancy with Harwood. Many thanks to Summer and Frankie for being so supportive and communicative, and to Frankie in particular for going above and beyond. Would recommend!

Caroline · 12 July 2025

★★★★★ 5/5

Google

Summer was extremely helpful and friendly and answered all questions we had. As this was our first flat I was very stressed but summer made the process very easy which was an absolute godsend. Happily moved in now.

Cosmo · 25 February 2025

★★★★★ 5/5

Google

Having had several properties in the Telford area for many years we had used two agents both had good and bad points, but we were never really 100 % satisfied with their services. As a landlord and not living local to your houses you want to know you have an agent looking after your interests. What does a landlord want from their agent? Well, I want the following. • Good communication skills: Keep us always informed, text e-mail etc. Let us know about the tenants wanting to view a property and good feedback once they have viewed. Let us know if the property is not at its best so we can correct it. • Tenant selection: short list applicants and let us know their gut feeling which is the best prospective tenant for us. • Documentation: Make sure we have supplied all the correct documentation and comply with all the current regulations. • Payments and deposits: Process payments in a timely manner. This one has been a big bugbear for me in the past where previous agents have held on to the rent and deposit for up to 2 weeks before passing it on. This creates a delay for us protecting a tenant’s deposit. Well, thankfully after contacting a further 3 agents in the Telford area and explaining our situation and requirements only one agent met all our criteria. Harwood estate agent (Wellington branch) Now having had them complete two new tenants for us in a relatively short time I feel I’m able to compare and share our experience with you. I would like to say a big thanks to Joan, Nicky, and the rest of the wellington office for their support.PositiveProfessionalism

Gary · 16 June 2022

★★★★★ 5/5

Google

Professional and reliable agency. I lived in the property for nearly four years and had a good experience throughout. Communication was clear, issues were handled promptly, and the process was smooth. Highly recommended.

King · 26 March 2026

★★★★★ 5/5

Google

After a terrible experience with the agency next door, I used Harwood to let out my property. The entire team at Harwood were amazing from start to finish and I could not have asked for a better service. Particularly outstanding was Joan. Joan was so incredibly experienced, knowledgable and efficient in every aspect, that I was able to completely leave everything in her hands and feel completely at ease. After the tenancy ended we chose to let to a family member, but if we ever need letting or sales services in the future, we will be back to Harwood without hesitation.

Kell · 17 June 2018

★★★★★ 5/5

Google

Patrick has been fantastic in our search for a house. Only estate agents that has been proactive in finding us a house rather than reactive. I highly recommend them if searching for a house or selling. Will be happy to use them if we ever sell I the future.PositiveResponsiveness, Professionalism

Jeffrey · 25 August 2021

★★★★★ 5/5

Google

The entire process was handled so well. All correspondence, viewing and information I needed and requested as a first time renter were handled so quickly and helpfully! I cant speak too broadly on lack of experience with other estate …

Petie · 16 April 2025

★★★★★ 5/5

Google

The team were excellent throughout the process. Friendly, professional, and knowledgeable. Always happy to take a call and answer our questions. Great local knowledge for those moving to the area.

Marc · 27 June 2025

★★★★★ 1/5

Google

Inquired several times but no one got back to me. When I called to try to arrange a viewing was spoken to abruptly, told someone would get back to me and no one did

Nina · 16 April 2025

★★★★★ 5/5

Google

Wanted to share my experience with Harwood Estate Agency! I’m very happy to share wonderful lady-Summer who helped me with rent and all questions I had! She is very nice and helpful person!

Olga · 6 April 2025

★★★★★ 4/5

Google

Very kind and helpful staff, would definitely recommend.

Phil · 26 November 2025

★★★★★ 5/5

Google

Couldn't be more happy with the service provided by Frankie and Summer, they've been an absolute delight and have made the whole process of moving into our new place as stress free as possible. Best experience I've had with any estate agents. Thank you both kindly!

Luke · 16 May 2024

★★★★★ 5/5

Google

The property was sold on the same day that it was placed on the market, especially impressive as this was in December - not the best time to sell a property. I was kept informed of progress all the way through the sale process, and supported with information and advice whenever it was needed. Very friendly and efficient staff, who really knew their business and made the whole process really smooth, even assisting with prompting my solicitor and liasing between the buyers and myself.Really very much appreciated service and wouldn’t hesitate to recommend the office in Wellington.

Timothy · 17 June 2019

★★★★★ 5/5

Google

Excellent agents. Frankie really helped us find a place to rent in a dire situation and made the whole process as stress free as possible. Will definitely be using them again.

Gemma · 9 October 2024

★★★★★ 1/5

Google

Rang this place to arrange a viewing on a property gave all my contact details was told someone would get back to me in a couple of days with a time to view over two weeks have passed no one has bothered though estate agents are in the bussnises of selling property!!!!!

Minder · 16 June 2023

★★★★★ 5/5

Google

From start to finish Frankie and summer were great, nothing was too much trouble for them and they helped us move into our first rented home together A* service

Michael · 27 July 2024

★★★★★ 5/5

Google

I cannot recommend Harwood the Estate Agents enough! Earlier this year they handled 2 sales of residential properties for me, during what has been the most trying times with COVID-19. They did so both superbly and professionally in equal measure. I strongly recommend anyone who is considering putting their property for sale to select Harwood the Estate Agents. S A Hadley-FordPositiveResponsiveness, Professionalism, Value

Pineapple · 25 August 2021

★★★★★ 2/5

Google

Didn't go to Harwood estate agents.

Steve · 16 April 2025