Trusted Agent profile · Shrewsbury
★★★★★
70 reviews across 1 platform
Unit 5, Bicton Business Park, Shrewsbury, SY3 8DY
Lettingsupermarketcom's office in Shrewsbury, at Unit 5, is rated 4.1 out of 5 across 70 reviews on 1 platform.
Every review we hold for the Shrewsbury office, from every platform, shown as written. First names only.
1/5
TrustpilotSTAY AWAY!!
STAY AWAY!!! Absolute thieves of a company! They put your deposit in an 'insured' scheme but then refuse to answer your calls and emails about releasing the deposit even though the landlord has given the all clear. They make it so difficult to get your money back as you have to go through a very long winded process to get your own money back. They purposely make it difficult to try to keep your money. Landlords probably have no idea this is going on.
1/5
TrustpilotThey hold on to your money.
Have been with them for a few years now and it's always the same poor standards. They look after one of my properties and every month is the same where I'm having to waste my time chasing them for my rent as they appear to deliberately hold on to your money for as long as possible while making up a load of excuses. This is unacceptable and they need to be reported to the Property Ombudsman.
5/5
TrustpilotViewed a flat in Birmingham on 14th in…
Viewed a flat in Birmingham on 14th in the evening. Applied for it and got accepted within 2 days. Done my referencing and move in on 31st. So happy and excited. Amy & Andy were great with me. 5 star service all the way.
Thanks for the review Curtis and hope that you are now settled into your new home
1/5
TrustpilotAvoid LettingSupermarket.com if you value the security of your money.
As at 5 August 2026, LettingSupermarket.com continues to hold both our funds and client funds totalling over £17,000 (seventeen thousand pounds) without consent which places them in clear breach of their obligations. They have chosen to ignore our calls and emails and have not had the courtesy to contact us regarding the release of these funds.
5/5
TrustpilotExcellent property management service
Excellent property management service. The team deal with maintenance quickly, keep tenants happy, and ensure my investments are looked after properly. I wouldn’t hesitate to recommend Lettingsupermarket.com to other landlords.
5/5
TrustpilotAndy has been fantastic…
Andy has been fantastic throughout, always responsive and professional. From the very start, he made the whole process seamless, and I really appreciate the clear communication. Couldn’t ask for more.
5/5
TrustpilotHighly Recommended
Andrew, James, and the team at Lettingsupermarket were great for helping me run two five-flat rentals from abroad! They were reliable, with excellent customer service. A particular "shout out" to James from the Maintenance Team - who helped me with some tricky challenges with both buildings. He was so responsive, so reliable, and made the whole experience far less stressful than it would have been! They were also wonderfully supportive and helpful through the sale of both properties. I highly recommend them.
1/5
TrustpilotSCAM WARNING!
SCAM WARNING! I received an email from 2 staff members, both confirming a viewing for 11am. Me and my wife went there. We waited and waited. I sent emails (no mobile number was provided) asking where was the agent. No one came so we left. We have seen 10 flats at least and only this company completely failed to do their jobs and provide the service they advertised. Time wasters.
5/5
TrustpilotThis is the only management agency …
This is the only management agency that has been consistently excellent in all my projects. James is worthy of a mention, he and his team are faultless. Recently responded to an emergency, making the house safe within a matter of hours (in London) the builders were excellent, and the house was as good an new within a week. First time I have ever considered handing over my full portfolio. Well done.
1/5
TrustpilotMy experience has been below standard…
My experience has been below standard lately. Chasing them for my rental payment, they do not follow up with requests to the tenant until I remind them. it is a nightmare it is like I am paying them to stress me.
1/5
TrustpilotAVOID, YEARS OF PAYMENT PROBLEMS, BROKEN PROMISES AND MONEY STILL OWED
I would strongly warn any landlord considering using Lettingsupermarket.com to read this carefully.
5/5
TrustpilotAs a landlord who has used…
As a landlord who has used lettingsupermarket for the past ten years I can honestly say they are brilliant at what they do. James is particularly helpful, as are many of his colleagues. I live in Spain now and I am just selling the last property in my portfolio. I will miss dealing with this company, they have made the past ten years a total breeze.
5/5
TrustpilotAbsolutely delighted with these guys
Absolutely delighted with these guys. Spoke with Andy from their lettings team and I passed over 2 empty houses which they let quickly and am now in the process of passing over my portfolio. I have dealt with Chris who gave me some great advice with a difficult tenant and Kate who helped resolve a tenant who was in arrears. James also dealt with a boiler fault really quickly. Since I have moved my properties to Lettingsupermarket, my tenants are happier, the 5% full management is great for me also.
5/5
TrustpilotFantastic service
Speaking as a landlord, I can't recommend Lettingsupermarket.com and in particular Jenna Veneziani enough. My property needed a tenant to be placed at the start of the the New Year, which meant advertising and viewings had to be arranged during the busy Christmas period when fewer people are looking for properties. I was so impressed by how quickly Jenna acted and really appreciated her taking the time to explain the details and make sure I was kept in the loop with any developments. I'm delighted to say the new tenant moved in without any issues and it's all down to Jenna's hard work and diligence.
1/5
TrustpilotI wouldn't even give the a 1 star
I wouldn't even give the a 1 star ! As of writing this we have been unsuccessful in getting our deposit back from this awful company. My partner was dismissed, lied to by multiple people. It had been 30 day since we left the place where illegally they are meant to have transfered the money in which they have failed to do so . This wasn't a landlord issue as he had said the place was in great condition. When we was told about the deposit transferring back to us it was said it's usually 5- 7 day and max ...10 days . Well it's been47 days in total and yet still no transfer to be made.
4/5
TrustpilotHappy Landlord
The service I have had has been great. They are a reliable and friendly team and have always received excellent advice.
5/5
TrustpilotI’ve been using LettingSupermarket.com…
I’ve been using LettingSupermarket.com for over three years, and they’ve completely taken the stress out of being a landlord. The tenant-finding process is quick, rent payments are always on time, and any issues are handled promptly. A highly professional and dependable service.
5/5
TrustpilotI’ve used Lettingsupermarket.com for…
I’ve used Lettingsupermarket.com for over three years now and they’ve taken all the stress out of being a landlord. The tenant find process is quick, rent is always paid on time, and any issues are dealt with promptly. A very professional and reliable service.
5/5
TrustpilotAndy and the team at Lettingsupermarket…
Andy and the team at Lettingsupermarket take all of the stress, hassle and trouble out of managing and renting property. They really are the way forward if you want a relaxing life.
1/5
TrustpilotThis is an update to a previous review.
5/5
TrustpilotI’ve been a tenant for 6 years and…
I’ve been a tenant for 6 years and lettingsupermarket have always attended to my questions and maintenance issues very efficiently. James in maintenance has always been nothing but charming and always does his best to ensure jobs are resolved quickly.
Thank you for your kind words! We are all glad you are happy with the service and we shall pass your comments to James.
5/5
TrustpilotMy experience so far has been excellent…
My experience so far has been excellent very efficient team and always receive a reply without having to wait days on end like I have with other agents.
Hi Harriet, thank you for taking the time to review our service and we are very glad that you are happy with the service you are receiving
5/5
TrustpilotLettingsupermarket.com have exceeded my…
Lettingsupermarket.com have exceeded my expectations. They manage my property portfolio with efficiency and care, saving me a huge amount of time and hassle. It’s refreshing to find a letting agent that’s this organised and transparent.
1/5
TrustpilotConstant late payments to landlords!
I currently use this company to manage three rental properties on my behalf and also pay for their management service and rent guarantee insurance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lettingsupermarketcom's Shrewsbury office has 70 reviews across 1 platform: 70 on Trustpilot.
Lettingsupermarketcom Shrewsbury is rated 4.1 out of 5 across all 70 reviews.
Lettingsupermarketcom Shrewsbury, Unit 5, Bicton Business Park, Shrewsbury, SY3 8DY.
