Lettingsupermarketcom Shrewsbury reviews

★★★★★ 1/5

Trustpilot

AVOID, YEARS OF PAYMENT PROBLEMS, BROKEN PROMISES AND MONEY STILL OWED

I would strongly warn any landlord considering using Lettingsupermarket.com to read this carefully. I have been dealing with repeated payment and accounting problems with this company for years in relation to two properties. This is not one isolated mistake. I have repeatedly had to chase for money due to me, obtain reconciliations, question missing rent payments and deal with promises that the problem has been fixed, only for the same thing to happen again. The situation became so serious that I made a formal complaint and issued a letter before claim. On 24 July 2026, their Accounts department wrote to me confirming that: both of my properties had been reconciled; missing payments had been investigated with the rent-guarantee company; the RGI payment was expected within three working days; my outstanding payments would be made over the following week until everything was completed; and they had spoken to Chris and agreed £4,000 compensation because of the previous problems. You would think that would finally be the end of it. It wasn't. Weeks later I was still chasing. I have subsequently been given further assurances that payments had been set up, that problems with their system had been fixed, that payments were being manually authorised and that the account would personally be checked every day. Again, the promises have not resulted in the matter being properly resolved. I have even reached the ridiculous position of having to message asking "can I have my money please?" and asking them simply to transfer a substantial payment immediately and reconcile any remaining difference afterwards. I was then told their money is held in a "secured pooled account", that there are restrictions on how payments can be released, and that support needed to become involved. As a landlord, none of this should be my problem. Whether the issue is their banking system, payment references, Universal Credit references, tenants paying from different accounts, their software, their rent-guarantee provider or internal administration, a professional managing agent should be capable of identifying rent received for a landlord, reconciling an account and paying the landlord what is due. The most frustrating part is the constant cycle of promises: "We will get it sorted." "Payments are on the way." "It will all be resolved very shortly." "I am monitoring it closely." Then I am left chasing again. I have asked for the last 12 months' rental statements for both properties and have repeatedly requested a complete reconciliation and supporting information. The compensation issue has now also continued to increase because another month passes each time without the underlying matter being resolved. This has caused an enormous amount of unnecessary stress, correspondence and wasted time simply trying to obtain my own money and understand what has happened to the accounts. I have extensive emails and messages supporting what I have written above and will be providing the evidence to the appropriate complaint/redress bodies and, if necessary, the court. I do not leave a review like this lightly, but after years of repeated problems and broken assurances, enough is enough. Based on my experience, I could not recommend Lettingsupermarket.com to another landlord.

Patel · 14 September 2026

★★★★★ 1/5

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Two years nightmare with LettingSupermarket.com

spent two years with Letting Supermarket, and it was the worst experience ever. They took far too long to let the flat, leaving prospective tenants hanging on and causing me to lose rental income for months on end. On top of that, they registered the wrong utility meters and switched the property to their chosen energy company without informing me. They also conducted property viewings without giving me any warning and turned down offers behind my back. Unprofessional and completely unreliable.

Frank · 7 October 2026

★★★★★ 1/5

Trustpilot

STAY AWAY!!

STAY AWAY!!! Absolute thieves of a company! They put your deposit in an 'insured' scheme but then refuse to answer your calls and emails about releasing the deposit even though the landlord has given the all clear. They make it so difficult to get your money back as you have to go through a very long winded process to get your own money back. They purposely make it difficult to try to keep your money. Landlords probably have no idea this is going on.

Cee · 23 June 2026

★★★★★ 1/5

Trustpilot

They hold on to your money.

Have been with them for a few years now and it's always the same poor standards. They look after one of my properties and every month is the same where I'm having to waste my time chasing them for my rent as they appear to deliberately hold on to your money for as long as possible while making up a load of excuses. This is unacceptable and they need to be reported to the Property Ombudsman.

Coral · 19 May 2026

★★★★★ 4/5

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Happy Landlord

The service I have had has been great. They are a reliable and friendly team and have always received excellent advice. Whilst I can see other people’s review, there were a few delays but I was advised they were resolving some issues with there system and it would shortly be back on track and everything is now working well. Overall I’ve been with them 3 years and I’m happy with the overall experience

A · 27 May 2026

★★★★★ 5/5

Trustpilot

Viewed a flat in Birmingham on 14th in…

Viewed a flat in Birmingham on 14th in the evening. Applied for it and got accepted within 2 days. Done my referencing and move in on 31st. So happy and excited. Amy & Andy were great with me. 5 star service all the way.

Curtis · 20 October 2024

★★★★★ 1/5

Trustpilot

Constant late payments to landlords!

I currently use this company to manage three rental properties on my behalf and also pay for their management service and rent guarantee insurance. From an operational perspective, I have no criticism of the day-to-day management. Andrew and James, who I deal with directly, have been helpful and professional in their roles. As a landlord, my reason for appointing a managing agent is to maintain a professional distance from tenants and to ensure that the ongoing running of my properties remains as passive as possible. On this front, the service should function reliably without the need for constant landlord intervention. Unfortunately, where the company falls short is within its accounts and landlord payment processes. On a recurring basis, rental payments owed to me have been paid late, in some cases by up to two weeks. Each month I find myself having to chase payments, and on several occasions I am confident that had I not done so, the funds would not have been released at all. I have repeatedly been advised that these delays are the result of oversights or software issues. However, this situation has persisted for at least four consecutive months, and similar issues have occurred previously, accompanied by the same explanations. This is disappointing, as if the payment process were reliable, my experience would otherwise warrant a five-star review. Instead, the lack of consistency means the service cannot be considered truly passive. As a landlord with mortgage commitments, late rental payments place unnecessary financial pressure on me, requiring the use of personal funds to cover shortfalls caused by delayed remittances. Most recently, I was assured in writing that outstanding funds would be credited to my account by 15 December. As of 23 December, the date of writing this review, the payment has still not been received, even though the tenant paid on time. Despite emailing and calling the company, I have received no response beyond an automated message stating that staff return on 6 January. While the offices remain open, my attempts to obtain clarity or payment have gone unanswered. For these reasons, while the property management itself may suit some landlords, I would urge caution to anyone for whom cashflow reliability is critical. Based on my experience, I cannot recommend this company to landlords operating with tight margins or who rely on prompt rental payments to meet financial commitments, although

Stick · 23 December 2025

★★★★★ 5/5

Trustpilot

Excellent property management service

Excellent property management service. The team deal with maintenance quickly, keep tenants happy, and ensure my investments are looked after properly. I wouldn’t hesitate to recommend Lettingsupermarket.com to other landlords.

Charlotte · 14 September 2025

★★★★★ 5/5

Trustpilot

Andy has been fantastic…

Andy has been fantastic throughout, always responsive and professional. From the very start, he made the whole process seamless, and I really appreciate the clear communication. Couldn’t ask for more.

Isabella · 11 September 2025

★★★★★ 5/5

Trustpilot

Highly Recommended

Andrew, James, and the team at Lettingsupermarket were great for helping me run two five-flat rentals from abroad! They were reliable, with excellent customer service. A particular "shout out" to James from the Maintenance Team - who helped me with some tricky challenges with both buildings. He was so responsive, so reliable, and made the whole experience far less stressful than it would have been! They were also wonderfully supportive and helpful through the sale of both properties. I highly recommend them.

Odille · 3 May 2023

★★★★★ 1/5

Trustpilot

SCAM WARNING!

SCAM WARNING! I received an email from 2 staff members, both confirming a viewing for 11am. Me and my wife went there. We waited and waited. I sent emails (no mobile number was provided) asking where was the agent. No one came so we left. We have seen 10 flats at least and only this company completely failed to do their jobs and provide the service they advertised. Time wasters.

Jay · 9 August 2025

★★★★★ 5/5

Trustpilot

This is the only management agency …

This is the only management agency that has been consistently excellent in all my projects. James is worthy of a mention, he and his team are faultless. Recently responded to an emergency, making the house safe within a matter of hours (in London) the builders were excellent, and the house was as good an new within a week. First time I have ever considered handing over my full portfolio. Well done.

Mulop · 27 November 2022

★★★★★ 5/5

Trustpilot

I OWE THIS INCREDIBLE TEAM A DEBT OF GRATITUDE I CAN NEVER REPAY.

It's hard to describe what a blessing Letting Supermarket has been to me over the years. Chris Sheldon and James Whittle have come to my aid, time and again, in such sigificant ways. When they first took over managing one of my properties (I am living in South Africa), it had been completely ruined by the previous tenants. Letting Supermarket did a complete refurb - from top to bottom- AND covered the upfront costs, allowing me to pay them back gradually with subsequent rental income. I would- quite literally - have been sunk without them. Now again, they have come to my aid in an equally significant way. I had a property where the piping was shuddering throughout and waking my tenants up throughout the night. The shuddering and high pitched noises were so stressful for my tenants. I was managing the property myself and none of my plumbers could fix it . Their plan was to open up each wall in the house and secure the pipes - at huge cost and inconvenience to my tenants. In desperation I contacted Chris Sheldon, and the next day James had Monty there... who fixed the problem in less than an hour!!! I would have lost my tenants if it had gone on much longer. Days later, I still couldnt believe that Monty had resolved such a huge problem, so easily. I owe them so much. One incredible team. Words will never express the debt I owe them, nor how grateful I am to them for going above and beyond to help me. A thousand thank yous Chris, James and Monty!!!!

Fiona · 19 April 2021

★★★★★ 1/5

Trustpilot

My experience has been below standard…

My experience has been below standard lately. Chasing them for my rental payment, they do not follow up with requests to the tenant until I remind them. it is a nightmare it is like I am paying them to stress me.

Ify · 27 February 2026

★★★★★ 5/5

Trustpilot

A great service from start to finish

A great service from start to finish. Professional, efficient and good value for money. I’ve used many agents over the years and these have kept me upto date and provided clear and concise information and it’s been a joy having them manage my property. Special thank you to Andy for walking me through the process

Harry · 13 November 2023

★★★★★ 5/5

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I’ve been a tenant for 6 years and…

I’ve been a tenant for 6 years and lettingsupermarket have always attended to my questions and maintenance issues very efficiently. James in maintenance has always been nothing but charming and always does his best to ensure jobs are resolved quickly. Everyone is friendly and I really can’t fault them. Thanks for a great home for the last 6 years

Cynthia · 29 May 2024

★★★★★ 5/5

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As a landlord who has used…

As a landlord who has used lettingsupermarket for the past ten years I can honestly say they are brilliant at what they do. James is particularly helpful, as are many of his colleagues. I live in Spain now and I am just selling the last property in my portfolio. I will miss dealing with this company, they have made the past ten years a total breeze.

Carol · 11 August 2022

★★★★★ 5/5

Trustpilot

Absolutely delighted with these guys

Absolutely delighted with these guys. Spoke with Andy from their lettings team and I passed over 2 empty houses which they let quickly and am now in the process of passing over my portfolio. I have dealt with Chris who gave me some great advice with a difficult tenant and Kate who helped resolve a tenant who was in arrears. James also dealt with a boiler fault really quickly. Since I have moved my properties to Lettingsupermarket, my tenants are happier, the 5% full management is great for me also.

Andy · 24 July 2019

★★★★★ 5/5

Trustpilot

Fantastic service

Speaking as a landlord, I can't recommend Lettingsupermarket.com and in particular Jenna Veneziani enough. My property needed a tenant to be placed at the start of the the New Year, which meant advertising and viewings had to be arranged during the busy Christmas period when fewer people are looking for properties. I was so impressed by how quickly Jenna acted and really appreciated her taking the time to explain the details and make sure I was kept in the loop with any developments. I'm delighted to say the new tenant moved in without any issues and it's all down to Jenna's hard work and diligence.

Jack · 11 January 2019

★★★★★ 1/5

Trustpilot

I wouldn't even give the a 1 star

I wouldn't even give the a 1 star ! As of writing this we have been unsuccessful in getting our deposit back from this awful company. My partner was dismissed, lied to by multiple people. It had been 30 day since we left the place where illegally they are meant to have transfered the money in which they have failed to do so . This wasn't a landlord issue as he had said the place was in great condition. When we was told about the deposit transferring back to us it was said it's usually 5- 7 day and max ...10 days . Well it's been47 days in total and yet still no transfer to be made. I don't usually get involved and my partner deals with issues but I guess being a female they didn't want to listen to her and lie continually about the money. I'm not getting involved over something that should be done instantly without issues. I'm struggling to understand the reason behind their behaviour . While I'm here on a separate issue letrimg supermarket was used by our landlord, theu came to the property where we showed them serious issues with mould that was affecting our health and other ongoing issues, within a year later of going out seeing the issues they didn't do a single thing. They even said they couldn't find any records of our conversations... lucky that was found and now this is where we are now . Avoid this company that's dishonest anywhere you turn .

Thomas · 27 September 2024

★★★★★ 1/5

Trustpilot

No contact from Lettings team

I’ve been trying to book a viewing through LettingSupermarket for weeks now and no one will contact us back. The move in date is two weeks away, every time we call they tell us they’ll get someone to call back and never do. If I was the landlord of this property I’d be really annoyed they’re making it impossible to rent Edit: Your reply is very misleading, this is not what happened at all. Me and my partner have called up multiple times and have never been able to speak to someone on the Lettings Team, we were not told you’d call back when viewings were available, every time we called we were told someone from the Lettings team would call back asap so we could register our interest in the property and no one ever did. We were told we would be “added to the list of people to call back urgently” but when I’d call back most of the time our details hadn’t actually been taken as they’d have no record of us calling.

Eve · 20 June 2022

★★★★★ 5/5

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I’ve been using LettingSupermarket.com…

I’ve been using LettingSupermarket.com for over three years, and they’ve completely taken the stress out of being a landlord. The tenant-finding process is quick, rent payments are always on time, and any issues are handled promptly. A highly professional and dependable service.

Silomon · 3 December 2025

★★★★★ 5/5

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My experience so far has been excellent…

My experience so far has been excellent very efficient team and always receive a reply without having to wait days on end like I have with other agents. A brilliant friendly servi e that would recommend to anyone

Harriet · 3 December 2024

★★★★★ 5/5

Trustpilot

I’ve used Lettingsupermarket.com for…

I’ve used Lettingsupermarket.com for over three years now and they’ve taken all the stress out of being a landlord. The tenant find process is quick, rent is always paid on time, and any issues are dealt with promptly. A very professional and reliable service.

Oliver · 10 September 2025