5/5
TrustpilotAmazing service
Really helpful and staff so lovely. I had Emily helping us on our journey of being first time buyers and she was all round amazing. Thank you so much 😁
Trusted Agent profile · Shrewsbury
Verified
DB Roberts Shrewsbury reviews
★★★★★
449 reviews across 2 platforms
12 Shoplatch, Shrewsbury, SY1 1HL
DB Roberts's office in Shrewsbury, at 12 Shoplatch, is rated 4.7 out of 5 across 449 reviews on two platforms, including 169 Google reviews rated 4.9.
About DB Roberts Shrewsbury
Our Shrewsbury office is situated in the heart of this historic County town making it very easy for our clients to call in as there is parking close by, a bus stop just a few steps from our front door and Shrewsbury Train Station only a ten minute walk away..
Reviews
Every review we hold for the Shrewsbury office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleNo contact from them what so ever after multiple enquiry’s, hard enough to find a property in the current market but with estate agents who can’t be bothered to get back to you even harder.
Agent replied · 13 June 2024
Hello Jack, I am sorry to hear that you feel that you have had a bad experience. If you would like to contact us and leave us your contact number and i will get a member of staff to get back in contact with you. Best Wishes, DB Roberts.
4/5
Trustpilotthis was my first time applying for my…
this was my first time applying for my first rented home and was a pretty straight forward experience
Agent replied · 12 June 2024
Thank you for taking the time to share your feedback! We're delighted to hear that your application for your first rented home was a straightforward experience.
5/5
TrustpilotD B Roberts & Partners have help us to…
D B Roberts & Partners have help us to find a tenant with a better deal within a month. The communication during the process was excellent. We are very happy with the services. Thank you very much!
5/5
GoogleBrilliant service always kept informed with what is happening. Helpful and friendly staff
5/5
GoogleGreat service! Emily has kept us up to date throughout the process and has been very helpful, thankyou!
1/5
TrustpilotThomas Wragg..Avoid.
Thomas Wragg came to value our property 28th March. Assured me of a phone call following day. Never did. I called a week later asking for update, said would get back to me. Over a month later. Zero contact. How professional!
5/5
TrustpilotExcellent customer service .
Great customer service from start to finish with our rental property......will definitely use their service again!
Agent replied · 12 June 2024
Thank you for the feedback, it's great to hear that you had an excellent experience. Thanks again for choosing us!
5/5
TrustpilotExcellent quality and speedy service
Agent replied · 24 August 2024
Thank you so much for your kind review! We're thrilled to hear that you were pleased with both the quality & speed of our service.
5/5
TrustpilotHelped make a very big decision
Emily helped us make a very important decision whilst viewing a property during relocating our family. We were unsure of the area we had seen a house we loved, due to not knowing it, and Emily reassured us and ultimately made our decision easier.
5/5
Trustpilot14 years of excellent service.
I’ve used Robert’s as my estate agents for the past 14 years and never had an issue. They’ve managed my property very well and always are polite and respectful when contacting me.
5/5
TrustpilotGreat customer service
Alex Hayward who I spoke to on the phone was really helpful & got everything covered & answered for that I wanted to know along with signing me up to the estate agency to progress my search for property & future view in’s.
5/5
TrustpilotDB Roberts were the right choice
DB Roberts’s agents they’ve been nice, kind and respectful but the most important characteristic is that they are efficient, they move fast and get things done, and that’s a key factor when you want to sell our house!
5/5
TrustpilotProfessional & Efficient
Excellent communication throughout the team, A prompt response to any enquiries or issues raised. A professional outfit that I would recommend and use again in the future !
5/5
TrustpilotFrom Landlords Perspective
DB Roberts manage my property effectively, with good communication from tenants to myself and back again, they have been very helpful and prompt when sorting issues for both myself and the tenants. Can't complain at all :)
5/5
TrustpilotMegan gave us excellent customer…
Megan gave us excellent customer servicer and guided us very well through the procedure.
Agent replied · 12 June 2024
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear about your positive experience with Megan!
5/5
GoogleGreat experience with DB Roberts as my estate agents. Emily and Andrea are very friendly and helpful!
1/5
TrustpilotBooked an online valuation of our…
Booked an online valuation of our property which was accepted.At the appointed time no one arrived so I called the dbroberts office only to be told the valuation had been cancelled and I had been notified by phone.No meassge receieved /no email or text message recieved.If you are going to cancel a meeting db roberts you have many means available to ensure the message is received.Very poor service from an established estate agent.
5/5
GoogleJane was knowledgeable and friendly.
5/5
GoogleEmily little has been particularly helpful with calls, information and sending over potential houses
5/5
GoogleEfficient, proactive with good communications.
Agent replied · 24 October 2024
Thank you for the great feedback!
5/5
GoogleProfessional,friendly and helpful service, even when completed at arms length due to my location prior to purchase. Would be happy to recommend DB Roberts to any prospective purchaser
Agent replied · 13 June 2024
Thank you for your lovely 5* review. We are pleased we could help you find your new home. Best wishes, DB Roberts
5/5
GoogleI was primarily liaising with Emily who was knowledgeable, responsive and helpful.
1/5
TrustpilotDB Roberts do nothing to help the…
DB Roberts do nothing to help the purchase or sale and big Shame on you for recommending Premier Property Lawyers to your customers, worst conveyancing lawyers on earth and DB Roberts do nothing to help the purchase or sale, 2 completion dates missed, 3rd exchange date due on monday which will be the last and all sales will collapse if not completed on monday.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
