2/5
TrustpilotPoor communication
I had to chase up a lot of things with numerous emails and phone calls.
Trusted Agent profile · Shirley
Verified
John Shepherd Shirley reviews
★★★★★
1,534 reviews across 4 platforms
6/8 Drury Lane, Shirley, B91 3BD
John Shepherd's office in Shirley, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,534 reviews on four platforms, including 166 Google reviews rated 4.3.
166
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,343
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Shirley
At John Shepherd, we provide top-quality expertise to landlords and sellers looking to sell or let their property in the West Midlands. With 30 years of property experience, we understand what you want from an estate agent, and our advice to you will be as unique as your property. If you’re searching for estate agents in the Shirley area, then look no further than John Shepherd. We’re on hand to match your property to the best prospective buyers and tenants, and our team in the West Midlands will work hard to showcase your home or investment property. John Shepherd is an award-winning estate agent covering the West Midlands, Warwickshire, Worcestershire and Staffordshire and you can benefit from our extensive knowledge of the Shirley area with our locally-based team by getting in contact with us today.
Reviews
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmazing service provided by John…
Amazing service provided by John Shepherd. Jordan managed to sell my property quickly and was friendly and helpful from start to finish. He dealt with all queries promptly and efficiently. Would highly recommend.
2/5
GoogleNot the most helpful. But polite.
Agent replied · 9 May 2024
Dear Mr Smallwood, We are disappointed to hear you feel this way. We have tried to locate your … More
5/5
TrustpilotSpeedy and efficient service
Fantastic service- put on the market to SSTC within 48 hours at over asking price! Emilie, Jordan and Sophie all did a fantastic job and we couldn't have been happier! Would highly recommend.
5/5
TrustpilotKatie & Lauren sold my mothers house…
Katie & Lauren sold my mothers house for me, the whole process was smooth throughout and they were always at the end of the phone when I had questions! Would highly recommend them to anyone
5/5
TrustpilotLily Johnson
Lily JohnsonLily has been quite supportive with prompt response to my queries. She is really a good asset to the team.
1/5
GoogleClearly ly too busy to respond to enquiries... Been trying to get a response for over a week
1/5
YellAvoid at all costs
Disgusting service. Avoid at all costs. They think you are beneath them. Very discriminatory and don’t return calls. They have the same excuse for about 4 properties. Shocking!!
5/5
TrustpilotHighly recommend
Megan & Lily have been great to communicate with from the get-go and made sure all our tenancy related questions were answered quickly. They are very approachable as well. Many thanks for your help!
4/5
TrustpilotProperty rental
Generally speaking renting my property has been seamless. Exactly what you need when out of the country.
5/5
TrustpilotGreat lettingd team
The letttings team at solihull is excellent, Sans in particular is superb..
5/5
TrustpilotVery helpful we had never sold a house…
Very helpful we had never sold a house before so were blind to what to do,but they were always on call for advise and help very friendly and professional
1/5
GoogleClearly ly too busy to respond to enquiries... Been trying to get a response for over a week
5/5
TrustpilotMy purchase would not have gone through…
My purchase would not have gone through if it were not for Natasha. She helped pull the sale over the line.
5/5
TrustpilotHave been with them for well over…
Have been with them for well over twenty years. Professional, reliable service.
5/5
TrustpilotLily is the best!
We had a great experience with Lily, the senior lettings manager.We got way over what we anticipated for our rental property. Thank you so much!
5/5
TrustpilotVery good experience with John…
Very good experience with John Shepherd, staff were friendly and responsive, accommodating visits and completion.
5/5
TrustpilotExcellent service
Very helpful through out the whole process of house purchase all staff go above and beyond very professional would recommend John shepherd
5/5
TrustpilotAll the team where great and made the…
All the team where great and made the process stress free
5/5
TrustpilotProfessional & Helpful team
Professional approach to tag team and help customers. Loved they smoothly transitioned tasks and helped in getting a property for me. Clear and transparent timely communication.
5/5
TrustpilotVery professional
This team did a great job selling a property in Dickens Heath. Very professional and proactive and a pleasure to deal with.
5/5
TrustpilotExellent service .
Exellent service .Combining professionalism with friendliness.
5/5
TrustpilotAmazing Joe Farrar
Agent replied · 24 July 2026
Thank you for sharing your 5* review for Joe! We appreciate your feedback and will ensure the recognition is passed on and shared.
5/5
TrustpilotExcellent staff
Excellent staff, who are always very helpful and prompt with their assigned tasks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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