Trusted Agent profile · Shirley
Verified
★★★★★
1,534 reviews across 4 platforms
6/8 Drury Lane, Shirley, B91 3BD
John Shepherd's office in Shirley, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,534 reviews on four platforms, including 166 Google reviews rated 4.3.
166
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,343
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Shirley a message.
At John Shepherd, we provide top-quality expertise to landlords and sellers looking to sell or let their property in the West Midlands. With 30 years of property experience, we understand what you want from an estate agent, and our advice to you will be as unique as your property. If you’re searching for estate agents in the Shirley area, then look no further than John Shepherd. We’re on hand to match your property to the best prospective buyers and tenants, and our team in the West Midlands will work hard to showcase your home or investment property. John Shepherd is an award-winning estate agent covering the West Midlands, Warwickshire, Worcestershire and Staffordshire and you can benefit from our extensive knowledge of the Shirley area with our locally-based team by getting in contact with us today.
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
5/5
TrustpilotLauren Wood
I would like to express my appreciation of the superb level of support provided by Lauren Wood on our property in recent months in difficult circumstances.Lauren has been extremely pro-active in trying to resolve all matters as quickly as possible.Thank you very much Lauren.
5/5
TrustpilotWindow replacement.
Excellent service from Swadlincote Windows, and Samantha's help from the Burton branch
Many thanks for your feedback on our office and contractor, much appreciated.
5/5
TrustpilotSome people know how to do it.
John Shepherd acquired our previous letting agent last year. It has taken them some time to integrate the different operations. During this time we dealt with several people with various leves of frustration and difficulty. The higher management do a great job in insulating themselves from mere customers and despite suggestions on the website could not be contacted.
5/5
GoogleI had a wonderful experience with Nohn Shepherd.
Thank you for your review of our services Arun!
5/5
TrustpilotThe team was great
The team was great, particularly Sana! Professional and attentive service. Thank you!
5/5
TrustpilotFriendly, Fast, First Time Buying.
Jack was super fast in contacting us. He was so friendly and easy to talk to, as well as being very informative and helpful. Although we didn’t end up buying, we still can’t recommend them enough. Loads of free helpful advice and resources available for first time buyers, explained in a way that really helped me understand the mortgage process.
5/5
TrustpilotThanks for the service Megan
Megan was not just helpful, she was professional and had good customer service. She had good communication and always tried to understand, very collected and all round fantastic service.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotMarilena and her team - Incredible Service!
John Shepherd (Four Oaks) helped us rent out our property in just few weeks - excellent service! I would like to give my special thanks to Marilena. She is friendly, helpful and professional!!! Very happy experience!
5/5
TrustpilotAmazing service by Suzanne in…
Amazing service by Suzanne in Derbyshire office all the time from start to finish
5/5
TrustpilotA shoutout to John Blythe (Renewals…
A shoutout to John Blythe (Renewals Clerk) for being prompt, professional and cordial
Many thanks for your review, we're glad you had such a wonderful experience with us! We will ensure John is updated.
5/5
TrustpilotThey manage my UK property
They manage my UK property. Very professional (do not turn circle). I am from Asia.
Gordon Lee, thank you so much for the positive review!
5/5
TrustpilotGreat service
Great service, fast working efficient and make the house buying process a pleasure. We worked with Sam and Adrian and they was always there whenever we needed them.
Thank you for your kind review, wishing yourself and Thomas all the best in your new home.
5/5
TrustpilotWe have been with John Shepherd for…20+ years
We have been with John Shepherd for years they have handled our properties in a highly efficient and professional manner. Debbie Lock has supported us for a number of years and her fast and professional service has been excellent. Lily Johnson is a currently handling our lettings she has achieved lettings in a timely manner in this difficult market.
5/5
TrustpilotDrew Swadkins was excellent in finding…
Drew Swadkins was excellent in finding a tenant. He found a tenant within 2 weeks after completing all reference checks etc.I would definitely recommend John Shepherd (Colmore Row) to anyone. Excellent service Drew ! Thank you very much !
1/5
TrustpilotIf I could post ZERO stars I would
If I could post ZERO stars I would. Absolutely abysmal service from start to finish. Zero customer service. It's hard to tell if their staff is strained to be unhelpful or just plain stupid, such is the degree of their incompetence. This business needs to be avoided. Sadly as with many in this industry, very little checks and accountability is possible so they keep on treating clients with contempt.
5/5
TrustpilotMegan Johnson
Megan was a great help throughout the process and always kept in touch to keep me updated. I would highly recommend Megan and johns shepherd for both tenants and landlords those seeking to buy or sell.James
5/5
GoogleExcellent service and very helpful and understanding.
Thank you for your review!
1/5
TrustpilotIssues with the checkout report not responded to
I made numerous attempts via email to raise issues regarding the checkout report issued to a property i previously rented, no response has been given to this date.
1/5
allAgents"Charged disgusting amount of..."
I would not recommend this agency to anybody. We made the mistake of trying to rent a property using John Shepherd only backed out after realising how ridiculously overcharged and ripped off we were being. Their fees are disgusting. And they kept all of our money that they had (unfortunately for us) already taken even though it was not possible that they done ANYTHING in the time it took us realise what was happening. I feel taken advantage of and would like to request people to avoid this company at all costs. AWFUL.
This company are an absolute disgrace. I am sadly beholden to them as I am locked into a tenancy agreement which I am unable to break. I was witness to one of the most DISGUSTING email exchanges I've ever had the displeasure of reading yesterday courtesy of their appalling excuse for a Property Manager,* and she deals (I use this term LOOSELY) with tenants based in Birmingham City Centre. I would advise anyone to avoid these piranhas at all costs.
5/5
TrustpilotQuick response on issues
Quick response on issues. Always polite and helpful.
Many thanks for your review Dimitris 😀
5/5
TrustpilotGreat service - Kelvin Zakeyo
Kelvin Zakeyo gave a great viewing of St Marks Court and help me decide about the move-in by providing all the relevant information on chat.
5/5
TrustpilotGreat Experience
We found a great apartment in the city centre, and Gemma at John Shepherd was incredibly helpful throughout the entire process. They maintained a very positive attitude and provided great assistance, especially during the referencing stage. Overall, a smooth and professional experience.
5/5
TrustpilotExcellent
ExcellentEverything was so organised and thank you Lily for your great helpWould definitely recommendLily was so helpful, very organised and understanding. She would reply back to any message or mail I sent in a few minutes which made everything so much easier and faster. Thank you for doing such a great job.
5/5
TrustpilotSam Richards at Burton cannot do enough…
Sam Richards at Burton cannot do enough for us as landlords, nothing is ever too much. We have a large portfolio which brings its own risks but tenant rent arrears are never an issue. Highly recommended these guys.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send John Shepherd Shirley a message.
